- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Replied
Purchased vehicle in July, was supposed to come with a SD navigation card, and it was not included with vehicle
Purchased vehicle in July, was supposed to come with a SD navigation card, and it was not included with vehicle. We have called, sent texts, and emailed with no response. Have contacted their corporate office with no reply either. They claim since COVID they are unable to get parts but a call to their own parts dept said they could get the part in 2 days. This has been going on over 3 months now and their lack of response seems that they are not at all interested in helping me resolve issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have read the Clients complaint and can understand there frustration. We have also dealt with KIA Consumer Affairs as well regarding this situation. Unfortunately because of COVID-19 we were unable to order the SD Card from KIAs internal ordering system on K-Dealer. We also made KIA Consumer Affairs aware of this as well. We informed KIA Consumer Affairs' that we would check weekly for the availability to order the SD Card. Last week we were able to order the SD Card and we have a scheduled delivery date of this Wednesday 10.28.2020.
We apologize to the Client but again unfortunately it was out of our hands due to COVID-19.
We will be reaching out to the Client once the SD Card does arrive here to the dealership.
Again we apologize for this delay.
Dennis W
General Sales Manager
Is Kearny Mesa Ford legit?
Kearny Mesa Ford earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Kearny Mesa Ford. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Kearny Mesa Ford resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Kearnymesaford.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Kearnymesaford.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Kearny Mesa Ford.
However ComplaintsBoard has detected that:
- Kearny Mesa Ford protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Kearny Mesa Ford has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Kearny Mesa Ford
One of the things that sets Kearny Mesa Ford apart from other dealerships is their extensive inventory of new and used Ford vehicles. Whether you're in the market for a new Ford truck, SUV, or car, or looking for a certified pre-owned Ford vehicle, you're sure to find something that meets your needs and budget at this dealership. From the iconic Ford Mustang to the spacious Ford Explorer, there's a vehicle for everyone at Kearny Mesa Ford.
In addition to their impressive selection of vehicles, Kearny Mesa Ford also offers a wide range of financing options to help customers secure the best possible deal on their dream car. From low interest rates to flexible payment plans, their finance department can help you find a financing solution that fits your budget and lifestyle. They can also assist you in applying for Ford credit, so you can take advantage of exclusive offers and incentives from Ford.
When it comes to maintenance and repair, Kearny Mesa Ford's state-of-the-art service center is staffed by highly trained technicians who are skilled in working on all makes and models of Ford vehicles. Whether you need a routine oil change, a brake inspection, or major engine repair, they have the equipment and expertise needed to get your vehicle back on the road quickly and safely. Plus, with their convenient online booking system, scheduling your service appointment is a breeze.
Overall, Kearny Mesa Ford is a top-rated dealership that delivers on quality, excellence, and customer satisfaction. If you're looking to purchase a new or used Ford vehicle, or need reliable service and repairs for an existing Ford vehicle, this dealership should be at the top of your list. With their commitment to customer service and extensive range of products and services, you can be sure that you'll receive the best possible experience at Kearny Mesa Ford.
Overview of Kearny Mesa Ford complaint handling
-
Kearny Mesa Ford contacts
-
Kearny Mesa Ford phone numbers+1 (858) 560-5544+1 (858) 560-5544Click up if you have successfully reached Kearny Mesa Ford by calling +1 (858) 560-5544 phone number 0 0 users reported that they have successfully reached Kearny Mesa Ford by calling +1 (858) 560-5544 phone number Click down if you have UNsuccessfully reached Kearny Mesa Ford by calling +1 (858) 560-5544 phone number 0 0 users reported that they have UNsuccessfully reached Kearny Mesa Ford by calling +1 (858) 560-5544 phone number
-
Kearny Mesa Ford address7303 Clairemont Mesa Blvd, San Diego, California, 92111-1101, United States
-
Kearny Mesa Ford social media
Most discussed Kearny Mesa Ford complaints
Purchased vehicle in July, was supposed to come with a SD navigation card, and it was not included with vehicle
Renault Northcliff
5 reviews
Deals On Wheels
1 review
Vanwise Group
9 reviews
Japan Partner
5 reviews
JohnBrown4x4
4 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!