Kitsch’s earns a 4.3-star rating from 43 reviews, showing that the majority of beauty enthusiasts are very satisfied with their hair accessories and beauty products.
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Elevated Beauty Solutions with Room for Improvement
As someone deeply invested in beauty and self-care, I must say Kitsch offers a range of products that are both innovative and eco-friendly. The Rice Water Shampoo and Conditioner Bars have received rave reviews for their quality and sustainability. However, there seem to be some inconsistencies in customer service and product delivery, as highlighted by a few users. It's heartening to see Kitsch's efforts in resolving issues promptly, but there is room for improvement in ensuring a seamless customer experience. Despite some hiccups, Kitsch's commitment to sustainable beauty solutions shines through, making it a brand worth exploring for those seeking elevated yet eco-conscious products.
Awesome for thin hair
I love these hair bands! I have long (waist length) fine, thin hair. Every hair band I've ever used leaves me with a kink in my hair I can only get out by showering. These are different! They hold all my hair easily, and my hair doesn't get stuck in them like I thought it would. Although they don't leave my hair completely kink-free, the crease is so much less severe and I can actually straighten it out. Kitsch also sent me a pack free after my first order was lost in the mail. Great customer service and great product :)
Amazing customer service
I ordered some masks from Kitsch at the beginning of December 2020. Unfortunately, the package was lost in the mail (like most things at this point in time). I contacted both the USPS and Kitsch and the women at Kitsch were very prompt and kind in their responses. They graciously sent me a new package, which I received a few days ago. The masks are very comfortable and really cute. I was impressed by the professionalism of their customer service when I contacted them about my missing package. I would highly recommend this company and their products.
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Pros
- High-quality, eco-friendly products
- Trendy and stylish designs
- Diverse range of beauty accessories
- Positive brand reputation and reviews
- Commitment to sustainability initiatives
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Cons
- Limited product diversity compared to rivals
- Higher price points may deter budget-conscious
- Brand recognition lags behind major competitors
- Narrow international presence restricts global reach
Amazing
Honestly i wasn't hesitant buying such a expensive hair wrap but I've been washing my hair every night, i work in healthcare, and my turbie twist just doesn't hold all my hair as good as it could. I have long thick hair. So I kept seeing ads for this so decide to splurge. Honestly I'm glad i did. The elastic at the bottoms catches all your hair to twist up. The elastic tie and button and in perfect position. I would suggest the elastic tie on the outside but it still works great. If you're in the fence just buy this. It was great. Dries my hair quickly.
You NEED Mykitsch coils!
I have thick, bleached balayage hair. Since my hair is very prone to breakage, I cannot use normal black cloth hair ties. These coils are amazing! They stay all day, they don't pull or break my hair, and the colors are beautiful. Plus, their customer service is unlike any other! I contacted Kitsch after Amazon sent me the wrong colors to see if I could equal exchange for the colors I ordered. Cassandra got back to me within an hour, told me to keep the coils Amazon sent and she personally sent me the right colors for free! I will be ordering so many more of these wonderful coils in the future.
Awesome customer service and product!
When I first received this product from Amazon the pretty little box was completely broken down and I was missing 4 hair ties. I was super bummed because they were a tiny gift to a friend who has never heard of 'key chain' hair ties! Same day I received them, I got an email from the seller. I told kitsch my issue and they resolved it 100% and super quick, I believe same day! I've never had customer service quite as great. And the coils are perfect, I tried one out of the replacement box they sent! They don't lose form like some of the other coils I have used and they don't stretch out so much that you can't use them. I can't wait to give them to my friend.
Love Love Kitsch!
Love the prints, the design and the quality of Kitsch's products! Talk about elevated essentials! I always feel happy whenever I see my Kitschies :) Obviously a Kitsch fan here LOL! For first time "Kitschers", I definitely recommend the hair towels and the towel scrunchies. They are so unbelievably supple and they dry my hair real fast! My next favorite are the satin sleep sets, which are my go-to bridal shower gifts for friends getting hitched. And those face masks. So in love with their cotton masks! They are reusable so I feel like I am helping the environment! And who says you cannot be stylish during a pandemic? I have the tie dye and the leopard sets and they look so good! :)
A Sustainable Solution for Thick Hair
I have really thick, wavy hair. For years, I have gone through flimsy plastic clip after flimsy plastic clip. I've been searching for an alternative to plastic because 1) it's simply not strong enough to hold all my hair. It always falls. And 2) when it inevitably breaks, it gets sent to the landfill and/or contributes to the millions of microplastics already in our waste stream.
These clips are exactly the alternative I was looking for. They work like a charm. They hold my hair exactly like they're supposed to--no slippage. You can tell they they are high-quality materials, made for durability. I can't imagine these ever breaking, and I hope they don't. 10/10 recommend to anyone with thick hair/trying to live a plastic-free lifestyle.
Completely Impressed!
I am not sure where to send this. I used the product for the first time a few minutes ago and wow. Let me explain. I have long thick natural curly hair. I have never found a shampoo or conditioner that I am satisfied with. That is from store bought to salon purchased. That says a lot for a 47 year old. I constantly have tangles and knots. So bad that last March I cut 12 inches off bringing my hair to my shoulders. I was heartbroken because I was known for my long curly locks. I immediately noticed when I opened package the smell. It smell so clean and very refreshing. I used the shampoo bar. A little getting use to. I will admit. Then used the conditioner. The conditioner didn't lather a lot so I could not tell if it was in my hair or not. My hair is so thick just looked wet. So I added some more. Then I felt it soften up and the texture completely changed. I could not use the exfoliator because my hair was so thick and tangled. I rinsed. Got out of shower. Now the brushing my hair after my shower is usually a long process. It is me huffing and puffing. Dangler and brushing. Then repeating. It usually takes a good 20 plus minutes to get tangles and knots out of my hair. Tonight. I used no dangler and my hair which is now almost back down to my bra strap brushes right out in less than 3 minutes. I was in complete and utter shock. That is just after the first wash. I am so happy. I cannot thank you enough. I hope to continue to be a satisfied customer and hope to continue to be able to purchase the product.
There services is really very good
There services is really very good. I visited so many websites and search here and there, but now I know where I have to find my solutions. The are doing a extra ordinary job. Thank you and keep up the good work and also their administration is very supportive. Their site is easy to find and track down the normal item. Truly they guarantee great item and administration. In this way, on the off chance that you need to get great item with relatively low value, I will suggest the site.
It's faster then fast
It's faster then fast. love it
The complaint has been investigated and resolved to the customer's satisfaction.
I Really love there services. Due to this covid-19 pandemic time I am looking for a better solution of my problems. I visited so many websites and search here and there, but now I know where I have to find my solutions. The are doing a excellent job. Thank you and keep up the good work
I really am grateful for their services it help me out with what I was going through even during all this crazy covid-19 stuff
A truly inspiring company that does more than just offer products. Their delivery is speedy and accurate and the selection shows thought has been given to every detail. Thanks Kitsch
Amazing! Their administration is truly great. Their site is not difficult to explore and track down the normal item. Truly they guarantee great item and administration. In this way, on the off chance that you need to get great item with relatively low value, I will suggest the site.
Amazing product, I feel much better after using it
Amazing product, I feel much better after using it.
The complaint has been investigated and resolved to the customer's satisfaction.
wow I really like there services. I am looking for some solution of my problem. I was facing so much problem covid-19 pandemic. But I get the solution here . Thank you. keep up the good work.
Great products and fast shipping
Great products and fast shipping. Had three orders now with zero issues.
The complaint has been investigated and resolved to the customer's satisfaction.
I really am grateful for their services it help me out with what I was going through even during all this crazy covid-19
I really am grateful for their services it help me out with what I was going through even during all this crazy covid-19 stuff
Awful customer service. I never received an order placed June 1st, even though I got a shipping notification. It's not just me, UPS didn't see the order either! SUCH A JOKE. Reading other reviews on their social media pages shows that I'm not the only one.. awful.
It waa too faster as I thought
It waa too faster as I thought. I ordered 1 day ago and I received it within 2 days. I don't know why everyone posting negative review. They are delivering too fast
The complaint has been investigated and resolved to the customer's satisfaction.
A great company, exceptional work and exemplary education staff
A great company, exceptional work and exemplary education staff. I will return to the company countless times because I feel at home with affection that they treat us
The complaint has been investigated and resolved to the customer's satisfaction.
A truly inspiring company that does more than just offer products
A truly inspiring company that does more than just offer products. Their delivery is speedy and accurate and the selection shows thought has been given to every detail. Thanks Kitsch
wow I really like there services
wow I really like there services. I am looking for some solution of my problem. I was facing so much problem covid-19 pandemic. But I get the solution here . Thank you. keep up the good work.
Awful customer service
Awful customer service. I never received an order placed June 1st, even though I got a shipping notification. It's not just me, UPS didn't see the order either! SUCH A JOKE. Reading other reviews on their social media pages shows that I'm not the only one.. awful.
I ordered masks from this company on 8/20, and it is now 9/3 and the order has still not left California
I ordered masks from this company on 8/20, and it is now 9/3 and the order has still not left California. I have reached out to the company for an answer and no one has responded to me. I have never experienced such an unprofessional company. Never order from them!
The complaint has been investigated and resolved to the customer's satisfaction.
Kitsch Complaints 18
Rice shampoo kit
My order # is 4362304.
I placed the order on my iphone and it reverted to my previous address...I noticed it right away and immediately emailed to change my address. I sent about 3-4 emails with no response. I tried calling numerous times...Left message...No return call. I am no longer living at the address the product is being sent to, and i have no contact with the person that lives there so i will not be able to retrieve my package. I am not pleased with the customer service at all. I keep going around and around and never actually get to speak to anyone. So basicly i am out my 39.00 i spent.
Desired outcome: I WOULD EITHER LIKE THE PRODUCT TO BE MAILED TO MY CORRECT ADDRESSCINDY HANLON22 SUNNYSIDE ROADHOWELL, NJ 07731EMAIL: [protected]@GMAIL.COM
No customer service - no order confirmation
This company is horrible. I purchased two items that were supposed to ship next day. Not only did they not ship; they charged my credit card and have never provided order confirmation or any tracking information. They do not respond to emails and don’t answer their phone. This place is scammy. Stay away. There is no product worth having if the company won’t stand behind d what they’re doing. Many complaints and all are justified. Cassandra Morales Thurswell does not run her business as she claims. Don’t buy here, you will be sorry.
Desired outcome: If I don’t receive the item by tomorrow I will dispute the charge. Absolutely the worst customer service I’ve encountered.
Refusal to provide goods paid for
I placed an order with kitsch, I ordered 4 pillowcases. This was done by selecting a 2-pack and asking for 2 quantities of the pack. I then used a 25 percent off code bringing the overall price to something manageable.
Unfortunately, I received only 2 pillowcases and upon requesting my product i have paid for I have been told no I will not be receiving thr order as I only ordered two, regardless of the screenshot of the order sent me to me by the company stating I ordered 2x 2 pack (equalling 4 pillowcases)
Desired outcome: Please refund or provide the product purchased.
Is Kitsch Legit?
Kitsch earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Kitsch. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 83% of 18 negative reviews, Kitsch is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Kitsch has received 21 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for mykitsch.com can be seen as a positive aspect for Kitsch as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Kitsch's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Mykitsch.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Kitsch have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Kitsch and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Mykitsch.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Kitsch.
MyKitsch charged me for my order that was supposed to ship over a week ago
MyKitsch charged me for my order that was supposed to ship over a week ago. The tracking number says it has not been shipped despite their claims. I ordered face masks from their website on June 13th. My Kitsch promised that they would be shipped no later than June 20th. However, the tracking number I received indicates that the products were never even received by UPS. I left comments on their Instagram page about my order that were subsequently deleted. They have lied to me saying my package would be shipped in the next few days (that never happened). According to their social media, there are people that have been waiting over a month for their orders and have experienced the same lack of communication. If there is a delay, why did the company have to charge my credit card the day I ordered? I don't think the products will ever come and now I can't cancel my order.
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed an order on feb 1 and paid for express 2 day shipping. Package was supposed to be here yesterday but when I checked the *** tracking, it said that the package was cancelled by the sender. I received no email stating my email was delayed or cancelled nor did I receive a refund for the items or the express shipping. I reached out to customer service several times through email and *** and have not heard anything back
placed an order February 3rd, the last update for shipping is February 4th saying package was shipped. that's the last update- i just want a refund. today is now 2/15 & still no update on where my package is.
I placed a order on 2/9/2022 with Kitsch for 2 satin pillowcases. Order went through fine - received a confirmation via email. On 2/10/2022 I get a confirmation email the order was shipped and would be delivered 2/14/2022. I checked the FedEx tracking system - it showed the "Shipment cancelled by sender". I then emailed and called Kitsch. When calling Kitsch, I never could talk to a live human - the system told me something must be wrong with my address and to call FedEx. (Nothing is wrong with my address - I order a lot online and have never received this issue). I then called FedEx 2/16/2022 to which I am told nothing is wrong with my address the sender cancelled the shipment and to contact the sender for further explanation. As of 2/16/2022 no response from Kitsch via phone or email. I have not been refunded either. I will now start report to Complaintsboard.com and my Bank for Fraud.
Package shows up on tracking as delivered, however, I have not received the package
Package shows up on tracking as delivered, however, I have not received the package. I ordered a package of masks from Kitsch on 9/8. I immediately received shipping confirmation and the payment has been taken out of my bank account. However, on 9/12, it states on the usps tracking that my package has been delivered to my mailbox. I check my mailbox, nothing. I check with my neighbors and they haven't received my package either. I am starting to believe i have been scammed, considering that this clearly has not been the first time this company had delivery issues. My order number is *** and my tracking number is ***. I would normally wait longer to see if the package arrives, however, i am confused as to why it says delivered when it is not. I have also emailed the company and have not received a response, leading me to believe that this is a scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have tried many times to contact this company. I have not received a response My purchase has been shipped but APC Logistics has not received it ... it only says ... Parcel Data submitted to carrier. There is absolutely no movement since 02 December. I just want a refund. Or them to contact the shipper and find out about my purchase. I am having no luck with shipper either. Please help
I made an online order on 1/11, order*** for the amount of $40.01. I paid for standard 3-5 day shipping. On 1/12 I received an email stating that my order was shipped and it included a tracking number. Every time that I have checked on my order status it says that the label was printed and shipping info was received on 1/12. I contacted the shipping company and they stated that they can see the electronic notification that the label was printed but reported they never received the package from Kitsch to ship to me. I attempted calling and emailing Kitsch, with no response. I know that shipping times have been delayed recently but to have paid for shipping and to have not received my products or had any response from customer service is disappointing.
I purchased kitsch masks about 2 weeks ago and emailed them to ask if they could track my order. The representative who emailed me back told me that the package was lost and that they could send me another package for free since the package was lost from the carrier. I have been emailing them several times to ask if they could do that for me and to see if they were reviewing my order to ship out. After she initially emailed me I have emailed them about 4 times asking for an update. I have also called the kitsch company. No response.
I have been having a communication problem with kitsch every since I contacted them 2 weeks ago about my order. I figured out through them that my package was lost and they offered me a new order for free with the same amount. I have been endlessly trying to contact them and to have back and forth contact and communication with them. I filed a complaint a couple days ago and they finally reached out to me but after I responded again to find a solution, they once again went ghost silent. I just wish that I can have a back and forth constant email interaction with them.
Missing package I placed an order on 6/19, which they shipped 6/25
Missing package I placed an order on 6/19, which they shipped 6/25. However, UPS Mail Innovations has lost the package. I was advised by the USPS to contact the seller. I have made countless attempts to get in touch with their customer service department over a week now by email, phone, and facebook messenger with no response. The order # is ***, tracking #***. I have had the package traced by the USPS received an email from maryjane.[protected]@usps.gov which stated: Dear *** Thank you for taking the time to notify us of your experience. Your USPS(r) Service Request *** has been marked as resolved. The shipment for which your parcel is associated was accepted at the local Post Office on 07/06. However, there are no scans on this actual mail piece. This indicates that this parcel was not included in this shipment. Please contact the sender concerning this matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
On 9/7 I ordered face masks and hair ties from Kitsch. Two separate transactions were taken out of my account for $15.94 and $3.73. I never received an email with with an order confirmation or any tracking info. I signed into my account and it says I have no recent orders. How is this possible? There isn't really any way to get I touch with them. I sent an email and am awaiting a reply. I can provide proof they took the money out of my account. I would like a full refund. Thank you
On September 14, I ordered some face masks. I got a confirmation email, and later that night received a shipping email. However, the tracking number says my order never made it to ***; essentially they printed my shipping label so that it would look like my order shipped, but it's been two weeks (currently 9/27) and nothing more has been done. I've tried emailing as well as messaging via social media and crickets. I either want my masks like, yesterday, or I want my money back. Because they appear to respond to complaints here, my order # is ***.
On November 1, I made a purchase of 3 products from Kitsch, I never received an order number, or email with an order confirmation to provide me with 1) an order number 2) tracking number, but today they did charge my credit card a total of $ 53.99 for the purchase, I also don't see anything in my order history that tells me that they received my order and are processing it. I tried contacting them directly through their website, but there is no confirmation they've received my inquiry. I have tried calling them at *** and no one answers the phone. I will need someone from the company to reach out to me with a resolution soon.
I have tried to reach out to the company about my order and no response from anyone... there is absolutely no movement on my order APC mail carrier has not received it . I ordered 29 November. This is a Christmas gift . I don't know why I cannot reach anyone. The total I paid for was 35.93US from black Friday sale ... 2 ivory satin pillowcases. Please reach out to me .
On September 6 I sent an email to Kitsch requesting for a refund because the face masks that I ordered on August 30 did not past the
On September 6 I sent an email to Kitsch requesting for a refund because the face masks that I ordered on August 30 did not past the "blow the candle test" therefore, I do not feel safe wearing the mask. As of today, September 9, I have not received a response. I called and sent a follow up email, no response. I've called and been put on hold several times and no one picks up the phone; the call ends up being disconnected. In addition, I also contacted Kitsch via *** post and messenger, they responded and said if I don't stretch the masks and leave it pleated it will be hard to blow out the candle. I tried the to blow the candle pleated and stretched, still I was able to blow the candle out. Someone from Kitsch said someone will get back to me but no one has. I would like to get my refund since their return policy is 60 days. Please help me get my refund since no one is responding to my request. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed my order on March 17th. I paid almost *** for my order. It should have delivered within a few days of being shipped. It's now been two weeks. And tracking keeps giving me the same message. It's in transit and on its way to the next facility. It's done this for five days now. After reading reviews on the *** I now believe this company is a scam. Either give me my money back or ship me my items. I will be leaving a review on the *** as well. I've never had any issues with getting packages except from this company. I'm highly disappointed. Order # XXXXXXX
I ordered face masks two separate times. I then asked if they could put them together and just charge me for one package. They said they could not but when it was delivered it was in one package. They gave me the wrong set of face masks instead of the one that I had ordered. I emailed them twice and it has been over 24 hours and they still have not gotten back to me. I also asked for them to charge me just for one package since these is that they sent instead of charging me for two packages, since I did order them separately two different times.
I purchased 6 face masks from this company online on 7/19 and paid for 3-4 day shipping. I still have not received my product. I attempted to track my package by calling the shipping company. They stated that they printed the label but reported they never received the package from Kitsch to ship to me. I attempted calling and emailing Kitsch, with zero response. I left a comment on Facebook and finally someone messaged me asking what my order number was. I provided the number and then no response from them. I want my money back and there's no way of contacting them to receive it. This is fraudulent. I'm filing a complaint due to what I have stated above.
Ordered 3 items over 2 weeks ago
Ordered 3 items over 2 weeks ago. Says package delivered, but nothing. Ordered 3 sets of masks on 7/21. After 2 or 3 days, it says it shipped and the package was in transit for 13 days (4 of those days it was sitting in the town 30 minutes away and then was shipped to a town 5 hours away?) and now says delivered. The package says it was delivered at 5:11 pm. However, I got my mail at 1:00 pm and checked it again at 5:30 pm when I got the notification that it had been delivered according to kitsch and the shop app for tracking. My order number is *** and the tracking number is- ***. This is extremely frustrating and I just keep getting the same responses from kitsch. They reply with an apology, my tracking info (which I already know!) and then say to reach out again if it hasn't arrived in a few days. Well they said that on the very first email a week ago. I'm not sure what else I can do, I've talked to USPS, I talked to UPS... this is going nowhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
Did not receive the items that I ordered and have already paid for
Did not receive the items that I ordered and have already paid for. In addition, MyKitsch has not responded to my multiple inquiries. I placed order number *** on May 27 and was immediately charged. The UPS tracking number is ***. My package shipped on June 17 and arrived in Kansas City on June 23. Kansas City is the facility nearest my home (only an hour away). The package has since gotten lost as the tracking information shows that it was then sent to Iowa on July 6, then further shipped to South Dakota. I contacted MyKitsch several times over a period of 9 days asking for a refund or to re-ship my package as it appears it has gotten lost. I have spoken with UPS and have been told that MyKitsch needs to file a claim with UPS for the package and that I need to contact MyKitsch directly. MyKitsch has not responded and I am filing this complaint because I've been unable to get ahold of them to work with me on a resolution after multiple attempts to reach out.
The complaint has been investigated and resolved to the customer’s satisfaction.
Order placed, got email with delivery status and tracking number
Order placed, got email with delivery status and tracking number. Number not trackable for courier they used On 5/22 I ordered from My Kitsch reusable face masks. I ordered 3 packs, that have 3 masks each on them. On the website the approximate delivery date was to be 6/16. Last week and this week I recvd emails telling me that my items were all shipped and a tracking number was enclosed in the email, with UPS as the courier. I used the link within the email and it has consistently been saying UPS awaiting package from sender. It seems that they created a label but did not send my package for the courier. I reached out by email and Instagram multiple times to My Kitsch to let them know. They told me that sometimes it takes a few days once they say it has been sent to update in UPS system. My items are still not showing in UPS and it it still says awaiting package from sender. I have looked onto My Kitsch Instagram page and plenty of customers are saying the same thing. They are not responding to the messages or emails from me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered from Kitsch, never received, they sent an email stating order got lost, asked for refund and no one will respond
Ordered from Kitsch, never received, they sent an email stating order got lost, asked for refund and no one will respond. I ordered on Dec 3, 3-5 business day shipping, On Dec 18, i emailed asking about my order, received an automated email back giving me my tracking number, i already knew. Dec 20, 23 and 28, emailed them asking them where my item was (was a christmas gift) On dec 28 they emailed back and stated my order was lost and could they replace my order, i immediately responded NO, I WANT A REFUND, they will not respond! I have tried to call and sent 3 emails stating i want a refund. Kitsch lacks complete customer service, the company has my money and i have no product that i ordered and i want a refund and they will not respond. Reaching out through emails and phone calls and i get no response. First time i have ever bought from this small business company and this is the customer service i get. if you call a company and they will not answer their phones or email back when they failed to get my order to me and now wont give a refund, extremely poor business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Delivery info not updating, blaming UPS but I do not think order was ever fulfilled and they are ghosting customers and censoring social media
Delivery info not updating, blaming UPS but I do not think order was ever fulfilled and they are ghosting customers and censoring social media. I placed an order on 6/23, it was noted as shipped along with a tracking number on 7/3. Nearly 11 days later the tracking number just says "in transit to UPS". At first I was patient as other packages have been similarly delayed due to the pandemic. However, after reaching out and receiving an auto-reply email then leaving a comment on Instragram (which was deleted) and researching other forms of complaint I now think they are in the wrong. My order number is #*** and I spent a total of $38.99. I ordered from this company before and received my items in a timely manner. However, since three of my friends and I placed orders around the same time and none of us have received them I am not beginning to wonder. They are lacking responsibility and have charged my charged, almost a month ago. I'd like my money back or my items fulfilled and I think they deserve to be looked in to because they are popping up on IG ads and it's unfortunately they would be so comfortably stealing money from customers during a pandemic.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have emailed Kitsch customer service 4 times within one month and still received no word back on my refund after I already sent the product
I have emailed Kitsch customer service 4 times within one month and still received no word back on my refund after I already sent the product back. I ordered face masks on October 22nd, and I returned the masks back to Kitsch a week later through USPS tracking number***. USPS website says it was delivered to Kitsch on November 2nd. After returning the masks, I emailed customer service a second time asking why my refund had not been reinstated into my bank account, to which I got an email back telling me to wait "1 to 2 business days to receive the refund". After another week, I emailed them on November 9 again asking about the refund, with no response. I emailed again November 29th, again with no response. I emailed a final time December 9th again with no response. I am not sure if their customer service is purposely ignoring my several emails, or if they just do not want to issue a refund for an item that I already sent back. This is extremely frustrating and I will never shop from this business again since this is the way they treat their customers. Unbelievably unprofessional business. I am owed a refund total of $16.77.
The complaint has been investigated and resolved to the customer’s satisfaction.
Order June26 th I have never received it ups claimed Usps has it but Usps says they never received it
Order June26 th I have never received it ups claimed Usps has it but Usps says they never received it. Order was placed June 26 never gotten it it says arrived in my local post office but they say they never received it and that's ups never delivered it I have waited, called and messaged asking for a replacement order i was told last week of it don't come this week they would send one however I emailed twice to let them know I have yet to receive it and would in fact like a replacement at this point I want a refund for I had no choice but to go buy new face covering masks for me and my daughters since we're on a requirement to wear them and i ordered them for this exact reason My emails basically go unanswered and I keep being told to be patient the delivery is backed up but I have received many packages including international packages since I ordered from this company tho Im done being pacient and what a refund I have given plenty of time for them to rectify this and I go empty with them having money for products I have not received Here is my tracking number so you can see there's been no activity XXXXXXXXXXXXXXXXXXXXXXXXXX My order number was XXXXXX from the company Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
Order shipped after the day they told me it would ship
Order shipped after the day they told me it would ship. Only automated reply's to my emails. Ordered for a pre order that would ship June 12th. After June 12, my order status was still not updated so I emailed them. Automated message reply saying my order would Ship June 12 and if my order status did not reflect this, to reply to the email. I replied to the email. Got the same reply again. I replied again and told them to stop sending me automated messages. Someone finally sent me an email and said it would ship on June 20th. June 19, my status changed to shipped. On June 27 it said my package was being transferred from UPS to USPS with an estimated delivery of June 29th by 9 pm. That was the last update I got. I have been emailing them SEVERAL times since then and only get an automated message giving me my tracking number. I have also contacted UPS and USPS and have not gotten a reply. I have read other reviews on the KITSCH website and customers who ordered the same day I did said that they never got their package and when they contacted Kitsch, they investigated for them and determined their package was lost in shipping and they shipped them a new order and they received their package in 3 days. I cannot get a hold of anyone for anything. I even asked for a refund with no response. Nothing but automated messages giving me my tracking number still. Terrible customer service and they don't care to help.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased items that cost $60 on Feb 11, 2022
I purchased items that cost $60 on Feb 11, 2022. Was supposed to be Expedited shipping. I received shipping notification on Feb 11, 2022. The package was scheduled for deliver on Feb 15th. The package was never received, nor have i received it yet. I have attempted to email concerning the package. They told me it took 2-4 days to process and ship. Which I received the shipping email within the same day, therefore meaning the order was processed and shipped. On Feb 21, 2022 I received an email that the package was lost by carrier and asked if I wanted the package resent. I replied within the hour of receiving the email that I wanted it overnighted. As of Feb 25 I never received a package or a reply concerning the package. Therefore on Feb 25, I emailed yet again to get the same response that it takes 2-4 for processing. Obviously they didn't read the email thread to see the package was lost. I called the phone # I found, only to leave a voicemail because they don't actually talk to people. Today I received a email concerning my voicemail and all said was "the company wasn't able to overnight, that was sent on Thursday ". However there was no message of the that matter received in my email or junk email. I replied stating I wanted my package Expedited. I'm sure I will have to wait 3 more days for a response. I have left yet another voicemail, and I'm sure I won't get a phone call. They have poor customer service. Can't respond to an email in a timely fashion or return a phone call. Most business actually have people to speak with that can help solve problems. I'm sure if they actually would answer the phone and speak with a person, this issue could have been resolved days ago.
The complaint has been investigated and resolved to the customer’s satisfaction.
Nov 2, 2020 placed my first order of 3 packs of face masks
Nov 2, 2020 placed my first order of 3 packs of face masks. Paid EXTRA for FEDEX 2 days shipping, week later STILL NO SOLUTION. Horrible service. Nov 2, 2020 placed my first order of 3 packs of face masks. Paid EXTRA for FEDEX 2 days shipping. Package was shipped via USPS. I immediately contacted the company via their Instagram page and email provided on website. And attached proof of payments for the order. I was told it was a mistake and order would be replaced. Along with that, I was told by another associate on Instagram that there were delays with shipping via USPS. But nothing mentioned in regards to FEDEX shipping. Almost 3 days later, I receive another email of the replacement order, also shipped via USPS. Once again, same mistake. I then AGAIN, intend communicating with the company via email and Instagram explaining the error and frustration. I also explained that my home address DOES NOT receive USPS Mail/packages and was the main reason why I paid extra for FEDEX 2 days shipping. If it had been specified on the website or communicated to me from the beginning that they cannot ship FedEx, I would have not only put my PO Box address but much less not have paid EXTRA for a service that is offered on the site by the company. It has now been a week since my first order, and this morning was automatically returned to the company by USPS when it arrived. And it's now been 5 days since I once again for a second time tried to contact the company via multiple platforms in regards to the replacement order being sent incorrectly AGAIN and I have been completely ignored. No contact whatsoever from the company. WHY does the company offer a shipping method AND CHARGE extra for something they cannot comply with? This is false advertising. Horrible service. I'm sure I am not the only one. I have proof of my first order where it specified that I selected and paid extra for FedEx shipping. I also have proof of the only replies I got the first time from the companies. Absolutely disappointing.
The complaint has been investigated and resolved to the customer’s satisfaction.
I mailed an item back several weeks ago, and have yet to hear anything
I mailed an item back several weeks ago, and have yet to hear anything. I ordered the silk leopard print pillow case, but they sent a standard size. I tried emailing before I mailed the incorrect pillow case back. This was the email thread: Hi ***, Thank you for reaching out to Kitsch! We sincerely apologize for the mistake and inconvenience it may have caused. This is a very uncommon issue and rest assure that we will raise this with our quality assurance team. For our records, can you send us a picture of the item(s) received? Once confirmed, we will process to ship out the correct item right away and provide email tracking information from our system. On Fri, Nov 06 2020, at 11:22 PM, New Form name form submission through your Shogun page. Your Email: *** Your Name: *** Your Message: I ordered a king pillowcase, but they sent me a regular standard size. Can you send me the correct one and I'll mail the other one back? Thanks! I remember specifically putting that in my cart, and on the email confirmation it doesn't say standard, it says OS. So how can we fix this? Can you send to a manager...I have a king bed with king pillows...it's useless other wise. I can pay the difference if that's the issue, but the ordering system needs to be looked into for this particular item. *** Hugo Sent from my iPhone On Nov 6, 2020, at 6:47 PM, Kitsch Info wrote: Hi ***, I am sorry but upon checking on your order, you actually placed the Satin Pillowcase - Leopard in standard size and paid $19.00 for it. Our King Pillowcase - Leopard is $24.00. If there's anything else we can do to make this a better experience, please let me know. Thank you! I've already filled everything out, but haven't got the return label email? On Monday, November 9, 11:00:07 AM CST, Kitsch Info wrote: Hi ***, Thank you for reaching out to KITSCH! We are sorry to hear about your order! We accept returns within 60 days of delivery for a full refund. Please visit our Return Policy page on our website for more information on how to return your order + print a shipping label. You could find this on our website, here - https://mykitsch.com/pages/shipping-and-returns I am so sorry for the inconvenience and if there's anything else I can do to make this a positive customer experience, please let me know. Thank you for supporting our small, woman-owned business. It means the world to us. 11/29 I mailed an item back several weeks ago, and have yet to hear anything. I ordered the silk leopard print pillow case, but they sent a standard size instead of king. Can someone please check on the status of this. I've tried calling several times...I only get a way to leave a recording. I've done that and have yet to get a call back. I've email, and even filled out a form online...and NOTHING. At a minimum this is terrible customer service to not be able to get a person or even a response. Seems very unprofessional and "shady" that a business would operate this way!
The complaint has been investigated and resolved to the customer’s satisfaction.
A third of my products are missing from my delivery. I sent photos and was emailing briefly back-and-forth with their team until we went back to square one when they started asking for photos which I had already sent initially. Now they’ve ghosted me.
About Kitsch
Despite being considered by many as tasteless and shallow, Kitsch has thrived and evolved over the years, gaining an almost cult-like status within various pop cultures. The popularity of Kitsch can be attributed to the emotional and nostalgic pull of its playful and sometimes whimsical aesthetic. Kitsch often taps into feelings of comfort and happy memories, such as those associated with childhood, tourism, or holiday festivities.
Kitsch has also been associated with subversive or satirical elements, creating a sense of irony or parody within its playful and sentimental tone. Contemporary Kitsch has become a major component of subculture, with Kitsch-inspired fashion, music, and art creating a devoted following. Brands like mykitsch.com have taken advantage of this trend by offering a wide range of kitsch-inspired products that appeal to the masses.
The appeal of Kitsch is not solely restricted to art and design, but also extends itself to pop culture, film, and literature. From the campy horror flicks of the 1950s to the contemporary pop songs with catchy lyrics and melodies, Kitsch has found a way to permeate a variety of mediums, and continues to be a beloved form of entertainment for many.
In conclusion, Kitsch is a style that has taken the art and design world by storm, and its popularity is only growing. Kitsch is a style that has a specific aesthetic and emotional resonance, often tapping into feelings of nostalgia, humor, and irony. Brands like mykitsch.com ensure that Kitsch will have a thriving fanbase, and continue to push the boundaries of what Kitsch can be.
Here is a guide on how to file a complaint against Kitsch on ComplaintsBoard.com:
1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Kitsch in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Kitsch.
- Mention key areas of concern and any relevant transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
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Ensure to follow these steps carefully to effectively file a complaint against Kitsch on ComplaintsBoard.com.
Overview of Kitsch complaint handling
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Kitsch Contacts
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Kitsch phone numbers+1 (424) 240-5551+1 (424) 240-5551Click up if you have successfully reached Kitsch by calling +1 (424) 240-5551 phone number 0 0 users reported that they have successfully reached Kitsch by calling +1 (424) 240-5551 phone number Click down if you have unsuccessfully reached Kitsch by calling +1 (424) 240-5551 phone number 0 0 users reported that they have UNsuccessfully reached Kitsch by calling +1 (424) 240-5551 phone number
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Kitsch emailsadmin@mykitsch.com100%Confidence score: 100%kitsch@mykitsch.com99%Confidence score: 99%team@mykitsch.com97%Confidence score: 97%Supportsales@mykitsch.com97%Confidence score: 97%Salesmarketing@mykitsch.com96%Confidence score: 96%Marketingcareers@mykitsch.com95%Confidence score: 95%Hrinfo@mykitsch.com95%Confidence score: 95%Support
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Kitsch address137 N Larchmont Blvd PMB 641, Los Angeles, California, 90004-3704, United States
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Kitsch social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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