Greyhound Lines review: The bus driver and the wrong destination

My name is Almeta Seals and I booked a ticket with ground hound at the end of September or the beginning of October 2023. I was told that the bus would leave the Waco 8th street location. The bus never came. When I called customer service they kept saying it is 30 mins. late. Well my sister and I was at the wrong location. The told us about 2 hours later that we were in the wrong place. When I called customer service again they told us that another bus would soon arrive in Waco, Texas that was going to Fort Worth. When I ask the bus driver, Is the Bus going to Fort Worth, Texas he said yes. Well the bus did not go to Fort Worth it took us to Dallas, Texas. Upset could not describe how upset I was.

Now about the Bus Driver He stayed on the phone and only kept one hand on the string wheel. At one time I had to wake him up because he went to sleep. When I got to Dallas, Texas I did report the incident to a supervisor. She offered us a bus ride to Fort Worth but I told her that our family is on their way to pick us up. My sister still ride the bus BUT I WILL NOT UNTIL THIS MATTER IS RESOLVED.