MacPaw
reviews and complaints

As someone deeply invested in technology, I understand the mixed sentiments surrounding MacPaw. While some users have expressed frustration with billing issues and perceived lack of functionality, others have highlighted the efficiency and helpfulness of the customer support team. It's essential to approach MacPaw with caution, especially regarding subscription management and software performance. However, for those seeking reliable Mac optimization tools, MacPaw may still offer valuable solutions with the right support.

So, I just got charged for something I didn't even want. I mean, I thought I was only trying out this Mac cleaner thing for a week, but now I see that I've been hit with a debit on my account. What the heck, man? I need to get my money back ASAP!

Now, let's talk about MacPaw. I gotta say, I'm not super impressed with these guys. Sure, their website looks pretty snazzy, but when it comes down to it, their "cleaner" product left a lot to be desired. I mean, I thought it was supposed to make my Mac run faster and smoother, but in reality, it didn't do much at all.

And don't even get me started on their customer service. When I realized I had been charged for something I didn't even want, I reached out to them for help. And guess what? Crickets. I waited and waited, but never heard back from anyone. So much for "customer service," am I right?

Overall, I'm pretty disappointed with MacPaw. If you're considering using their products or services, I'd think twice before handing over your hard-earned cash. Trust me, there are better options out there.

I've been a fan of MacPaw for quite some time now. Their product, CleanMyMac, has been my go-to for years and I'm extremely happy with it. I'm currently using the latest version, 4.2.1, and I'm absolutely in love with it. Whenever I encounter any memory issues or other hiccups with my Mac, I simply turn to this program and I'm good to go.

Although I haven't had much need for Gemini, another program from MacPaw, it's still a decent pick for those who deal with duplicate files frequently. Personally, it's not my cup of tea, but I can see the appeal for others.

Overall, I highly recommend CleanMyMac from MacPaw. It's the perfect tool for keeping your Mac running smoothly and efficiently. With every new version released, it just gets better and better. So if you're on the fence about whether or not to give it a try, take it from me, it's definitely worth it.

Listen, I gotta tell you about my experience with MacPaw. Honestly, it's been a real hassle. I've been trying to cancel my subscription for the longest time now, but it's like hitting a brick wall. I keep going in circles, trying to figure out the right path to take, but it's just not happening. And don't even get me started on Paddle Net! They keep charging my credit card even though I told them to stop. It's like they don't even care about my money. Once you're stuck with MacPaw, it's like a never-ending nightmare. Save yourself the trouble and steer clear of this application. Trust me.

I paid for their service but had some issues with their billing. They tried to charge me before the contract was up and then cut me off when I didn't pay it. It felt like a big scam to me. Not only was MacPaw involved in the billing, but they also teamed up with a company called Paddle. Both of them didn't do much to help me get my account up and running again. They sent me instructions that were hard to follow even though I had already paid. It was so frustrating and not worth the money or effort. Eventually, I just ended up uninstalling the software and went elsewhere.

MacPaw is a software company that offers a program called Gemini. However, when you receive emails from them, it comes from MacPaw, which can cause a bit of confusion. One thing that did concern me is that when I made my payment through Paypal, it didn't go directly to MacPaw but another company. Additionally, they don't send out an invoice, which can make it hard to track your payment.

When it comes to pricing, they don't always quote the right amount on their website. In some cases, they end up charging you a higher price than what was stated on their website, which is a bit of a letdown. They also don't give out their legal address, which can be confusing and makes it harder to trust them.

What's even worse, the software can be buggy and can only be used once. This can be a major inconvenience, especially if you need the software frequently. And when it comes to customer service, their representatives can be unfriendly and unhelpful. Sometimes they even give out two different legal addresses, making it even more confusing.

All in all, while Gemini may seem like a useful software, I would suggest looking into alternatives before committing. The confusing legal situation, high prices, and poor customer service can be major drawbacks.

i gotta say, i ain't too happy with my experience with macpaw. i thought i was gettin' a good deal with their clean my mac and gemini software, but boy was i wrong. turns out, they bill ya multiple times for just one computer, and tryin' to get reimbursed is like pullin' teeth. but that ain't even the worst part, the software itself wasn't even worth it. all they did was tell me what was wrong with my computer, but i couldn't actually clean it unless i forked over more money for an upgrade. talk about a scam! i can't believe companies like paddle and pay pal would associate themselves with such a shady business. if i were y'all, i'd steer clear and find a legit alternative.

I just wanted to share my experience with MacPaw's subscription service, CleanMyMac. I purchased a subscription for $34.95 on September 9th, 2022. Unfortunately, the software didn't work for me, so I decided to cancel my subscription on September 27th, 2022, which was only 18 days after I had purchased it.

At first, I was pleased to see that their refund policy stated that I could get a full refund if I canceled within 30 days. However, when I contacted customer support to initiate my refund, I was told that I couldn't get my money back because I had canceled my subscription after the 30-day mark. This was a bit frustrating since their refund policy had initially reassured me that I was covered.

I received an automated message that informed me that my subscription had started on September 9th, 2022, and ended on September 27th, 2022. The message then stated that because I had canceled after the 30-day mark, I wouldn't be able to get a refund.

To be honest, I found this to be a bit of a scam. They had promised a full refund within 30 days, but then refused to issue it when I tried to cancel after only 18 days. It seems like they have a bit of a shady operation going on, where they take your money and then refuse to give it back.

All in all, I would caution anyone who wants to try out CleanMyMac or any other MacPaw services to be careful and read the fine print. Make sure you understand the terms and conditions before committing to a subscription, or you may find yourself out of luck and out of money.

This software ain't good—let me tell ya! I used to use it for free and it worked a-okay. But then they went and changed things up and now you gotta pay for the upgrade. I decided to give it a shot and forked over some cash for it. It added some fancy features like photo and itunes search, but boy was that a mistake. It crashed my hard drive—it was like a total disaster! Now, the darn thing restarts on its own every 20 minutes or so. I tried contacting the company for help, but they just blamed me and weren't helpful at all. They're still out there selling this weak product! They even blamed me for it! Can you believe it? They didn't even offer to give me back my money or send me a working copy of the original program—which you can't even get anymore. So, ya'll just take my word for it and don't even think about using this here software.

MacPaw, man. I gotta tell ya, their business practices can be real shady. I mean, I was trying to cancel my subscription and they had no option for that, so they basically tried to rob me. It took real effort to track down their email to get them to stop billing me for the next year. And even then, Christine, the lady I was talking to, offered me a discount instead of honoring my request. I had to repeat myself multiple times before she gave me a convoluted solution involving iTunes, and then she never even followed up to make sure everything was cancelled. I mean, c'mon now, that's some shady business.

But you know what's even worse than their sketchy business practices? The software itself. I tried to use it to delete duplicate files and it was like a wrecking ball going through my computer. It deleted so many of the original files that I now need to reclean my 12 TB of data. I swear, they don't know what they're doing with this program.

So, long story short, don't buy from these guys. They're sketchy, their software is sloppy, and they're not worth the money. Stick to more reputable companies, ones that know what they're doing and don't try to rob you blind.