Hilton Grand Vacations Club review: Diamond resort membership

I signed up for the membership back in October of 2023 while on a trip. I was told it’s preferred for you to have the account on automatic payment but you can always call to take it off if need be. My first payment was in December 2023, when I did call to have the automatic payments turned off I was transferred, hung up on and just given a run around. I kept calling and got someone who provided me an e-mail ([protected]@hgv.com) and told me to email ASAP so they can cancel the automatic payment before it drafts, which I did on that same day of December 6th. No one ever responded or reached out(they have an email and cellphone number as well as my home address for correspondence purposes. Here it is December 13th and the payment posted to my account (no pending or anything went straight through). I called because of course that done messed with my money and I have more important bills that’s getting refunded because the payment came out of my account. I called and spoke with a lady that canceled the automatic payments (so she said) and puts me on the line with a supervisor like I requested. The supervisor lets me know that they weren’t given sufficient notice nor did I elaborate enough in the email so there’s nothing they can do about the payment and it’ll take 60 days to refund me. I asked if that can be provided via email so I can let my bank know and of course it couldn’t so here I am. No resolution to the situation in just supposed to live with it.