Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
JCPenney Logo

JCPenney Customer Care Service

J C Penney Company, Inc.

6501 Legacy Dr
United States - 75024-3612

Customer Support Phone Numbers

Go to JCPenney:    Twitter  Facebook      

JCPenney Complaints & Reviews

Jcpenny #2718 - New York, Bronx / Employee name justin (Supervisior at the jewerly dept) co-op city

rebel123 on Oct 11, 2016
I was shopping 10/10/2016 and I wanted to purchase some custom jewelry and I approached Justin, he was attending a customer, I ask him briefly if he would please ring me up after he finish with his customer. His replied was I can go around the corner to another cash register . I told him I...

JC Pennys - California, Placerville / Bed and box springs/mattress set

Mattressess on Sep 27, 2016
On August 31, 2016, we ordered a queen bed and box spring and mattress set. The bed is shipped UPS, the box spring and mattress were to be delivered, separately, by a separate company who would arrange deliver with us. When the bed arrived via UPS, the bedframe was damaged and bent. It wa...

JCPenney - California, Modesto / Mattress

Herk usrey on Aug 8, 2016
Bought a mattress paid over $1200 bought the suggested slip cover put it on as soon as it arrived the mattress is caving in on both sides there are deep depressions on each side and a lump in the center called warranty people they come out flip flop the mattress take measurements picture...

JCPenney / Illegal consumer practices @ lakeside mall, sterling heights, mi-on line jcp.com

Albert01 on Jul 20, 2016
+July 20, 2016 My jcpenny user id:apmurawka. Other info: order or bag #: c150-5639-7148 and product web id:7991013. Discription: lane 7 menory foam matress. Offer for day was 25% off for jcp.com, salesgirl in 30's on online order from 7;30 to 7:45, refused to make change to order and...

JCPenney - Missouri, Saint Louis / Custom sofa

Pat Smith on Jun 29, 2016
I ordered a Fabric Possibilities sofa on April 5th, and it was expensive -- over $1200. I was told to expect it within 6 to 8 weeks, and finally got it 10 and a half weeks later. It would be hard to have more messup, delay, rejection, and confusion than in this order. They actually called...

JCPenney - Pennsylvania, Greensburg / Jcpenny credit center

James v on May 25, 2016
To whom this message may concern at the jcp credit center. I James Rodgers have recently called in regards to my fiance's jcp credit card balance, which presently has an exceeding balance due to the nature of the massive interest that comes with power to buy. We recently welcomed another...

JCPenney - Florida, Wesley Chapel / Appliances - washer and dryer

Amy Burnside on Mar 6, 2016
DO NOT ever purchase appliances from JCPenny! My husband and I purchased a washer and dryer a month ago. The sales rep offered for us to try to put the purchase on a JCPenny card for no interest for 3 years. We got approved for less than half the price of the purchase and paid for $800 of...

JCPenney - Florida, Panama City / Reward point not being returned

brucy1 on Mar 5, 2016
My name is Bruce A Griffin (850) 896-0711, along with my wife, Marie Griffin, we have been loyal customers to JC Penney. We love the idea of receiving reward points so we shop at JC Penney frequently. Recently, my wife purchased 2 shirts for my daughter and used the $20.00 in rewards that...

JCPenney - Wisconsin, Green Bay / Sales

Reviewer37969 on Feb 27, 2016
On Feb 20, 2016 @12:07 p.m. I purchased the following:2 pair Dusty Cooper Multi Corina Grommet Top Sheer panels @$29.99 per panel. In addition I purchased 4 Ivory Home Bayview Grommet Top Sheer Panel @$23.pp per panel. I did receive an additional 20% off on these items. The problem is on...

JCPenney / Never buy JC Penney Furniture / Mattress and Frame bed set

Reviewer92337 on Feb 24, 2016
NEVER PURCHASE ANY BED OR FURNITURE ITEMS FROM J.C. PENNY !!! Purchase their top end Sterns and Foster Bed set and within a few months it began sinking in the middle, and I am not some large overweight person. The store personnel were fine about the matter and willing to help. Sealy, whom...

JCPenney / Furniture Order Attempt

BSmith357 on Feb 23, 2016
February 23, 2016 The Order From Hell By The Company From Hell To try and communicate to you how deeply upset and disturbed I am at the level of gross incompetence I have encountered in trying to make a purchase from JCPenny (JCP) is impossible. The events that I am going to recount cannot...

JCPenney / Total lack of customer care

Ely Chan-Hosea on Feb 3, 2016
Jan 30, I placed an order online at JCpenny.com. Shortly after that I received an email stating that I needed to contact customer service (CS) or my order would get cancelled. At 4:59 pm I called CS and the CSR assured me that the order was good and would ship. Jan 3, I received an email...

JCPenney - Massachusetts, Dartmouth / Misuse of mgmt and corporate responsibility

Lynncarter62 on Jan 18, 2016
JC Penny's managers made their schedule for 2 weeks at a time. When I asked them (3 times) what my hours were for the week of Christmas, management continuously told me that they were still working on the schedule. The last time I asked; I told them that if they plan on laying me off...

JCPenney / Customer service

Reviewer84700 on Jan 16, 2016
I purchased a curio cabinet from J C Penney in the beginning of November, 2015. I was called by the delivery company to say the cabinet was broken and a refund would be ordered. I have not received the cabinet nor the refund. I have called the company many times and the last three people I...

JC Penneys - Florida, Haines City / Microfiber Sheets

cmnichols on Jan 12, 2016
To Whom It May Concern, I purchased a Set of Microfiber King size Sheets In Oct. of this Year from Your Company. Since Only using them a few time there seems to be a Big problem in the quality of this item. The Sheets were very soft and comfortable at the beginning but after a few use...

JCPenney / Service received

Bartman72 on Jan 11, 2016
On 1-11-16 when shopping at the Kissimmee Florida store at the LOOP . I attempted to purchase a pair of dress slacks marked at $21.99 and on the $21.99 table, a shirt, and a tie. When the cashier Claudia rang up the slacks they registered for $60 yet when my wife brought this discrepancy...

JCPenney / boots-order dept

Reviewer88206 on Dec 11, 2015
I went to order dept at store no. 0766, they ordered a pair of boots on nov. 30, 2015. They would call me when order came in, I never heard from them, on Dec 10, I called customer service and was told that I was credited a certain amt. to my account because the boots were no longer...

JCPenney's - Kansas, Topeka / Brian head manager

AyeAyer on Dec 7, 2015
I worked at the JCPENNEY'S in Topeka, KS. Brian treats the workers terribly. I turned someone in for sexual harassment and he said it was retaliation because I didn't report it immediately. That is not retaliation! The way he runs things is poorly ran and he doesn't deserve to be the head...

JC Penney - California, Yuba City / Customer service/ ADA compliance

Reviewer82915 on Dec 1, 2015
I was shopping in Yuba City, CA JC Penny on 11/30/2015 and while there I was followed by the store employees, treated as if I was STEALING or DISCRIMINATING against THEM, and singled out in such a disrespectful manner that customers in the store were looking at me like I was doing...

JCPenney - Wisconsin, Eau Claire / Rude Employee

Reviewer61944 on Nov 27, 2015
On Thanksgiving Thursday, the employee at the men's register (Ross) in JCPenny of Eau Claire, WI. Was very rude to my family and I. I understand that there is a considerable rush during this season and that day but that does not allow him to be mocking and pushing my elderly mother when...

Contact Us


Holiday Tipping
Holiday Tipping
more videos More Videos

Reply to