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HUGE SCAM! STAY AWAY! I ordered a background check from them for $.95. They emailed me a confirmation that they will be charging my account for $.95 but failed to let me know that they will automatically sign me up for an Identity Theft Protection. They charged my account every month for $19.95 without my consent. They are more than happy to cancel the automatic charges as soon as you call and place the cancelation order; however, they refuse to refund all of the money that they unethically stole every month! They make their money from individuals who do not monitor their account regularly. Bottom line, they are hoping that you never look at your statement to realize that they are stealing $19.95 from your account.
The website is very misleading and is unclear that they will charge your account every month!
SCAM! SCAM! SCAM!
SAVE YOUR SELF SOME HEAD ACE AND STAY AWAY! THE INFORMATION THEY PROVIDE IS OUTDATED AS WELL!
The complaint has been investigated and resolved to the customer's satisfaction.
I saw a charge for them show up on my on-line account. I contacted the company and they wanted me to give my e-mail address or credit card number to verify they had the right person on the telephone.
I did not give it to them. I contacted my bank to report them.
I don't get it... what makes you think that anyone at Intellius is even reading complaintsboard.com?
Went through on credit card causing my credit card to go over the limit;MUST CANCEL
trying now to cancel;can not get thru
This happened to me. I did not receive all my money back from 24 Protect Plus.
I filed a complaint with the Western Washington Better Business Bureau.
Please, even if you received your money back file a complaint. Ask that the practice be stopped.
The direct link to the BBB is alaskaoregonwesternwashington.bbb.org
Select consumers and file a complaint. The address of Intelius is 500 108th Ave, NE, Bellevue WA 98004
I contact the company for the Intelius charge and the offered to refund the $19.95 but they had charged that amount for 4 months ($79.80) so I emailed them and said if I did not receive confirmation that the total amount would be refunded I would report them to the Attorney General and Better Business Bureau. I got confirmation and my money refunded to my credit card without any further problem.
I have been ripped off by intelius, charged 0ver $60.00 a month that I was not aware of. I want my account closed IMMEDIATELY!This is ridiculous, you can't even talk to a representative which makes this look even more shady. I want my account and credit card info deleted
I cannot get in touch with Intelius to cancel any service or to stop them from being charged for Identify Protection that I did not sign up for and is being charged to my credit card. I have contacted the credit card company and filed a dispute in an attempt to stop these charges.
Please help! I used Intelius to track down an old friend. I only now have realized that I was inadvertanly charged over $300 in the past 10 months ($14.95 twice a month) by companies I have never even heard of: 24 protect plus and privacy matters). I cannot seem to get my money back. It seems a lot of people have had this experience: what can I do?
i've Ordered Information & It Turned Out To Be The Wrong Person I Was Looking For. I ordered On 7/7/08 special On Line $2.98. Regular Price$ 7.98. I Was Still Charged 7.98 fOR The Wrong Information. I would Like The Money Charged Back to My account Or The Chance To Find The Correct Person. Please.
Thank You Monique G