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JCPenney

J C Penney Company, Inc.

6501 Legacy Dr
Plano
Texas
United States - 75024-3612
Customer Care
 
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JCPenney Complaints & Reviews

JCPenney / Total lack of customer care

El
Ely Chan-Hosea on 2016-02-03
Jan 30, I placed an order online at JCpenny.com. Shortly after that I received an email stating that I needed to contact customer service (CS) or my order would get cancelled. At 4:59 pm I called CS and the CSR assured me that the order was good and would ship. Jan 3, I received an email...

JCPenney - Massachusetts, Dartmouth / Misuse of mgmt and corporate irrisponsibility

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Lynncarter62 on 2016-01-18
JC Penny's managers made their schedule for 2 weeks at a time. When I asked them (3 times) what my hours were for the week of Christmas, management continuously told me that they were still working on the schedule. The last time I asked; I told them that if they plan on laying me off...

J C Penney / Customer service

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Reviewer84700 on 2016-01-16
I purchased a curio cabinet from J C Penney in the beginning of November, 2015. I was called by the delivery company to say the cabinet was broken and a refund would be ordered. I have not received the cabinet nor the refund. I have called the company many times and the last three people I...

JC Penneys - Florida, Haines City / Microfiber Sheets

Cm
cmnichols on 2016-01-12
To Whom It May Concern, I purchased a Set of Microfiber King size Sheets In Oct. of this Year from Your Company. Since Only using them a few time there seems to be a Big problem in the quality of this item. The Sheets were very soft and comfortable at the beginning but after a few use...

JCPenney / Service received

Ba
Bartman72 on 2016-01-11
On 1-11-16 when shopping at the Kissimmee Florida store at the LOOP . I attempted to purchase a pair of dress slacks marked at $21.99 and on the $21.99 table, a shirt, and a tie. When the cashier Claudia rang up the slacks they registered for $60 yet when my wife brought this discrepancy...

JCPenney / boots-order dept

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Reviewer88206 on 2015-12-11
I went to order dept at store no. 0766, they ordered a pair of boots on nov. 30, 2015. They would call me when order came in, I never heard from them, on Dec 10, I called customer service and was told that I was credited a certain amt. to my account because the boots were no longer...

JC Penney - California, Yuba City / Customer service/ ADA compliance

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Reviewer82915 on 2015-12-01
I was shopping in Yuba City, CA JC Penny on 11/30/2015 and while there I was followed by the store employees, treated as if I was STEALING or DISCRIMINATING against THEM, and singled out in such a disrespectful manner that customers in the store were looking at me like I was doing...

JCPenney - Wisconsin, Eau Claire / Rude Employee

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Reviewer61944 on 2015-11-27
On Thanksgiving Thursday, the employee at the men's register (Ross) in JCPenny of Eau Claire, WI. Was very rude to my family and I. I understand that there is a considerable rush during this season and that day but that does not allow him to be mocking and pushing my elderly mother when...

JCPenney / Claimed A Possible Customer Security Breach

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Reviewer59935 on 2015-10-04
JCPenney Claimed A Possible Customer Security Breach - BUT Keeps "At Risk" Customers In The Dark! JCPenney Claimed A Possible Customer Security Breach In A Legal Filing - But Chose To Keep "At Risk" Customers In The Dark Over The Suspected Breach. Although JCPenney, many...

JCPenney - Illinois, Fairview Heights / Beauty Salon

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Reviewer94162 on 2015-09-29
I got a haircut and blow dry at JCPenney Beauty Salon, it was $32.00 which I thought was too much, but as I was paying with a Penney's card the woman said "it's asking if you want to add a tip". That really puts a person on the spot, you feel like you have to. I think this practice should be stopped, I have never been asked that anywhere else.

JCPenney Salon / Customer service

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Reviewer27945 on 2015-09-13
I WAS REFUSED AS SOON AS I GOT THERE IN HOPKINSVILLE, KY. I had a 12:00 appt for a cut and partial highlight. As soon as I walked up to the counter and told her I was there for my appt. (I made it exactly at 12:00) She said "Oh no, I can't do your hair you didnt tell us you had...

JC Penney Optical - New Jersey, Rockaway / Poor service, and poor quality

Ma
marcinha95 on 2015-08-17
I went to JCPenney/Rockaway store, NJ on May 2015 to get my first progressive lenses. I was told that there were 3 types of lenses and I decided to get the one with high definition. The glasses came in about 2 weeks(before than expected). When I picked up my glasses, I was told to try for 2...

JCPenney - Florida, Altamonte Springs / incompetence Poor quality Product

Mc
mcarthurdw on 2015-08-07
This once awesome store has become nothing but a bunch of rubbish with incompetent employees. Just over a year ago I bought a queen size mattress set from the JC Penny store in Altamonte Springs, Florida. In less than a year the rubbish mattress set began to fall apart. After an insane...

JCPenney - Pennsylvania, Hermitage / Treatment of employees

Jr
jro5139 on 2015-07-27
I feel that the store where I work discriminates based on age. They will hire you if you are older, but you will not get many hours. They only like the 20 year olds and give them all the hours no matter how little they work. All management cares about is getting customers to open credit...

JC Penney Optical / Not the frames I ordered

As
A. Sikorski on 2015-05-31
I recently ordered two pairs of glasses from JC Penney Optical, my sunglasses and reading glasses. When I was selecting my frames, I even got the opinion of another customer in the store, as well as my hairdresser and a client she was working on at the time. The sales person, who was a...

JCPenney / rude stylist

Am
Amber Rikard on 2015-04-29
Stylist Ann Jones arrived fourty minutes after her first client who waited for her. She proceeded to be rude with everyone clients and.co workers included. Short with customers and extremely obnoxious including a comment to me directly which she refused to repeat. All of the other stylist...

JCPenney Salon - North Carolina, Goldsboro / Haircut

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vrouse on 2015-03-13
I asked stylist if she knew how to cut natural hair and she said yes. I Showed her a picture of the simple cut I wanted. She said she could cut it that way. I had been growing my hair back since chemo and it had a lot of length to it. I expressed I wanted to keep the length on top and to...

J C Penney / Horrible Service

Am
A Markitell on 2015-02-10
I went to J C Penney on Dec. 9th looking for new curtain rods. I found 2 in the store and i needed 1 more. I checked at the check out and I asked would they know when more of the rods were coming in. They said NO we do not know when any shipments are coming in or do we know what is on the...

JCPENNEY. / about jewler. lots of it

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Barbara A Elligson on 2015-02-02
Bought. a lot of jeweler from store had problems with about15 pieces of jewler.Either the neckles would breck or rubys ha ve falling out on two separat times on rings on one ring then earrings back post falls. of before even worn 3necklaces. broke and that is just one of the 3piece jewler...

JC Penney / Employment

Un
I started my job at JC Penney exactly one week before Thanksgiving. Let me start out with this. They were VERY last minute in hiring me. I had put in my application in September. When I was interviewed, it was a group interview, and there was no second interview. I was hired the same day...

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