Kids Foot Locker’s earns a 1.2-star rating from 42 reviews, showing that the majority of parents and young athletes are dissatisfied with their footwear and apparel.
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2 pair of shoes pumas for girls and Steve Madden sandals
It’s school time so I purchased my daughter 2 pairs of shoes, some pumas for girls and Steve Madden sandals. I purchased them with express shipping which was suppose to be 1 business day on July 20, 2023. Here it is July 26 and I still haven’t received shoes and my daughter is still waiting and it inconvenience us very much. I called them today and they proceed to tell me that my package was lost and I can re order which 1 pair of the shoes is no longer available which that was one she really wanted. So I decided just give me my refund and I will try to find the shoes somewhere else which going to take 5-7 business days so I also ask for my inconvenience what could be done the representative says I can only give you a $10 gift card. I payed express which was $20 and been without shoes for 7 days and still don’t have them and all you can do is $10 they could definitely do better than that. I’m not satisfied and definitely not happy.
Desired outcome: At least a bigger gift card for my inconvenience I paid express shipping which was $27 I should at least get a gift card for $30
Employee
Unable to resolve simple issues. Did not have an item in stock when it said it was online so I drove over to grab it. They didn’t have it and she said I should’ve called instead of giving a real resolution. I purchased $200+ items, not even a thanks at the register. Just rude. Should not be a manager: Zachariah M. At the kids footlocker in sawgrass mills Florida
Read full review of Kids Foot LockerStaff
Young lady was very desrespectful and took another customer (. That came in the store after me) in the middle of our transaction after I told her I was in a rush continuing on the phone in a personal conversation told her manager she would not help me when I complained about her unprofessional giving me dirty looks and making me feel very uncomfortable at the same time
Desired outcome: Gift card
Is Kids Foot Locker Legit?
Kids Foot Locker earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Kids Foot Locker. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Kids Foot Locker has claimed the domain name for kidsfootlocker.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Kidsfootlocker.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Kidsfootlocker.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Kids Foot Locker and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Kids Foot Locker has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 42 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Kids Foot Locker protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Kids Foot Locker. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Air jordan 6
I s ordered the shoes and it keeps canceling my order. This has happened 2 times and I don’t understand why… they even took the money off my debit card and I called but they said I have to talk to the fraud dept but I never had this issue and if it was fraud why was my money taken off my debit card both times I tried to order the shoes? My cards have my name and everything o always use so I don’t understand. Now I have to wait 3-5 business to get my money back on my card after they canceled my order.
Desired outcome: Either I get my shoes or my money refunded faster
Employee
Im a part-time employee down at Kids Footlocker in Penn Square Mall, we’ve recently got a new store manager, Shamia. My first time seeing her in the store before knowing who she was, she walked in and I greeted her, she just stopped and stared at me like I was stupid or something and continued to walk to the back room, my first shift with her was even...
Read full review of Kids Foot LockerKids footlocker
I ordered my sons each a Nike windbreaker, when I finally received my order in the mail, my sons coat had a security tag on it. Now this annoyed me, what do I do? I live a ways out from the nearest foot locker.. They should check the order before it goes out .. I tried contacting them will see what happens..This just happened today 3/34/23 ..I’m not sure where this store is located since I ordered online. I ordered three things two Nike wind breakers and a pair of shoes for my son.. I want to continue buying from Kids Footlocker, so hope they can resolve this
Desired outcome: Hope they give me a discount or another jacket I spent a lot of money on my kids at this store. I’m not sure what the options are..
Kids footlocker online app service
I order the Jordan 13 purple off the kids footlocker app and and at 130pm are time I look to see if I won it said waitlist so I called the app to see what's going on either I won or not the lady said there waiting for the others to confirm the shoes and if not then I will was the next person she told me to go back on the app and wait to confirmson I went back on at 245pm are time I been on there since then waiting for it to say confirm but it just say wait list then my phone ring I put it on on speaker and quickly go back to the app and soon as I went back it said u didn't confirm so we choose somebody else so I got upset I been on that app since I got off the phone with kid footlocker customer service at 215 pm so I I called the customer service back at 5pm are time to talk to a manager bout this situation but they had me on hold for a long time then there phone hung up I tried to call back to speak with a manager and they keep giving me the run around this app is a bad service this not the first time a incident happen like this they need to fix there stupid [censored] app and alert the people on the waiting list and give them time to confirm ya just need to fix this stupid app
Desired outcome: The manager for customer service never got on the phone
Returns
I returned sneakers that were purchased online to a store past the 45 days. The young man did my return but did not tell me that I was being charged $30 because I was over the 45 days. I paid $90, sneakers in box with return label they sell them in store for $90 and they only refunded me $60. He actually told me I only paid $60 but when I checked my bank I paid $90. Customer service told me I was lucky they gave me any money cause it was over 45 days and nothing they will do.
Desired outcome: My full refund
A order I just received
I placed a order for all white huaraches and my order came with dirty laces, yellow stains and black skid marks like these were display shoes.. The tongue of the shoes are discolored to a faint grey. They haven't been worn by myself the order was just delivered at 5 pm 3/27/21. I'm writing this at 6 pm 3/27/21. I am extremely upset!
Order number - 85239870324210117175921111
Desired outcome: A new pair and discount .
Customer service
Your employee Alexia Davis from store 1646653 was not only rude, she yelled and talk back at me; for simply asking her to do her job - check out a paying customer. The store has no supervisor or manager on site who can address this issue. The employee was rude, disrespectful and very very entitled as if she is doing me a favor. I wish I would have not purchased anything and just leave the merchandise. For sure will never shop there again. I
district manager tim murphy
I was in a milwaukee location and i'm standing on the store waiting for my friend and he approached me three times being very rude and seemed to be racist.
Read full review of Kids Foot Lockerservice
I went in to do some shopping for Christmas 12/22/19 8:30am. Asked one young lady to find a size that was not out on display. Young lady was very nice, proceeds to look for size. Meanwhile another young lady behind the register with (blue hair), yells out she should have looked before she asked for help (speaking about me). The young that was helping me let...
Read full review of Kids Foot Lockercustomer service
I walked into the kids footlocker hoping to find a pair of shoe. Yet as I walked in I didn't not get any greeting. It was Friday morning and the store was empty expect for me and the assistant manager talking to what appeared to be his friend or girlfriend. He did not offer to help me and continued chatting. I decided to walk out the store and return later...
Read full review of Kids Foot Lockeradidas trainers
Purchased some trainers in the sale for my Zumba class this morning! I just pulled them out the box and they are ruined! Big stain on front and I have nothing else to wear so have had to wear them! I'm disgusted the man checked these before he sold them! The stain is so noticeable! My other shoes have ripped and are unwearable and now I can't return these...
Read full review of Kids Foot Lockervery rude manager
Last Saturday me and my fiancée was trying to exchange a pair of sneakers for our three year old son the manager here was so rude and unprofessional For no reason I don't know if she was having a bad day or what but that is no excuse to treat paying customer that way I'm so upset that I will not be purchasing from there again I have never been treated that...
Read full review of Kids Foot Lockernike trainers
I bought trainer's for my 8yr old grandson the loop for the lace on one of the trainer's was broken I took them back to the store they said that there nothing they can do he wore them twice only reciept was on my intenet banking and I didn't have the box this is not first time I have put up this coplaint how long till I get response yours sincerely Mrs Irene stewart 86 Shawholm Crescent G43 1LH
Complaint not resolved
Absolutely disgusted with kids footlocker buchanan galleries Glasgow staff rude and bad manners
nike trainers
I purchased trainers for my grandson going to school (they were for gym ) I could not return them before today as my sister was dying and was at her bedside the loop on one of the shoes is broken only had proof of payment on my intenet banking store said I was too late to get credit note and I don't have the receipt I wish to get this matter resolved please I am a pensioner and can't afford to be throwing money away your's sincerely Mrs Irene stewart
air max
I ordered shoes August 4th online its now August 17 still havent received my shoes nor a refund. I received a voicemail on the 10th saying my shoes were lost and to call to reorder or get a refund. I called spoke to 5 different reps all of them told me different things i never got a resolution to problem. I was even hung up on by a representative. Customer seevice was terrible and i contacted the attorney general about my situation.
in store order
I placed an in-store order on Saturday, August 10th for my kids school shoes to have them by August 19th. I noticed that I never received any tracking information on Monday, August 12th. I looked at my receipt they emailed me and noticed that they had my order going to the wrong city and zipcode. I immediately called the store and talked with the manager who told me she call and get it taken care of and call back. I never heard back from her. I called the store several more times on Monday with no answer. I then decided to call customer service number that was on the receipt. They couldn't help me either. I called the store again and was able to get in touch with a different manager. She called the manager that was on duty earlier that I talked with. She told her she didn't have time. That manager checked and told me that she showed my shoes coming to me. I checked and showed one pair being shipped to Florida and the other to sumter, sc. I live in Timmonsville, sc. Now it appears that I'm out of two pair of shoes and the money. My kids have no shoes for school Monday, August 19th.
shoes
On March 21, 2019 at 8:25 PM i visited the kids Foot Locker at 328 SouthPark Center Mall in Strongsville, Ohio 44136 store#1648554 and i made a purchase of 3 pairs of shoes one being a fila which i received that same day and the other two were the van yatch club which had to be ordered in store and paid to have them shipped to the store because they didn't...
Read full review of Kids Foot LockerKids Foot Locker Reviews 0
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Overview of Kids Foot Locker complaint handling
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Kids Foot Locker Contacts
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Kids Foot Locker phone numbers+1 (800) 991-6684+1 (800) 991-6684Click up if you have successfully reached Kids Foot Locker by calling +1 (800) 991-6684 phone number 0 0 users reported that they have successfully reached Kids Foot Locker by calling +1 (800) 991-6684 phone number Click down if you have unsuccessfully reached Kids Foot Locker by calling +1 (800) 991-6684 phone number 0 0 users reported that they have UNsuccessfully reached Kids Foot Locker by calling +1 (800) 991-6684 phone numberUnited States+1 (715) 261-9710+1 (715) 261-9710Click up if you have successfully reached Kids Foot Locker by calling +1 (715) 261-9710 phone number 0 0 users reported that they have successfully reached Kids Foot Locker by calling +1 (715) 261-9710 phone number Click down if you have unsuccessfully reached Kids Foot Locker by calling +1 (715) 261-9710 phone number 0 0 users reported that they have UNsuccessfully reached Kids Foot Locker by calling +1 (715) 261-9710 phone numberInternational
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Kids Foot Locker emailscustomercare@kidsfootlocker.com100%Confidence score: 100%Support
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Kids Foot Locker addressc/o General Counsel, 112 West 34th Street, New York, New York, 10120, United States
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Kids Foot Locker social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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