J&P Cycles
reviews and complaints

If you're seeking a reliable source for all your motorcycle needs, look no further than J & P Cycles LLC. With a stellar rating of 4.5 stars from over 2,300 reviews, it's evident that customers are consistently satisfied with their experiences. One reviewer praised the quality of the products, mentioning the significant difference they noticed after installing new parts. Another customer highlighted the excellent customer service and fast delivery, emphasizing the seamless shopping experience. Whether you're a seasoned rider or a new enthusiast, J & P Cycles offers a vast selection of motorcycle parts and accessories to cater to your needs. With a history dating back to 1979, this trusted establishment continues to provide top-notch aftermarket expertise and a wide range of gear options. So, if you're looking to enhance your riding experience, J & P Cycles is the go-to destination for all things motorcycle-related.

Great company have gotten many things from them good friendly and knowledgeable people when you call to order have question about a part. Just wish they would quit using ups as their shippers. Anytime I order and ups is the ones delivering my goods to me I may get it or I might not. Please JP Cycles use Fed Ex 9r usps as your shippers I would hate for your good name to go down the crapper because Ups is a crap shipping company

I had ordered a wheel and tire combo, and the wheel had a blemish on it. I contacted J&P Cycles and let them know. They told me to send the wheel back and to send them the tracking number as soon as it was sent, and they would send me a new set. I sent my wheel back yesterday 7/23/19 and sent them a email letting them know about 11 pm. I received my new wheel and tire today 7/24/19. The customer service I experienced was FANTASTIC! Thank you J&P Cycles.

I wrote a bad review a couple weeks ago over a no return contact, as it turns out they got ahold of me made it really simple and easy to return for exchange my parts, My brother explained to me that J&P cycles supplies and ships all over the world so they are really busy and ya gotta give them time cause they are always slammed because of the millions of bike riders world wide using them.ive tried removing my bad review but can't seem to figure out how so I have flagged it for removal

I have shopped with them for years and it seem that they are having a little trouble at this time from what it was told they have moved there warehouses and are behind on getting out some orders and it may take a few extra days to get my stuff to me but for all the money i have saved using them i can over look a few extra days of waiting yea its a little pain that i have to wait but i will still always buy from them when you call in they have all kinds of people that are willing to help me and willing to answer any question when you ask them

Thank You J&P for a quick return of funds to my account... and my parts did arrive within 5 business days as promised and with no other errors. So I must give credit where it's due. I do know that ownership changes are very difficult for new owners as well as management teams and employees. Yours being an exceptionally harder business to transition I'm sure. The best of luck to you all with that endeavor. Lastly, my apologies if I seemed rude with my first review. This apology will not be followed by an excuse. But I will give you 5 stars. Again thank you... Mike

Fantastic customer service and shipping speed. First time ordering and they lived up to the good reviews. Can't speak for anyone else's experience good or bad, but mine was very very good. I gave the wrong address for my cc and was contacted quickly, but I thought it would delay the delivery & I was disappointed, but to my delight the package arrived far quicker than I had originally expected.

I'm very happy with the packaging and accuracy of the order.

Online customer service chat was convenient, knowledgeable and easy as well, with a follow-up email of the conversation.

First class operation!

I have ordered motorcycle parts and accessories from jpcycles.com for several years. The website is exceptionally user friendly. A search can be limited by make, model and year of a motorcycle to help avoid order a wrong part. In addition, there is an online technician available by chat to further confirm a part to particular motorcycle. There are shipping discounts available for large orders. My orders are always correct and the merchandise is always of quality. I have never had to make return due to order error or defect of an item. Pricing is very competitive. On average, I save 20-40% when compared to buying from local retailers. Shipments are well packaged and arrive within 5-7 days of making the order.

I ordered parts Jan 22nd expecting it to ship 23rd, but was informed the parts have to be sent to the warehouse prior to being shipped by plane. I became impatient and kept checking if the parts changed from processing status to shipped status but nothing changed. I kept in contact with their customer service through chat through updates (how I found out the parts had to go to the warehouse first), and I was getting different time frames on when the item would arrive. I started to feel unsettled, until I noticed it did change to shipped on Jan 28th and my item arrived with all items as advertised on the 31st of Jan. I would say J&P Cycles is perfect for the motorcycle enthusiast, but please know that patience will be needed if living outside the main part of the United States (i. E. Alaska, Hawaii, or any other plane requiring shipments). Also side note, J&P cycles will let you know that they had to cancel part of your order if certain things like chemicals could not be shipped, but they will still honor the rest of the order.

I gotta say, I'm not too impressed with J&P Cycles. I've had three experiences with them now, and while the first one was great, the other two were pretty disappointing. I mean, I guess I'd give them a two-star rating overall, but that's being generous.

The second time I ordered from them, the box arrived all ripped open and the item inside was kinda banged up. It was still usable, but it was definitely not in great shape. And then the third time, I really went all out and spent $600 on some stuff I needed. The website said everything was in stock and would ship out the next day, but that was a total lie. I waited and waited, and it still said my order was "in process" even after four days. I talked to a couple of reps on their instant chat thing, and they both told me that they had some kind of shipping system problem because they opened up a new facility or something. But like, come on, that's not my problem. I just want my stuff!

It's really frustrating because the website still says everything will ship overnight, even though it's clearly not true. I feel like that's false advertising or something. And it's not like I'm the only one who's had this problem, either. I've seen other reviews where people say they had to wait forever for their orders to arrive.

I don't know, maybe I'll give them another chance someday, but for now, I'm not too impressed.

I recently purchased some drag bars for my partner's Street Bob from J&P Cycles. The total cost of my order was supposed to be 76.50, which was clearly stated at the checkout. However, when I checked my online banking, I noticed that J&P Cycles had charged me 101.70 instead. I was shocked and confused, so I decided to contact their customer service via online chat.

To my disappointment, I was informed that the discrepancy was due to the fact that the payment was made in AUD, while the amount was originally in USD. Although I explained that the checkout and order confirmation clearly stated the amount of 76.50, the customer service representative insisted that I had to cancel my order and wait for the refund, which could take up to 3 days to process.

To make matters worse, I received an email a few hours later saying that my order had already been shipped, despite my request to cancel it. I tried to reach out to them via email, but I received no response.

What's more, I was told that even if I did get a refund, I might only receive the original amount of 76.50, which means I would be out of pocket by around 30.00. As a parent of four young boys, every penny counts, and I cannot afford to lose that much money for no reason. If I had known that I would be charged more than the stated amount, I would have gone to a bike shop or another company that sold the same drag bars for 75.00.

In my opinion, J&P Cycles is nothing but a rip-off company that takes advantage of its customers. I strongly advise everyone not to buy from them, as you will likely get ripped off just like I did, and many others.

I recently made a purchase from J&P Cycles, specifically a DYNOJET POWER VISION TUNER, on May 1st, 2017. The website stated that it would take 5-10 business days for the item to be shipped. At first, I thought that this was understandable since they may not have the item in stock and would need to order it upon receiving an order. However, after waiting for 12 days, I decided to call for an update. The customer service representative informed me that the item would arrive at their warehouse on Monday, May 15th. I called again on Tuesday, giving them a day to receive the product, but was told that I would not receive the product until May 26th. This meant that I would have to wait for 25 days from the date of my order, which is a significant amount of time, especially since I live in Northern Michigan where the riding season is short.

When I asked the CSR about the delay, he told me that their receiving department was very busy and would not be able to receive the items until May 26th. I found this to be a dumb excuse and a stupid answer. The CSR was even talking to himself as he was looking up the information and said something about the stock being received and shipped. I decided to cancel the order on May 16th, but was told that it would take two business days to cancel the order. I found this to be ridiculous since it only takes one click of a button to cancel an order.

I have heard rumors that J&P Cycles is having cash flow problems, which may be the reason why things are slow and money is not getting back to customers' accounts very quickly. As someone who lives at least an hour and a half away from a dealer or parts company, companies like J&P Cycles are important to me. However, I ordered the same part on Amazon and received it in two days with free shipping. I hope that J&P Cycles improves their service in the future. I have another open order with them, but I am not sure if I will continue to do business with them after this experience.

I was on the hunt for new tires for my motorcycle and decided to go online to find some. I searched for motorcycle tire dealers in Quebec, Canada and stumbled upon the jpcycles website. I started browsing through their site to find the perfect tires for my bike. As I was looking, a chat bar popped up and I thought it would be a good idea to make my purchase through chat. Boy, was I wrong!

After completing my purchase, I thought I had agreed to a final price of $231.40 Canadian dollars. However, three days later, I received an email from UPS demanding an additional $34.00 to get my tires. I was shocked and tried to reason with JP Cycles about the order now costing me $323.00 Canadian dollars instead of the $234.00 Canadian dollars that I had agreed to. I even tried to talk to management about this practice of not showing clients that the prices are in USD and not Canadian dollars. But they didn't seem to care and just kept insisting that the price was in USD on their website. What a bunch of liars! I can't believe I trusted these guys and their agents. They are worse than buying cheap products from China and having to fight with your credit card company to get a refund!

I will never buy from them again and I urge you to spread the word. They will rob you if you are not in the USA and returning their products is like going through hell. The supervisor was absolutely useless and it will cost me an additional $100.00 to return their misleading priced motorcycle tires. What a nightmare!

JP Cycles, if you're reading this, please lose my contact info and put USD after your pricing on your products. Don't deceive your customers like this. It's not right and it's not fair. I hope other online consumers will learn from my mistake and avoid doing business with this company.

So, I had a bit of an experience with J&P Cycles and I gotta say, it wasn't the best. I ordered two Dunlop Elite tires, one for the front and one for the rear, on a Sunday. No problem, right? They were in stock and the website said they would be shipped in 1-2 days. So, I went ahead and ordered them.

Come Tuesday night, I hadn't received any email or text updates on my order, so I decided to give J&P Cycles a call. Unfortunately, I got hung up on twice while waiting on hold for 6-10 minutes each time. Finally, on my third attempt, someone answered. I asked if the 1-2 days shipped was just BS and he assured me that it wasn't. I then asked him what day Tuesday was and he told me that 1-2 days meant shipped, not received. Fair enough, I guess. He asked for my order number and put me on hold for a few minutes. When he came back, he told me that the warehouse was really busy and backed up and that if I didn't hear anything by the next night, I should call back.

Well, Wednesday night rolls around and I get an email saying that my order has shipped and will arrive on Thursday. Great, right? Wrong. When the FedEx guy showed up on Thursday, he dropped off one Dunlop front tire and one Shinxing rear tire that were saran wrapped together. What the heck? I called J&P Cycles again and was told that I had to buy another tire in order to receive one by Friday. I was also told that I had to pre-pay and drop off the wrong tire at UPS and send it to them. What a hassle!

Friday morning comes around and they finally receive the tire I sent back to them. I tracked it, so I know it got there. However, by 6pm, I still hadn't received my tire. I called J&P Cycles again and this time, a girl answered. She told me that the warehouse was really busy and really behind, so if it was shipped out that night (because they use UPS), it wouldn't arrive until Monday. Thank goodness they didn't use FedEx, who takes 7 days to deliver!

Finally, on Monday, my tire arrived. But now, J&P Cycles has $750 of my dollars and when I called them to ask about a refund, the guy in the warehouse said he would have to get back to me in a week or so with an email and a determination on how much to refund me. What the heck? Sounds like they need to work on their warehouse and make some decisions. I won't be ordering from them again.

I gotta say, I've been ordering from J&P Cycles for a while now, like 7 times in the last month or so, and I'm not too happy with how they've been treating me. I work in customer service myself, and let me tell you, they ain't treating me like a valued customer. They keep sending me the wrong parts, or parts that they say are the same as what I asked for but they ain't. And don't even get me started on the overnight shipping. I paid extra for that and it still ain't showing up on time. They keep blaming it on shipping issues or someone else's fault, but come on now, take responsibility for your own mistakes, ya know? And then they try to make it up to me by crediting me back for the shipping, but they still lying to me about where my stuff is. They say it's lost in transit or something, but really it never even left the store. And then I gotta wait for them to investigate and it takes forever before they finally ship it out. What's the point of promising overnight shipping if you can't even deliver on it? It's just frustrating, man.

I know they've been getting some bad reviews online lately, and honestly, they deserve it. They need to step up their game and start being more professional. They should have a lost prevention department or something, so they can take care of their own problems instead of making it my problem as a customer. I bet if they did that, they could save themselves a lot of money in the long run. But instead, they keep making excuses and lying to me, and it's just not cool. I don't normally write reviews, but I had to speak up about this. They need to treat their customers better if they want to keep them coming back.

I made a purchase from J&P Cycles on March 27, 2017 for brake pads and a fairing for my bike. Unfortunately, I only received the brake pads on March 31 or April 1. When I called on April 3 to inquire about the fairing, I was informed that it was not in stock and that they could not provide a date of arrival. Frustrated, I asked the person on the phone to cancel the fairing and refund my money.

The next day, I called again to follow up on the refund, but they were unable to process it. I decided to take matters into my own hands and cancelled the purchase through my bank. After that, I didn't hear from them again and assumed everything was resolved.

Fast forward to July 24, 2019, when I purchased a front tire from them. It was shipped on July 25 and arrived on time, so I thought everything was going smoothly. However, on September 10, 2019, I ordered a rear tire and was waiting for it to arrive. Three days later, on September 13, I received an email stating that there was a problem with my order.

When I called to inquire about the issue, I was told that I owed them for the fairing that I never received and that they would not proceed with my order until I paid for it. I was shocked and frustrated, as I had already cancelled that purchase years ago. When I asked to speak to a manager, a man in his thirties came on the phone and accused me of lying about never receiving the fairing. He even claimed that I had put a stop payment on my credit card and that I had never called to cancel the purchase.

I was appalled by his attitude and lack of customer service skills. It seemed like they had too many problems and didn't want to take the time to investigate the issue. I was disappointed that they didn't have any customer relations skills and that they were willing to hold my money hostage until I paid for something I never received.

As a result of this experience, I will not be doing any business with J&P Cycles in the future and will not recommend them to anyone. It's important for businesses to treat their customers with respect and to resolve issues in a timely and professional manner. Unfortunately, J&P Cycles failed to do so in my case.

I gotta say, J&P Cycles is a total disaster. I mean, I wouldn't even give them one star if I could. They're just that bad. I ordered a pair of gloves from their website on September 30th, and it's now October 21st and I still haven't received them. And get this - their website said the gloves were "in stock" when I ordered them! But apparently that was a total lie, because they didn't even have them in their warehouse. But did they tell me that? No way. Instead, they took my money right away and then sent me a bunch of spam emails trying to sell me more stuff. Meanwhile, I had no idea what was going on with my order. I called them four times and each time they told me the gloves were "on the way" and would be here by October 15th. But guess what? They never showed up. Finally, after my fifth call, someone bothered to check with the warehouse and found out that the gloves were no longer available from the distributor. So basically, they lied to me and wasted three weeks of my time. And then they had the nerve to ask if I wanted store credit or a refund. Uh, how about you just give me my money back? But of course, that took another five days and two more phone calls. And when I asked if they could give me a discount on a future purchase or add a credit to my account for all the trouble they caused me, they just laughed in my face. So yeah, I would definitely recommend shopping somewhere else. Don't waste your time or money on J&P Cycles.

I gotta say, J&P Cycles ain't the best place to buy from. I ordered a battery for $200 on July 28th and it was a mess from the start. The website didn't even send me an order confirmation and it didn't show up on my account. I had to talk to someone on live chat just to get it posted and shipped out. But then, the tracking said it was out for delivery and then it never came. It said it was rejected and being sent back to the sender. I talked to a lady named Laura and her boss Joe and they said it would be shipped out again in 4 days. I wanted a refund but they said it would take 14 days. I ain't got time for that! I finally got Joe to promise to refund me in 2 days and he did. But that ain't the end of it. We decided to give them another chance and ordered another battery and battery keeper on Aug. 6th. It said it would ship within 1 business day but I got no confirmation or receipt. I talked to someone on live chat and they said it was in stock and would ship on Monday. But when I checked today, it wasn't showing up on the website at all. I talked to a lady named Jazz and she said it must have been in limbo and would show up as if I ordered it today. But I ordered it 3 days ago! I left messages for Joe to call me but he never did. I don't think I'll be buying from them again. They used to be good but now they're just a mess. Beware and buy from somewhere else.

Update: So I still didn't hear back from Joe but someone did expedite the shipping and the second order did deliver today. It took a lot of hassle but they finally made it right. I still don't think I'll buy from them again but at least they fixed it this time.

This company is a complete disaster! I wouldn't recommend doing business with them at all. I ordered a set of Paughco drag pipes (item #442-239) from their website on 3/24/16, which stated that mufflers were included. I received the first box of two in just a few days, but I assumed that the baffles would arrive shortly in the second box. However, after a week of waiting and no baffles, I called their customer service phone number numerous times, but I was always put on hold for over 15 minutes and had to hang up. When I finally spoke to a representative, I was told that the baffles had shipped and would arrive in a week, and I would receive a Gold membership for the inconvenience. But after waiting for another week, there were still no baffles. I sent numerous emails requesting the UPS tracking number for box 2 of 2, but I never received a response of any kind.

After another week of this nonsense, I decided to try the online chat. The customer service representative, Kyle, was completely unhelpful and didn't seem to know what he was talking about. He told me that there were no baffles on my order, even though the website clearly stated that they were included. He also said that drag pipes don't use mufflers or baffles, which is completely untrue. I was extremely frustrated with his lack of knowledge and unwillingness to help me.

In the end, I found a Paughco Universal Exhaust Baffle for 1-3/4" Pipe (10-1/2" Long) on their website, which should have come with the original order. I also realized that Kyle didn't make an effort to look for the second tracking number under that order number and had no clue how UPS shipping actually works.

Overall, I would say that J&P Cycles is a terrible company that lies, falsely advertises, and doesn't care about providing good customer service. I wish I had read some reviews before ordering from them, as I am not the only one to have had issues with this company. I would strongly advise against doing business with them.

ZERO stars! Don't ever do business with this company. I ordered a set of Paughco drag pipes (item #442-239) from the J&P website on 3/24/16 wherein it states that mufflers are included. The pipes arrived in box 1 of 2 in a few days, so I assumed baffles would arrive shortly in box 2 of 2. After 1 week and no baffles I called customer service phone number numerous times, always over 15 minute hold time and had to hang up. When I finally spoke to a rep I was assured that the baffles had shipped and would arrive in a week and I would receive a Gold membership for the inconvenience. Waited a week, no baffles. After numerous emails requesting UPS tracking number for box 2 of 2 I never received a response of any type (it stated that I could expect a response within the next 24 hours). After another week of this nonsense, I decided to try the online chat. Following is the transcript emailed to me of that online chat with Kyle, customer (dis)service representative:

"Kyle: Thank you for using J&P Cycles Customer Service Chat. One moment while I review your request.

Kyle: How can I help you?

Kyle: Nevermind, I just read yoru question to burt, one second.

Kyle: I do apologize, but there isn't any baffles on tis order number you provided burt, it there a second order for them?

Bruce: Negative. The original order included the baffles, at least according to your website; it states "Mufflers: Yes". I received 1 of 2 boxes from UPS (tracking # 1Z9A1Y***693), but have not yet received box 2 of 2 nor have I been able to get a tracking # from you guys so that I can find out where box 2 of 2 is.

Kyle: I do apologize, but these are drag pipes. They do not use mufflers, or include baffles. We have an error on the web page.

Bruce: So what you're telling me is even though it states on the web page that baffles are included, and even though I received box 1 of 2, that you cannot or will not provide me with the UPS tracking # for box 2 of 2?

Kyle: No sir, there is no second package. There is an error on the web, the error says these include mufflers. These are drag pipes, and drag pipes do not use mufflers, that is what makes them drag pipes.

Bruce: So explain to me why the UPS label on the box I received says 1 of 2.

Kyle: Im sorry bit I do not know why UPS label the package that way.

Bruce: What? I call bull$#*!. I know for a fact that when I ship out a package from our facility that I'm the one who enters how many packages, dimensions, and weight (not UPS); that means the fault is still with your company / shipping personnel. Additionally, even though these are technically drag pipes, baffles can still be used in them, and since I ordered in good faith from the description given on your website, you should honor the order as placed from the description as given on your website.

Kyle: http :// www.paughco. Com/2008-catalog/indivpages/Paughco%20Contact%20Us. Html here is the contact info for paughco, you are more than welcome to contact them to verify. I understand that we made a mistake on the web, but it says no were that these come with baffles. It says they come with mufflers. Those are 2 completely different parts.

Bruce: I see.

Bruce: So basically you are falsely advertising a product.

Kyle: It was a mistake that was made and I will submit a request to have it corrected. Im sorry you are not happy with that. I see we already gave you a free gold club membership to fix it. As I said you are more then welcome to call paughco to verify.

Kyle: Do you have anything else I can help you with?

Bruce: Nope."

Ok, so if youre still reading this, would you agree that baffles should have been substituted for mufflers? Would you also agree that J&P Cycles should have fulfilled the order as such and sent the baffles? And that J&P should make good, despite it being a mistake on the website? Kyle got hung up on the semantics of mufflers vs baffles when both are for noise suppression. And thinking a Gold membership fixed my issue? Please. I found item #442-828 on J&P website after our chat. Paughco Universal Exhaust Baffle for 1-3/4" Pipe (10-1/2" Long). These should have come with the original order.
Additionally, I utilize UPS a lot at my work and if there is more than one package on an order there will be a separate tracking number for each package under a single order number. Kyle didn't make an effort to look for the 2nd tracking number under that order number and has no clue how UPS shipping actually works. I wish I wouldve read some reviews before ordering, as I am not the only one to have had issues with this company. Dont do business with them. They lie, they falsely advertise, and once they have your money they couldnt care less about providing good customer service.

I bought a JP cycles kickstand to finish up my rebuy project for my fathers bike. Installation was simple and everything went smooth.

However, after lifting the kickstand and putting it back down a total of 3 times…..the spring fell off. After inspecting why that would happen, I noticed that the spring “hook” was bent straight out. I still went ahead and reinstalled the spring but obviously it slides right out of the hole.

Not happy with the quality at all. 😢

I got my order from J&P Cycles in a pretty good time, but only part of it. The other item is still "In Process" and I don't know when it will arrive. I tried to return the item I did get, but they said I couldn't. I followed their instructions, but it seems like my return got lost somewhere. I've sent a bunch of emails to their Customer Service, but they haven't responded yet. They said they would respond within 24-48 hours, but that's a joke. I tried to talk to someone on their online chat, but they weren't helpful at all. They didn't even try to help me. Their name was "Willy" and they just said "i need to go" and left the chat. I don't think they care about their customers at all. They should try to help us more. Maybe they'll respond to this review and say they care, but I don't think they really do. They need to fix their system and maybe fire someone who isn't doing their job right. Don't buy from them, go somewhere else.

I gotta say, I ain't too happy with my experience at J&P Cycles. I sent back a rusty part for a replacement over a month ago, but because I lost my UPS tracking number from J&P, they couldn't help me find my return. They said it was probably UPS's fault, but when I finally found my tracking number, turns out my return had been accepted and signed for at J&P over three and a half weeks earlier.

I talked to a supervisor on a Saturday to let him know how ticked off I was, and he promised me a new part would be shipped out first thing Monday morning and that I'd get it by Wednesday. But then I got an email on Tuesday saying my part had just shipped that day, not on Monday like he promised. And now it's Wednesday and still no part.

I've had to call J&P like five or six times now, waiting on hold for 20 minutes each time, and all I get is blah blah blah from the supervisor. They never once asked me what they could do to make it up to me. My bike's been sitting idle for over a month while our short riding season slips away. Thanks a lot, J&P Cycles.

Honestly, I'd say spend your hard-earned cash somewhere else. I just hope when I finally get my part, it's okay and doesn't need to be sent back again.

I put in an order on January 12th, 2017 for a bunch of parts from J&P Cycles. When I placed the order, everything was in stock. I waited a week and contacted customer service to see what was going on. They told me that international orders ship out when everything is available. I was pretty upset and told them that unless their company moved out of the USA, it is not international. The next day, part of my order shipped out, but I am still waiting for the rest of the parts.

I contacted customer service again on February 1st and was told that the part I was waiting for was still not available and wouldn't be until February 11th. I was pretty frustrated at this point and told them to cancel the order and that I wanted to speak to a supervisor. I gave them my phone number and was told that I would receive a call soon. However, I still haven't received a call. Instead, I checked my email and saw that my order had shipped out. I contacted customer service again and was told that they would send me a shipping return label. I made it clear that I wanted my money back and that the part better not touch my property since the order was cancelled.

I am now waiting to see how long it takes to get my money back and if the package shows up. I am so disappointed in J&P Cycles that I want a refund for my gold membership. I would rather pay double the price than buy another thing from J&P Cycles. Their customer service is terrible and they don't seem to care about their customers.

I recently made a purchase from J&P Cycles for a part I needed for my motorcycle. I paid with my bank card and was informed that it would take 4 to 6 days for the item to arrive. I was also told that I would receive an email confirmation and receipt. However, after 2 days, I had not received any confirmation. This made me quite angry, but I managed to keep my composure.

I decided to call J&P Cycles to inquire about the delay. The person I spoke to informed me that it takes up to 4 days for credit card verification before the item can be shipped. I was not satisfied with this explanation and asked for more information. Unfortunately, the person I spoke to could not provide any further details. He then asked for the last 4 digits of my card and the expiration date for verification. I provided the information and was told that the item would be shipped that day. I also asked if I would receive a confirmation, and was told that I would receive it within an hour.

The next day, I still had not received any confirmation. I decided to call J&P Cycles again and asked to speak to a manager. I was frustrated and wanted to know why it was taking so long to receive a part that was in stock. The manager took my information and placed me on hold. When he returned, he informed me that the item had been shipped a few hours ago. I asked why I had not received a receipt or confirmation, and he blamed it on the system. I was disappointed that he did not show any remorse for the inconvenience caused. He simply told me that I would receive the item in a few days and gave me a tracking number.

When I checked the tracking number, I found that the label had been created but the item had not yet been shipped. This was frustrating, and I decided that this would be my first and last time using J&P Cycles.

Overall, I was disappointed with the service I received from J&P Cycles. The delay in shipping and lack of communication left me feeling frustrated and dissatisfied. I hope that they can improve their service in the future to avoid similar situations for other customers.

I recently purchased a set of Parelli tires for my Yamaha R6 from J&P Cycles. I was pleasantly surprised when the tires arrived at my doorstep in just three days. However, my excitement quickly turned to disappointment when I took the front tire to the dealership to have it installed. The tire cracked along the bead while on the tire machine. I immediately contacted J&P Cycles and they were quick to send me a shipping label and promised to send me replacements as soon as I dropped off both tires at UPS.

The next day, I checked online to see if there was any update on my order, but there was no change. When I called J&P Cycles, the woman I spoke with informed me that the person I spoke to the previous day no longer worked there. After going back and forth with her, I decided to request a refund. I made the request on a Tuesday, but when I called back on Thursday, they claimed they had not received the tires yet, even though my tracking number showed they had arrived on Wednesday.

Finally, on Friday, someone acknowledged that they had received the tires and promised to refund my money. However, when I received the refund on Saturday, it was only for one tire. I called J&P Cycles again and was told that because there was damage to the tire, they had to send it back to the factory, which could take "a few months" to hear back. They also informed me that I would not receive the rest of my money until they heard back from the factory.

At this point, I am extremely frustrated and disappointed with J&P Cycles. I spent $140 on the front tire and it seems like I may never get that money back. I will never use J&P Cycles again and would not recommend them to anyone.

I had a really bad experience with J&P Cycles. I ordered some items from them but unfortunately, they were missing some parts. I had to pay for the shipping to send the items back to them because they couldn't send me a shipping label. I shipped it out on May 25 and according to the UPS tracking notification, it was delivered to J&P Cycles on June 2. However, when I spoke to the customer service manager on June 18, he said that they never received it. I know that's a lie because the tracking notification said it was delivered.

The customer service manager was really rude and unhelpful. He even questioned whether I actually put the items in the box. I mean, what kind of company says that to a customer? I told him to ask the employee who opened the box. But he didn't want to help me because it was a Friday night and it was late. He said that exactly to me.

I sent them an email that morning but they didn't respond, so I had to go onto the online service chat to get help. And even then, I had to track down any help. It's really frustrating because on their website, customer service is supposed to be a top priority. But clearly, that department needs improvement.

The customer service manager was a con artist. He tried to keep my refund from me. I had to fight for it. It's really disappointing because I thought J&P Cycles was a good company. But I guess I was wrong. I'm never ordering from them again. I suggest you find a more honest company that respects its customers.

I would like to say the manager's name but I'll just leave his initials DR. I hope J&P Cycles takes this review seriously and improves their customer service. It's really important to treat your customers with respect and honesty.

I recently made an order on J&P Cycles website for a HCI 105 polo style half helmet on May 2, 2019. Unfortunately, I did not receive any email confirmation or updates regarding the status of my package. After waiting for 6 business days, I decided to give them a call to inquire about my order. I spoke with a head supervisor named Amy who informed me that the website states that the package usually takes 2 to 4 business days to ship. However, I explained to her that six business days had already passed and I had not received my package yet.

Amy further stated that they were not sure when they would receive the package from the vendor. She promised to do overnight shipping when they finally receive the product. This means that I might have to wait for well over 12 business days to receive my package. This is where the misleading and false advertisement comes into play. The problem I have with J&P Cycles is that they lie to their customers about their ship time, making people think they will get the package within 2 to 4 business days when in reality, they do not even have the product to ship out. They are unsure as to when they will even get the product from the vendor since they do not have it in stock.

If J&P Cycles does not have an item in stock, they should at least state it somewhere on their website where people can see and know that it might take a month for them to get their package. I am disappointed with their service and will never order a single item from this company ever again. I will also tell every one of my friends to never order a product from here unless they want to wait two weeks to a month to get their product.

I recently ordered a set of H-D tires from J&P Cycles. However, I quickly realized that the Load Range was too low for my H-D, even though the site showed them to be the correct fitment. I tried calling Customer Service, but nobody was available. So, I called Sales to have them change the order, but they told me that the order was already in "customer service" and that I would have to call back the following day.

The next day, I contacted Customer Service at their opening hour on Sunday and tried to change the order. However, the agent found my request too complex, so I asked her to cancel my original order. She said she did and was emailing the "warehouse". I asked her for an email confirmation, but she refused. So, I followed up with an email to CS that explained everything and noted that I would re-order once the original was cancelled.

I received a reply from "Joni" who verified that the order was cancelled by return email and that it may take several days to receive a credit. However, two hours later, I received a shipping confirmation that the original order had been partially shipped, with only one of the two tires.

If the tire(s) show up from UPS, I will refuse the order and send the entire mess to my credit card carrier, along with J and P's emails.

While I have no doubt that the company means well, there remains no excuse for the amateur level of customer service. I was disappointed with the lack of communication and the difficulty in changing my order. I hope that J&P Cycles can improve their customer service in the future, as it is an important aspect of any business. I would caution others to think twice before buying from J&P Cycles.

This company used to be a real good one to deal with, but they've lost their way. I've been a gold club member since 2017 and starting in June of 2020 did a complete rebuild from the crank up of my 00 FXDWG. I've spent thousands of dollars in the past six months or so with them. Most recently I bought a wiring harness which they sent prebroken, like being in the Corps right? It's an easy fix, send a new harness and I'll cut out the bad relay, wire in the new and return the defective part and unused parts as well...

Anyhow, after four hours of calling, holding, transfering, sent to Kuryakyn, sent back to JPcycles, more holding, more transfering and finally a supervisor they refuse to send a new kit until I spend hours jacking up my bike, removing the rear wheel removing the entire harness (as opposed to the defective part) and sending the entire thing back to wait for it to be received at wich point they would send another, hopefully functioning harness. Meanwhile, I can spend a couple hours to reinstall my rear wheel so I can ride only to have to jack up the bike again remove the rear wheel again to install the new harness and reinstall the wheel for her a third time.

All this inconvenience to me so that a gold club member from 2017 who has spent thousands of dollars this year alone doesn't short shift JPcycles by not returning the part that would probably cost them less than 40 bucks if I was indeed a person of low morals. This is why I will not renew my membership and will only buy from JPcycles as a last resort. It's a real shame because I used to love this company and their products, but now they've really let me down. I hope they can get their act together and start treating their customers with the respect they deserve.

I recently had a bad experience with J&P Cycles and I would not recommend them to anyone. My husband ordered a Mustang Seat for my bike as a 25th Anniversary gift on August 9, 2016. We were told that the seat was in stock and that it would be delivered in 3-4 days. However, on August 15, 2016, we still had not received the seat and my husband began checking daily on the status of the order.

He spoke with many customer service reps and was even told that the issue would be referred to a supervisor, but no one ever got in touch with us and the seat was never received. Our anniversary came and went on August 20, and still no seat. After arguing with customer service, we found out that the seat was actually not in stock and was pending vendor arrival with no known delivery date. Needless to say, we cancelled our order.

I would not recommend doing business with J&P Cycles. They do not provide current valid information to their customer service department and the CSRs do not listen effectively to get to the bottom of an issue. Today, August 20, I spent about 15 minutes asking customer service if the seat was in stock as they told me today. If so, why does the order confirmation say "Pending Vendor Arrival"? The CSR finally acknowledged the conflict after I asked that question 3 times. It took us 5 days and repeatedly asking the same question to get to the bottom of this issue.

I believe that J&P Cycles was misleading in hopes that the seat would arrive from the vendor before the truth of the matter came to light. They cannot be trusted and I would not recommend them to anyone.

I ordered a chrome braided wiring set for my 2008 HD. Less than 90 days and the clutch cable snapped. Called and spoke to customer support and was advised it was under warranty for a year and they would send out another one within 48 hours. Now, it has been a week and we have not received anything. Called again to see what the status was. We are now being told that we would have to pay for a whole new set, uninstall the old one, send it back and request a refund. For a simple wire that is supposed to be under a one year warranty? I am not sure how a warranty would require the purchase of the product again. It is very disappointing because J&P came highly recommended to us.

I ordered a set of tires from J&P Cycles. Tires cost USD405.98 and I paid in full with UPS international shipping. When they arrived, UPS said that J&P Cycles had declared the value of the tires to be USD752.23 instead - that is almost twice the real value. I therefore had to pay needless extra taxes on them. UPS indicated that they would review and refund the extra paid if J&P Cycles indicated that they had made a mistake on their value declaration.

When I contacted J&P Cycles and explained the situation and requested that they correct the value with UPS, one Jessica M. replied and did not even take responsibility for the error, and provided some jibberish answer which avoided the issue entirely. No offer of assistance whatsoever was made to correct the value with UPS. On the possibility that she did not understand the issue, I tried explaining the situation again, pointing out again the correct invoice value, and the value which UPS said J&P had declared them to be - the latter figure being clearly arbitrary, wrong and false, and requested for their assistance to correct the figure with UPS. One Paige F. replied and again did not answer the issue, take responsibility for the error, nor offer any assistance to contact UPS to correct the value declaration. The response from Paige F. was also curt.

The problem could have been easily solved if they just contacted UPS to indicate that they had made a mistake on the value declaration. They simply refused. I was therefore left in the lurch by this seller - J&P Cycles - and their two customer service officers, Jessica M and Paige F who provided no customer service at all. Regret ordering from them.

Dear Team,

I have made an order No. W6237694 for my bike Tyres on 13th June and still it’s showing processing.

It’s been 20 days and your team is not updating anything. Can I know when will my order be shipped..?

Regards

Vignesh

I have bought several items over the last 2 or 3 years. Usually good service but this time terrible. I went online and chatted with one of their Representatives and he told me that if I ordered today (a Monday) and purchased their Riders Plus package (~$60), my package would go out fast with expedited shipping. I asked the REP if the 2 day shipping meant getting it out their door and he said "No it will be to you in 2 days". I look up the tracking of my package today only to find out it's going to get here too late for a ride I have planned for this weekend. They took my $60 for the RPM membership too. Poor customer service and after reading some online reviews here, it appears I am not alone.

Order P2021883

Purchased some motorcycle parts from J&P Cycles and paid over $200 for everything. I received the wrong order and contacted customer service about the exchange. They said ok and asked me to send the wrong order back. I did as they said and the next day noticed another charge for who knows what! They took extra $300 from me without my permission!
I contacted J&P Cycles right away and they claimed it was an accident and promised to refund. About a week later I decided to contact them again, because there was still no sign of my order and my money. They did not reply.
So I left a message asking them to cancel my order. Later I finally received a reply and the promised to refund the whole amount. Three weeks passed already and still nothing!

I have ordered 10 parts from J&P Cycles website and was supposed to receive my items in two days. Week passed and nothing arrived so I decided to contact J&P Cycles customer service. Later I received a message that everything I have ordered was no longer in stock! I asked them to cancel my order and they said that was not possible. Then I asked about the refund and they replied the same thing. After that they stopped replying to my messages and I never received anything. Terrible experience, keep away from this place!