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HughesNet Customer Care Service

Hughes Network Systems, LLC.

841 3 Fountains Drive Unit 248
United States - UT84107

Customer Support Phone Numbers

+1 866 347 3292 3 4

HughesNet Complaints & Reviews

Hughesnet / My compaints is about your service

bobbylee222001 on Nov 27, 2016
To who it may concern i a really upset with your internet service s it dose not work good in my area, and i have been try to cancel your service 2 year but every time i called to cancel the service, the customer service people keep telling me, that iam responsible for moving the satellite off...

Hughesnet / Hughesnet internet service and speed

Monica K.R. on Nov 14, 2016
Case # 18663473292 My detailed complaint is as follows: I began my service with Hughes Net on Sept. 2, 2016. We were assured by Hughes Net personnel in person and over the phone that we would have high speed internet and I would be able to conduct my work on line without trouble. I am a...

Hughesnet Internet Services / HughesNet satellite Internet

Retired Guy on Sep 26, 2016
We ordered Hughsnet on 07-26-16 and paid for the modem, bought a router (to avoid monthly rental) and paid for a month of service upfront. Auto payments were to follow through Direct TV. We were shut off on 08-26-16 and told we didn't pay our bill. They did, however, take out the next...

HughesNet / Refuse to send me a box to send back the equipment

ghaney on Aug 23, 2016
Hughes net is the rudest company I have ever tried to deal with. I purchased their product in May. After they came and hooked up my equipment they left stating everything was working. I could not get my internet to work on my phone, the tv or my laptop. I called them the next day. After...

HughesNet / unethical behavior

Karl Manley on Aug 3, 2016
Aug 3, 2016 Phone cancellation of Satellite internet service ref# 100349280 I was paid through August 8th on my recurring 30 day data cycle but was told that since my billing cycle was on the 4th, my service would end on the 4th. Therefore, I paid for service that was not delivered. Their...

HughesNet / Internet

Robin428 on Jun 24, 2016
We have had HughesNet since December 2016 and it is slow and unreliable. In June it stopped working completely and we called their service department. They said there would be a fee for the service and that the dish was misaligned. I agreed and they sent out the same tech who did the...

HughesNet / Internet service

Trace Sykes on Jun 12, 2016
The first month I began a 2 yr contract with Hughesnet I called to cancel because it was too slow for me to work from home. A supervisor suggested they bump me up to their top plan at a $30/mo discounted rate to see if it increased the speed. It didn't but I agreed to pay the $63/mo for my...

HughesNet / Internet Service

Marcy78 on Jun 7, 2016
I have just started working for a Company from home. I had Hughesnet Installed because I wanted the best internet service that I could have. I live in the mountains and I was worried about getting a good signal. Apparently Hughesnet has a very high PING, 900-1200. I was not told this by my...

HughesNet / Unethical behavior

rgstoughton on Apr 25, 2016
This fiasco started on April 12 2016..I phoned to request new service.As this location is fairly remote, I explained very clearly that the installer we to contact me. I was given I stall date of April 21..of course I did not receive a call from installer so I called myself.When I spoke to...

Hughesnet Satellite / Internet/Home Phone service

zeegal on Apr 15, 2016
HughesNet Satellite is a total rip off. I have their internet/home phone service and I've experienced everything others on this site have complained about. There are other websites people have filed complaints on and the complaints are in the hundreds if not more. Complaining to HughesNet is a...

HughesNet / Email account was canceled

janankent on Apr 14, 2016
I've never in my life been so upset iv had the services for five years had so many problems that i cancelled my services . I was never told my email would be canceled . well as of yesterday i was unable to access that account i have a construction company and have five years of...

HughesNet / Phone service and sales

papajigs on Apr 4, 2016
When I signed up for internet and phone service I was told by two sales people that the price would be $59.95 for 3 months and then 79.94 after that.They both also said my contract would be for 1 year. I have no complaint whatsoever about the internet service but their .phone service...

HughesNet / Internet customer service

jpsmed on Feb 20, 2016
Have Had troubles with billing since the state!!! Lost tons of money...even after we faxed proof and still wasn't credited. Not as of todays invoice you are showing a reversal of payment of over $98.00. Will not send any paperwork to show me in hard copy where this happened. My Bill...

HughesNet / Internet service

Reviewer62797 on Feb 3, 2016
We had been with them for a couple of years, but something changed last December. Suddenly we started being hit with our bandwidth cap and had to purchase "tokens" on order to maintain bandwidth through the last week or so of the billing period. Tech support assured us it was because we...

HughesNet / This is so unbelievable

Castey on Jan 21, 2016
I purchased a service from them over a year ago. I was ASSURED by the sales agent that the package we were getting "was more than enough for what you are going to be doing online" I CLEARLY explained that we are Amazon subscribers and DOWNLOAD books regularly and my husband watches tv on...

HughesNet / Was told that they were the only service in our area by direct tv and hughesnet the service is horrible and i have a big dish on the side of my house.

Cokemachughesnet on Jan 15, 2016
We bought a house in Mohave Valley AZ, because we have direct tv at our CA home we wanted the same here. When contacting direct tv it was told to us that hughes net was the only wifi provider. So we contacted them they came out and the only place that would be good, do to winds was on the...

HughesNet / Unethical Sales

bhp123 on Jan 8, 2016
I contacted Hughes regarding reconnecting my service on Dec. 29. I own my equipment and did not have to purchase it new. The agent was told this. After agreeing to the service and giving my cell phone number and credit card, I found that I was to be charged for an equipment lease fee...

HughesNet / Refusing to acknowledge payment

Jacque M. Sharp on Dec 30, 2015
My account number is DSS10026742. On October 2, 2015 I went on the website and attempted to make a payment with the debit card in my name(Jacquelyn Sharp) My bank declined that payment because of previous problems with Hughesnet and my debit card. I then made a payment successfully with a...

Hughes Net / Being charged for disconnecting

Reviewer53332 on Dec 20, 2015
They were to send me a box to return my materials, in order to get a refund. 1. They seem incapable of getting me a box after 4 tries. if you Google map my address= my house is right there. 2. They expect me to crawl onto a roof of a house I no longer live in and don't know the...

HughesNet / Internet service

Reviewer86586 on Dec 13, 2015
I'm waiting to see Hughes network having to pay us customers back a lot of money for there Fraudulent service this company needs to have a class action suit against them for false advertising. this is the worst service for Internet that I have had for well since the Internet. They...

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