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JCPenney Customer Care Service

J C Penney Company, Inc.

6501 Legacy Dr
United States - 75024-3612

Customer Support Phone Numbers


JCPenney Complaints & Reviews

JCPenney / Order

jaya naidu on Jan 17, 2017
I placed an order on 01/05/17. The shipment was late. One of the items was missing which was a pillow. I never received it. Agent over the phone was willing to credit so when I questioned him, he did but sent me a check for the amount instead of crediting me on my paypal or giving me a...

Jcpenny's / Cleanliness/maintenance/organization of bathroom & store

Anne Gob on Jan 15, 2017
Hello! I was @ your Green Acres mall valley stream long island location...store very unorganized, cluttered & once again bathroom dirty &needs renovation & maintenance... For 26yrs I've been living in the neighborhood. Since my mom loves shopping @ JC penny's & I always accompany her Ive...

JCPenney / Burnt hair

padcolm on Jan 13, 2017
On 01072017 I had a hair appointment at the JC Penney Salon with an associate named Natalia. (store 0671). I had brought in a picture of the style I had wanted and instructed her I wanted a wave in my hair and a dye. She proceeded to do the perm, which was left in for 30 minutes. She never...

JCPenney / Customer service

Floresita Marina on Jan 13, 2017
I needed to go make a payment, I had a couple questions about the warranty I had gotten on my watch. They paged her to come help me and the first thing she said was, "you know you can go to another register if you need to do a payment." I know I could of went to another register, but I had...

JC Penney Optical / $390.00 in value groupon

Gianni2007 on Jan 13, 2017
These glasses were absolute garbage. Supposed to be Progressive lenses but I never could see well out of them. No way was this almost $400 worth of prescription glasses. They made me pay $10.00 on top of the Groupon and I think $10 pretty much covered the value of the glasses. I had them...

JCPenney / Cyrena sales clerk at jcp-battlefield mall springfield, mo

dee1962 on Jan 6, 2017
I have never been so upset about an employee of a company in my life but at this point I am about to close my account and ask my parents, in-laws, and siblings to do the same and I come from a huge Catholic family. The YOUNG woman in the children's department at the Battlefield Mall in...

JCPenney / Billing

seconomon on Jan 3, 2017
Hello. My name is susan economon. On 11/26/2016 I ordered a washer and dryer. The order number was 2016-3315-1050-3490. The washer and dryer were delivered on dec. 12, 2016 and unable to get through my laundry room door because of the width of the washer. The samsung model had two attached...

JCPenney / Appliances

Leslie Hayashida on Jan 3, 2017
I ordered a oven hood from jc penny in riverdale (Coon rapids, mn). The charge for this occurred on 11/7. The appliance was delivered to my home but because I was in the middle of a whole kitchen remodel it was not installed. The remodel was delayed so it was not until today that the...

JCPenney / Samsung appliances: gas stove, dishwasher, microwave, refrigerator

Annie Thomas on Jan 3, 2017
On Nov. 29, 2016, I ordered the appliances above. Very proficient and knowledgeable sales associate checked the availability and found that they were in the warehouse. Delivery was to be made on December 7 between 8 am and 12 pm. I received a telephone call from delivery around 9:30 am...

JCPenney / Trying to exchange a sweatshirt

Larry Biech on Jan 1, 2017
On January 1, 2017 I went into the Penny's store in Castleton.After finding the shirtvi needed to exchange, I had to find a cashier which was in household item.The cashier name was Melaine and she was excellent.Since this exchange was a gift I didn't have sells tag, only the other tag...

JC penney stores / Military discount

Joe gonzalez on Dec 30, 2016
Hi. Yes I was in the new york city jcp store in the green acers mall in valley stream. I had made my purchase and. Getting ready to pay I had asked for a military discount the girl at the register said that jcp does not support the military so I had just asked the question because my...

JCPenney / Customer service

Janelle Norman on Dec 30, 2016
I went into the store at the eastern hills mall on transit in NY. I wanted to return son clothes I ordered online that were too small to my little brother. I expected to wait due to it being a week after Christmas but this was ridiculous. I went to a register to be redirected to online...

J.C.Pennys / Shape of the merchandise in store

Paula Townsend on Dec 28, 2016
December 28, 2016. I took my out of town guests to the store in Cedar Hill Texas to shop. I was in shock over the store's merchandise that looked like it had been thrown on a table. There was no way to see sizes or prices. The clothes were in shambles. As we tried to make our way to the...

JCPenney / Appliance

ECHE on Dec 27, 2016
Cancelled an appliance order partially paid with a JCPenney gift card. Representative said the gift card balance will be refunded back to the same gift card. Checked the gift card weeks later still $0 balance. Then I got a check from JCPenney for the refund amount, deposited into the bank...

JCPenney / Customer service

Armymom09 on Dec 21, 2016
I purchased a jacket on 12/18/16. 1st of all the casheir was very rude, didnt say hello told me my total and just gave me my receipt without as much as a thank you. 2nd she didnt remove the security tag from the sleeve which didnt beep on the way out and 3rd I never recieved the $15 dollar...

JCPenney / Credit services

mike12345678987654321 on Dec 19, 2016
Out of no where Jcpenney has lowered my credit this is the second time happened and I been with JCP for over 3 years. At first I started with 200 dollar credit then it it increased up to 400 and then up to 600 and few months ago up to now supposed to be 800. I Called and asked and was told...

JCPenney / Price scanners different on same product, long lines,

Rustoleum on Dec 12, 2016
My wife and I were going to purchase many clothing items today 12-12-16 at JC Penney in San Jose, CA since she purchased a ring there several weeks ago. I found a pair of levi cargo camouflage 441 pants that I wanted a price check on. One of the clerks scanned it and said it was not on...

JCPenney / Ten dollar cash program

Heidi Rodgers on Dec 12, 2016
I spent $ 222 .23 on Dec 1st six winter jackets the cashier put the receipt in the red ill envelope but never said anything about it and when I had to return one jacket I ask the cashier about the promotion she said I should have received some coupon or something for forty dollars but he...

JCPenney / Item missing

Crystal Wang on Dec 6, 2016
Dear sir, I ordered a aiden beveled full length leaning or hanging mirror on jcpenney.com on november 25, 2016 with an order # 2016-3305-1000-9276. Customer service representatives told me it was shipped on november 26. However, there has been no tracking number so far (Today is december 6...

JCPenney / Sales advertisement for december 1-6, 2016/little tikes truck

Ralph Costner on Dec 2, 2016
On Thursday December 1, 2016 at approximately 7:30 p.m. after seeing the little tikes truck advertised I went to the local store in hopes of purchasing two (2) of the little tikes trucks, but I could not find the item. I had four (4) associates trying to locate the advertised item and they...

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