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Lane Furniture

Heritage Home Group LLC

5380 Highway 145 S
United States - 38801
Customer Care
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Lane Furniture Complaints & Reviews

Lane Furniture - Action recliner

Posted: 2015-11-14 by    Reviewer21798
Complaint Rating:  0 % with 0 votes
We purchased an action recliner from Johnny Janosik. In less than two years, the fabric is peeling. I have contacted the store and they said we had to contact Lane ...I have emailed two complaints in the last 3 weeks and they do not respond. Having seen numerous other complaints and pictures...

Lane Furniture - Sectional sofa

Posted: 2015-10-02 by    Robin White
Complaint Rating:  0 % with 0 votes
There is not enough padding in the arms. After 1 year the metal has pushed through and torn the fabric. There is also a large indention in the arm which should be padded. Loved my Lane sectional that I replaced after 18 years. I purposefully waited until I could find similar sofa and expected...

Lane Furniture Decorah - Wisconsin, Prairie du Chien - Leather recliner serial # 021794605 merchant # 000016737493

Posted: 2015-09-28 by    Reviewer43762
Complaint Rating:  0 % with 0 votes
Our children purchased a lovely dark brown leather recliner for my husband's birthday. Within a few months the leather cording on the arm rests were wearing off. I contacted the furniture store and included photos of the chair as well as the identifying numbers on the chair and the customer's...

Lane Furniture - Alabama, Thomasville - Cracked and torn fabric

Posted: 2015-03-17 by    Melody & Jim
Complaint Rating:  0 % with 0 votes
I filed a complaint with Marie Richardson on 2/23/15 and they have denied helping me because I have owned the Double Reclining Sofa for over four years. As you can see by the photos, the cheap polyester fabric, which is paper thin, is tearing away from the pad sheet by sheet. It is also cracking...

Lane Furniture - Maine, Belfast - Dangerous double recliner

Posted: 2014-11-27 by    Amanitakrisa
Complaint Rating:  100 % with 1 votes
My mom v=bought a brand new lane double recliner loveseat in the spring.When we got it home, that night we found out that if two {or later, even one!} people were sitting in it, in the recline position, and one of the persons leaned forward the l=slightest bit? The WHOLE UNIT would tip over...

Lane Furniture/Comfort King Recliner - Poor Quality

Posted: 2013-12-06 by    Bob Jur
Complaint Rating:  0 % with 0 votes
In 2007 I purchased a $900 Lane Comfort King "Big Man's" recliner, built for (and even advertised by) a football player sized man. Supposedly the frame is heavier gauge and all the other parts are beefed up - but truth be known, it's just a wider and slightly taller piece of junk.

Lane Furniture - California - Allergic Reaction to Recliners

Posted: 2013-07-22 by    HankSez
Complaint Rating:  100 % with 2 votes
I recently purchased two Lane recliners. Fabric is polyester/cotton/polypropylene. I have a severe respiratory allergic reaction after sitting on either recliner for over 15". I called Lane Furniture Consumer Services in Tupelo, MS. They say it's not their problem. I asked for some idea...

Lane Furniture - Georgia - crappy recliner

Posted: 2012-07-30 by    knotty
Complaint Rating:  100 % with 2 votes
So mom got this feminine paisley recliner and it has been the biggest piece of crap.
First we noticed that the colors on the fabric aged 8 years in 2 months and turned from a bright color to a muddy dull color. We rarely ever sat in it because we got it for my brother to sit it when...

Lane Furniture...recliners - Mississippi, Tupelo - Faulty mechanism

Posted: 2012-03-12 by    Dragon Lady
Complaint Rating:  100 % with 1 votes
I purchased two recliners from this company, Action Industries, Inc.for a library room in a home in Missouri. The brand is Lane. I have no children it was just my husband and myself, so they were seldom used. 6 months into our ownership the mechanism started to fail. Like most busy working,...

Lane Furniture - Junk service

Posted: 2011-06-19 by    ypps
Complaint Rating:  100 % with 1 votes
I"ve had a snuggler recliner for 2 weeks and its sagging bad on one side, its also 6 inches higher than the rest of my furniture. Will never purchase Lane again. Always thought they were a good product. Ordered through Woods Household Appliances, Mt. Pleasant, Mi 48617. Order No. 210531, ser....

Lane Furniture - Cheaply Made!

Posted: 2011-05-02 by    RevaG
Complaint Rating:  100 % with 1 votes
We bought a Lane reclining couch and a snuggler. We've had them repaired at least twice since buying them 2 years ago. The arms are made with cardboard and the stuffing has fallen out. Very hard to pull recliner cord.

The reclining on the snuggler ripes the stuffing out every...

Lane Furniture - Big Man chairs are crap

Posted: 2011-04-25 by    Papadusty
Complaint Rating:  0 % with 0 votes
We bought two Lane Big Man chairs, (I'm 5-10, 220, not what I would call a real big man)inside of 4yrs ago. The chairs have each been in the shop twice and I have fixed broken bolts in each one myself. You just sit in the one and the leg rest pops up and you can't get it to stay down....

Lane Furniture - Won't stand behind furniture

Posted: 2011-04-20 by    paddyp871
Complaint Rating:  0 % with 0 votes
We purchased a Lane leather sectional sofa from Kittles about 4 years ago for about 2, 500. The padding in the seats, arms and back is completely broken down. They sent the padding but it is up to us to pay for the labor which is the most expensive part of the repair. It is around $600 to have...

Lane Furniture - Recliner keeps breaking but store won't fix or replace

Posted: 2011-04-17 by    hrt63
Complaint Rating:  100 % with 1 votes
2 years ago we bought a recliner from a local furniture company and we chose Lane because of the manufacturer warranty. A few days/weeks after the 1 year warranty was up the recliner broke; pieces flew everywhere. Took it to the store and manager refused to replace but attempted to fix. recliner...

Lane Furniture - Junk

Posted: 2011-04-16 by    Offmgr08209
Complaint Rating:  0 % with 0 votes
I purchased a Lane double recliner sofa. After 5 wks, the arm cushion came loose from the wood frame. The poly filled cushions have flattened & the material has stretched. Per customer service "the warranty is for labor & cover to repair only" for 1 year from date of purchase. Customer Service...

Lane Furniture - Defective recliners

Posted: 2011-02-28 by    Gdvl
Complaint Rating:  67 % with 3 votes
Lane furniture company sells defective recliners and does not honor their products . We purchased two at over $ 1ooo.oo . We special ordered them and I sit on bare wood that I have to pad with batting. My husband s mechanism is broken .We complained from the day of delivery to no avail. They...

Lane Furniture - Astro Double Reclining Sofa - Nebraska, Omaha - DESIGN FLAWED SOFA

Posted: 2011-01-19 by    Kristi from Omaha
Complaint Rating:  100 % with 1 votes
In April 2010 I purchased from NFM a Lane Double Reclining Sofa from the Astro Collection. There was to be a one year guarantee on the item. In December 2010 a rod from the seat had torn through the upholstery and was poking my daughter in her leg. This rod had also torn the upholstery on the...

Lane Furniture - Rip off

Posted:    Carolynt64
Complaint Rating:  0 % with 0 votes
I bought 2 recliners about a year ago, and one of them are broke and its just from use, i have no kids, so it wasnt abused.

I will not buy any of their furniture ever again...I thought i was getting a good deal when i got both recliners on sale and i thought it was a steal at...

Lane Furniture - Recliners suck

Posted:    Croo
Complaint Rating:  50 % with 2 votes
Bought 2 new Lane recliners expecting quaulity and customer service. The whole left arm became detached and called them to have it fixed (under warranty) was told we would have to pay for labor. No problem. They brought it back a week later worse than ever. NO MORE LANE.


Lane Furniture - Louisiana - Defective Furniture

Posted:    khart35
Complaint Rating:  100 % with 1 votes
We first bought an Ashley couch and love seat.We paid almost $2000.00 for it.After a few months we called the Ivan Smith store from where we bought it to tell them the color was comming off the leather.The manager said he also had another customer with the same problem and he would let us pick...

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