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CB Airlines and Air Travel Kenya Airways Unacceptable treatment by Kenya Airways
Kenya Airways

Kenya Airways review: Unacceptable treatment by Kenya Airways

H
Author of the review
8:18 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my deep dissatisfaction and disappointment with the appalling service I experienced during my recent travel with Kenya Airways. This has not only resulted in significant financial losses for my business but has also tarnished its reputation, causing emotional distress.

My ordeal began at Nairobi airport, where the security personnel, in what I can only describe as extortion, demanded an unjustifiable fee of $50 to release my bags. This deplorable act led to a domino effect, causing me to miss my connecting flight from Nairobi. The security staff's deliberate delay forced me to pay an additional amount for a new flight ticket, further exacerbating the financial impact on my business.

This unconscionable behavior has not only affected my immediate travel plans but has also damaged the reputation of my business. I had crucial appointments with buyers, and the delay caused by Kenya Airways' security staff has resulted in me being perceived as unreliable and unprofessional, jeopardizing important relationships with clients.

The emotional distress caused by these events is immeasurable. As a business owner, I pride myself on punctuality and professionalism, qualities that were callously disregarded by Kenya Airways. The lack of accountability and integrity displayed by your airline's security personnel has left me deeply disturbed and frustrated.

I urge you to thoroughly investigate this matter, take appropriate action against the responsible parties, and provide compensation for the financial losses incurred. Additionally, I request a formal apology for the distress and inconvenience caused by Kenya Airways' unacceptable conduct.

I trust that you will treat this complaint with the urgency and seriousness it deserves, as the reputation of your airline and the well-being of your customers are at stake.

Sincerely,

Hemed

Claimed loss: Financial loss business reputation tarnished.

Desired outcome: Full Reimbursement for damaging the reputation of my busines plus refund for ticket purchase.

Confidential Information Hidden: This section contains confidential information visible to verified Kenya Airways representatives only. If you are affiliated with Kenya Airways, please claim your business to access these details.

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  3. Kenya Airways emails
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    Airport North Road, Embakasi, P.O. Box: 19002, Nairobi, 00501, Kenya
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Kenya Airways Category
Kenya Airways is ranked 83 among 218 companies in the Airlines and Air Travel category
#81 Ahmedabad Airport / Sardar Vallabhbhai Patel International Airport Ahmedabad Airport / Sardar Vallabhbhai Patel International Airport #82 Pakistan International Airlines [PIA] Pakistan International Airlines [PIA] #83 Kenya Airways Kenya Airways #84 Oman Air Oman Air #85 FlySafair / Safair Operations FlySafair / Safair Operations
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