Lane Home Furniture
reviews and complaints

I had bought this 3 way rocker recliner from Value City furniture. In October making this chair only 4 months old. I went to return this but they would not let me. I have been unable to use this chair because the way it is designed it causes me back and neck pain. I already have joint pain issues and this is making it worse. It just does not seem fair that I have a chair and nobody uses it

A year and a half ago we purchased a lane buxton powerlift recliner and the handheld controller wiring has come undone. I can not find a replacement for the kind on our chair. Since we are older and do not abuse our furniture this is troublesome.

The wiring in the controller has broke off and the guide that goes into the controller is brittle and has broken. I believe the chair is defective.

Purchased 5 Piece Pub Set - LANE Item #5046-53 in May 2023. When putting together the set, we found we are missing Part C for TWO of the Pub Counter Chairs. Part C=front legs of the chairs. We could only assemble and complete two of the four chairs in this set. We will need a total of 4 Front Legs (L/R) to complete the last two chairs.

I emailed: [protected]@ufifurniture.com back in June 2023 and NO response. We want to be able to use these chairs, but are missing the front legs!

The instructions sheets says: "NOTE: If needed, only part replacement C-E and H1-H7 are available for the Pub Counter Chair."

We bought a Lane recliner at Swains on West Frankfort IL in Sept 2022, thinking we were buying quality.

In less than 6 months 2 set of springs is completely flat.

They will not do anything to guarantee the chair.

I'm reaching out to see if there's any guarantees on parts or if there's anything we can do to get done value due to the lack of quality of this recliner.

Thank you for your time.

We purchased our recliner on Jan 1, 2023 from Amazon. Order number [protected] and paid $753.19. We received the rocker on Jan 14, 2023.

The rocker was used by my husband and was fine. But on August 18, 2023 as he was getting up from a reclining position, the chair broke. He tried to repair it by putting parts that fell off back on. But the chair footrest will no longer stay up when in a reclined position. My husband is 5ft.11 and weights 179 pounds so it’s not like he is a large man who over used the chair. I would like to think that the quality of the chair would allow for a longer life then 8 months. Is there a warranty for this chair?

Thank you for any help that you can provide.

Debra Carabin/ Jeff Morrow

I purchased a leather sectional in November 2022. Wiithin two months, the arm frame was broken on the left side as were the springs on the first cushion and the leather started peeling of 4 of the six cushions.

Several months later, the sewn in back cushions on the right side began to pull away from the frame and gray filling is now exposed.

I purchased this BECAUSE it was Lane Furniture and am totally disappointed. I have only had it 9 months and it's a piece of garbage! I'm still paying for it and am totally embarrassed for anyone to see it, let alone sit on it. Materials and frame were defective.

I emailed customer service twice with no response.

I purchased a sectional from lane furniture in the Dawson denim color and it looked beautiful in the showroom. It was purchased from big lots a few years ago and it’s completely garbage. Soon after, the cushions became out of shape. The covers in the cushions came unraveled and stringy. I called the company a few times to no avail. I’ll never purchase this brand again. I am disappointed in the sectional. Also, a wooden bracket in the back protrudes out. Also had to purchase covers to hide the messy cushions.

I purchased online a Lane "Lucca" Lift Assist Recliner Chair (for my handicap husband) from Lowes in July 2022. Aprroximately 2-3 weeks ago the arm broke and I have tried to call Lane and have discovered that they are no longer doing business. I contacted Lowes several times and have been waiting for a resolution from them but today I found out that there is none forthcoming! They offered me a 20 percent discount in the store which is unacceptable! OK so I called the credit card company which is Lowes (Synchrony Bank) and they told me to call corporate which is crazy because they don't pick up or call back. I am at my wits end and my next step will be to file a purchase dispute. I spent hours trying to get a resolution. Please help me.

Hello, I just wanted to make a complaint/review about some furniture I purchased at Big lots a year ago. I called a few months ago and they told me that the company was going out of business because I had complaints about my furniture that I realized after the months went by. I didn't really notice the imperfections because we really don't sit on this furniture in my living room but, the bottom lining protrudes from underneath the couch the way it was made and I really couldn't tell because I got a 2 inch shag rug that it sits on. One of the back pillows attached to the couch is slit all the way up underneath there I noticed that when I went to go fluff the pillow out just from normal cleaning you can stick your hand there and feel all the stuffing. The one end of the chase does not fit perfectly on the base of the couch it overlaps the couch. I called Big lots and they told me the name of the place and that they had several complaints about the furniture. I will send photos after I get a response that this is the correct place that I need to get in contact with...My email is .. [protected]@gmail.com

I have been trying to call and email lane for a few months about this -it doesn’t even rock anymore the frame is tweaked it starts smelling hot like burning smell when plugged in so we don’t even use that part anymore got it on 11/29/21 -Menards told me it’s too bad that I have to contact lane 🤦🏼‍♀️

My email. Address is [protected]@Yahoo.COM

191 Rex/rock w/heat and Masge

4058M

Bar code [protected]

Purchased a recliner from Menards a little over a year ago. Part of the reclining mechanism is made of plastic. It has completely fallen apart. The chair now sits at an angle and will try throw you out if you try to recline. I was willing to buy the replacement part just so that I could have a working recliner as it is still like new. I sent an email to the customer service back on Dec. 6, 2022 and again Jan 9, 3023. I have also left multiple phone messages since no one answers customer service numbers. I am so frustrated with the terrible customer service. Sad that you must use a complaint service to even be heard. A simple response from Lane could have resolved my issue.

We purchased a pair of Lane recliners from a Big Lots store near us on Thanksgiving Day 2022. Within a couple days we discovered a pilecof stuffing on the floor under footrest. When we looked under footrest there was a broken zipper. A zipper. ? The big lots gave us another chair. Now 2 months later this chair did same thing. What a piece of junk. I will never buy Lane brand furniture again. I am done hauling furniture back to the store!

Reclining arm broke inside the composite arm. Metal part has # 2 stamped on it.

The metal was very thin and twisted apart./ delivery date 01-25-2020

Finished size l44/h49/d46 inches 4502 [protected]

We purchased a recliner 6 months ago and it broke on the frame the wield on the front. I have went back and forth with customer service it takes them over a week or more to reply so It has been almost two months now they say they will send me the new part but want to charge me $80 for shipping it.

Order number. [protected]

Purchased on may, 2, 2022

I have tried reaching out to Lane warranty services for 2 weeks both by email and by phone, no response, I purchased my reclining sofa and loveseat on August 8th. The reclining mechanism or handle that you pull to release broke and sofa will not recline, this broke on Sept 30th. I rely on this to recline because I am disabled and need to put my legs up several times a day to help with pain and swelling. Please help me get this issue resolved

It took a long time to receive them and then they were the wrong color. Grey instead of blue. After almost a year one stopped rocking,. Looked underneath and found a spring broke off. And the footrest was catching. Also have a nail or staple poking through the fabric on one. Was told can't do anything to fix or replace it. Mind you these chairs weren't even used with minor wear and tear. They are set in maybe 10 times.

We purchased two matching recliners on 3/31/2021 with an extended warranty.

My chair at the leg recliner pillows have bunched down toward the floor. Which makes the chair deformed.

The extra warranty we purchase does not cover the quality of the product. They are replacing my husbands due to a mechanical issue and not repairable.

When the repair tech came out he also said my chair was unrepairable.

I’ve always been happy with the Lane product until now.

What can be done about replacement?

Thank you

Sally Lynch

I have been dealing with this problem for one year now. I finally received my second ottoman and it is poorly made and damaged. My couch had a huge tear in the back of it like a fork lift when t through it. The chase lounges part has white stuffing showing at the seams. I have made many attempts to contact the store to let them know and I am hung up on every time. I will NOT be making one more payment until this is resolved.

This chair was purchased August 2019 at Menards. We purchased Lane due to the long reputation of quality furniture we have come to know. The recliner is comfortable, fabric in great shape and the first new furniture we ever bought. We are now both disabled and will probably not be able to afford ourselves such luxury as new furniture. One day we noticed the chair sitting lower and found snapped off bolt heads underneath. The chair is now grinding on the swivel base causing sawdust to be a constant under and around the chair. The tubing is now snapped and the chair barely moves. We contacted Lane and were told it was covered by the warranty, we just needed to come up with $100 to cover shipment. The warranty does not cover the cost to ship the part. We were told to have someone call us and give them payment info over the phone. We paid $399 for this chair and now we are expected to put another $100 into this furniture and then fix it ourselves. We have never fixed a recliner before and are on a fixed income and cannot afford the extra cost.