Menu
Hughes Customer Service Phone, Email, Contacts

Hughes
reviews & complaints

www.hughesnet.com
www.hughesnet.com

Learn how the rating is calculated

4.5 3650 Reviews

Hughes Complaints Summary

134 Resolved
498 Unresolved
Our verdict: When using services from Hughes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Hughes has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Hughes. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Hughes reviews & complaints 636

Filter reviews by rating
5
3014 reviews
4
1 review
3
0 review
2
1 review
1
2 reviews
Sort by:

Newest Hughes reviews & complaints

ComplaintsBoard
E
12:00 am EST

Hughes Disappointing Experience with Gordon's Moving and Mobile, LLC

After reading numerous reviews from customers, it is evident that Gordon's Moving and Mobile, LLC falls short of expectations. Customers have expressed frustration with the service, citing issues such as slow speeds, unreliable connectivity, and deceptive practices. Many have highlighted the poor customer service, exorbitant cancellation fees, and equipment malfunctions. It seems that the company consistently fails to meet the basic requirements expected from a moving and mobile service provider. Considering the overwhelmingly negative feedback, potential customers should approach Gordon's Moving and Mobile, LLC with caution.

Read full review of Hughes
Hide full review
ComplaintsBoard
M
4:07 pm EST
Verified customer This review was posted by a verified customer. Learn more

Hughes When the wind blows Hughes Net BLOWS with it!

When ever we have a windy day my hughes net blows with it. My Hughes Internet service becomes extremely choppy if the wind hits speeds of 15-20 mph and its irritating as hell. Im going to have to have to kiss and make up with ATT over a billing dispute and return to their excellent hard wired Internet service where I live...

Read full review of Hughes
Hide full review
ComplaintsBoard
D
3:39 pm EST
Verified customer This review was posted by a verified customer. Learn more

Hughes Hughesnet gets great reception where usually the only

Hughesnet gets great reception where usually the only other option is dial up access and haves fair rates for their service. My family has been satisfied with the equiptment and service.

Read full review of Hughes
Hide full review
  1. Pros (Advantages)
    1. Nationwide coverage
    2. No hard data limits
    3. Built-in Wi-Fi service
    4. Bonus Zone data perks
    5. Easy installation process
  1. Cons (Disadvantages)
    1. Limited Data Caps
    2. Slower Speeds vs. Fiber/Cable
    3. Higher Latency Issues
    4. Limited Streaming Quality
ComplaintsBoard
S
9:11 am EST
Verified customer This review was posted by a verified customer. Learn more

Hughes These people are a JOKE

I agree with all, nothing but lies. And very POOR service. When I call to cancel no matter what the fee will be I get a promise of a discount on my hight rate. Only for the rate to change back in a couple of months. When I call I'm told it was explained to me the discount was for a 2 month period; a surpirse to me. My next move is to, yes cancel soon along with the credit card used for this service. I will block the card so no charges can be made. Hughes net will have 30 days to remove their equipment from my home and yard or it will go to the dump. I don't know of an attorney that will help fight again these [censored]s who are only out to rip people off.

Read full review of Hughes
Hide full review
ComplaintsBoard
B
1:01 pm EST

Hughes Hughes net internet

OK I ordered internet from Hughes. They were supposed to show up on the January 6, 2024 between the hours of 8am and 11 am. At 845 am they call and said. Theirs going to be a installation fee. After the day before. The man a the company said. Do not gave the technical person any money. Now they want money. Well I didn't give them any. The day before on the 5th I paid my monthly fee. Still to this day. No internet, not a word from the from them. Then found out they took 80 bucks out my bank account. Was supposed to be only 5 bucks.

Confidential Information Hidden: This section contains confidential information visible to verified Hughes representatives only. If you are affiliated with Hughes, please claim your business to access these details.

Read full review of Hughes
Hide full review
ComplaintsBoard
P
3:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hughes - Billing / rebate / service

First I wanted a bill sent to my home versus charging my credit card, no problem you can do that. Second I wanted to select my own password, No problem, you can do that, we can help you. Asked for a paper contract, no problme, we can do that. Installer came out, he cut away branches from some of our shrubs and hide them under the bushes, really. I asked for...

Read full review of Hughes
ComplaintsBoard
C
3:02 pm EST

Hughes Internet

After two weeks I tried to cancel, after an additional two weeks I called to cancel. Agent told me it would cost $400 and I was in a 24 month Contract.

This is the worst internet service, its very slow and does not accommodate online streaming. This barley provides connection for my one laptop for searching. I hate this service and want out of their contract.

Desired outcome: release of my 24 month contract at no cost

Read full review of Hughes
Hide full review
ComplaintsBoard
T
9:20 pm EST

Hughes Hughes internet and tv

I’ve had Hues internet for almost 6 months and for the last 3 months I can’t get good internet and I only have 1 smart tv and my cell phone. I do not game or download a bunch of apps. I’m only on my tv maybe 3 hours a day because I work I’m trying to start a new business. I upped my package to 50 gigabytes and I’m being told I used all of it in 3 days when I’m barely there. I have been hung up multiple times by customer service who keep telling me to go to their website and all I see is there charging me 50 gigabytes for almost no usage. It makes no sense and I can’t get any honest help.

Claimed loss: Money, time and energy and happiness.

Desired outcome: Refund for the 2 months that I’ve had almost no services even though I paid my bill

Read full review of Hughes and 1 comment
Hide full review
1 comment
Add a comment
C
C
Cresap
flagstaff, US
Nov 07, 2023 3:07 pm EST

I understand the hardship you are experiencing. HUGHESNET is the worst internet connection, and they provide false advertisement regarding their product. Agen had the nerve to let me know, I should have been aware HUGHESNET is not good for streaming but only for light internet searching. T

ComplaintsBoard
W
6:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hughes - Internet

HUGHESNET Services, I find this very UN-ethical for a company that does not produce what they are supposed to refusing to refund charges. Service was so bad and when we would call, the blame was on us. The computer said we had internet but it kept saying “No Connection”. We called and got the same programmed routine saying that we used up our time and...

Read full review of Hughes
ComplaintsBoard
P
5:16 pm EDT

Hughes Complete package

First, I have been charged for all data I am already paying for. Direct TV, Verizon phone data, even though I was told it is only the time you spend on the computer, which is FALSE. This double dipping. I can't do that with my retirement and disability, why can they double charge me for a service they are not providing. I also specifically asked about this when I signed up for this service.

The service was so slow, the month that I kept it hooked up, we could not watch one movie because it would buffer continuously. While it was buffering, it was using data. I could watch it deplete on my phone app and I had my app turned to TV MODE.

Our data would be gone within the first week of being renewed.

I asked the company for a statement to show me how my data was being used so fast, a daily timeline, and was told they did not provide such a thing.

At night, we would turn off every device in the house, and still lose data by morning, how was this possible?

Worst customer service ever! I asked to speak with a supervisor during a call and was talked in circles by the representative. Every time I have called the representatives talk in circles and become so rude, I am certain they get training on this technique prior to answering the first call at HughesNet, as all phone calls go down this same path.

Today was the last straw, I have completed my contract of one year.

But was told I owe $320.00 for cancelling early, the representative said they don't do any contracts less than 2 years. This point in the call the representative was useless, rude, ignorant, nasty and typical of what I expected and there was no longer any use for the conversation to continue or for that matter to have any more contact or business with this company.

I decided that I will proceed at the lowest level first, with a formal complaint to hopefully rectify the situation. I believe that the law will be on my side, as this is NOT the first time Hughes Net has had these allegations brought against them.

I paid over $1668 for unused service, over the past year to a company that has done nothing but give me a headache and make me upset every time I have called them.

They completely MISREPRESENT the nature, characteristics and qualities of their goods and services, with false statements and fine print.

They are quick to refer you to their "contract page", when you cancel your service. IVAN #[protected]

PROCEDURAL UNCONSCIONABILITY: Downplaying significant contractual terms to the disadvantaged party

SUBSTANTIVE: excessively inflated price for the product

I feel that HughesNet has misrepresented themselves on numerous occasions. They knowingly operate using unscrupulous business practices solely for their own benefit and of no consideration for the customers.

Desired outcome: I want to be refunded from my first complaint call $1668.00 in August of 2022. For monthly charges of $139.02 per month until August of 2023. And todays charge of $320.00

Read full review of Hughes
Hide full review
ComplaintsBoard
R
6:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hughes Cancelling hughes internet service

My brother passed away on June 4 2021. The months after that were stressful, trying to get everything in his life straightened out and cancelling out services that he had set up. There were quite a few of them. He was very involved in things he truly cared about. The one service that gave me the most trouble was Hughes Net. I informed them within four weeks after his death of needing to cancel his service. They continued to bill his account for 3 more periods after that. They refunded one charge. Then four weeks after that I noticed another charge on the account. I called them up and their answer was "that is a legal charge". I do not care that it was a legal charge it was an immoral and unethical charge. They are the worst company I had to deal with after my brothers death. It took until November that year to be rid of them. I pray no one has to deal with them after losing a loved one. They have no concern for the trauma you are going through. The lack of empathy for grieving individuals is truly sad.

Desired outcome: To stop as many people as possible from becoming subscribers to their service. For the company to repay customers whom they wronged in such an unethical and immoral business practice.

Read full review of Hughes
Hide full review
ComplaintsBoard
M
11:14 am EDT

Hughes Service

I called today and spoke with Angel to cancel my service. The service will not work at my address the internet is slow and frequently will not work. We called previously with this complaint and the cancellation department made changes to our plan and stated it would work better now. I received a bill doubling the cost of my original bill and the internet still will not work as the service is to slow. Angel stated she looked at the last complaint and the internet usage was too high, so the internet service slows down when the data plan runs out. I explained to her this is the 4th day of the month and I have plenty of data left in my plan and I am still experiencing the same issues. She said it was a $355 cancellation fee due to the contract I signed. I explained I never signed a contract and asked her to provide a copy of the signed contract and I would be happy to pay her fee. She stated she was unable to do that, and I could go on their website and look at their terms and conditions. I explained the lady who signed up the account told me I could cancel the service at any time if I was not happy with it when I expressed my concerns of living rural and the internet not working properly. I asked to speak with a manager, and she said there was no manager she was the only one I could talk to, I asked for the corporate office phone number and she said there isn't one. She was rude kept interrupting me and said she was sorry but there was nothing she could do. I asked her to remove my autopay from the account as I was not authorizing them to debt anymore money from my account as I was canceling the service they are not able to provide and she kept saying she was switching me to a paper bill which is an additional fee. I explained I was canceling my service and removing my autopay therefore I wont need a paper bill.

Desired outcome: I would like to express my extreme dissatisfaction in the service to the manager/corporate office and cancel my service without paying this bogus cancellation fee. What I was told is not what was provided.

Read full review of Hughes
Hide full review
ComplaintsBoard
D
10:56 am EST

Hughes Internet service

Since the service was installed, I have had issues with the service being slow. None of my security cameras will work anymore, they cannot connect due to the weak signal. I cannot use the ON DEMAND feature on my Dish TV service. I cannot stream any other tv services. My computer and phone can't open and load programs. I have called 4 times and still have not resolved these issues.

I am paying for a Service that is useless to me. I want this service terminated and I want the equipment removed from my roof. Photos I have included are some of many. I could not load more than two.

Desired outcome: Refund all money spent to start up this service and termination of the service.

Read full review of Hughes
View 0 more photos
Hide full review
ComplaintsBoard
P
6:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hughes Internet and satellite phone

I have contacted the Lawfirm of Pogust, Braslow, & Millrood, LLC, regarding their class action suit against HughesNet for numerous complaints about poor service and billing discrepancies.

I have also written to the collection agency demanding payment for their bogus fees that were turned over to them even though I have been in contact with HN numerous times disputing those charges.

This is what I wrote to PGM LLC.

I am having major issues with HughesNet but my issues go unresolved because no two people within the company are on the same page. It seems like you are talking to numerous different entities when you try to contact them - as if information is not being made available to them across the board.

I have disputed bogus charges and while waiting for a response from them I received a letter in the mail from a collection agency which means my credit is being affected.

This is what I wrote to the collection agency threatening my credit:

Ref # [protected]

Regarding supposed "debt" owed to HughesNet

I do not owe HughesNet $588.32 and I have an email from them stating that I do not owe any fees.

 I have communicated with them repeatedly about numerous bogus charges but they have serious problems within the company keeping notes or possibly knowing how to read them in English. No two people agree on any of the facts of my contract, my termination due to poor service and billing issues or what I owe and don't owe.

I absolutely dispute these charges and want this taken off my credit report immediately. I am filing with BBB and joining the endless line up of similar disputes and complaints on the company site.

Please confirm that you are recalling any bad credit reports while this is in dispute and be sure that HughesNet will see my name on a class action suit already in progress with Pogust, Braslow & Millrood, LLC.

Here is the email I received from HughesNet stating that I DO NOT owe any fees:

From: HughesNet Customer Care

To: "[protected]@yahoo.com"

Sent: Monday, August 29, 2022 at 11:33:44 AM EDT

Subject: Update on your HughesNet Service

RE: SAN DSS201285012

Dear Susan Kurylo,

It has been a pleasure to serve you and we are sorry to see you go. Your account has been canceled as of 08/28/2022. As per your subscriber agreement, you are not responsible for any early termination fees. However, leased Hughes equipment will need to be returned. If you would like HughesNet in the future, you will need to sign up as a new customer.

I want this collection taken off my record and this matter put to rest immediately.

Susan Kurylo

Former address of service

200 Butters Hill RD

Stoneham, Maine

04231

Thank you for taking my complaint

Susan Kurylo

[protected]@yahoo.com

Desired outcome: I want HughesNet to correct my credit report, get the collection agency off my back and stop Harassing me otherwise.

Read full review of Hughes
Hide full review
ComplaintsBoard
R
11:52 am EDT

Hughes To actually receive a box to return the items, and not be charged another amount.

I Canceled my service with Hughesnet in September of 2022, I was told that a box would be shipped to me on October 11, 2022 to return the equipment. I was charged $361 and was told I would be charged $310. I am still waiting for the box, and have been given two different UPS Tracking numbers and they just show that the company made the label. If my equipment is not returned they will charge me another $300 and I can't afford that. Here are the tracking #'s 1Z7AF3880363012313 & 1Z6W37599029076810

Read full review of Hughes
View 0 more photos
Hide full review
ComplaintsBoard
N
3:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hughes Poor service and no resolution

On July 18th we had a very bad thunder storm. My internet went down, which is typical in any storm since it's satellite. The next day I still had no service. I called and told them my box wasn't working. They informed me I would get a replacement box within 5-10 business days. I will have to pay the shipping fee also. I was also told I would receive a credit for the time my service is out. I received a box the very next day! When I switched the boxes out, the book says it could be an hour before it was activated. After an hour and a half still nothing. I reset, powered off, unplugged and still nothing. Next day I call and long story short, they sent me a wrong box. It was someone else's. I was leaving to go out of town until the middle of August. They said they would send another box. Did not receive a box while I was gone. I called when I got back and was told they would send one out immediately. No mention of having to pay shipping. Received box in 4 days. Same thing, not activated after time stayed. I tried the same with this as the other, I even changed outlets. Still not activating. Called once again. They told me to do everything I already had. Told them I thought someone should come out to see what the problem was. I was transferred to someone else to set up an appointment so I thought. This person put me on hold to do some diagnostic. I told them my phone was getting low and probably would cut out. They said if they lost me they would call back. After being on hold for one and a half hours my phone died. I plugged it in to charge. Never received a call back and still no service that I am paying for. Received my bill today and they changed me again for shipping! Am so tired of this company. They should be shut down forever. I want to sue them or just disconnect my service without having to pay the cancellation fee for a crappy service. As of today August 21st, I have no service and no resolution in sight.

Desired outcome: Refund of money paid with no service and no owing cancellation fee.

Read full review of Hughes
Hide full review
ComplaintsBoard
P
10:28 am EDT

Hughes Internet

When I opened my account with Hughes Net my service never worked. I began complaining within a couple of days. They have tons of complaints in my account. Their technician came out to adjust the dish which did not work. It would buffer constantly. It would play a min and buffer a min. I even have this recorded on video. When their technician came out he told me that is just how it is at Hughes Net and that it wasn't going to get any better. I then asked him to just remove the dish from on top of my apartment. I live in elderly and disabled apartments and am not allowed to climb onto the roof and couldn't even if it was allowed due to my disability. The tech stated he was not allowed to do that. All of the rest of my equipment was returned. I requested them to pull the phone calls and they never would. I WILL NOW MAKE IT MY MISSION IN LIFE TO WARN EVERYONE ONLINE AS WELL AS IN PERSON TO NOT OPEN AN ACCOUNT WITH HUGHES NET they will SCAM you out of your money and report you to the credit bureaus for a service that never worked. I honestly do not even know how they are still in business it should be illegal what they are doing to customers. Their service is by far the worst internet service provider out there. Save yourself the trouble and if possible choose a different internet provider. I am turning them into the better business bureau.

Desired outcome: Remove the charge from my account and to the credit agencies

Read full review of Hughes
Hide full review
ComplaintsBoard
B
1:49 pm EDT

Hughes Complaint

This is an official complaint that I just submitted to Hughes Net.

My Account number is: DSS38830178

When I first signed up with Hughes Net, I was told that I would be able to have a technician come to our site during the winter (via a snowmobile to get to the location). I paid for the Express Service Plan. During the winter of 2022 we had a snow storm that may have shifted the satellite dish and our internet stopped working. I called for support and was told that we would have to wait until the snow melts. I never would have signed a year contract, during the pandemic (!), if I knew that you would not be able to service our location in the snow. I was sold a service that was not available, which SHOULD make the contract obsolete. I tried to cancel the contract at that time as there was no use for this internet service if you couldn't fix it. We need internet to work at this location and because you couldn't fix it we couldn't work from here. I called twice to challenge the early cancellation fee and got no where. This is unacceptable service and business. I will be reporting this to the Better Business Bureau. What Hughes Net customer service should have done, was at the time that you could not fix my service, you should have waived the early cancellation fee and allowed me to exit the contract that was sold to me on false pretenses. Your solution was to suspend my service for months and not charge me. That doesn't work for me when I have to work remote due to a pandemic. Today was my second call and I paid the early cancellation fee because I don't have time to keep calling and fighting this, as it is apparent Hughes Net does not put their customers first during a pandemic. I am extremely frustrated and disappointed in Hughes Net for the lack of transparency of service for remote locations and lack of flexibility during a pandemic. I was told that you have a feedback form, but there is no where on your site that I could find. I was told to search your FAQ...there was nothing there for complaints or feedback. Please forward this to whoever is responsible for official complaints.

The address below is the remote location that we had Hughes Net. My email is [protected]@yahoo.com [protected]

Becky McCall

Desired outcome: Hughes Net update their remote service policy and provide a refund for the early cancellation fee.

Read full review of Hughes
Hide full review
ComplaintsBoard
L
12:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hughes Misleading services

I am in a rural area of Missouri and have terrible bandwidth and slow response. During my last complaint with the service, that company sent me to their 3rd party provider, HughesNet. Shame on them. HughesNet asked what my usage would be so they can better fit my needs. I Specifically told them my access into work thru VPN. No problem was their response. During the first days I could not connect to work and called about that. On my third complaint call to them I was informed that they do Not support the VPN service if used since it lowered it all by as much as 75%! All true, as we were not able to connect to NetFlix or any thing else. I was totally LIED To concerning their capabilities to fulfill my needs. I was also not told about the $400 early cancellation fee. I quickly, after 1 week of frustration, cancelled the TERRIBLE service.

Desired outcome: The company needs to be honest and disclose all to their potential customers. This company is not Honest nor Truthful.

Read full review of Hughes
Hide full review
ComplaintsBoard
B
12:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hughes Customer service and internet service

Internet has not worked properly since installation in early April. It keeps dropping out. Emailed them 3x from their site with no response. Called and asked for tech visit and was told I could call back another time. Chatted online twice yesterday requesting tech. Not sure if internet disconnected us or they dropped the chat. My husband called them this morning and they refused to send tech. We have been paying $8/mo extra to get service when we need it and they refuse to address the issue. It took over 3-1/2 hours to stream a 90-minute show. We often get messages from our security system stating it’s been disconnected for over 30 minutes. Then, even though we pay extra for repair service, they said it would cost us $150.

Desired outcome: Properly working internet and better customer service

Read full review of Hughes
Hide full review

Hughes Customer Reviews Overview

HughesNet is a satellite internet service provider that offers broadband connectivity to customers across the United States, particularly in rural and remote areas where traditional high-speed internet options are limited or unavailable. Their services include various internet plans with different data allowances to suit individual usage needs. HughesNet emphasizes its availability nationwide, leveraging satellite technology to provide internet access. Additionally, they offer built-in features such as data-saving modes to help manage bandwidth usage.

Hughes In-depth Review

In Summary: HughesNet offers satellite internet services primarily targeting rural and remote areas where traditional broadband is not available. While it provides widespread coverage and a variety of plans, customers should be aware of its speed limitations, data caps, and contract terms. The installation process is straightforward, but there may be initial costs involved. Performance can vary, especially during peak times, and customer service experiences are mixed. HughesNet includes features like built-in Wi-Fi and a Bonus Zone, but users must weigh these against the overall cost and value for money. The company also shows a commitment to sustainability and community involvement.

Company Overview: HughesNet is a long-standing provider of satellite internet services, known for connecting users in rural and remote areas. Their core offerings revolve around internet connectivity with a focus on areas underserved by traditional broadband.

Internet Service Options: HughesNet offers a range of plans that vary in price and data allowances, with speeds up to 25 Mbps. All plans come with data caps, and exceeding these limits can result in reduced speeds. Contract terms typically require a 24-month commitment.

Installation and Setup: Installation is generally handled by professional technicians and is often praised for its simplicity. Customers receive a satellite dish and modem, but there may be initial setup fees or equipment costs to consider.

Performance and Reliability: Users report that actual speeds can sometimes fall short of advertised speeds, particularly during peak hours. However, the network is known for its reliability in areas where other internet services are unavailable.

Customer Service: Customer service experiences with HughesNet are varied, with some users reporting quick and helpful responses, while others have faced challenges. Support is available through phone, email, and chat.

Coverage and Availability: HughesNet's primary advantage is its extensive geographic coverage, especially in rural and remote areas where other internet options are limited or nonexistent.

User Experience: Customer reviews are mixed, with some praising the service for its availability and others critiquing it for speed and data limitations. The user interface for account management is functional, and the mobile app offers additional convenience for managing services.

Additional Features and Services: HughesNet includes built-in Wi-Fi with its modems and offers a Bonus Zone, where customers can use additional data during off-peak hours. Other value-added services may be available depending on the plan.

Pricing and Value for Money: When compared to other satellite internet providers, HughesNet's pricing is competitive, but it may seem high compared to traditional broadband. The company occasionally offers promotions, but customers should be mindful of termination fees and refund policies.

Sustainability and Corporate Responsibility: HughesNet demonstrates a commitment to reducing its environmental impact and engages in various sustainability initiatives. The company also participates in community programs and strives for social responsibility.

Pros and Cons: HughesNet's key advantages include its availability in remote areas and the inclusion of features like the Bonus Zone. However, the disadvantages of speed limitations and data caps are significant. The service is best suited for users with limited internet options.

Final Verdict: HughesNet is a viable option for users in rural and remote locations who have limited access to other types of internet services. While it offers reliable coverage and some unique features, potential customers should carefully consider the speed and data limitations, as well as the overall cost, before committing. For light internet users and those without other options, HughesNet can be a suitable choice, but heavy streamers and those used to high-speed broadband may find it lacking.

How to file a complaint about Hughes?

Here is a guide on how to file a complaint against Hughes on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hughes in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hughes. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Hughes on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Hughes contacts

Phone numbers

+1 (866) 347-3292 +1 (844) 737-2700 More phone numbers

Website

www.hughesnet.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Hughes?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hughes Customer Service. Initial Hughes complaints should be directed to their team directly. You can find contact details for Hughes above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hughes. Discuss the issues you have had with Hughes and work with their customer service team to find a resolution.