J&T Express
reviews and complaints

I already tried to complain through calling and the agent is kind and sounds supportive

My complain is about the item that supposed to be delivered but u never received call or message from your company or even the rider himself. I saw in the application only "out for delivery" and so I waited. To my disappointment it did not arrive but I thought probably too much to deliver on that day. To my shock when I brows in the application I saw a note"delivery unsuccessful, buyer refuse to accept the order. Oh wow, so I called shopee, I called your agent but nothing happened

Next day or two same rider is scheduled to deliver my other item. Same thing happened.

And now this rider is assigned again to deliver one of my order. What am I expecting now

Tempo hari suami saya memakai jnt, klaimnya alamatnya tidak ditemukan, dan itu beberapa x terjadi padahal kurir lain dapat menemukan alamat yang sama dari jasa pengiriman yang berbeda bukan jnt. Hari ini saya dichat jnt dan diminta ambil paket ke kantornya. Jarak kantornya jauh dari lokasi saya!

Saya menggunakan jasa pengiriman karena saya bekerja dan tidak sempet untuk ambil2 barang pesanan. Mohon lebih profesional menggunakan alasan untuk tidak mengantarkan pesanan sampai ke rumah. Kenapa tidak ada kurir padahal ini service pengiriman barang! Silakan dibaca chat dari pihak jnt yang saya attach.

Hi, J&T Express dispatcher here. Your parcel 【[protected]】 has arrived at your location.

Hi there, I would like to raise a complaint regarding one of your delivery guy which has serious issues in communication and being rude to me for a few times during parcel delivery.

On 16/11/2023 this guy was rudely speaking to me saying that I did not put my house number for the delivery.

I screenshot my evidence that I have put the house number in my address.

To cover his rude behavior, he again rudely and abruptly said that “put the number of the road not only the house number”

Hereby I’m complaining on his behavior and actions and hope you can look into this matter urgently.

As a customer, I am unhappy with your service and not willing to get it again anytime soon.

Bye

Please make sure the proof of delivery photo clear to show the surround of the locatiob where the item had been placed. Please refer the aatached photo as evidence.

In the shopee system,the item.was delivered but I didn't received it.

The tracking no : [protected]

Shopee system updated it was delivered on 10/11/2023 @ 13:02. However until 10/11/2023 @13.44,I didn't received the item..

So I sent my parcel on 30/10/2023! @ j&t j&t express selangor - selayang baru (sgr007) mistakenly switch my resit with somebody, I asked few times no update.. Gone missing, didnt give me clear update bout status.. Keep saying update from hq. I understand this is human error, cause this never happen to me.. Normally all their work is great, luckily I checked on my jnt apps and track my parcel, seems like they never get scan.. I truly understand mistake can happen but what I dont understand is stadd seems to dont know how to handle this matter.. U work there, how come u didnt know.. Or at least have manner on how to treat ur cust on this matter.. Give assurance! So please j&t do something about this.

Avoid J&T ! Very unethical and irresponsible practice. I paid for my documents to be sent in a sealed envelope. But when they negligently tore my envelope, they just returned it to me without any explanation. Upon checking they claimed that I sent a torn envelope and refused to refund my paid amount. I felt like being SCAMMED because a business can so easily collect our money but don't need to perform the task they are being paid for, and unethically keep our money. The way they handle customer issues is dysfunctional as well.

tracker # [protected]

order place - tiktok

Kindly clarify how come your riders - the one who is deciding to rescheduled the delivery of my parcel? this is not the first time i ordered from tiktok. but this is kinda disappointing on my part -i can consider it once of twice, but for the third time? kindly cancel it as i dont have time dealing wit the same issue! thankyou

Yesterday 9.02am my oarcel was out for delivery. Im waiting till late night but there's no carier come to deliver my parcel. Then this morning I checked it written delivered. When I check receipient information (picture), there was not my house. Its look like some kind office. There was a man wearing soldier uniform. I call jnt sibu 304, call hotline, whatsapp but no pick up phone call and no reply chat. Very disappointed!

Tracking Number: [protected]

Date: October 20, 2023

Complain:

Wrong items received and damaged due to poor packaging/handling.

I contacted customer service 3 times (October 20, 23, 25) unfortunately no update since then. As per text message, can directly message them but no reply. (+63 [protected], [protected]). All promises from the agents.

Please do the necessary action urgently. Otherwise, I have no option but to report to DTI.

Parcel never been received yet the staff told me that they already deliver the parcel but to the wrong house. But i'd checked in the system that it have been delivered at CDC PAPAR 307 WEST COAST DIVISION. I wanted a refund and i will lodge a police report. Thank you.

tracking id :[protected]

Receiver name : debbie dynella

Address: w.p.k kg bungug 89600 papar sabah

Contact no: [protected]/[protected]

J&T Telupid, Sabah. The staff was very rude when I complaint why they send me whatsapp to pick my parcel at 6.45pm (14.10.2023) when the store is already closed at 5pm. Because its stated there, the parcel will be return on 16th. So I got less than 3 days when I suppose got 3 days to collect my parcel. The staff replied me very rudely. Evidence as attached. Tq

I have received a message f from J&T every day for a week that my parcel will be delivered. Drivers have cancelled without contacting me and others have put down that they could not contact me even though I have SPOKEN to them in the phone and sent my locations. The once I called today told me it was my job to ring him to tell him to deliver my parcel which it is not my job to do. I had a message saying he was the one who was going to be delivering the parcel. The driver was VERY rude and hung up on me. The parcel has been out for delivery since Saturday in the city and it is yet to arrive.

The driver is rude . this is not first time , it has been happened to my sister as well. I was not at home she said parcel has been delivered so i asked proof where she kept , atleast she can say that i pass to someone at home, instead she said call tyour house and check with high tone. She is really very rude.

If there is any proof updated in shoppee i wouldnt complaint she didnt as soon as she delivered yet when i ask for it, she voice note and say what you asking for delivery proof ? what proof ? Please take action on this rude driver. Everyone is working for their future and to live but these kind of people should have receive atleat a warning letter. thank you very much

Driver name : Amala

contact number she texted me : [protected]

One of the truck driver at the Samariang Aman J&T, Kuching claimed to have reached my house yesterday but our house CCTV didn't catch any J&T courier truck outside the house. He then claimed that he called me but auto reject when I didn't even receive any calls or did I turn on the auto reject option unless he is a scammer.

Lastly the customer service here is terrible. Like if they do not want a job I am sure there are honest people who would want a job.

Please do take action as I have always used J&T and being a leading courier service provider. I'm sure you'd want to uphold it to a certain standard.

In the midst of my crisis, your workers were having a jolly lunch.

Last February 2023 I received a faulty item from an online shop, it was a drone and want to return the item And contacted j&t customer service, but no action from their side. because it was cash on delivery I tried to return it because it was clearly a scam. but the j&t customer service told me not to and wait what their investigation will come up to and I bet there is none. receiving a faulty item and the seller just blocked me instantly after the driver delivered it is clearly a scam. I have contacted them multiple times but until now I haven't received my refund or any communication from j&t.

The parcel stuck at J&T Shah Alam Gateway since 14/9 and no any update on parcel delivery.

There a lot of stoled issue at this inbound too, this time my item price a lot sir so that i file a complaint here. i will go to police station to make a protection report for my parcel, i also screenshot this chat to make a prove as i reported to your HQ, so i dont hesistate to make further action due to your service!