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Unaddressed issue - missing part of the sofa (legs)
I want to express my dissatisfaction with my recent experience with iFurniture. I recently purchased a reversible sectional sofa a two-seater pull-out bed in Urban/Pepper last February 25, 2024, and unfortunately, I found the overall experience unsatisfactory.
Specifically, I would like to address the following points:
Product Quality: doesn't meet my expectations. There are some missing parts of the sofa, specifically the legs. Not worth it with the price.
Customer Service: I found the level of customer service provided by iFurniture to be inadequate. The communication could have been better, and I experienced significant delays in receiving responses to my inquiries: poor communication or lack of responsiveness from the customer service team.
Given these experiences, I am deeply unsatisfied with my interaction with iFurniture. As a customer, I expect a higher standard of service and professionalism.
Recommendation: Moving forward, iFurniture will take steps to address these issues and improve the customer experience. Effective communication and prompt resolution of customer concerns are essential for building customer trust and satisfaction.
iFurniture complaints 4
Product still not delivered
Purchased product on 15 Feb, delivery scheduled for 11 March. As of 29 March still no item delivered, and any communication is in response to my query, and does not answer the question.
Invoice No: 2402161957WE.CUARJ
Website Order No: 125325
Claimed loss: $449
Desired outcome: I would love to have the actual item, failing that a full refund
Confidential Information Hidden: This section contains confidential information visible to verified iFurniture representatives only. If you are affiliated with iFurniture, please claim your business to access these details.
Dressing table
I have bought a furniture dresser from IFURNITURE they shipped me after 3 months and product was incomplete and damage and now they are not trying to accept it back. We took 3 hours to fix the product as it comes dismantle and then after fixing up we found out the drawer has some issue including the handle. They have sent me without a channel where drawer...
Warehouse penrose
Hi Deare,
My Name is Reza Inv Number [protected]. CKUGZ
My Partner Bought Sofa From Sandy in onehunga Branch He is very nice person and good customer service,
Today I went to ifurniture (Penrose Branch wherehouse) to pick up my item unfortunately I hade my worth customer Service experience in my life, she was to rude to me and then she talk Chines to other person who moved item to my van he was very rude to and left the boxes outside and did not even help me to put in my van, I am your old customer and never had such this problem, Thanks
Is iFurniture legit?
iFurniture earns a trustworthiness rating of 83%
Highly reliable. Use their services with confidence, yet trust but verify.
The age of iFurniture's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Ifurniture.co.nz has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ifurniture.co.nz has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Ifurniture.co.nz appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to iFurniture. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Delivery
I was moving to a new house, so I bought a lot of new furniture from iFurniture. These guys gave me nothing but headache, there were a lot of issues with the delivery service, then there was something wrong with the payment. The whole thing was a true nightmare. I also understood that these people from iFurniture are terrible, unfriendly, rude and completely unprofessional. The last straw was when they delivered my order to the wrong address and left it there. I had to pay extra money to make them come back and deliver everything to my place. These guys are the most unprofessional and unreliable! I would not recommend them to anyone!
Overview of iFurniture complaint handling
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iFurniture contacts
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iFurniture phone numbers+64 99 737 761+64 99 737 761Click up if you have successfully reached iFurniture by calling +64 99 737 761 phone number 0 0 users reported that they have successfully reached iFurniture by calling +64 99 737 761 phone number Click down if you have UNsuccessfully reached iFurniture by calling +64 99 737 761 phone number 0 0 users reported that they have UNsuccessfully reached iFurniture by calling +64 99 737 761 phone numberAuckland+64 99 737 762+64 99 737 762Click up if you have successfully reached iFurniture by calling +64 99 737 762 phone number 0 0 users reported that they have successfully reached iFurniture by calling +64 99 737 762 phone number Click down if you have UNsuccessfully reached iFurniture by calling +64 99 737 762 phone number 0 0 users reported that they have UNsuccessfully reached iFurniture by calling +64 99 737 762 phone numberAuckland+64 96 366 068+64 96 366 068Click up if you have successfully reached iFurniture by calling +64 96 366 068 phone number 0 0 users reported that they have successfully reached iFurniture by calling +64 96 366 068 phone number Click down if you have UNsuccessfully reached iFurniture by calling +64 96 366 068 phone number 0 0 users reported that they have UNsuccessfully reached iFurniture by calling +64 96 366 068 phone numberAuckland+64 78 508 118+64 78 508 118Click up if you have successfully reached iFurniture by calling +64 78 508 118 phone number 0 0 users reported that they have successfully reached iFurniture by calling +64 78 508 118 phone number Click down if you have UNsuccessfully reached iFurniture by calling +64 78 508 118 phone number 0 0 users reported that they have UNsuccessfully reached iFurniture by calling +64 78 508 118 phone numberHamilton+64 79 749 688+64 79 749 688Click up if you have successfully reached iFurniture by calling +64 79 749 688 phone number 0 0 users reported that they have successfully reached iFurniture by calling +64 79 749 688 phone number Click down if you have UNsuccessfully reached iFurniture by calling +64 79 749 688 phone number 0 0 users reported that they have UNsuccessfully reached iFurniture by calling +64 79 749 688 phone numberHamilton
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iFurniture emailsinfo@ifurniture.co.nz100%Confidence score: 100%Supportcurtains@ifurniture.co.nz86%Confidence score: 86%business@ifurniture.co.nz79%Confidence score: 79%recruit@ifurniture.co.nz78%Confidence score: 78%customerservice@ifurniture.co.nz76%Confidence score: 76%supportlostandfound@ifurniture.co.nz60%Confidence score: 60%
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iFurniture address268 Neilson St. Onehunga, Auckland, New Caledonia
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iFurniture social media
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