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On June 18th I traded in my fully paid off 2018 Chrysler 300 for $16,000 plus $2,000 cash to Grote Automotive for a 2016 Lexus ES 350
On June 18th I traded in my fully paid off 2018 Chrysler 300 for $16,000 plus $2,000 cash to Grote Automotive for a 2016 Lexus ES 350. After taking it home and driving it in the 18th, I noticed the brakes were grinding and the front passenger door would not lock. I addressed these issues with the company via phone the same day. I was advised to drop the car back off to them on Wednesday June 23rd so they can fix it. I ended up dropping the car off Tuesday June 22nd at night so they would have it first thing in the morning. Wednesday morning June 23rd I was texted at 11:32am stating my car was ready and fixed. However when I pick it up, it was not fixed. Neither issue. I told them I was leaving the car again. They kept pushing my car back and not fixing it until I said I wanted a refund and I wanted my car back and a refund. They refused. I had to call the police to get my keys to the new car back. They have been rude and unprofessional. I want my $2000 back and my original car.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Grote Automotive legit?
Grote Automotive earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Grote Automotive resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
A long registered date for fredsaysyes.com can be seen as a positive aspect for Grote Automotive as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Grote Automotive's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Fredsaysyes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Fredsaysyes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Fredsaysyes.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Grote Automotive.
However ComplaintsBoard has detected that:
- Fredsaysyes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The fredsaysyes.com may offer a niche product or service that is only of interest to a smaller audience.
- Grote Automotive protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Grote Automotive
The firm has gained a positive reputation over the years for its commitment to providing exceptional customer service. The staff at Grote Automotive works tirelessly to ensure that each customer's needs are met. They take a friendly and welcoming approach towards clients, providing them with all the necessary information about the vehicles they are interested in, from the car's features to the financing options available.
Grote Automotive's website, fredsaysyes.com, is designed to make the car buying experience even more convenient, allowing customers to browse through an extensive inventory of cars online. The website offers easy navigation, allowing customers to search by make, model, year, price, and other custom filters, making it easy for them to find the right vehicle for their needs.
In addition to buying a new or used car, Grote Automotive offers an array of services to help car owners keep their vehicles in top shape. The team of highly qualified technicians in their onsite service center use state-of-the-art diagnostic equipment and high-quality parts to get the job done right, regardless of the make or model of the car.
Overall, Grote Automotive is an excellent choice for anyone looking to buy a new or used car or who needs their vehicle serviced. The company's commitment to providing outstanding customer service, high-quality cars, and top-notch service is second to none. With Grote Automotive, customers can be confident that they will receive the best possible experience when it comes to buying, servicing, or maintaining their vehicles.
Overview of Grote Automotive complaint handling
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Grote Automotive contacts
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Grote Automotive phone numbers+1 (779) 888-5000+1 (779) 888-5000Click up if you have successfully reached Grote Automotive by calling +1 (779) 888-5000 phone number 0 0 users reported that they have successfully reached Grote Automotive by calling +1 (779) 888-5000 phone number Click down if you have UNsuccessfully reached Grote Automotive by calling +1 (779) 888-5000 phone number 0 0 users reported that they have UNsuccessfully reached Grote Automotive by calling +1 (779) 888-5000 phone number
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Grote Automotive address7396 N Cherryvale Mall Dr, Rockford, Illinois, 61112, United States
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On <span class="replace-code" title="This information is only accessible to verified representatives of company">June 18th</span> I traded in my fully paid off 2018 Chrysler 300 for $16,000 plus $2,000 cash to Grote Automotive for a 2016 Lexus ES 350
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