LBC Express
reviews and complaints

August 5, 2019

The Manager/OIC

LBC Express
GF SM Muntinlupa
Brgy. Tunasan Nat'l Road

Dear Sir/Mam,

I would like to file a formal complaint regarding the package that I sent last July 31, 2019 at around 2:30 PM with tracking number [protected].

The package contained 3 boxes of pure organic barley. The declared value of the item is PHP 3, 000.00 and the shipping fee is PHP 230.00. The consignee was my customer, Ritzil A. Pedrozo and the pick up branch was LBC Gaisano Butuan branch. The package was labeled as PUP @ BXU03.

My customer didn't claim it and I was surprised when she informed me that the said package was badly damaged due to rat bite.

Attached to this letter are pictures as proof of what had happened to the shipment.

The fact that I saw how the package was properly packed and labeled, and the item was in good condition with no damage or whatsoever. I never imagined that it would turn out bad. I chose LBC because I have high expectations that my package would be delivered safely, since LBC Company has excellent reputation in the forwarding industry.

For this matter, I would like to ask your good office to investigate this incident so I can have a fair reason and claim whatever I am legally entitled with.

Thank you for immediate attention to this matter.

Sincerely yours,

Sigfrid Gian Cruz

hi!kakatawag ko lang sa LBC delivery team and ang sabi sa akin ang package daw nasa Zamboanga city na but walang stripper na magdadala doon sa office nila..Very Lousy na excuse naman iyan. Anong ibig sabihin niyan?binubuksan muna ang package before maibigay sa sender ganoon ba iyan?
Hindi po basta basta ang ginamit na pera doon. Na ibang tao lang ang makikinabang. And sana hindi ganyan ang service ninyo..its very very lousy

Dear LBC Team,

I am complaining about my package with the tracking # [protected], which was handed over to Donalyn Bragais of LBC, Walkway Makati branch last August 2, 2019 at 9:54 AM bound to Anvaya Cove, [censored]g, Bataan. The package was not delivered on the promised date which was August 3 or 5, 2019. Upon calling your hotline for checking, below are the reasons/excuses of your Agents:

1. Receiver's address was out of service area (FIRST AND FOREMOST, This was not mentioned by your Associate in Walkway, Makati branch. And I was also assured that it will be delivered within 24 to 48 hours). FALSE ASSURANCE.

2. Agent made a report that upon request, item will be returned to its origin within another 24 to 48 hours waiting time. FALSE.

3. Come another follow-up thru your hotline and was told of the same thing as above. It was even tagged as URGENT!

4. Numerous follow-ups were made but until now, AUGUST 13, 2019, THE PACKAGE WAS STILL NOT DELIVERED! PACKAGE IS STILL IN BATAAN FOR 2 WEEKS NOW.

How come the service is like this? Your Agents keep on making assurance to your VALUED CLIENTS THAT THE PACKAGES WILL BE DELIVERED ON TIME.

PLEASE, DO NOT USE THE WORD "URGENT" IF YOU ARE NOT PUTTING AN EXTRA EFFORT OR UNDERSTANDING TO THE WORD ALONE.

DO NOT ALSO MAKE ASSURANCES THAT WILL MAKE YOUR "VALUED CLIENTS" WAIT FOR NOTHING. THAT IS REALLY NOT A GOOD PROOF THAT YOU ARE INTO CUSTOMER SERVICE FIELD.

UPON RECEIVING/READING THIS, I JUST HOPE YOU KNOW WHAT TO DO NEXT. YOUR PEOPLE ALSO NEED A THOROUGH UNDERSTANDING ABOUT THEIR JOBS AND WHAT IT TRULY ENTAILS. THEY ARE WORKING FOR A COMPANY, NOT JUST FOR THEMSELVES.

I AM EXPECTING A RESPONSE FROM YOUR END BECAUSE THIS IS INDEED DISAPPOINTING.

-YOUR CUSTOMER.

simula sabado (august 10, 2019) lagi nilang sinasabi na wala daw tao sa bahay or nakasarado daw. pero nasa bahay ako buong magdamag tapos wala namang dumadating na lbc dito sa amin or sa street nami tas kapag trinack ko ulit ayun ulit sasabihin nila. Eto yung tracking number paki check na rin [[protected]] makakarating pa rin ba sa akin yung shipment ko?

I arrived around 2:18pm and up until 3:00 di parin natatawag number ko. Until 3:04 sabi ng personnel na lalaki, nagooffline daw system niya, sabi ng personnel na babae, okay okay lang daw. Simula ng dumating ako, 5-6 persons pa lang ng natransact nila. More than an hour akong nag-antay for my number to be called, pero ang tagal talaga. Nagmamadali ako kasi kailangan kung ipick up ang eyeglasses ko pero this branch delayed me for an hour. Natapos ako sa transaction ko sa branch at exact 3:33. Ang dami ng client niyo lalo na pagHoliday. Sana mas mapabilis ang transaction niyo kahit konti. Thank you

Tracking number [protected]
My sister sent an item (dress) last Aug 6, 2019 thru LBC with a committed delivery date of Aug 8, 2019. We called customer care yesterday, Aug 9, 2019 since item was not yet delievered. It was raised that the item will be used by the receiver urgently. Customer care said that the item is already un Guiguinto Bulacan which is just 2towns away from our location (Pulilan). Unfortunately, until this moment (10AM) item was still not yet received and I will use the dress this afternoon. Only if LBC dis not commit that they cannot deliver the item last Aug 8 we will use other courier services but gave a committed delivery date. All customers expect on time delivery. What is more disappointing is despite raising our concern yesterday thru your customer care, our complaint was not acted upon promptly. Even if we mentioned that the dress will be used today. Nobody even bother to contact us so we resorted to calling again your customer care. This is so disappointing. You need to look deeper in your logistics since this incident resulted to dissatisfied customer. Committed delivery date is very important to us client since some items sent are urgent items.

I would like to report LBC delivery Hub in Lucena. They do not deliver our parcel that should be delivered last August 1 or 2. Track and trace keep saying that it was for delivery within the day then after a while they will state that it ready for pick up in delivery hub. Its been one week. And it gives me so much stress and to my client. Then everyday i follow up in customer service but the scenario is always the same. Pleaaassseeee... make action with this.

Recipient/Receiver: Rosita Umayam
Sender: Kathleen Saberon
Tracking No. : [protected]

Wtf! Im so frustrated. How many times niyu ng minessage na out for delivery na ang item ko pero putang ina gumabi na wala padin. Ang tatamad ninyo tapos mag tata track ako sabihin niyo shipment issue. Paano kayo matatapos sa trabaho niyo. Mga bugok kayo. Kailangan kailangan kuna ang package ko. Kakapagod maghintay. Binabayaran kayo ayusin niyo ... !

Document Delivery Tracking no. [protected]
I was expecting my package delivered since 07Aug19. When I checked the tracking this morning, it says recipient unknown in the given address. Now I wonder if you even get to the right address. I had no problem like this before with deliveries, even the smaller delivery services such as Black Arrow and Ninjavan are able to deliver my items promptly.
Update 10Aug19:
I called the LBC customer service yesterday and according to her, rider's feedback was he talked to a certain Ms. Dela Cruz who allegedly said she doesnt know me. I saw a similar complaint for LBC using the same name. Ganito ba ang LBC, they tolerate dishonest employees even if it's ruining your reputation? I feel they have no intention of delivering door to door even if it's what they advertise. Are your riders Subcontracted? If it is then I suggest it's time to change your provider.

Bad experience with LBC,
Bad customer service response,
I sent 3 units of cellphone worth 14, 900 pesos, last July 22, and supposed to be delivered a day after at Baler, Aurora but until now August 8 nothing has arrived/received by the consignee, I went to the LBC branch that I sent the package and they trace it and found out that the package wasnt arrived in its destination and they said that they will investigate. Almost everyday I went to the LBC branch and they always say that they were waiting for update... My God! It took so long for them to have a solution for my concern. I need my package back or make a refund as soon as possible

LBC Tracking no. [protected]

Nakaka'stress naman tung lbc gensan branch paulit ulit nalang.. Kung tunatamad po mag deliver sana magsabi.. Di yung pinapaasa customers nyu na may delivery.. May lakad yung tao di natutuloy kakaantaya delivery na umaabut ng ilang araw hanggang sa kailangan mu pang puntahan sa branch kaso nga di na inaasikaso.. Ok lang once twice nangyari eh yung paulit ulit na.. Hay naku! Nagagalit pa kapag pinapahanap sa parcel na ilang days di nkuha.. Mag antay lang daw sa delivery eh yung isang parcel nga 1month na d pa na deliver binalik nalang sa sender.. Tapos gagalit galitan pa na di kami makaantay helllloooooo business po namin yan.. Kakaloka kayo

I have been waiting for my delivery but still not delivered. In your website shows out of delivery for three days but never delivered here. I checked it now and it shows COSIGNEE not KNOWN. I did not even receive a text message that an order will be delivered and now it shows not KNOWN? Are you really doing your job here? You are wasting all my time waiting for the item. I hope you understand we have our lives to take good care of. Now you are a delay of our lifestyles. Are you sure you are doing this business? if you do not want then quit. You are making it all complicated.

My parcel was already picked up by my costumer and it is already reflected on the website that it has already been picked up a week ago. i tried to claim my money since it was declared branch remit, but they required me to show the text message of the branch where my parcel was picked-up, BUT THERE WAS NO TEXT MESSAGE SENT TO ME EVEN THE PHONE NUMBER I REGISTERED WAS CORRECT. until now they have no action about this and still keep insisting to me to wait for the text message before i can claim my money. Now, i think they have no plans of sending me the message and i am waiting for nothing. PLEASE GIVE ACTION

We submitted a package due for delivery to Dasmarinas Cavite last July 23 amounting to 298 pesos. Around August 1, receiver told us the package isnt with them yet. We contacted LBC and theyre insisting that we provided the wrong address hence they couldnt deliver it; even if the address we provided is correct. Even the receiver has informed us that they previously receive package from LBC. They asked us to pay for another 298 pesos for retransfer of the item for pick up on their nearest branch. We requested to have it transferred to LBC Langkaan 1 Branch in Dasmarinas Cavite. The employee there issued me an official receipt which took so long to write. The employee there was a newbie and was so slow with her service. She informed that the item will be ready for pickup the next day and they will notify the receiver once it is on their branch. After that, on August 2, 2019, LBC texted me that the payment i re-paid was void and to be returned to me. On August 7, 2019, receiver informed me she hasnt received any notification and when they retracked it with tracking no. [protected] it can be seen there that they delivered it again to the wrong pickup branch. I went to LBC to re-claimed the voided payment and inform them with what happened and they only told me they will email their team. She told me, the same slow employee, that the item wasnt picked up and so they have to return it again to their main hangar or warehouse or whatever. It wasnt picked up by the receiver because it was on a weekend which they dont have any operation. How come they couldnt even let the package stay there for atleast a week for pickup or why didnt they notify the receiver? The package was long overdue for delivery and is an urgent matter. Their incompetency is causing trouble on our ends. Supplier deals are at risks here.

Good day maam sir I am complaining about my un deposited payment of my previous transaction on your company lbc. this are the parcels and their amount that are not deposit and no confirmation.

173123621693- 1080
173124026425- 1080
173123434248- 1999
173123434336- 1999
173123434071- 1999
173123435009- 1999
173123434258- 1999
173123434238- 1999
173123434386- 1080
173123434131- 1080
173123434298- 1080
173123434582- 1080
173123434650- 1999
173123435167- 1080
173123435834- 1999
173123435658- 1999
179931082433- 4860

TOTAL: 30, 411

Per information that had appeared from LBC tracking, my packages arrived at delivery team in Legazpi City at 12:42AM August 6, 2019. Unfortunately, these packages have not been forwarded until 5:00 PM same day to LBC Br Rizal St, Old Albay District, Legazpi City where I am supposed to pick them up. For more than 4 hours, LBC delivery Team did not bother to deliver the packages to the pick up point. Why this delay?

Phone number: [protected]
Tracking Number: 1268-[protected]
I've been following up this shipment for how many days now and still hasn't arrived! I really need this document and it seems like your team doesn't care. I also requested to transfer this for pick-up instead of door to door delivery, i asked for update a day after and still no actions have been made. This shipment is still pending in your bulacan warehouse! I've already mentioned so many times that this is urgent but still no actions taken. They've been saying/committing the same thing, but no one does anything! Do something about this!

One of your staff from lbc marulas branch named marco luloy oic (according to him his the officer in charge that time) august.06, 2019 around 12:00 pm - 1:00 pm provided a horrible customer service. Here's what happenned I approached the lady on the front desk in regards with my encashment of my money refunded by lazada pay-out she asked me how much is the amount on my transaction. I replied to her 1.6k she answered that they will not be able to processed my request because they should meet the 100, 000 qouta. I told her ok and she referred me to the other branch which will consumed and waste my time and money. I asked her a question what if the branch that you're referring to also need to hit their qouta and also advise me to try with other branches. She did not reply though the man that has a lot of tattoo's named marco said that they will allow it. Then I filled out the form given by him then wait for my number to be call. Then during my time marco mention that there's discrepancy on the name I asked him about the exact problem. He mention about the suffix (ii) which is different from my umid (ii). I explained to him that there's no problem at all since the only difference is the second (i) is in lower case but the named itself are just same with my photo shown on the id I also have the valid tracking no. And then he disagreed he's keep on telling same answer with a rude sound. He's not treating me as a customer and he's also trembling while explaining which like he did something wrong.
In addition I called lbc customer service and spoke with jerome which he told me that I can still get the money since the only problem is just about upper and lower case letter on my suffix. I explained to him what happened earlier and he transferred me to a supervisor named madeline villanueva and vent out what I experienced in the store.

I'm looking forward for you to take a disciplinary action on that particular staff and make a review about the real meaning of good customer service not horrible customer service.

Good day. I was tracking my delivery and the status said "shipment issue, please get in touch with us through our official customer care channels"

My tracking number is [protected].

My question is what is the issue? I was waiting for the delivery all day because the shipment status is "Ready for delivery. Please expect delivery within the day."

Hoping for an urgent response and action regarding this matter.

Thank you.