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JCPenney Customer Care Service

J C Penney Company, Inc.

6501 Legacy Dr
United States - 75024-3612

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JCPenney Complaints & Reviews

JCPenney - Pennsylvania, Greensburg / Jcpenny credit center

James v on 2016-05-25
To whom this message may concern at the jcp credit center. I James Rodgers have recently called in regards to my fiance's jcp credit card balance, which presently has an exceeding balance due to the nature of the massive interest that comes with power to buy. We recently welcomed another...

JCPenney - Florida, Wesley Chapel / Appliances - washer and dryer

Amy Burnside on 2016-03-06
DO NOT ever purchase appliances from JCPenny! My husband and I purchased a washer and dryer a month ago. The sales rep offered for us to try to put the purchase on a JCPenny card for no interest for 3 years. We got approved for less than half the price of the purchase and paid for $800 of...

JCPenney - Florida, Panama City / Reward point not being returned

brucy1 on 2016-03-05
My name is Bruce A Griffin (850) 896-0711, along with my wife, Marie Griffin, we have been loyal customers to JC Penney. We love the idea of receiving reward points so we shop at JC Penney frequently. Recently, my wife purchased 2 shirts for my daughter and used the $20.00 in rewards that...

JCPenney - Wisconsin, Green Bay / Sales

Reviewer37969 on 2016-02-27
On Feb 20, 2016 @12:07 p.m. I purchased the following:2 pair Dusty Cooper Multi Corina Grommet Top Sheer panels @$29.99 per panel. In addition I purchased 4 Ivory Home Bayview Grommet Top Sheer Panel @$23.pp per panel. I did receive an additional 20% off on these items. The problem is on...

JCPenney / Never buy JC Penney Furniture / Mattress and Frame bed set

Reviewer92337 on 2016-02-24
NEVER PURCHASE ANY BED OR FURNITURE ITEMS FROM J.C. PENNY !!! Purchase their top end Sterns and Foster Bed set and within a few months it began sinking in the middle, and I am not some large overweight person. The store personnel were fine about the matter and willing to help. Sealy, whom...

JCPenney / Total lack of customer care

Ely Chan-Hosea on 2016-02-03
Jan 30, I placed an order online at JCpenny.com. Shortly after that I received an email stating that I needed to contact customer service (CS) or my order would get cancelled. At 4:59 pm I called CS and the CSR assured me that the order was good and would ship. Jan 3, I received an email...

JCPenney - Massachusetts, Dartmouth / Misuse of mgmt and corporate irrisponsibility

Lynncarter62 on 2016-01-18
JC Penny's managers made their schedule for 2 weeks at a time. When I asked them (3 times) what my hours were for the week of Christmas, management continuously told me that they were still working on the schedule. The last time I asked; I told them that if they plan on laying me off...

J C Penney / Customer service

Reviewer84700 on 2016-01-16
I purchased a curio cabinet from J C Penney in the beginning of November, 2015. I was called by the delivery company to say the cabinet was broken and a refund would be ordered. I have not received the cabinet nor the refund. I have called the company many times and the last three people I...

JC Penneys - Florida, Haines City / Microfiber Sheets

cmnichols on 2016-01-12
To Whom It May Concern, I purchased a Set of Microfiber King size Sheets In Oct. of this Year from Your Company. Since Only using them a few time there seems to be a Big problem in the quality of this item. The Sheets were very soft and comfortable at the beginning but after a few use...

JCPenney / Service received

Bartman72 on 2016-01-11
On 1-11-16 when shopping at the Kissimmee Florida store at the LOOP . I attempted to purchase a pair of dress slacks marked at $21.99 and on the $21.99 table, a shirt, and a tie. When the cashier Claudia rang up the slacks they registered for $60 yet when my wife brought this discrepancy...

JCPenney / boots-order dept

Reviewer88206 on 2015-12-11
I went to order dept at store no. 0766, they ordered a pair of boots on nov. 30, 2015. They would call me when order came in, I never heard from them, on Dec 10, I called customer service and was told that I was credited a certain amt. to my account because the boots were no longer...

JC Penney - California, Yuba City / Customer service/ ADA compliance

Reviewer82915 on 2015-12-01
I was shopping in Yuba City, CA JC Penny on 11/30/2015 and while there I was followed by the store employees, treated as if I was STEALING or DISCRIMINATING against THEM, and singled out in such a disrespectful manner that customers in the store were looking at me like I was doing...

JCPenney - Wisconsin, Eau Claire / Rude Employee

Reviewer61944 on 2015-11-27
On Thanksgiving Thursday, the employee at the men's register (Ross) in JCPenny of Eau Claire, WI. Was very rude to my family and I. I understand that there is a considerable rush during this season and that day but that does not allow him to be mocking and pushing my elderly mother when...

JCPenney / Claimed A Possible Customer Security Breach

Reviewer59935 on 2015-10-04
JCPenney Claimed A Possible Customer Security Breach - BUT Keeps "At Risk" Customers In The Dark! JCPenney Claimed A Possible Customer Security Breach In A Legal Filing - But Chose To Keep "At Risk" Customers In The Dark Over The Suspected Breach. Although JCPenney, many...

JCPenney - Illinois, Fairview Heights / Beauty Salon

Reviewer94162 on 2015-09-29
I got a haircut and blow dry at JCPenney Beauty Salon, it was $32.00 which I thought was too much, but as I was paying with a Penney's card the woman said "it's asking if you want to add a tip". That really puts a person on the spot, you feel like you have to. I think this practice should be stopped, I have never been asked that anywhere else.

JCPenney Salon / Customer service

Reviewer27945 on 2015-09-13
I WAS REFUSED AS SOON AS I GOT THERE IN HOPKINSVILLE, KY. I had a 12:00 appt for a cut and partial highlight. As soon as I walked up to the counter and told her I was there for my appt. (I made it exactly at 12:00) She said "Oh no, I can't do your hair you didnt tell us you had...

JC Penney Optical - New Jersey, Rockaway / Poor service, and poor quality

marcinha95 on 2015-08-17
I went to JCPenney/Rockaway store, NJ on May 2015 to get my first progressive lenses. I was told that there were 3 types of lenses and I decided to get the one with high definition. The glasses came in about 2 weeks(before than expected). When I picked up my glasses, I was told to try for 2...

JCPenney - Florida, Altamonte Springs / incompetence Poor quality Product

mcarthurdw on 2015-08-07
This once awesome store has become nothing but a bunch of rubbish with incompetent employees. Just over a year ago I bought a queen size mattress set from the JC Penny store in Altamonte Springs, Florida. In less than a year the rubbish mattress set began to fall apart. After an insane...

JCPenney - Pennsylvania, Hermitage / Treatment of employees

jro5139 on 2015-07-27
I feel that the store where I work discriminates based on age. They will hire you if you are older, but you will not get many hours. They only like the 20 year olds and give them all the hours no matter how little they work. All management cares about is getting customers to open credit...

JC Penney Optical / Not the frames I ordered

A. Sikorski on 2015-05-31
I recently ordered two pairs of glasses from JC Penney Optical, my sunglasses and reading glasses. When I was selecting my frames, I even got the opinion of another customer in the store, as well as my hairdresser and a client she was working on at the time. The sales person, who was a...

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