InDebted’s earns a 1.0-star rating from 3 reviews, showing that the majority of clients are dissatisfied with debt collection services.
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InDebted - Worst company
I worked for Indebted for a little under 6 months and have since resigned I'd like to give an honest and frank detailed account/constructive feedback of my time and I hope this will give future employees and investors a birds eye view of indebted Having close to over 5 years experience as a debt collector with one of Australia's biggest collection house ...
Read full review of InDebtedInDebted Complaints 2
Spamming people by emails
This company send random emails to people [protected]@indebted.co telling them they have debt that they actually don't have.
They are scamming people be aware of that and be careful.
Mark their email as spam.
This company send random emails to people [protected]@indebted.co telling them they have debt that they actually don't have.
They are scamming people be aware of that and be careful.
Mark their email as spam.
debt collection
I worked for Indebted for a little under 6 months and have since resigned I'd like to give an honest and frank detailed account/constructive feedback of my time and I hope this will give future employees and investors a birds eye view of indebted
Having close to over 5 years experience as a debt collector with one of Australia's biggest collection house & Insurance groups, My firm but fair consultative approach and customer service I thought would be the perfect fit for Indebted as their core values are "Transparency Breeds Trust, Act with Integrity, Be Accountable & Collaborate, Challenge & Change, just to name a few.
It soon became clear that there was a culture of bulling within the junior members of the collection team that was overlooked by senior management.
Also junior members of the collection team were not being given any formal collections training and were on the phones within days of joining the company also the indebted sass platform was not user friendly from a debt collector perspective as the platform would inadvertently breach customer privacy were text messages were being sent to 3rd parties advising of customer debts and junior collectors having no formal training were also breaching customers privacy on a daily basis.
As a result the Chief Operating Officer Jag Khangura approached me to advised me that the head of collections was not running his area as expected and as I was providing limited training for all the new starters and had all the experience within collections, would I consider taking over the team ASAP. We discussed my job description and agreed upon a pay increase.
When asked what will happen with the head of collections I was advised he will be placed in my role as of Monday and will be instructed to work from the External stakeholders offices. I was not comfortable with taking over the team under those kind of circumstance and requested we look at other options, Chief Operating Officer Jag Khangura advised that himself and Founder CEO Josh Foreman have consulted with their legal guy and that this will be going ahead without delay.
On the Friday night I reached out to Founder & CEO Josh Foreman when I got home to advise him that this move wasn't cool as the current head of collections has been with the company for two years "day dot 2 and deserves better!
Founder & CEO Josh Foreman advised me that he was still thinking about how this would all go down and that he will call me tomorrow. The next day Founder & CEO Josh Foreman requested I turn up for work Monday morning as normal.
Come Monday an announcement is made to all staff that I will be running the team from here on out and it looks like a new role was created for the head of collections to step into.
I now have a week to assess all the wholes in the bucket before flying overseas for a prearranged 3-week trip.
Whilst away I was informed that Chief Operating Officer Jag Khangura sacked a member of the collections team but it was the circumstances around her dismissal that were alarming.
The employee was one of the more reliable staff members and was eager to learn and excited to be embarking on the new career path. Chief Operating Officer Jag Khangura took her for "to what she thought was a one on one catch up coffee only to be advised her services were no longer required as her performance was not up to par, even though she never received any formal training or given the opportunity of a performance review, her entrance pass was confiscated and she was left in the street in tears whilst Chief Operating Officer Jag Khangura went back up to the offices to retrieve her belongings. What's more I think this decision was influenced in conjunction with the bulling she received from other members of the collections team.
On My return I had a meeting with Chief Operating Officer Jag Khangura to go over the changes I made with the team and also confirm the job description which all looked in order, As soon as I requested a contract update to include my new role and salary increase things changed. I expressed my concerns over the recent events with the head of collections and the junior employee who was dismissed in the most appalling circumstances, I advised Founder & CEO Josh Foreman & Chief Operating Officer Jag Khangura I felt a little insecure with their management style. In a nut shell Founder & CEO Josh Foreman & Chief Operating Officer Jag Khangura expected me to on board new starters & train/drive the team with no salary increase.
I decided to leave Indebted as it was clear from the management style of both Founder & CEO Josh Foreman & Chief Operating Officer Jag Khangura were unprofessional and contrary to their own core values of Transparency Breeds Trust & Act with Integrity.
Quit frankly if Founder CEO Josh Foreman can act like this to his head of collections manager who has given him two years of dedication & hard work then I never really stood a chance.
There is a lack of professionalism from the top down at indebted, Just before I left the company I had a conversation with Chief Operating Officer Jag Khangura expressing my concerns that a junior member of staff with five months experience was managing an external stakeholders portfolio and that the client would not received a return on their investment, Chief Operating Officer Jag Khangura was not too concerned about the client "his response was Indebted are currently re-negotiating terms and conditions and that we get paid around tasks completed as opposed to revenue being brought back into the client's business and that the clients payment for the privilege will cover two junior employees wages for Indebted. It was clear that Chief Operating Officer Jag Khangura is a conceited individual and doesn't care who he tramples over and a Founder CEO Josh Foreman who again clearly doesn't follow his own core values.
Indebted has recently entered into a partnership with one of Australia's largest collection houses Pioneer Finance who are based in Perth. A collections team will be set up collecting Pioneer debt but with a team trained and managed by indebted at their Sydney offices. I Just hope Chief Operating Officer Jag Khangura and Founder CEO Josh Foreman can take this honest and frank account of their business and apply their Company core values moving forward.
This company send random emails to people resolve@indebted.co telling them they have debt that they actually don't have.
They are scamming people be aware of that and be careful.
Mark their email as spam.
Is InDebted Legit?
InDebted earns a trustworthiness rating of 78%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for InDebted. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Indebted.co has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Indebted.co has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Indebted.co you are considering visiting, which is associated with InDebted, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The InDebted website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
InDebted website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- InDebted protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to InDebted. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of InDebted complaint handling
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InDebted Contacts
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InDebted phone numbers1300 566 8141300 566 814Click up if you have successfully reached InDebted by calling 1300 566 814 phone number 1 1 users reported that they have successfully reached InDebted by calling 1300 566 814 phone number Click down if you have unsuccessfully reached InDebted by calling 1300 566 814 phone number 1 1 users reported that they have UNsuccessfully reached InDebted by calling 1300 566 814 phone number
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InDebted emailsinfo@indebted.co100%Confidence score: 100%Supportemma.atkin@indebted.co99%Confidence score: 99%communicationmedia@indebted.co95%Confidence score: 95%communication
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InDebted addressLevel 3/100 Harris St., Pyrmont, New South Wales, 2009, Australia
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InDebted social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
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