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CB Appliances Lowe's Rust-oleum, universal advanced formula, hammered, paint & primer in one, black
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Lowe's review: Rust-oleum, universal advanced formula, hammered, paint & primer in one, black 2

D
Author of the review
12:45 pm EST
Review updated:
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A couple of weeks ago I bought spray paint at Lowe’s Rapid City, SD. But when I used it at home it was gray! So when I was in Rapid City I attempted to return/exchange it. However I threw away receipt as I didn’t think I would need it (never had problems with spray paint at other store such as Walmart). My attempts were in vain as I asked the clerk to spray it and see and I had pictures. I was told that the only way she could help me was that I “ have to replace it with the same exact one, perhaps it was a bad mix or something”. There was none left on shelf so I grabbed same brand, not hammered, black and clerk refused to let me exchange this with the bad paint. I told her that I’ve spent much money in this store she could look me up with my phone number, she said she couldn’t find me. This is ridiculous that I wasn’t allowed to exchange it. Driving from Spearfish to their store, why would I lie that I did indeed purchase the paint there? I provided a video with pictures as proof that gray paint came out can labeled black.

Claimed loss: Refund

Desired outcome: Cash/check refund as I do not want to return to store because of the way I was treated over a $9 can of spray paint no less.

2 comments
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M
M
Mr. Helpful
Los Angeles, US
Dec 09, 2023 9:50 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

M
M
Mr. Helpful
Los Angeles, US
Nov 16, 2023 9:44 pm EST

Hi Do It Yourself.

We appreciate hearing from you. Rapid City is a wondeful town. Have you visited their dinosaur park? Very worthwhile if you haven't already done so.

The receipt is required to confirm, not just where the item was purchased, but when. It is possible Rustoleum may be of assistance. Please contact them at 800 / 323 / 3584.