Harrah's Resort
reviews and complaints

The customer service was terrible. You have to check yourself in. when i went to take a shower there was no soap in the dispenser. The room was small and dated. There were very few staff on the casino floor to help you. When I went to registration to print my boarding pass they sent me to the casino cashier and they told me that they do not do that so they told me that registration does that. I went back to registration and then they told me i had to go to the business office on the 4th floor of the valley tower. I went there but found no business office. Back to registration and now they tell me to go to the 2nd floor of the mountain tower. I went there and found no business office. the only thing there other than meeting rooms was the fed ex office. They were closed so the next morning I went back at 9:00 am. 2 ladies that work there asked if I was lost so I told them what I needed. They said fed ex prints the airline boarding passes. Why did I get such a run around by staff that has no clue what they are doing? I will not stay there again.

My husband, 8 year old daughter and I stayed in Coastal Tower at Harrah's Atlantic City on August 21st  2022 (Sunday) for one evening and we were charged $173 for the worst hotel experience of my life.  I have travelled extensively and stayed in hundreds of hotels (cheap and not so cheap) throughout my life — but this hotel was horrible - the farthest thing from a 4 star experience.  

We booked an "ocean view" double queen room through Expedia which did not inform us that the oasis luxury pool featured on all the marketing materials was for guests 21+.    The reason we booked this trip was to use that gorgeous pool so my child was devastated when we learned, upon arrival, she could not.

Fine, my bad.  I guess I should not have trusted Expedia and the photos — I should have read the hotel web page.  BUT...  Then we decided we'd change and go to the family pool on the 4th floor next to the family fun center.  Both were a joke.  Small, stuffy, over-crowded, unstaffed and unattractive.  Comfort Inn pools are 10x better than Harrah's family pool.

But we never got to swim.  The dreadful "family pool" was unavailable to use during our stay!  Our overnight vacay was ruined.  Here's why:

When we arrived at 4pm it took us over 20 minutes waiting on the line to check in as there were over 100 guests waiting to check in and only two front desk workers.  We later found out there were self-check-in Kiosks but found most of them were not working.  There were no staff available to answer questions or direct us to the kiosks (some worked?) during our 20 minute wait.

We got to our room (441 Coastal) and found the room smelled of cigarettes  (although it was a non-smoking room).  We found a view of an ugly roof, a vent and a cement wall instead of the Ocean View we paid for so we took another half hour to straighten that out.  We were reassigned to another room and that was a Bay View in the same tower, no ocean in sight.  The room had no microwave or information about WiFi which was supposed to be free.  Wanting to get to the pool, we didn't bother to wait on hold with front desk.

This entire process took us an HOUR.

We booked this trip via Expedia which gave no information about the age restrictions for the main hotel pool.  We found out the big pool was not open to families with children below 21  and were shocked.  So we went to the family pool at 5pm.  It had just closed!  And about 30 very angry families were leaving, with sad kids in tow.  Why not allow children into the main pool and then close the family pool an hour after check-in?  THAT iS RIDICULOUS.

The pool sign said it would open at 9 am the next morning so we returned at 8:50 am the next morning only to WAIT for 55 minutes along with over 50 other very angry parents, wiggly toddlers, and upset youth (like mine) for the POOL TO OPEN.  We gave up at 10 am since check out was at 11 am.  

Several calls to customer service during our 55 minute wait resulted in more confusion when rude security staff (four of them!) showed up to tell us they couldn't open the doors to the pool because the lifeguard failed to show up to work.  My husband pointed out the permanent brass sign on the pool door that said: NO LIFE GUARD ON DUTY.  So apparently that was a lie.  If it was true, WHY NOT HAVE A BACKUP LIFEGUARD ON DUTY?

To calm my nerves, I tried ordering room service to get a cup of coffee at 9:10 am and waited over an hour.  It never came.  

We couldn't eat the leftover food we purchased the night before because there was no microwave in our room to heat the food.  No breakfast was provided.

There was no door on the shower in the bathroom so the entire floor was wet and slippery, endangering me and my child.  We were only provideed 3 towels, and they barely sopped up the water on the floor.  I knew it was futile to call customer service. 

When I spoke to the manager at check-out (after waiting 15 minutes on the front desk like — alongside 20 other people with complaints, and then waiting another 10 minutes on another line to speak to a manager) to complain about the pool situation, the room service problem, and the poor customer service, the manager was terse and unhelpful.

She refused to make eye contact with me, stabbed angrily at her keyboard the whole time we spoke, and responded to my calm, cooperative tones with anger and annoyance.  

She informed me that the family pool is an amenity and since I hadn't paid for it then she couldn't refund anything. I said we booked the trip so we could use the hotel pools but she just repeated it wasn't Harrah's problem.  I was told someone else ran the pool, it wasn't Harrah's.  BUT IT IS ON YOUR PROPERTY, I insisted.  What did we pay the RESORT FEE for if not the amenities?  She told me we got parking — I told her I paid $10 for the parking.  She said it would be more if I hadn't paid the $30 resort fee.  

When I told her I waited over an hour for a cup of coffee that never came, earlier, she said me room service was 2.5. hours behind because of lack of staff.  She angrily informed me that you were having staffing issues and you were paying people $20 an hour (which was a LOT of Money, she said) and it wasn't her fault they were understaffed.  

Overall, she was extremely defensive, rude and unhelpful.

I will share this experience with everyone I know on social media and in various review spots across the internet.  It was horrible to pay for quality service and amenities then not receive them, then, on top of all that to be treated with such little civility or common respect.

I understand that Harrah's Atlantic City is primarily a gaming facility and seeks to profit on casino  and liquor sales but it shouldn't market to families and then provide so little in return for over priced rooms.  Highlighting your luxury pool on your promotional materials feels like a bait and switch. The family pool capacity is probably under 20 people.  Who knows, I asked your staff and no one could answer me.  Maybe having 2,500+ rooms is beyond your capacity and you should focus on serving fewer guests, better and with more professionalism.  

Arrived in our room at 5pm on 8/19/22. Mattress cover was covered in hair collected over time I suppose. Used tissue and dirty carpet on the floor. Scum in bathroom. I called down at 5pm for a new mattress cover. They said someone will be up in an hour. We returned to our room around 12:45am, nothing was done.We went to the front desk at 1am they said it would be 20 minutes due to a shift change. The housekeeper came up but she thought we just needed the room clean. I gave her the dirty linen which I hung on the door for the other guest to see. I carry a spray bottle of alcohol so I cleaned the room myself. Took the comforter off the bed.

First time to Atlantic city for mother's 69th birthday booked on priceline.com Cost over $500 for one night the valet cost 40.00 which I thought would have gotten a discount being a member the valet says to me we make our living on tips I didnt know what to do I tip 15.00 then rhey send another person up with our luggage I had to tip him too 10.00 then we get to our room and there is food in the fridge. Food on the floor, water left in the ice bucket, counters were dirty, pull sheets dirty and looks like someone slept in both beds then go to bathroom and toilet seat was broken almost fell off toilet the bolt was broken that holds the seat on. Called front desk said would send supervisor up to room after an hour called again finally sent who we thought was a supervisor to find out he was not he took pictures and brought all new linens and vacuumed carpet and cleaned fridge but for over 500.00 a night room ahould have been clean and not have a broken toilet seat. I then tipped him 20.00 because had he not showed up would still be sitting in dirty room waiting for someone to show up. They refused to let us speak to a manager or give us a different room. When I called back no answer. Then I got my car back from valet parking my handicap placard was not in my car I got home I found out I was positive for covid thanks to the dirty unclean room. 2 years and I never contacted covid one trip to harrahs and turn covid positive

Stayed here for the first time and will not be back - the sheets, as pictured, were stained and dirty when we got in the room. The hotel also lists quiet hours however all throughout the night you could hear doors slam, not even shut, slam. I also could hear very clearly the conversation people were having in the hotel room next to us - the walls are paper thin. On the weekday we stayed, the kids ‘family pool’ was closed at 3pm when the website says “open 9-5pm”. We went to AC burger and I had the chicken tenders that were drenched in sauce, cold and the chicken tasted horrendous, like it was pulled out of the back of a truck. Not only was the restaurant an issue, everything was either super expensive, closed, or very low quality. Not a lot of options. The staff we met were not very friendly either. We checked out early because this place was definitely not the place we saw and expected based on reviews and what it offers on the website. Extremely disappointed, and definitely not worth the money.

Upon entering the room I noticed there is some room damage; however, I was thoroughly disgusted when I started looking around. There was something gross on the pillows, 2 inch thick dust with lots of debris on the hardwood floors, food on top of the armoire, people hair all over the bathroom, mold in the shower, and dog hair on the beds.

I called the front desk and Ilene seemed irritated about my call. She told me that the housekeeping supervisor would call me.

Luckily someone came to our room about 15 minutes later. We felt so bad for him. He had to work so hard to get the room in decent shape because no one had been cleaning it for so long. It literally took 45 minutes and he was working fast.

Thank goodness for the diligent gentleman that came to clean the room so we could manage to stay the night.

Good morning ive enclosed a copy of the emails sent with the complaint in it because it was too much to type in this space. Thanks for your help

anthony baxter

[protected]@gmail.com

267-593first I would like to introduce myself my name is anthony baxter a black african male

im 52 years of age. I stayed at your hotel from may 6 to may 10.

To try to sum it up, I brought 22 ladies there from philadephia for mothers day, which made me have to rent to vans which I parked in your lot. On saturday I requested a van in which at that time ticket could not be found but showed the cashier the paper work along with my license to prove I was the owner of the car, when the agent robert came to bring me the keys he said we normally don’t do this but look out for me when I said excuse me the whole conversation went to the left he start saying u’s people this u’s people that, then spit came out his mouth and landed in my face, I was furious, but tried to stay calm he called for sercuity which you can talk to them to get a understanding of wat happen sercuity said he can release the car to me once he still didn’t I called 911 and reported the car stolen because he wouldn’t give me the keys, I stood out there with all my guess for over a hour, when mr marvin who is suppose to be supervisor came out stating its signs everywhere with the rules whiich I saw none or could he show me any, I asked him for a complaint form and he told me to call 1800-ceasars I believe, and walked away probaly made because I called 911, so now im upset and feel like I was just racialy outcast spit on and got no help period, it was the weekend so I was waiting for monday to come so I can go talk to someone but before this I sent for the van and some lady who I don’t know claimed to be his boss but never askede me anything instead, he was talking to her and pointing at the van and me so when I was pulling off I look out window to observe traffic and she yelled (you better not look at him again) I said who are you talking to she said im pulling your reservation so I turned the van back around and went in side, and asked to speak to her but she never came out another lady came out and said she was a director or something and I was explaining to her wat had happen when she was trying to convince me that it was a misunderstanding and that he did say spit flu out his mouth and hit but by mistake, which when using the word u’s people and spit on same sentence is definitely racist, now the same cashier worked both days and you can realy ask him before any of this happen

I told him that person has a dislike for color people because I come there all the time and see him getting smart with people of color, again before any of this happen me and the cashier had this conversation, and lord and behold it happen to me with him, I feel disrespected, as a man as well as a black man, and the whole entire stay when he saw me he would tell his coworkers did he go and point at me, and my reaction was to repsond to the spit as well as the racist remarks but I took the high road and called 911, my family and friends who I brought was totally upset with how yall handle the situtation. I tried to sum it up the best way I could for any question please feel free to call me.

Anthony baxter

[protected]

sent from mail for windows

-3886

I was unable to take my booked flight to Laughlin in October of 2021. I was charged $399.99 stating I was out of my allowable time frame. I was told I could send in documentation and a refund would be processed. In which I did several times but apparently it was going to an email that did not respond. Because I was not told where to send the information to. Finally, I just started emailing every email I could find on Harrah's until someone responded where to send the documents to. I have documentation of all my contact with Harrah's regarding this matter. I was told on February 15th by Kimberly Hogan that the refund had been done on February 2nd. Now this was the 15th Kimberly Hogan is contacting me responding to my email the same day. She was telling me to be waiting until the 16th and call my credit card company regarding my refund. She stated there was nothing further she could do as she had no way of checking the status once it was refunded. I do not believe that a transaction cannot be traced in cases like mine in which it was not received. The transaction has to be somewhere either in Harrah's bank account or someone else's. I have documentation from my bank and statements showing it was not refunded back into my account. I would like to think someone can track just where my refund went as I would like to have my money back asap.

I have been trying to get an answer on a complaint since October 2021.

I will explain. I took my grandaughter to Harrahs for her 30th birthday. When we got our room there was dried vomit on the drape and carpet. Our door had to be pulled closed with force and the refrigerator door was broken. I had my 10 mth. old great grandson with us and could not let him crawl on the floor since it was disgusting. The room had a bad odor of some sort so I had to spray Fabreeze.

I asked for toilet paper and waited over 4 hours for it. We used the tissues and public restrooms.

I have sent 4 emails to Harrahs with no response. Finally after several attempts I call customer service hoping I would get some kind of answer but just got an attitude. The woman on the other end said there was no report filed after I told her I talked to the front desk about it and they said they could not change our room since they were booked. Customer service said she would pass it on to the president. I asked if I will get a letter or email from them Her response well NO.

We chose to stay at Hard Rock on our next trip even though Harrahs was always my choice of casinos. We did drive over to play awhile. Stopping to the Hamburger place for a bite to eat. The waiter took our order and asked what side we wanted so the 3 of us chose French Fries. Only to find out we were each charged $7 for our fries. The waiter should have said if you want a side it will be an extra charge but he did not. He went and got the manager and she had a terrible attitude. Her comment was well if you dont see it stated on the menu then you pay for it. That is the way it is. What kind of customer service is that.

We are planning on coming down to AC from March 25-28th for my birthday. It would be nice to hear from you by then so I can decide if I want to continue staying with you or not. We are coming to see Pauley D.

I have been a loyal customer ever since I can remember.

Sincerely,

Linda Miller

If you need pics of the room I can see if my granddaughter still has them.

We are in Tunica, MS. We call the front desk several times with in a timeframe of 3 hours and no one answered the phone. I walked down to the front desk and the host was just sitting there not answering the phone. She handed me the towel and said sorry about that. SMH

I had a horrible experience with Harrahs Resort this holiday weekend. I got
to check in at 4pm and was waiting in line for 2 n Half hours .. the staff
was short handed and rude ! The kiosk machines broke down direct me to go
the the front desk after already waiting on that long line to use the
machine! Only to miss my show that I booked just because of rude short
staff and long lines ! I thought this we be the perfect resort to travel to
and stay in but I had a horrible experience & I'm very unhappy! Even to get
clean towels took hours! I was really hoping for a better experience..
probably won't recommend this resort to anyone!

I had a very bad encounter with a host at Harrahs Joliet yesterday. Her name is Melissa. She was extremely rude! I was calling her for a comp at the reserve restaurant which I went to tonight. She first said that I really don't have a host because they are between hosts but she said she would probably end up being my host. I really don't want to know who my host is now because I'm not coming here to gamble anymore. I gamble a lot and mainly gamble at Hollywood Aurora and I can get food comps there anytime I want because of my play. My TR# is [protected] and I am in room 712. My name is Tim Brown from Naperville. I thought I would give Harrahs Joliet a try instead of gambling at Hollywood. Melissa said that I couldn't get any comps but that I had $40.00 in food comps on my card. She was very rude and was not pleasant to speak with. She was supposed to leave the $40.00 comp at the desk at The Reserve and it was not there so I obviously didn't get the $40.00 comp. I'm not that concerned about the comp but Melissa was so rude that it turned me off from gambling here again so I will not be gambling here anymore after this trip. Everyone at the hotel, the casino and The Reserve were awesome but I think you have a problem employee on your hands. You can review my gambling action over the last 3 days and see that I gamble quite a bit and don't appreciate being treated like I was treated by Melissa!

My name is Yvonne Hudson & I checked into my hotel room at the Harrah's Atantic City on 10/6/2021 & the 1st room (14011) had trash and soiled bathroom linen. Then we were moved to a second room (14021), where the bathroom/linen was dirty. Then we were moved to a 3rd room & the carpet was filthy the bed linen on the beds were soiled & there were bugs flying around. We have been waiting for Housekeeping for an hour to come change the bed lined & clean. This is UNACCEPTABLE & I have photos of this disgusting place. There is no way I should be paying for my stay whatsoever & will report th iui s to the local Health Department immediately!

Confirmation Number HLVgMAp2Q0
We made reservations for 3 nights at Harrahs

1. We had to pay an early check in fee $40.00 plus tax for a room that was already cleaned and ready
2. First night room was fine, but no coffee maker, bottled water and only 2 pillows
3. Sunday Morning as we showered, water rain all the way out the front door -- we used our bath towels to stop the water and clean up the room
4. Sunday night, when we got back to the room, nothing had been cleaned up. garbage was not emptied, bed was not made and no clean towels. A set of pillows were hanging from the outside door, as we had called earlier that day for additional pillows. We had to call for towels. with no expected time of arrival. It was 10 pm when they showed up.
5. Monday -- we came back, rooms was not cleaned again. Garbage was not emptied and out side our room were 2 bags of what I am guessing was other room garbage. We did get towels, so some one did enter our room.

It was really disappointing that each time, we had to call and complain. We did receive a minimal discount for the lack of cleaning, -- But come on really? We spend over $1000 dollars for 3 nights and this is what we get.
6. We did not use the pool we went down Monday, its was a mess cushions all over, no towels laid out. Umbrellas were not opened., and people were just standing around trying to figure out where they could set up. What are the resort fees for? If not to keep the resort maintained?

I know this is a trying time for everyone, but when you expect little more cleanli ness based on the circumstances. I am truly at a loss when someone asks me how the stay was.

We have been coming to Harrahs at many locations over the years and never have myself / husband been so unhappy.

I do admit the show with Donny Osmond was great, but to be frank, we spend most of our time over at the Flamingo, it was cleaner and staffing was really on top of things.

Thank you for you time
Dayna & Tom Elledge
[protected]@aol.com

I arrived at the hotel on August 26, 2021 and notice immediately their was nothing in the bathroom. Their was no soap, towels or toothpaste nothing to clean up with only a soiled rag form another guess. Next I notice the room was extremely dusty this hotel is a 4 star hotel, but looked like a motel. I called room service several times before they sent someone up with amenities after a few hours of waiting. This is very unfortunate. This was the worst experience of my life.

My son bought my husband and I meet and greets for Donny Osmond in October. And they were not cheap! Now I find out that I can't even have a one on one or even take a picture with Donny! It's now a group of people in one room sitting looking at Donny! What a rip-off! Harrahs should at least do some research and find another way for Donnys fans to meet him! We have certainly paid the price!' Harrahs should be ashamed of themselves! And should refund most of the price for the so-called meet and greet turning into a so-called VIP Experience, first come first serve. Well I guess I'll have to forgo the gambling at the casino that day to stand in line all day for a decent seat.
BOO HARRAH's

July 2021, I stayed at Harrah's resort with my significant other for a few days. We were so excited to return because we had been September 2020 for my birthday. With all the chaos the world is in right now it was a breath of fresh air to go on a mini getaway. September 2020, we took into consideration that we were on lock down and maybe renovations could not be made. Upon our return this year we figured it would be ten times better now that the lock down was lifted. I will not go as far to say that we didn't enjoy ourselves because we did but, I must say there were some strong cons. The room was disgusting. There were broken furniture, burned bed sheets, fluid splatted light fixtures, dripping faucets and the room had damp odor just to name a few. The highlight of our trip was the indoor pool and cabanas. Absolutely loved the cabana. Staff was amazing apart from the front desk. I usually don't like to complain but the main part of our trip was to "enjoy" the room as we are on IVF and trying to conceive. We've been to the Harrah's in New Orleans and loved everything about it. Which is why we usually choose you over any other hotel.

We were going to travel again this year in Sept. but maybe we'll wait until renovations can be completed.

I hope you guys don't take this the wrong way just had to let you know we weren't 100% satisfied with Atlantic City like we usually are.

Stay Safe

So it is a 100% rain day (all day). All I want to do is come to my room and watch tv. Unfortunately the tv has no signal to work. When I call to complain I am told they have no control in the weather and when it rains the tv does not work! Maybe they should list list before someone pays a high price to book a room. Or maybe they should not charge anyone to watch movies on their paid per movie link since the custer can't watch tv at all! Such bad customer service. This casino couldn't care less about customer satisfaction. Never have I been to a resort hotel that the tv doesn't work when it rains. How about give us a refund?

I checked in late and got to room and went right to sleep when I woke in am and rolled my sheets back I was sickened by what I say my entire bed sheets were covered in hair like someone was using the room as a barber shop when I finally got through to desk they told me I was in a dog room whatever that is I don't know I guess they don't change sheets in those rooms I was itching all day and to top it off the other bed was also not changed I took pictures of these conditions to show everyone and especially my casino host I was offered a new room how nice of you / and a 50 dollar comp / diamond plus member who has been coming to your properties for 35 years not a way to treat your guests moving on from there what a down grade in that property looks like next Ballys

we checked in late fri around 1030 some played a while and went to bed late when we woke in the am and was able to see the bedding on my beds were covered in hair under the sheets I took photos of this as it was so bad it liked like a barber shop was operating there when I called the front desk I was told that it was pet room which we did not request however should the be relevant as to why the bedding was not changed I was totally disappointed in the cleaniness of the bed that I was sleeping in they did switch my room however to the other side however I will be sharing these photos with my casino host and others ps I was offered a 50 dollar room credit that's it slowly moving away from Harrahs sad used to be a better place starting to go down a bit tsk for listening Thomas chase [protected]