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I am sending this complaint on behalf of my father *** living at *** Ave, *** Ontario
I am sending this complaint on behalf of my father *** living at *** Ave, *** Ontario. My father has signed a contract for the installation of new front and patio doors on September 4th for $8122.44. At that time, he was told by the sales representative (whose name is Ryan) he'll have his door in 8-10 weeks period. He paid $3000 as down payment and the rest would be financed thereafter. It has been roughly 18 weeks after the contract was signed with no installation. In fact, we're not even given an installation date. No one contacted us until December when my father inquired about it, and no date was given. I contacted Landmark last week (spoke to Sandra I believe), but still no date given for the installation. This is very unacceptable. The sales representative gave 8-10 weeks period after the transaction. There is an expectation for any contract signed, the work has to be completed within the reasonable timeline. If there's any issues (such as this pandemic for example) there would be communications between the involved parties and there would be remedies. The matter of fact that Landmark never communicated any delays to my father, and he as the paying customer has to contact Landmark instead in December is also not acceptable. While we are in the midst of pandemic, contracting and manufacturing work has been allowed until new restrictions issued from the government of Ontario today. The sales representative provided the timeline knowing this to be the case as he made the sale during the pandemic. This means any delays until today has no merit of being "unforeseen" circumstances as mentioned in the previous phone conversations.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Landmark Home Solutions legit?
Landmark Home Solutions earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Landmark Home Solutions. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Landmark Home Solutions resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Landmarkquality.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Landmarkquality.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Landmarkquality.com you are considering visiting, which is associated with Landmark Home Solutions, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Landmarkquality.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Landmark Home Solutions.
However ComplaintsBoard has detected that:
- Landmarkquality.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The landmarkquality.com may offer a niche product or service that is only of interest to a smaller audience.
- Landmark Home Solutions protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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About Landmark Home Solutions
With over 30 years of experience in the industry, Landmark Home Solutions has developed a reputation for excellence, thanks to their unwavering commitment to providing top-quality services that cater to the unique needs and preferences of each client. The company takes pride in using only the finest materials and advanced techniques to deliver custom-made solutions that meet the highest standards of quality, durability, and style.
Whether you're looking to enhance your home's curb appeal, improve its energy efficiency, or create a comfortable and stylish living space, Landmark Home Solutions has got you covered. They offer a wide range of services, including window installation, door replacement, roofing installation, gutter installation, and insulation services, all of which are designed to cater to your specific needs and expectations.
Moreover, the company's exceptional customer service and unbeatable warranties ensure that you receive reliable and long-lasting solutions that exceed your expectations. Overall, if you're looking for a reliable, experienced, and trusted company to help you transform your home into a stunning and functional masterpiece, Landmark Home Solutions is the perfect partner for you.
Overview of Landmark Home Solutions complaint handling
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Landmark Home Solutions contacts
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Landmark Home Solutions phone numbers+1 (905) 646-8995+1 (905) 646-8995Click up if you have successfully reached Landmark Home Solutions by calling +1 (905) 646-8995 phone number 0 0 users reported that they have successfully reached Landmark Home Solutions by calling +1 (905) 646-8995 phone number Click down if you have unsuccessfully reached Landmark Home Solutions by calling +1 (905) 646-8995 phone number 0 0 users reported that they have UNsuccessfully reached Landmark Home Solutions by calling +1 (905) 646-8995 phone number
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Landmark Home Solutions emailsinfo@landmarkquality.com85%Confidence score: 85%Supporthumanresources@landmarkquality.com76%Confidence score: 76%Hr
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Landmark Home Solutions address375 Green Rd, Stoney Creek, Ontario, L8E 4A5, Canada
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Landmark Home Solutions social media
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