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6501 Legacy Drive
United States - 75024
Customer Care
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JCPenney Complaints & Reviews

JCPenney - Claimed A Possible Customer Security Breach

Posted: 2015-10-04 by    Reviewer59935
Complaint Rating:  100 % with 1 votes
JCPenney Claimed A Possible Customer Security Breach - BUT Keeps "At Risk" Customers In The Dark! JCPenney Claimed A Possible Customer Security Breach In A Legal Filing - But Chose To Keep "At Risk" Customers In The Dark Over The Suspected Breach. Although JCPenney, many...

JCPenney - Illinois, Fairview Heights - Beauty Salon

Posted: 2015-09-29 by    Reviewer94162
Complaint Rating:  0 % with 0 votes
I got a haircut and blow dry at JCPenney Beauty Salon, it was $32.00 which I thought was too much, but as I was paying with a Penney's card the woman said "it's asking if you want to add a tip". That really puts a person on the spot, you feel like you have to. I think this practice should be...

JCPenney - Florida, Altamonte Springs - incompetence Poor quality Product

Posted: 2015-08-07 by    mcarthurdw
Complaint Rating:  0 % with 0 votes
This once awesome store has become nothing but a bunch of rubbish with incompetent employees. Just over a year ago I bought a queen size mattress set from the JC Penny store in Altamonte Springs, Florida. In less than a year the rubbish mattress set began to fall apart. After an insane number...

JCPenney - Pennsylvania, Hermitage - Treatment of employees

Posted: 2015-07-27 by    jro5139
Complaint Rating:  100 % with 1 votes
I feel that the store where I work discriminates based on age. They will hire you if you are older, but you will not get many hours. They only like the 20 year olds and give them all the hours no matter how little they work. All management cares about is getting customers to open credit cards,...

JCPenney - rude stylist

Posted: 2015-04-29 by    Amber Rikard
Complaint Rating:  0 % with 0 votes
Stylist Ann Jones arrived fourty minutes after her first client who waited for her. She proceeded to be rude with everyone clients and.co workers included. Short with customers and extremely obnoxious including a comment to me directly which she refused to repeat. All of the other stylists were...

JCPenney - customer service

Posted: 2014-09-01 by    tamikac
Complaint Rating:  0 % with 0 votes
Customer service representative Monica (in men department) didn't want to go to the back of the store and get a size Levi jeans that was on sale. We had to look for another representative to go in the back and get 1 or the 2 pair of Levi that the computer said JCPenny had in inventory....

JCPenney - harassment

Posted: 2014-07-29 by    mariacali
Complaint Rating:  0 % with 0 votes
I been working for this company for about 4 years the first year I had to file a report against a supervisor for sexual harassment. When the supervisor got "let go" my nightmare started. Someone from management cleared my whole schedule I had no hours. I talked with the assistant manager and...

JCPenney - no shopping cart

Posted: 2014-06-19 by    Linda Klassen
Complaint Rating:  0 % with 0 votes
Our newly remodeled JCPenney is huge and beautiful but impossible to shop in!! The aisles are very wide but they have no
shopping carts. I recently purchased a blender and some sheets. Had to carry them, along with my purse. I would have loved
to shop more, but couldn't carry...

JCPenney - credit card fraud

Posted: 2013-11-26 by    naomi111
Complaint Rating:  0 % with 0 votes
I bought an item with a JCPenney credit card. Even though I paid in plenty of time, I was charged a $25.00 late fee. I have read on the internet that many people are being charged fraudulent late fees. I wrote a letter within 60 days about the error, but the letter was ignored. I tried to call,...

JCPenney - Worst customer service

Posted: 2013-11-13 by    Ibedg
Complaint Rating:  0 % with 0 votes
Scheduled a portrait session for my daughter. Arrived and was advised that we were not entered in the computer (despite e-mail confirmation).

Sales associate and photographer were beyond rude and unaccommodating in every way! They literally complained on how they were over worked,...

JCPenney - North Carolina, Rockingham - rude employee service

Posted: 2013-03-25 by    smileygirl11
Complaint Rating:  0 % with 0 votes
I've have always been shopping at JCPenney since i was little. I experienced that as the employers/staff were being very rude to me. I walked in the store and they started laughing, also when i went up to the counter they started interacting with each other about the way i looked. This...

JCPenney - Texas, Arlington - Horrible Store Experience

Posted: 2013-02-13 by    Very disgusted customer in Tx
Complaint Rating:  6 % with 18 votes
My children and I visited the JCP store to do some shopping only to be followed by loss prevention. I was appalled that a store I have been a lifelong customer to had the audacity to follow my children and I around. There were other customers shopping who noticed the unwelcomed tagalongs and...

JCPenney - California, citrus he - mattress warranty

Posted: 2012-11-15 by    Mello44
Complaint Rating:  0 % with 0 votes
In April of 2011 I bought a mattress set online for a reasonable price, service was good everything was delivered on time no problems.In September of of 2012 the mattress broke (a internal spring is sticking out of the corner)After they sent a tech out to confirm the mattress was broken, I never...

JCPenney - I don’t plan on ever going back to that store

Posted: 2012-05-15 by    Deprte
Complaint Rating:  0 % with 1 votes
My mother & I are a loyal customer of JCPenny, we’ve never felt the need to complaint about any store but this time it was way out of hand! My mother & I went shopping at JCPenny lakeforest at the shoe department, my mother wanted these beautiful black lady shoes and is her first time...

JCPenney - They treated me like a smelly bum who just walked in off the street

Posted: 2012-05-02 by    Malkine
Complaint Rating:  0 % with 0 votes
I went to JCPenney Optical for an eye exam. When I asked for my PD measurements (pupillary distance), they claimed it was information that they don’t give to their clients. The reason? They would rather you spend over inflated money on their glasses and frames rather then go online to...

JCPenney - Online order problems with website

Posted: 2012-04-18 by    Egilaine
Complaint Rating:  0 % with 0 votes
On Tuesday Sept 27th I placed an jcpenny order (#2011270581551407) and the call service I received was very willing to go well beyond their fundamental call service. Unfortunately I did not get their names but it was approximately 8:30pm Eastern time zone. The first jcpenny person I spoke to...

JCPenney - Why I will never shop at JC Penney again

Posted: 2012-01-13 by    Selmute
Complaint Rating:  0 % with 0 votes
On September 17, 2010 I purchased the Serta Gentle Haven mattress and foundation. I was torn between this and the Sealy Forevergreen latex model. They were the same price, so it wasn't a monetary decision. The ini...tial comfort of both was the same. The problem I had with the mattress...

JCPenney - Louisiana - store manager

Posted: 2012-01-09 by    Jennifer198
Complaint Rating:  20 % with 5 votes
The store manager, /name removed/, is unfair to the employees and to customers at this store. She is constantly taking off early for LSU games or Saints games. She has no other concern but that. Today is the BCS Championship and she is leaving early. She kept saying how she had to get out of...

JCPenney - Oregon, Portland - Glasses

Posted: 2012-01-06 by    Christine Wryn
Complaint Rating:  0 % with 0 votes
I bought a pair of glasses and sun glasses 8/17/11 I've had them adjusted 4 or 5 times and they still don't fit right. Linda has helped me so much by putting new pads on, ect. The thing that has upset me is I would have to buy a whole new pair to get them to fit.I paid good money and...

JCPenney - Stay away

Posted: 2011-10-19 by    kirbyjoe
Complaint Rating:  0 % with 0 votes
When I was divorced there was no balance on my credit card thru JcPenney. It was not mentioned in the divorce since neither of us were aware it was still active. I went to apply for a card and was told I all ready had an active account, so I dug out my old records and found my credit card. I...

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