Jewel-Osco
reviews and complaints

Recently was told that they would not honer the stickers that are good for the 20 percent off coupon when using good rx. I have been using it for approximately half a year. Just filled 4 prescriptions and was told no more. I realize if you have Medicare as stated in your advertising that you can't get the sticker but out of the blue you change the rules with good rx. Very bad customer service. Been shopping this Jewel Osco for over 30 years. Plenty more stores in the area to shop at. This is total B.S.

I shopped Jewel on Division on 5/2/23 & was disgusted with the product (over ripe avocados) but mostly the rude & unprofessional personnel!

1. Azia was my cashier. She didn’t speak to me at all! She carried on a conversation with the adjoining cashiers. All 3 of them were laughing & talking about their personal business while customers waited.

2. Azia stopped checking my groceries mid-steam to say her allergies were bothering her and yelled, ‘does anyone have a Kleenex?’ 🙄Unbelievable!

3.A man approached me & other shoppers for money while I was shopping! This should not be allowed in the store. Uncomfortable situation.

4. When leaving store, could hear clerk at Customer Service desk YELLING!

This store is the absolute worst! Obviously, the employees are untrained. The worst I’ve ever encountered! This Store Manager should be fired!

I will NEVER shop this Jewel again!

Date and time of incident: 4/13/23 10:30am

My Dr sent in a prescription two days ago and when looking at the app it stated ‘being refilled’. I saw other meds that weee due for refill so I ordered those 4 while on the app.

This morning at 8:15am I called to see when my refills would be ready, I was told one hour. I went to the pharmacy 1 1/2 hours later, so roughly 10:30am.

After giving my name, the pharmacist or tech, Brianne, said she had 4 ready for me. So I asked about the 5th one that I have been waiting on for two days. She came back and said that they do not have it in stock and they ordered more today. I then asked if she could just do a partial as she said she did not have enough so she had some.

She said that she could not do a partial on this medication it would need to be signed off on by Bob and he comes in at 4pm. I said well I know Bob very well as him and Camille are the only two at this location who know what they are doing! I said well can’t you call Bob I know him well and she said no he has to be physically in the store.

I said well then can you transfer my prescription to another Osco that has it in stock to which she replied No, that I would have to call my Dr.

I am so tired of these lazy and snotty under educated techs that do not know how to do their job! I Always have problems with this pharmacy unless it is Bob or Camille. Brianne likes to play god with medication that I have been waiting two days for and they couldn’t call or text that they could not fill it because they did not have it in stock like they are supposed to ? I could have had it sent to another Osco yesterday.

I am filing a full complaint after I am done with this complaint board.

2 days ago I was a customer at the jewel on your York road and Butterfield road in Elmhurst Illinois. I have been going to Jewel for more than 40 years and I've been going to this particular Jewel for about 15 years. My background as a police officer and a physician helps narrate my personality. I was at the customer service counter in the deli where I always order my two-piece chicken with fries for 399 every week. The young lady there was very rude as I explained to her I would like the fresh piece of chicken that the cook just placed out there when I was standing right there. The cook turned around and said keep your opinions to yourself sir. I asked to speak to the manager and the manager and I had a conversation and I am not satisfied with the outcome thus far. Please contact me as soon as possible to resolve this matter sincerely, Dr philander Van Ratliff MD

I shop at your Jewel on 370 N Des Plaines St, Chicago, IL 60661. And I notice you are allowing dogs once again. I don't agree with this due to food being sold and finding hair on my produce. These are not support dogs you can see that. Some of these dogs are big and can attack you I have seen were the dogs get aggressive and the manager does nothing. Not only will the owner be responsible so will Jewel if someone gets hurt.

I can't shop at a store that is dirty and not safe.

Thank You

Martha

Jewel-Osco on Waukegan Rd in Glenview, employee Christian Rojas leered at me while I was shopping for groceries. I looked at him and asked “what?” And he responds “don’t say what to me” like he’s reprimanding me. I felt violated by the way he was looking at me and then was shocked and upset that he would treat me so disrespectfully, and like he was better than me. Extremely inappropriate.

Purchased this box of crackers last Friday, March 24th at the Jewel Osco at Roselle and Golf Rd in Hoffman Estates for $4.99. There were approximately 10 whole crackers in the box; the rest were pieces and crumbs which I threw out to the birds since they wouldn't have been something to serve to our guests.

The UPC code is [protected] Best buy date; June 04, 2023 FAA338 S5765. 17.10.46

Lora Chandler, [protected] , I’m sending this because of bogus advertising In the sales paper ending this Tuesday on (2) pages of the sale paper (( Golden Crust Jamaican Pattie’s were advertised for $4.99 , buy (1) get (1) free. contacted 7 Chicago & 1 Munster In. near (60617) by phone & ,car NOT 1had this product .This is bogus advertisement , the sale papers never had the product why advertise . a rain check the procedure is still the same

3/15/23, aprox.2:30. I went to Jewel to exchange my 2 Ipass transponders as per the letter from state said. When I approached the desk she was speaking to another employee apparently complaining about her work hours. I had the letter and transponders. but was not aware of the fact that I needed Bar codes. They were not sent, and not on the account letter on computer. She began to tell me what I needed, and I told her I had checked all the options. She began to get upset and would not let me speak! She kept saying in a heated, loud voice, Sorry I can't help you, several times until I had to walk away! It was humiliating to say the least. I realize people are not happy with their jobs, but you are in retail and need to respect and treat customer's better, or don't work in that department! The anger she was feeling because of the problem with someone asking her to work extra hours then spilled over to the customer. Made me not want to return to your store! There are other stores in the area!

3/11/23 11:30 am 8 to 10 Non shoppers gathering in front of entrance at 7530 S. Stony Island store in Chicago doing the following:

1. blocking incoming traffic into the parking lot

2. Selling cigarettes

3. Consuming open cans and bottles of alcohol.

4. Standing inside store vestibule smoking and congregating.

This situation is on-going.

I brought this to the attention of the store manager on duty. She said that there was nothing they could do. She also said that corporate headquarters hadn't done anything in the past about this situation. She also said that their security could only talk to them. She said that I would have to contact the alder person for that ward.

3/5/23 Six or 7 individuals sitting on crates near the fence inside the parking lot with open containers of alcohol drinking.

For the past 5 years, I have been treated with disrespect by Lisa (see picture) n. d evening shift from Elk Grove Village store, but yesterday she crossed the limit. I was talking on the phone and put the phone in my bag in front of her, and then I heard her saying on the microphone security camera. After this a guy kept stalking me w/out checking camera n. ask to open bag

Whoever is in charge of the pharmacy needs to evaluate their staff and their ability to do their job and tell the truth. I have just spent the last 3 hours of my day which is New Year's Eve playing games with the pharmacy. I called this morning at 9:30 A. M to be told that my prescription would be ready in an hour. After waiting 2 hours I went to go pick it up only to be told it would be another hour. I waited as not to have to go home and come back. After an hour I returned to be told 15 more minutes. Again I waited. When I returned for the 3rd time I was told 20 minutes more, where I then complained about being stalled all day. The girl then informed me "we are working on it as we speak" After several minutes another worker came up and told me he was sorry but they didn't have the medicine in stock! WHAT THE HELL IS GOING ON HERE? Do you understand how frustrating this is? The real topper is this is Not the first time this has happened here. The exact same thing happened to my husband when I asked him to pick up our son's medication 3 weeks ago! Who is in charge of this pharmacy? People have lives and better things to do than to drive around killing time to pick up medicine that isn't even there. What the hell are you doing? You should be ashamed, a big well known company treating customers with no respect, shame on you Osco.

I am an 87-year-old citizen living on a fixed income. Jewel is the only grocery store in my town, so I shop there frequently. I look forward to the weekly food advertisements. In comparing prices, I feel discriminated against since I can’t afford a telephone with apps. I’m sure there are many people in my circumstances who look at your ads (for example, $.88 with app, otherwise $3.99) and feel the same discrimination as I do.

Perhaps you could provide a Senior ID such as a card or key chain tag so we can enjoy the same privileges as your other customers.

I look forward to your response so I can enjoy shopping at Jewel.

Sincerely,

Beverly Bach

112 Grace Lane

Fox River Grove, IL 60021