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HughesNet Logo

HughesNet

Hughes Network Systems, LLC.

Hughes Communications is a provider of satellite-based communications services. The company operates its satellite business through its wholly owned subsidiary, Hughes Network Systems LLC.
United States
Customer Care
Phone:1-866-293-8945
 
Go to HughesNet:    Twitter  Facebook  Google+     

HughesNet Complaints & Reviews

Hughesnet - Harassment

Posted: 2015-02-13 by    Hughesed&Abused
Complaint Rating:  0 % with 0 votes
Despite my demands to be removed from solicitations, this company continues to harass me!...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Hughesnet - Maryland, Germantown - double charged

Posted: 2015-01-27 by    rstimpsom
Complaint Rating:  0 % with 0 votes
I called Hughesnet to get service and paid 158.98 for activation fee and the next day checking my account I found a dole charge, I called hughesnet and they sid they did not show it so I went to my bank and they faxed my bank statement to them. Called to hours later and they said it would take...
Complaint comments Comments Complaint country United States, Maryland, Germantown Complaint category Internet Services

Hughesnet / Satellite Internet - Georgia, Leesburg - Horrible Service, Horrible Company

Posted: 2014-11-02 by    Mr Washington
Complaint Rating:  0 % with 0 votes
HughesNet Satellite Internet is the worst ISP on the market. They are pure criminals and the government is allowing this to continue. I have read the comments on this website regarding HughesNet. Is this information getting passed up to the right people? Yes, I agree on filing a civil lawsuit....
Complaint comments Comments Complaint country United States, Georgia, Leesburg Complaint category Internet Providers

Hughesnet - Criminals & Thieves

Posted: 2014-09-26 by    Unhappy Customer of HughesNet!
Complaint Rating:  0 % with 0 votes
HughesNet Internet provider are a group of thieves and criminals. They will steal from you and claim they don't, they will say you haven;t returned equipment when you have proof you have. They will even claim to credit you back for days your service is down (which is A LOT), however there...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughesnet - Failure to provide service

Posted: 2014-09-13 by    Mistiee
Complaint Rating:  0 % with 0 votes
Tired of Hughesnets Failure to provide service. Bad Service, don't care attitude. Complaints go unheard. Time to file a Lawsuit against them. That's the only thing that will get their attention. Also when they advertise faster internet Gen 4, Its False advertisement because its slower...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughesnet - Account Reactivation

Posted: 2014-09-02 by    Bonnie Lynn
Complaint Rating:  0 % with 0 votes
We have had Internet service with HughesNet since Feb 2009. Upgraded to HughesNet Gen4 in 2013. Due to circumstances beyond our control, we needed to cancel the service but were told we could only suspend the service for 6 months and then would be able to request another suspension which would...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughesnet - failure to provide service/dishonest business practices

Posted: 2014-07-29 by    Bartswife91
Complaint Rating:  0 % with 0 votes
We started using Hughes net in February of 2012, because we live out in the country it was basically our only choice. Our service was slow so I called to have them check our system in August of 2013. I told the representative Isel that it was important our service was reliable and reasonably...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughesnet - Customer service it

Posted: 2014-07-26 by    barbara1976
Complaint Rating:  0 % with 0 votes
I am active duty army. I live on post at Fort Carson located in Colorado Springs, CO. My Internet went down around 5 pm MST. I called at 6pm MST and spoke to Ivan. We tried to get it up and working but no luck. This is the 4th time this has happened. I am currently enrolled an online university...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Hughesnet - Deception in advertising

Posted: 2014-06-20 by    B.J. Wathen
Complaint Rating:  100 % with 1 votes
I signed with Hughes Net about a year ago. The installer said I would have no problems with the service. This is not true; they limit your time on their service and last evening I was asked if I wanted to use a token.


You see, my Internet service had dropped to a dial...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughesnet Internet Service - Slow internet speed

Posted: 2014-04-09 by    Allen Totubbi
Complaint Rating:  0 % with 0 votes
I'm a new customer to Hughesnet. I chose them because they advertise fast internet service. For the most part, I'm satisfied with their service; however, during the hours of 6 P.M. and Midnight, their service is so slow, I can't do the things I need to do. I've spoken to...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughesnet - Its a scam

Posted: 2014-01-30 by    Mark Inman
Complaint Rating:  100 % with 5 votes
I signed up for Hughes net internet service in Nov. 2013 they immediately charged my bank account $61 for the first thirty
days. The person who took my order said if I was not happy with it I could cancel within the first month. Well the first month
I called about the slow connection...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughesnet - WILL NOT DOWNGRADE SERVICE PLAN

Posted: 2014-01-16 by    slash121
Complaint Rating:  100 % with 1 votes
Dear Hughesnet--On August 17, 2013 I set up an autopay account. During this process I downgraded my service plan from the 15GB plan to the 10GB plan with the understanding that my monthly payment would be $59.99. I received a conformation #96865.
On September 17-2013 I spoke to representative...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughesnet - service speed

Posted: 2014-01-04 by    ruben paz
Complaint Rating:  0 % with 0 votes
hello there.
I signed a contract with DirectTv on 09-2013 for a complete package of Cable TV and internet services. Tthey endorsed me with a third party company for internet services without previous notice. DirecTV told me that after sign in up .
That third party is Hughesnet.and...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughesnet Satellite Internet - Ohio, Steubenville - Misrepresentation of Product Gen4

Posted: 2013-11-06 by    MelanieD
Complaint Rating:  100 % with 1 votes
I signed up for service with HughesNet who represents themselves as Rural America’s #1 Choice for reliable, blazing fast internet connections. At the time of signup, I had XFinity with Comcast whose service was good and reliable, but they kept increasing their prices. I was assured that...
Complaint comments Comments Complaint country United States, Ohio, Steubenville Complaint category Satellite & Cable TV

Hughesnet - California, Ione - Slow, slow, slow

Posted: 2013-10-23 by    AmadorJoe
Complaint Rating:  100 % with 1 votes
After being contacted by their local installers touting the wonderful benefits of HughesNet Gen 4, we decided to switch from our Wildblue satellite internet service to HughesNet. We were told that HughesNet would be up to 10X faster and $20 cheaper per month. Well, at least the latter is true....
Complaint comments Comments Complaint country United States, California, Ione Complaint category Internet Providers

Hughesnet - Texas, Bellevue - unauthorized bank withdrawal

Posted: 2013-10-12 by    mbrewer
Complaint Rating:  0 % with 0 votes
Plain and simple... Stealing money from people's checking account... And they have the nerve to offer paying back the money $20 a month off our bill ??? Admitting they made an
Unauthorized withdrawal... Right??... Pretty sure I would be prosecuted for such actions....
Complaint comments Comments Complaint country United States, Texas, Bellevue Complaint category Internet Providers

Hughesnet - Illinois - Bait And Switch

Posted: 2013-08-03 by    Foggman
Complaint Rating:  100 % with 2 votes
This is the mail I sent to HughesNet and was called back by an individual who did not know anything and continually informed me they could not return my account back to its original status. I started sending them an Invoice once a month for 3 months. Current to date there has been no response...
Complaint comments Comments Complaint country United States, Illinois Complaint category Internet Services

Hughesnet - West Virginia - Broken promises

Posted: 2013-07-22 by    nomad57
Complaint Rating:  0 % with 0 votes
I got on with this company back over a year ago, I had to move due to financial reasons and presently living in government housing. Where I live doesn't accept any other provider except for direc. I moved into government housing since Dec 2012, so I haven't had internet since than....
Complaint comments Comments Complaint country United States, West Virginia Complaint category Internet Providers

Hughesnet.com - Texas, Livingston - poor service or no service

Posted: 2013-07-15 by    Darrell Adams
Complaint Rating:  0 % with 0 votes
We moved here from Wyoming about a year ago and started looking for an internet provider. We contacted Dishnet because we transfered our dishnet TV service that we already had. Dishnet said that they could not serve us, , even though they advertise they can provide internet service anywhere...
Complaint comments Comments Complaint country United States, Texas, Livingston Complaint category Internet Services

Hughesnet - Florida - Terrible Service & Staff

Posted: 2013-07-12 by    DevonB
Complaint Rating:  0 % with 0 votes
I canceled my service with HughesNet as each time the weather was less than perfect, we lost all service. Plus, it is was slower than dial up. I had to make two calls and spent over an hour on the phone with an account manager on 19 March trying to cancel my service. They failed to adequately...
Complaint comments Comments Complaint country United States, Florida Complaint category Satellite & Cable TV

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