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HelloFax
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HelloFax
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HelloFax
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www.hellofax.com

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1.0 1 Complaint
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HelloFax Complaints 1

How responsive is HelloFax's customer service?

0 Resolved
1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

How is HelloFax’s rated by users?

HelloFax’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of users are dissatisfied with online faxing services.

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9:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HelloFax You don't own your fax number once you port it to hello fax

This is the second year I have had Hello Fax. As a company, you would expect them to notify you as a consumer that you account is up for renewal, before it is downgraded. Furthermore, you are not told that once you are down graded, you would loose all access and rights to a phone number which you paid to get ported to their service. Inaddition, if you want to get your number back, you have to pay them $60 to get you number and in addition you have to pay to renew for the additional year of service.

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Is HelloFax Legit?

HelloFax earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds HelloFax to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, HelloFax is known for their high standards and safety. If you're thinking about dealing with HelloFax, it's wise to check how they handle complaints.

HelloFax has claimed the domain name for hellofax.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Hellofax.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hellofax.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for HelloFax have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

The HelloFax website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up HelloFax and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • HelloFax protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to HelloFax. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About HelloFax

Screenshot HelloFax
HelloFax is an online service that allows users to send and receive faxes electronically without the need for a physical fax machine. It offers digital signature features, secure faxing, and the ability to fax from email, the web, or its mobile platform. The service integrates with popular cloud storage solutions for easy document access and management.

Overview of HelloFax complaint handling

HelloFax reviews first appeared on Complaints Board on Mar 27, 2024. The latest review You don't own your fax number once you port it to hello fax was posted on Mar 27, 2024. HelloFax has an average consumer rating of 1 stars from 1 reviews. HelloFax has resolved 0 complaints.
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  3. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2025
HelloFax Category
HelloFax is ranked 407 among 819 companies in the Internet and Software category
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