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Dear Sir/Madam,
I am the owner of a WRV CAR no UP25 CM 2740 which I bought on January 4th 2019 from Eternal Motors Bareilly UP243001.
My first and second service went off without a hitch and I was very happy with the service and the professionalism of the people I had to deal with especially Mr. Devendra who was the main person who convinced me to buy this car when I was changing my SX4 Maruti.
But the third service which was left me disgusted and totally unnerved at the way I was spoken to by Mr. Shivam Saxena. who was handling my car in the service dept. He had no clue.
Anyway...to give you the details ...The girl Shefali made a couple of calls to me informing me about the due date of my service and my insurance. But since my husband was in for surgery and I was down with viral I explained to her and she was kind enough to understand. Finally, we got in touch and we settled the date and time...for 11:30.
As I was driving Shefali called me to ask and confirm and I told her I would be there in 5 minutes.
I reached your gate at 11:20...met with Mr. Shubam Saxena...and asked him how long would it take...and he told me 2 hours. ...it was a routine service as my car was running very well and very smoothly.
We waited in the freezing cold...for 5 hours. I kept on asking them and they said it had gone to the wash.
Meanwhile I took my cheque book to your insurance counter and the lady with the glasses was rude impolite and had no clue. They said they had to call a surveyor...so I asked them todo so...but they said only after my car had been serviced...so I requested them to let me make the payment as from past experience, I know that even to get a voucher it takes about 20 minutes in this place.
She just didn't know anything...and was actually chatting up a friend on the phone while I stood there.
Anyway...we tried to ask people to please speed up as I had an appointment with the Surgeon at 4 pm...but no one was bothered.
I spoke to the service manager who told me that it was written on my paper that it will take 5 hours...I was aghast! I asked Mr Shubham...and he told me some cock and bull story ...until I lost my temper...walked into the workshop and told them..enough is enough ...I want my car.
There were scratches on the bonnet...and I pointed that out...and the windshield was dirty...insides hadn't been cleaned...two of my mud guards were missing...
But no one was listening...So I took the car and drove out...in disgust.
My car which was in perfect condition has been ruined. The noise in the clutch...the a/c makes a whirring sound which was so silent earlier...and there is some noise. I saw a young boy take something out of my right front wheel...but it was not replaced or put back. I stood there at the viewing gallery and watched my car just lying there with no one doing anything.
I called up Mr Devendra to settle all this but to no avail. No one takes the call.
I had taken my husband along to buy a sedan but now we are definitely not going to...and this has been put on the social media too.
There was no apology no nothing which is totally unacceptable to me.
I didn't want to take up the matter with you but now ...Eternal Honda has left me with no choice.
I just want my car fixed and running like it was...that's all. If there is nothing done by the 31 st I will have to take action.
Otherwise, I will have to take this matter up with the higher authorities... or the consumer forum.
Thanking you
Ms. Anuradha Khandelwal
Bungalow no 8
Serpentine Road
Near Jat Mess
Bareilly 243001 UP
Phone [protected]
