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Hardwood Lumber Company
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Hardwood Lumber Company Reviews 8

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Hardwood Lumber Company I gotta say, I'm not too thrilled with Hardwood Lumber Company

I gotta say, I'm not too thrilled with Hardwood Lumber Company. Like a lot of other folks have said, the wait time was way longer than they said it would be. And then, to make matters worse, there were even more delays with shipping and stuff. And when I tried to talk to them about it, they didn't seem to care at all. So I had to pay some guys to just sit around and wait for the wood to show up, but it never did. This happened three times! Not cool.

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Hardwood Lumber Company I got some Alder countertops from Hardwood Lumber Company like two years ago

I got some Alder countertops from Hardwood Lumber Company like two years ago. It was lit! They sent it all the way to South Carolina and it was still looking fresh when it got here. The countertops were so pretty! They came when they said they would and the peeps there were quick to answer any questions we had. We're building another crib now and we're definitely hitting up Hardwood Lumber Company again!

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Hardwood Lumber Company Don't buy from this company, they're not good

Don't buy from this company, they're not good. They took forever to send my order and every time I talked to them they told me different lies. It was the worst experience I've ever had with a company. Even the girl who tried to help me doesn't work there anymore. I think she got tired of dealing with angry customers all day. I ordered a counter top for over $1,000 on July 5th and just cancelled my order today, October 12 because they couldn't deliver. I waited for 4 months for nothing. It's too bad because they have nice products, but I'll never know. Seriously, stay away from this company!

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Hardwood Lumber Company We order a countertop on August 19

We order a countertop on August 19. We were so excited to see that it had finally arrived on October 28, after a two and a half month wait. When I opened the box, I was so mad to find that the countertop I waited nearly three months for had been damaged and was literally cracked in half. When I contacted customer service requesting a refund because I did not want to wait another three months, they informed me that they would refund me 50%! What sort of company doesn't stand by their work and shipping process? Anything less than a 100% refund for the destroyed and useless countertop is not okay. Any decent, ethical and reputable company would absolutely give a full refund without question. BE CAREFUL ORDERING ANYTHING WITH THIS COMPANY! IT TAKES FOREVER FOR IT TO ARRIVE AND THEY DO NOT STAND BY THEIR SHIPPING PROCESS SO IF IT BREAKS YOU WILL BE OUT HUNDREDS OF DOLLARS!

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Hardwood Lumber Company This company has great customer service and their products are beautiful

This company has great customer service and their products are beautiful. We ordered a complicated, custom countertop and it wasn't "perfect" when it arrived. Maria said they'd take it back at their cost to check it out. They made us a whole new countertop, which still wasn't "perfect" so we agreed on a good discount. They also sent us a free cutting board that's actually perfect. If you're ordering something that doesn't need a CAD, you'll probably be 100% happy. Even though our premium walnut butcher block island top had some mistakes, we're glad we found Hardwood Lumber Company. Their staff is professional and reasonable. Things aren't always perfect, but they did offer us a full refund if we wanted. We chose to be flexible and we're very happy with the result.

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Hardwood Lumber Company This website uses a checkout service from a company called ***

This website uses a checkout service from a company called ***. During checkout, there ain't no option to review the order before they charge your card. Plus, the shipping charges ain't visible during checkout. The shipping charge was a whopping 80% of the cost of the material! *** gives you only 5 minutes to cancel the purchase from the time you fill out the initial order page. After that, the order is "permanently" placed, including the hidden shipping charges. On top of this "bait-and-switch" billing experience, my card was charged twice for the same amount! Hardwood-Lumber Company don't provide customer service on the weekend, so I contacted *** customer service to cancel the orders. But *** refused to take any action to resolve the matter, 'cause the order wasn't cancelled within 5 minutes via the email they sent. It's a bummer that a company that's supposed to carry premium materials engages in such obviously sneaky billing methods.

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Hardwood Lumber Company I'm so bummed about this company right now

I'm so bummed about this company right now. I hit them up for a desk project I wanted to build and told them all the deets. The person I talked to was cool and helped me pick the right stuff for my project. They said to email them for a custom quote, so I did and got a quote back in less than a day. So far, so good! But then, the other shoe dropped. I replied to that quote with exactly what I wanted to order based on their directions and asked how to move forward. They said they'd be happy to take my order, but the price would be 50% higher than the quote. They said the edge finishes were way more expensive than they thought and there'd be almost $200 in shipping charges added to my order. This is after the email said shipping was freight shipping and explained what I had to do when it got here. It also said I could upgrade my shipping, but that would cost more. I'm super disappointed. I asked to talk to the manager and she said they made a mistake and were sorry, but they couldn't honor the first quote. How can a business not stand by their written word? I feel like this was bait and switch advertising!

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Hardwood Lumber Company Complaints 1

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Hardwood Lumber Company I got a big ol' butcher block from Hardwood Lumber Company for my kitchen island

I got a big ol' butcher block from Hardwood Lumber Company for my kitchen island. I didn't want any of that distressed look on it, so I picked the hand-planed option, thinking it would be extra smooth on top. But when I got it, it was all divoted and messed up, with big ol' gaps on either end where the wood done separated. Them gaps was bigger than 4 inches! We had to use the bottom side 'cause it looked better, but them gaps and separations ain't something I can fix. I even ordered a sample beforehand, and it was perfect! I paid $45 plus shipping for that sample, but what I got was nothin' like it. I done tried to talk to *** about it in a bunch of emails, but she ain't been no help. I even tried to cancel the charge on my credit card, but they couldn't do nothin' either. I offered to pay for the wood and asked for a new one made the way we wanted it, but they want me to pay half for a new one. I already paid over $1300 for this one, and it's poor quality. They messed up in production, and they ain't standin' behind their product.

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Is Hardwood Lumber Company Legit?

Hardwood Lumber Company earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Hardwood Lumber Company to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Hardwood Lumber Company is known for their high standards and safety. If you're thinking about dealing with Hardwood Lumber Company, it's wise to check how they handle complaints.

Hardwood Lumber Company has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Hardwood Lumber Company has registered the domain name for hardwood-lumber.com for more than one year, which may indicate stability and longevity.

Hardwood-lumber.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hardwood-lumber.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hardwood-lumber.com you are considering visiting, which is associated with Hardwood Lumber Company, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a hardwood-lumber.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several mixed reviews for Hardwood Lumber Company have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Hardwood-lumber.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Hardwood Lumber Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About Hardwood Lumber Company

Screenshot Hardwood Lumber Company
Hardwood Lumber Company is a reputable and reliable supplier of high-quality hardwood lumber. With over 100 years of experience in the industry, they have established themselves as a leader in the field, providing top-notch products and exceptional customer service to clients across the United States.

Their extensive inventory includes a wide range of hardwood species, including oak, cherry, maple, walnut, and more. They offer both rough and surfaced lumber, as well as custom milling services to meet the specific needs of their clients. Whether you're a professional woodworker or a DIY enthusiast, Hardwood Lumber Company has the products and expertise to help you achieve your goals.

One of the things that sets Hardwood Lumber Company apart from other suppliers is their commitment to sustainability. They source their lumber from responsibly managed forests, ensuring that their products are not only of the highest quality but also environmentally friendly. They also offer FSC-certified lumber for clients who prioritize sustainability in their projects.

In addition to their impressive inventory and commitment to sustainability, Hardwood Lumber Company also offers competitive pricing and fast, reliable shipping. They understand that time is of the essence for many of their clients, and they work hard to ensure that orders are processed and shipped as quickly as possible.

Overall, Hardwood Lumber Company is a trusted and respected supplier of hardwood lumber, with a long history of providing exceptional products and services to clients across the country. Whether you're a professional woodworker or a DIY enthusiast, they have the expertise and resources to help you achieve your goals and bring your projects to life.

Overview of Hardwood Lumber Company complaint handling

Hardwood Lumber Company reviews first appeared on Complaints Board on Jun 24, 2023. The latest review I gotta say, I'm not too thrilled with Hardwood Lumber Company was posted on Jun 24, 2023. Hardwood Lumber Company has an average consumer rating of 1 stars from 8 reviews. Hardwood Lumber Company has resolved 0 complaints.
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  1. Hardwood Lumber Company Contacts

  2. Hardwood Lumber Company phone numbers
    +1 (440) 834-1891
    +1 (440) 834-1891
    Click up if you have successfully reached Hardwood Lumber Company by calling +1 (440) 834-1891 phone number 0 0 users reported that they have successfully reached Hardwood Lumber Company by calling +1 (440) 834-1891 phone number Click down if you have unsuccessfully reached Hardwood Lumber Company by calling +1 (440) 834-1891 phone number 0 0 users reported that they have UNsuccessfully reached Hardwood Lumber Company by calling +1 (440) 834-1891 phone number
  3. Hardwood Lumber Company emails
  4. Hardwood Lumber Company address
    13813 Station Rd, Middlefield, Ohio, 44062-8728, United States
  5. Hardwood Lumber Company social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Hardwood Lumber Company Category
Hardwood Lumber Company is ranked 60 among 1369 companies in the Construction and Maintenance category

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