Hersheypark review: Refund or free return tickets

My family and I (total of 7 people) went to Hershey Park 6/25 & 6/26 - we purchased our tickets online. To my surprise the park was dirty especially the bathrooms which were actually discusstting ! Every employee I asked a question to, such as where a certain ride was had the same answer - they didn't know! how do you employ people who do not know the park? I asked several different employees where Nathan's was and was told there was no Nathan's in the park when there actually is! Obviously you need to train tyour employees to be able to answer simple questions. I purchased the refillable drink cups only to have a problem refilling them each and every time! Every time I went to scan the cup it would not work and I had to get on a long line for an employee to assist me - wasted more time doing that then going on rides! My son then purchased a bottle of water from one of the vending machines and when he got it the bottle was actually warm -I took it to a stand to try to exchange it for a cold one and was simply told No! We where there on the 26th at night and a storm came thru employees were actually telling us to seek shelter we went to go stand in a small store (like a hut) and the employee told us we could not stand there! we were in the middle of a horrible storm! I would like either a refund for the 7 tickets or 7 return tickets so maybe my family can try to enjoy the park again. Your tickets are not cheap and it is not fair that my family could not enjoy themselves