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JCPenney Customer Care Service

J C Penney Company, Inc.

6501 Legacy Dr
United States - 75024-3612

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JCPenney Complaints & Reviews

JCPenney / Item missing

Crystal Wang on Dec 6, 2016
Dear sir, I ordered a aiden beveled full length leaning or hanging mirror on jcpenney.com on november 25, 2016 with an order # 2016-3305-1000-9276. Customer service representatives told me it was shipped on november 26. However, there has been no tracking number so far (Today is december 6...

JCPenney / Sales advertisement for december 1-6, 2016/little tikes truck

Ralph Costner on Dec 2, 2016
On Thursday December 1, 2016 at approximately 7:30 p.m. after seeing the little tikes truck advertised I went to the local store in hopes of purchasing two (2) of the little tikes trucks, but I could not find the item. I had four (4) associates trying to locate the advertised item and they...

JCPenney / Promotional offers

Kelljo2 on Nov 26, 2016
I am very discouraged by your black friday promotion this year. I was fortunate enough to receive one of these coupons and attempted to use it online per instructions. I used the chat feature on your website and they told me I could not use the coupon online and needed to wait until after...

JCPenney / JCP Northridge

Krishan Gautam on Nov 25, 2016
I hated the arrangement for 11/24/16 Black Friday at JCP Northridge I observed handicap people having to stand in line just to get a $10 coupon. Plus only one long line open for customers what a awful experience. Cold and windy no signs saying it was only one line. I was parked in the mall...

JCPenney / GM at store 2814

Kris.nunez1012 on Nov 23, 2016
It has come to my attention that at store # 2814 in Elmhurst, Queens, the GM - Oral Syncere - is mistreating employees. Not only reducing hours for holiday season, but forcibly making workers work on Thanksgiving Day due to insufficient volunteers. Also, this GM has taken it upon himself...

JCPenney / JC Penney Rewards

Karen Mazzei on Nov 22, 2016
I purchased approximately $1, 900 of draperies from JC Penney's on May 16, 2016. I was told that I had $90 rewards that I could use and that the points did not expire. I had never used this program before and did not know that a certificate would be issued to me especially since the lady...

JCPenney / I have not received credit back

Cherrylin on Nov 14, 2016
I have ordered a Patio Furniture online in the amount of $902.59 online on May 27, 2016. I've waited for a month and still the furniture was never delivered. I've been calling JC Penney to follow up and still I didn't get a proper answer. I decided to cancel it sometime in July. The amount...

JCPenney / Trying to call JC Penny to hold an item

Sandcastle on Nov 10, 2016
On November 10, 2016 went to JC Penny in Marley Station in Glen Burnie, MD to purchase boots for child. They had what I was looking for but not in the size I needed. Asked sales associate if she could call another store and if they had to put on hold. She said phones were not working and...

JCPenney / Manager

valerieann on Oct 26, 2016
I have been waiting for an order I ordered online that was supposed to ship to the store for over two weeks now. I spoke to Nicole yesterday and she then reorders everything and gets it shipped to my house. of course they no longer had the shoes I wanted for my daughter so she had to get...

Jcpenny #2718 / Employee name justin (Supervisior at the jewerly dept) co-op city

rebel123 on Oct 11, 2016
I was shopping 10/10/2016 and I wanted to purchase some custom jewelry and I approached Justin, he was attending a customer, I ask him briefly if he would please ring me up after he finish with his customer. His replied was I can go around the corner to another cash register . I told him I...

JC Pennys / Bed and box springs/mattress set

Mattressess on Sep 27, 2016
On August 31, 2016, we ordered a queen bed and box spring and mattress set. The bed is shipped UPS, the box spring and mattress were to be delivered, separately, by a separate company who would arrange deliver with us. When the bed arrived via UPS, the bedframe was damaged and bent. It wa...

JCPenney / Mattress

Herk usrey on Aug 8, 2016
Bought a mattress paid over $1200 bought the suggested slip cover put it on as soon as it arrived the mattress is caving in on both sides there are deep depressions on each side and a lump in the center called warranty people they come out flip flop the mattress take measurements picture...

JCPenney / Illegal consumer practices @ lakeside mall, sterling heights, mi-on line jcp.com

Albert01 on Jul 20, 2016
+July 20, 2016 My jcpenny user id:apmurawka. Other info: order or bag #: c150-5639-7148 and product web id:7991013. Discription: lane 7 menory foam matress. Offer for day was 25% off for jcp.com, salesgirl in 30's on online order from 7;30 to 7:45, refused to make change to order and...

JCPenney / Custom sofa

Pat Smith on Jun 29, 2016
I ordered a Fabric Possibilities sofa on April 5th, and it was expensive -- over $1200. I was told to expect it within 6 to 8 weeks, and finally got it 10 and a half weeks later. It would be hard to have more messup, delay, rejection, and confusion than in this order. They actually called...

JCPenney / Jcpenny credit center

James v on May 25, 2016
To whom this message may concern at the jcp credit center. I James Rodgers have recently called in regards to my fiance's jcp credit card balance, which presently has an exceeding balance due to the nature of the massive interest that comes with power to buy. We recently welcomed another...

JCPenney / Appliances - washer and dryer

Amy Burnside on Mar 6, 2016
DO NOT ever purchase appliances from JCPenny! My husband and I purchased a washer and dryer a month ago. The sales rep offered for us to try to put the purchase on a JCPenny card for no interest for 3 years. We got approved for less than half the price of the purchase and paid for $800 of...

JCPenney / Reward point not being returned

brucy1 on Mar 5, 2016
My name is Bruce A Griffin (850) 896-0711, along with my wife, Marie Griffin, we have been loyal customers to JC Penney. We love the idea of receiving reward points so we shop at JC Penney frequently. Recently, my wife purchased 2 shirts for my daughter and used the $20.00 in rewards that...

JCPenney / Sales

Reviewer37969 on Feb 27, 2016
On Feb 20, 2016 @12:07 p.m. I purchased the following:2 pair Dusty Cooper Multi Corina Grommet Top Sheer panels @$29.99 per panel. In addition I purchased 4 Ivory Home Bayview Grommet Top Sheer Panel @$23.pp per panel. I did receive an additional 20% off on these items. The problem is on...

JCPenney / Never buy JC Penney Furniture / Mattress and Frame bed set

Reviewer92337 on Feb 24, 2016
NEVER PURCHASE ANY BED OR FURNITURE ITEMS FROM J.C. PENNY !!! Purchase their top end Sterns and Foster Bed set and within a few months it began sinking in the middle, and I am not some large overweight person. The store personnel were fine about the matter and willing to help. Sealy, whom...

JCPenney / Furniture Order Attempt

BSmith357 on Feb 23, 2016
February 23, 2016 The Order From Hell By The Company From Hell To try and communicate to you how deeply upset and disturbed I am at the level of gross incompetence I have encountered in trying to make a purchase from JCPenny (JCP) is impossible. The events that I am going to recount cannot...

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