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Cable Dr, West Midlands
United States - WS27BN
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HomeServe Complaints & Reviews

Homeserve - Failure to fix boiler

Posted: 2015-11-23 by    Reviewer39744
Complaint Rating:  0 % with 0 votes
Date of Incident - 14/11/2015 Issue- Failure to fix boiler on three visits Visited property -17, 19, 20th November 2015 The boiler stopped working on the 14th November 2015, we called Homeserve requesting a call out they sent an engineer from Plumright (outsource company) on the dates above....

Homeserve Boiler Cover - Poor Engineer Scheduling & Knowledge

Posted: 2014-12-12 by    Not glad
Complaint Rating:  0 % with 0 votes
Arranged an appointment slot of between 8am - 12pm on Tue for an engineer to visit to diagnose a fault with the boiler. He turns up at 11.45 and after 1.5 hours of being unable to diagnose the problem, he rings the boiler manufacturer (who tells him within a minute to order a new control panel)....

Homeserve - boiler breakdown

Posted: 2014-11-26 by    vespa66
Complaint Rating:  0 % with 0 votes
I have been with Homeserve for numerous years but rarely needed to use them .They take my money every month and my premium goes up every year!
Last Monday 17th November i called them at 20:30 ish to say my boiler was not working .Ok, the call centre man said, i am sorry to hear that,...

Homeserve - England, Lancashire, Preston - Taken payment and not done work

Posted: 2012-09-24 by    John M Fisher
Complaint Rating:  100 % with 1 votes
The main circuit breaker for my electric ocket blew and would not re-set. I contacted my Insurance company who advised that my insurance did not cover me. They transfered me to Homeserve so I could get someone out.
Homeserve took £75 plus VAT for one hours work and sent an electrician...

Homeserve - England, Cambridgeshire, Cambridge - Paid additional on the spot charge

Posted: 2012-05-02 by    Marie Allan
Complaint Rating:  100 % with 1 votes
We called out Homeserve to mend a burst pipe - to an outside tap so not covered by our Homeserve Insurance. My husband was charged £103.50. Having repaired the pipe, the plumber tried to turn the stopcock on but it was broken. In order to repair the stop cock the plumber asked that I ring...

Homeserve - Scam

Posted: 2011-08-12 by    mazdok
Complaint Rating:  78 % with 9 votes
I called the insurance company (11 03 2009) as i have a leak in my kitchen and my neighbours roof is damaged because of it.

a plumber came out and had a look at it that day and says my trap under my sink needed replaced and wedged it in place with a tile until he could get permission...

Homeserve - England, Hertfordshire - boiler service

Posted: 2011-07-11 by    Mikehar
Complaint Rating:  100 % with 1 votes
A man came to service the boiler on Friday, on the Monday morning we complained to HomeServe that it would not ignite and had no hot water.
Putting us through to the service dept we were told that 24 hours had elapsed and to make a fresh claim.
The trick they had up their sleeve...

Homeserve Insurance - Failure to provide serve

Posted: 2011-05-21 by    boldredrosie
Complaint Rating:  83 % with 6 votes
I hope I'm posting this in the right place but I wanted to warn people about Homeserve and the cover it provides for boilers, central heating etc.

Briefly, we moved into our house about six years ago and bought cover with Homeserve for the boiler, central heating, electrics,...

Homeserve - England, Surrey - Homeserve - Faulty Boiler Board Replacement

Posted: 2011-03-22 by    NoHeatingNoHotWater
Complaint Rating:  0 % with 0 votes
Dear Sir/ Madame,

I am writing to kindly request your urgent assistance to remove the photo attached to the last comment because accidentally I chose to upload the wrong picture where my full address is showing and I cannot remove it and replace it with the correct one.

Homeserve - England, Surrey - Faulty Boiler Board Replacement

Posted: 2011-03-17 by    NoHeatingNoHotWater
Complaint Rating:  100 % with 1 votes
his is the 5th day with no heating and no hot water…
the emergency service was told on Sunday and was here on Tuesday…
did nothing
today Thursday they said that we should get an electrician and then call them to come back…
before they left they...

Homeserve - No Show

Posted: 2011-02-22 by    Danilynne
Complaint Rating:  100 % with 4 votes
Had a policy in place with Homeserve covering plumbing, electrical and water supply. The toilet started making a gurgling sound and began draining/filling slow. Called 1:00pm, told a plumber would be with us between 2-4. At this time I informed the rep that we had only one toilet and my husband...

Homeserve - England, Essex - furniture

Posted: 2011-02-21 by    boon
Complaint Rating:  50 % with 2 votes
for some time now iv been waiting for a reply from homeserve HQ about my three piece; ive emailed them sent aletter nothing so now its time to contact you again for the last time to see wether you are going to sort my furniture out the guy who came round took pitures told me il here from you...

Homeserve - England, West Midlands, Birmingham - Failure to comply to Sec 7 Data Protection Act

Posted:    Mr KNIGHT
Complaint Rating:  100 % with 7 votes
At the beginning of this year I had a complaint against Homeserve regarding their failure to respond to my boiler not working for a period of 13 days in, what was then, the coldest period in recent history.
I made a Subject Access request for them to reveal all of the 'Personal'...

Homeserve - Wales, Powys - Failure to do what is promised

Posted:    Richard Anthony Camp
Complaint Rating:  75 % with 8 votes
Do not touch this firm with a barge pole. They happily left us without any water for 8 days; on another occasion, they came to repair the toilet flush which was malfunctioning. By the time they had `finished' it did not work at all.
On both occasions it was necessary to employ local...

Homeserve - Boiler Cover

Posted:    kgg
Complaint Rating:  80 % with 10 votes
I have a boiler contract with Homeserve.

My Glow-worm Enerygysaver 60 boiler started playing up so I contacted Homeserve.

They sent a engineer to take a look.

He found a leak and said he will order a part.

A week later I got a call...

Homeserve - England, Greater London - faulty repairs/no service

Posted:    markbreach
Complaint Rating:  100 % with 5 votes
Left with 2nd hand water pump fitted and highly dangerous electrical installation. Homeserve will not rectify the problems they have caused....

Homeserve - England, Greater London - Refusal to fix drainage problem

Posted:    graham
Complaint Rating:  77 % with 43 votes
I have held 3 seperate policies with Homeserve for the couple of years. We had a blocked drain which was causing our toilet to overflow. Homeserve sent out an engineer who agreed that the drains behind the toilet must have some kind of blockage. The drains were behind a tiled wall. We are getting...

HomeServe Warranty - Do not honor warranty!

Posted:    Namal DeSilva
Complaint Rating:  0 % with 0 votes
I bought a warranty through our mortgage company GMAC for electrical appliances in our house. The name of the company is Home Serve. When the time came for them to replace our air conditioner the company says we switched some switchers or wires to by pass something and that caused the air conditioner...

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