Greyhound Lines review: Round Trip from Boston, MA to Louisville, KY [protected])

On 10/23/2023 I left Boston for my trip to Lousiville, KY. On both trips every bus was late/delayed. My return trip was cancelled once and I had to rebook. I am almost 82 years old and the delays/late busses made me miss every connection on both trips. When I reached Columbus, OH I had already missed my connection to Louisville by almost six hours. The waiting room was filthy, there were no restrooms, the ones out back were locked, no vending machines and no one in the office. There was a bus load of ex-cons, one talking his his probation officer and all with prison tats. There was only one other lady besides myself. My bus to Louisville was scheduled for 3:50 p.m. which was almost six hours after I arrived. I did not feel safe. Because I needed to get to Louisville as my daughter is very ill I rented a car from Enterprise and drove the three hours to Louisville/Fairdale. These delays our unacceptable and I feel Greyhound should pay for at least half the rental car costs.

One of your drivers Eric Tibbs was very rude and yelled at me and gave me a hard time about my rescheduled ticket. He was also rude to other passengers and wouldn't let me sit in the front seat which says "elderly and handicapped). I shared a seat with a very large male who had half my seat and the seat belt fastener was jabbing me in the rear.

On my return trip I had to get a new ticket at each stop as all connections were missed due to the bus always being late. The Louisville waiting room was extremely filthy, the two bathrooms were discusting with feces on the floor and toilets. The other waiting room which used to be at 8th and Broadway was clean and had a restaurant. What happened?

On my return trip from NY I arrived in Boston at 1:00 a.m. and had to wait until 5:45 a.m. for my bus to(Concord) Portland, ME. The terminal was cold and I was shivering and nothing was open. I have taken Greyhound previously and never had these problems. I also had paid for guaranteed seating and did not get it. Greyhound has certainly gone downhill and I expect a refund. I have all the supporting documentation to prove my claim.

Karen C. Haggitt

18 Stovers Ocean Avenue

Harpswell, ME 04079

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