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HomeServe Customer Care Service

HomeServe Membership Ltd.

Cable Dr, West Midlands
United States - WS27BN

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HomeServe Complaints & Reviews

Homeserve / Poor customer service

Reviewer23983 on 2016-01-18
We have boiler cover with HomeServe and had a call out late 2015 to look at a faulty boiler. The engineer was very unhelpful and we are not convinced he did anything. We then had the same issue last week and have called HomeServe and asked them to come out and look at the original issue...

Homeserve / Sewer Septic line

Reviewer15871 on 2016-01-10
I purchase the sewer septic line coverage from home serve and they are a rip off. I had a line blockage which they said in their contract they will unblock all sewage lines. Since the blocked line did not come out of the house into the sewage tank they did not cover the blockage. Honeserve...

Homeserve / Failure to fix boiler

Reviewer39744 on 2015-11-23
Date of Incident - 14/11/2015 Issue- Failure to fix boiler on three visits Visited property -17, 19, 20th November 2015 The boiler stopped working on the 14th November 2015, we called Homeserve requesting a call out they sent an engineer from Plumright (outsource company) on the date...

Homeserve Boiler Cover / Poor Engineer Scheduling & Knowledge

Not glad on 2014-12-12
Arranged an appointment slot of between 8am - 12pm on Tue for an engineer to visit to diagnose a fault with the boiler. He turns up at 11.45 and after 1.5 hours of being unable to diagnose the problem, he rings the boiler manufacturer (who tells him within a minute to order a new control...

Homeserve / boiler breakdown

vespa66 on 2014-11-26
I have been with Homeserve for numerous years but rarely needed to use them .They take my money every month and my premium goes up every year! Last Monday 17th November i called them at 20:30 ish to say my boiler was not working .Ok, the call centre man said, i am sorry to hear that...

Homeserve - England, Lancashire, Preston / Taken payment and not done work

John M Fisher on 2012-09-24
The main circuit breaker for my electric ocket blew and would not re-set. I contacted my Insurance company who advised that my insurance did not cover me. They transfered me to Homeserve so I could get someone out. Homeserve took £75 plus VAT for one hours work and sent an electrician...

Homeserve - England, Cambridgeshire, Cambridge / Paid additional on the spot charge

Marie Allan on 2012-05-02
We called out Homeserve to mend a burst pipe - to an outside tap so not covered by our Homeserve Insurance. My husband was charged £103.50. Having repaired the pipe, the plumber tried to turn the stopcock on but it was broken. In order to repair the stop cock the plumber asked that I...

Homeserve / Scam

mazdok on 2011-08-12
I called the insurance company (11 03 2009) as i have a leak in my kitchen and my neighbours roof is damaged because of it. a plumber came out and had a look at it that day and says my trap under my sink needed replaced and wedged it in place with a tile until he could get permission from my...

Homeserve - England, Hertfordshire / boiler service

Mikehar on 2011-07-11
A man came to service the boiler on Friday, on the Monday morning we complained to HomeServe that it would not ignite and had no hot water. Putting us through to the service dept we were told that 24 hours had elapsed and to make a fresh claim. The trick they had up their sleeve was to...

Homeserve Insurance / Failure to provide serve

boldredrosie on 2011-05-21
I hope I'm posting this in the right place but I wanted to warn people about Homeserve and the cover it provides for boilers, central heating etc. Briefly, we moved into our house about six years ago and bought cover with Homeserve for the boiler, central heating, electrics, drains, and...

Homeserve - England, Surrey / Homeserve - Faulty Boiler Board Replacement

NoHeatingNoHotWater on 2011-03-22
Dear Sir/ Madame, I am writing to kindly request your urgent assistance to remove the photo attached to the last comment because accidentally I chose to upload the wrong picture where my full address is showing and I cannot remove it and replace it with the correct one. Awaiting for your...

Homeserve - England, Surrey / Faulty Boiler Board Replacement

NoHeatingNoHotWater on 2011-03-17
his is the 5th day with no heating and no hot water… the emergency service was told on Sunday and was here on Tuesday… did nothing today Thursday they said that we should get an electrician and then call them to come back… before they left they said that all the...

Homeserve / No Show

Danilynne on 2011-02-22
Had a policy in place with Homeserve covering plumbing, electrical and water supply. The toilet started making a gurgling sound and began draining/filling slow. Called 1:00pm, told a plumber would be with us between 2-4. At this time I informed the rep that we had only one toilet and my...

Homeserve - England, Essex / furniture

boon on 2011-02-21
for some time now iv been waiting for a reply from homeserve HQ about my three piece; ive emailed them sent aletter nothing so now its time to contact you again for the last time to see wether you are going to sort my furniture out the guy who came round took pitures told me il here from you but nothing, certificate number-020563855

Homeserve - England, West Midlands, Birmingham / Failure to comply to Sec 7 Data Protection Act

At the beginning of this year I had a complaint against Homeserve regarding their failure to respond to my boiler not working for a period of 13 days in, what was then, the coldest period in recent history. I made a Subject Access request for them to reveal all of the 'Personal'...

Homeserve - Wales, Powys / Failure to do what is promised

Do not touch this firm with a barge pole. They happily left us without any water for 8 days; on another occasion, they came to repair the toilet flush which was malfunctioning. By the time they had `finished' it did not work at all. On both occasions it was necessary to employ local...

Homeserve / Boiler Cover

kgg on
I have a boiler contract with Homeserve. My Glow-worm Enerygysaver 60 boiler started playing up so I contacted Homeserve. They sent a engineer to take a look. He found a leak and said he will order a part. A week later I got a call from Homeserve saying that the parts will cost too...

Homeserve - England, Greater London / faulty repairs/no service

Left with 2nd hand water pump fitted and highly dangerous electrical installation. Homeserve will not rectify the problems they have caused.

Homeserve - England, Greater London / Refusal to fix drainage problem

graham on
I have held 3 seperate policies with Homeserve for the couple of years. We had a blocked drain which was causing our toilet to overflow. Homeserve sent out an engineer who agreed that the drains behind the toilet must have some kind of blockage. The drains were behind a tiled wall. We are...

HomeServe Warranty / Do not honor warranty!

I bought a warranty through our mortgage company GMAC for electrical appliances in our house. The name of the company is Home Serve. When the time came for them to replace our air conditioner the company says we switched some switchers or wires to by pass something and that caused the air...

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