Manhattan Parking Group
reviews and complaints

I travelled from Philadelphia to an event at the Hilton Hotel in New York on Saturday May 6, 2023. I parked at the garage at 100 West 26th, arrived around 5:15PM and the attendant asked long I would be, and I told him no later than 10:00. He quoted $50. When I returned at 9:30 he proceeded to charge me $72! I argued with him back and forth and getting no where as he made excuses about the size of my car (Subaru Forester) being the reason for the new charge. I reminded him that when I arrived he said no such thing when he quoted $50. Holding my car ransom until I paid, I finally caved in. I contacted the main office via e-mail with my complaint and waiting to hear back. Tried calling and the phone just disconnected. Such outright dishonesty. Buyer beware!

Valet staff drove my vehicle into another vehicle and in as I witness it and did not say a word and walk away and continue with his duty. I file the accident/damage report to the management. spoke to the person who was in charge and he acknowledges that the valet staff was on medication. I have been waiting for a response from the office for s resolution since the incident dated back in June 6th. up till now, I have not receives any response. I called their office a dozen times and no one answers. and when I refuse to make the monthly payment, their staff threat me that they will call the marshall and arrest me.

I work in Metropolitan Hospital from 4pm to midnight everyday (sometimes weekends and holidays). I have an online account with MPG LLC and pay automatically every month. I always park in the ***. Tonight after work when I returned to the garage around 12:10 am I found the garage was closed!. This garage is a *** and never closed before. I called the garage phone number but the person picked up and said sorry we are closed. Then he refused to provide any more details and hang up. Later the person would not pick up my phone any more. I am stuck in the hospital and I am supposed to return to work tonight again. This is unacceptable and unprofessional.

I parked my car on 5/5 and when I picked it up on 5/6/2022, I immediately noticed damage on the driver's side. I had to wait 30 m inutes forhte manager, ***, to show up and he was unhelpful other than giving me a claim form. I submitted the claim form online with photographs on 5/6 and have called repeatedly but no one has responded to my emails or calls.The email on the claim form is also undeliverable, so I had to use a different email provided by ***. Seems as though this company is non responsive and doesn't take responsibility for damage that they cause. There appears to be a pattern based on a review of other complaints to the ComplaintsBoard.com regarding this business.

I parked my car in a MPG - Manhattan Parking Group - in Jay street in Brooklyn, they damage my car against a column, on November ***. First of all, the employee who damage my car did not report it, so the person returning my car just hand me the car, if I had not checked the car i could have drive out of the garage without noticing as it was in the passenger side. So i notify the manager, filled a complaint form. Since then, no one has contacted me, I have called the company almost everyday for the last 2 weeks and there is never an answer, I have emailed the person in change, never and answer. This is a company car so i need it in good shape and I need to respond to my boss for it.

Since December Ive worked and still not received any paycheck or deposit I went to MPG Office in *** Spoke to the managers (3) We have a conversation about them fixing the problem and paying me for my hours Ive worked.They said ok no problem.Its been a month. They dont answer phones calls or call back .I dont want to take this further than already is.Today 1/7/2022 I spoke to manager (***) about the situation which he already.He laughed at me and didnt take me seriously and had a attitude and was being unprofessional. I try to call him back, no answers. Its been a month All I want is my check for the hours I worked for.Please get back to me

I was shopping at the mall. The parking *** vending machine charged me $30. for parking in the parking lot. The vending parking machine would not return my ticket until I paid the parking ticket machine the $30.There was no attending person on the level I was parked on. I went drove down to the lower lever to report the problem and was told by the parking attendant to file a complaint he could not return my money. It cost $3. for parking for two hours and for more than two hours almost three hours its not $30. I scanned my complaint over a month ago to the email address and no one has returned my money minus what I should have been charged for parking under three hours in there parking lot. The attendant said that was the only way to get a refund. I want my return.

My car has been damaged at *** owned by MPG Parking group. They have given me an acknowledgment form i have filled out and submitted to their office. After months of no response, i finally had to go to the office on *** suite 600. Where I've had the same results. I spoke to *** to get my car repair through their insurance. Thats hasn't done me any good she has not responded to any of my messages or have given any information. They are rude and dismissive of this situation even though their attendent has filled out an accident report and has given it to me. I'm still waiting for even just an email response and I'm tired if waiting. Even calling the police has done me know good. I was told to contact ComplaintsBoard.com. Please help me get my car repaired and close this Buisness. Thank you

I parked my car on 06/29 @ 1:30 am and my car was dented in the front. Black paint from the edges on the wall and the dent matches the height were the dent is on my car from the corners of the garage wall. I told and show the attendant and he wrote a report. It is proof that the guy who parked my car that morning. No one has contacted me back for a while then I received a letter and no one from the company returned my call. I emailed Gamel and She finally answered to say noone there did that I told Her the paint and the corners of the wall is on my car it texted the photo to her and o answer the way my car was dented its no way that chase happened from anther vehicle when the black paint and the curb in the garage is the same height as the dent . Carlos saw it and confirmed that He will call the main office they ignored Him as well.

I left my car at this parking garage on Dec 31 and informed the manager that I will pick it up in few months, most likely around 3 months. He gave me my ticket and said okay. I went on 3/4 to pick up my car and the employee working overnight, informed me that I have to wait until morning. I told him that garage is open 24/7, why I have to wait to get my car out. He stated it's more than a $1000 on the car, in which I said okay and he asked me for cash. I told him that the garage takes cards so why am I paying in cash. He refused to take my ticket to get my car out, so I called NYPD. I was charged $27 per day and in which amount to $1580 on my car, I paid after NYPD informed the employee that he was taking hostage of my property. On their signs, the sign states its $24.46 rate per 24 hours. Then I noticed couple of damage to my car, I attached photos.

Date the incident happened: 7/6 around noon;Location: *** Garage name: ***;Car involved: 2017 Chrysler Pacifica;Issue: the valet parking employee (who works for Manhattan Parking Group) has scratched my vehicle while bringing the car into the garage, I have discovered the issue when picking the vehicle up. The employee was rude and tried to deny any wrong doings. I have filed official incident report to MPG on 07/06 and was told that I should get a response in a few days but till now, 7/13, no one has ever contacted me. They also have a business number ***) that could lead me to *** (who is in complaint department)'s voice mail, I have left voicemail on 7/6 but no call back was received after 1 week. Totally terrible experience. I will recommend everyone to stay away from this business!

I reserved a parking spot at MPG Parking LLC's ***. - Valet Lot on June 2 using the SpotHero app. Upon arrival, the attendant examined my vehicle and noted no exterior damage to my car. When I returned to the lot around 11pm est to pick up my car I communicated to the lot manager, Norainy G that my vehicle was damaged by one of the attendants while I was away. Norainy acknowledged that my vehicle was damaged before I departed the lot. Norainy described to me that the lot did not have manual Incident Claims Reports available and that I should email *** so that they could arrange to send me the Incident Claims Reports the following day. I emailed *** the next morning (June 3) and again on June 5 but have not received the paperwork to file this claim. I am seeking reparation for the damage caused by MPG Parking to my vehicle.

I park overnight in the garage, valet parking. On December *,, around 10pm, I received a call from the attendent telling me he rammed into my parked car, and I should come down. I did. Car was badly damaged (multi thousands repair needed). I filled out a damage claim form with MPG. I sent emails and called the phone number listed, and received no response. I researched and found an additional email address. The person finally emailed back and said they will look into it this week. It's been almost 2 weeks and they're has been no official acknowledgement from MPG, and they have not even come and evaluate the damage. The have yet to reach out to me. I and concerned to drive because I'm afraid the bumper may fall off because of the damage. The attendant who got my car allowed me to make a copy of his driver's licence. I want interstate attention from the garage owners because it has been almost 2 weeks that my car is sitting damaged in the garage.

I parked in garage after signing up for monthly parking. The garage damaged my car and the manager asked me to submit my receipt stating that they had reviewed videos and it was their fault. I paid for 2 months and parked there less than 8 days due to fear that they would repeat this issue. They will not answer their phone at headquarters . It rings and rings and then hangs up. The manager (Michael) keeps telling me (when I catch him at the garage) he will get the check issued and mailed to my home. This has been going on since May. The repairs were $650 and we agreed they would pay $550 if I chose to go to my own repair shop (as their repair shop would have charged only $550). I am unable to get resolution. I am not asking for the parking fee as it was my choice not to go back there but I am owed the $550. *** Please provide me some assistance. How can I proceed?

On Sunday 5/29/22 my husband *** reserved a parking spot via website for the MPG parking garage located at *** for 8am to 3pm that day. We arrived at the garage to pick my vehicle up about 2pm and we both observed as the attendee was driving my car onto the up ramp when he turned right the driver back wheel went up onto the curb and slid down. When we pulled my truck out onto the street where there was some light we noticed that my Rim/Wheel was scratched. My husband sent an email asap reporting the damage along with a photo. We received no reply. On Thursday 6/16 after I had gotten my Rim/Wheel repaired I reached out via email regarding the damage and requesting to be reimburse for my expense. No reply received, I sent this email with a delivery and read receipt and I do have proof my email was received and read. I resend this same email on Monday 6/20 and still no response. I am attaching copy of email sent which includes photo of Rim/Wheel, the original email send by my husband on 5/29, and the read receipt for my email send.