Greyhound Lines review: Bus trip from Lubbock to San Bernardino CA

The service was so bad and so unpredictable, the bus leaving out of Lubbock was delayed, so my granddaughters got on another bus as directed by Greyhound staff, only to have to sit and wait several hours, and then was never told that there was not going to be a bus that evening, that they would have to spend the night in the bus station until the morning. that information was told to them by a bus driver who was coming from the opposite direction. They then had to get on their phones and re -schedule the booking ticket. there was no one at the station to help anyone. I am so upset with Greyhound, for so many reasons. The rudeness, the lack of safety, the dis-concern for anyone, even those with small children. What had happened to this company? there was a time when you could depend on a bus ride from cross country. now I will not even allow my DOG to ride your bus line. Something has got to change. people want to feel safe and what to know they can depend on a ride from a dependable bus company, that is no longer yours.