Gray and Sons
reviews and complaints

I gotta say, Gray and Sons is like the only place I found that sells replacement bands for my Rolex Chameleon watch. You know, the one with that cool slot under the face where you can slide a strap through? It's pretty unique, and I was stoked to find a place that actually had what I needed.

Now, don't get me wrong, I'm happy with what they got, but I gotta be honest here. They could definitely step up their game when it comes to the variety of colors they offer. I mean, come on, give us more options, guys! I'd totally be down to order more straps if they had a wider range of colors to choose from.

And another thing, it would be awesome if they gave us the choice of buckle colors too. I mean, why not? It's all about personal style, right? So, it would be great if they could hook us up with different buckle options to match our vibes.

But hey, despite these little gripes, I'm still super stoked that I stumbled upon Gray and Sons. They're like a hidden gem for people like me who need replacement bands for their Rolex Chameleon watches. So, if you're in the same boat as me, definitely check them out. You won't be disappointed, even if they could use a little more variety in their offerings.

I gotta say, my experience with Gray and Sons was pretty good overall. There were a couple of things that didn't go so smoothly, but they were sorted out without much trouble. First off, there was a bit of a hiccup with the communication at the beginning, but we managed to sort it out real quick. No biggie.

Now, when it came to shipping, I gotta admit, it took a bit longer than I expected. But hey, it wasn't their fault at all. Turns out, the weather was acting up and causing all sorts of delays. Mother Nature can be a real pain sometimes, am I right?

But let me tell you, the customer service folks at Gray & Sons were on top of their game. When I called them up, they were super responsive and helpful. They really knew their stuff and made sure to address all my concerns. It's always nice to talk to someone who knows what they're doing, ya know?

All in all, I'd definitely consider buying from Gray & Sons again. Despite the little hiccups, they really came through in the end. So if you're in the market for some quality stuff, give 'em a shot. You won't be disappointed.

I recently purchased a second-hand A Lange and Sohen Lagmatic from Gray and Sons for a hefty price of 42k. However, I have encountered some issues with the watch right from the start. The day and date indicators do not align properly, causing confusion as the day indicator gets stuck between dates. Additionally, just a week later, the seconds hand unexpectedly fell off. It's quite disappointing considering they claimed that the watch had passed their so-called "master inspection," but it turned out to be complete nonsense. These problems occurred right out of the box, which is quite frustrating. Due to my lack of trust in Gray and Sons, I have decided to send the watch directly to A Lange for repairs.

for always taking care of my watches and providing excellent service.

I have been a customer of Gray and Sons for a very long time, and I must say that they have the best customer service and repair service in town. As a watch enthusiast, I own several high-end watch brands that I cherish dearly. However, there have been times when I questioned whether it was worth the cost to send them to the brand's service departments for repairs.

The prices charged by these departments can be quite steep, making me wonder if I should continue investing in these timepieces. But then, I stumbled upon Gray and Sons, and it was a game-changer. I am so glad that I found them a while back because their customer service has never failed to impress me.

Whenever I have a watch in need of repair or maintenance, I simply reach out to Gray and Sons, and they take care of everything. Their team of experts is highly skilled and knowledgeable, ensuring that my watches receive the utmost care and attention. They understand the value and sentimental attachment I have towards my timepieces, and they handle them with the utmost respect.

What sets Gray and Sons apart is their commitment to providing top-notch service at a fraction of the cost compared to the brand's service departments. They offer competitive prices without compromising on quality. This has saved me a significant amount of money over the years, allowing me to continue enjoying my beloved watches without breaking the bank.

Furthermore, their customer service is exceptional. Every interaction I've had with their staff has been pleasant and professional. They are always willing to answer any questions I have and provide guidance when needed. Their friendly and approachable demeanor makes me feel valued as a customer, and I appreciate that.

In conclusion, Gray and Sons have consistently exceeded my expectations with their outstanding customer service and repair service. They have become my go-to destination for all my watch-related needs. If you're a watch enthusiast like me, I highly recommend giving them a try. You won't be disappointed. Thank you, Gray and Sons, for being there for me and my watches throughout the years.

I just got my hands on your catalog today (AUGAC6MO), and I noticed that the price of the item I bought was listed as $1,200 on sale. However, I have a sneaky suspicion that you charged me a tad bit more than that. By the way, I saw there was a discount available if I submitted my email. Can you confirm if I misunderstood your advertisement? Oh, and please hurry up and ship the item because it's a gift for my wife. Thanks a bunch for the awesome catalog!

I got this "Happy Birthday Coupon" worth $300.00 that I really wanted to use for my order. The coupon code is HPY300. But, guess what? When I tried to apply it at the checkout, it just wouldn't work! Can you believe that? I really hope you can fix this and adjust the total of my order. It would mean a lot to me! If not, I might have to return some of the stuff I ordered. So, please get in touch with me and let me know if you made the adjustment. I would really appreciate it, you know?

Thanks a bunch,
P.S. Oh, by the way, my birthday is tomorrow, May 28th! Just thought you should know.

I gotta say, my experience with Gray and Sons was a real disappointment. I mean, I thought I was getting a good deal, but boy was I wrong. I traded in my original online watch for what I thought was gonna be a sweet new one with a cool triangular horizontal face. But instead, what I got was a total dud.

First off, let's talk about the trade-in process. They didn't give me any paperwork or anything to prove the value of my watch. I mean, come on, how am I supposed to know if I'm getting a fair deal or not? And then they hit me with these excessive appraisals. Like, seriously, do they think I'm made of money? I felt like they were just trying to squeeze every penny out of me.

But the real kicker was when I found out that the watch I traded in wasn't even going to be used for me. Nope, they took my 18K Santos and gave me some cheap alleged Cartier wrist watch, a pen, and a little bit of cash. I mean, talk about taking advantage of a guy. I trusted these guys, especially at my age of 67. But let me tell you, don't make the same mistake I did. Don't trust them, even when you're 70!

So yeah, Gray and Sons really let me down. I wouldn't recommend them to anyone. Save yourself the trouble and find a company that actually values their customers and treats them right. Trust me, you'll thank me later.

Jackie March gave me a call last week, all excited and stuff, telling me to take advantage of this promo discount and make an order. So, I thought, why not? My old lady, she's crazy about them fancy tricolored 14k earrings with rubies, emeralds, and sapphires, all blinged out with diamonds. Can you believe it? The value of those bad boys is almost double what I shelled out for 'em. Talk about a steal!

Let me tell ya, we couldn't be happier with Gray and Sons. Their values and service are top-notch. We've been rockin' our 4 Rolex watches for close to a decade now, and let me tell ya, they still shine like the day we got 'em. We wear 'em every single day, no exceptions. It's become a part of our daily routine, ya know?

Now, my better half is all giddy and excited to strut her stuff in NYC for some fancy-schmancy event in a few weeks. She's already planning her outfit around those new earrings. I can't wait to see her all dolled up, sparklin' like a star. It's gonna be a night to remember, that's for sure.

So, I just wanted to say a big ol' thank you to Gray and Sons. Y'all made my wife's day with those stunning earrings. We appreciate it more than you can imagine. Keep doin' what you're doin' 'cause you're doin' it right!

Much obliged,
Fred (& Margaret) DiRienzo

I just gotta say, I recently bought me some watches from Gray and Sons, and boy, oh boy, was I pumped to finally get my hands on 'em today. Let me tell ya, these watches were even better than what they described on their fancy website. I was blown away!

Now, let me give a shoutout to Viktoria, 'cause she was an absolute gem. She helped me out like nobody's business. The boxes and papers that came with the watches were exactly as they said they would be, and Viktoria was just a pleasure to work with. Everything went smoothly, no hiccups whatsoever. It was perfect, I tell ya.

I gotta admit, I'm already planning on snagging more watches from these folks. They were so patient with me, even let me mull it over during the weekend. Can you believe that? Talk about customer service! And let me tell ya, their prices are just unbeatable. Great people, great prices, and the help they provided was just top-notch. I can't thank 'em enough for everything.

You know what's even better? They keep gettin' new stuff every single day. I'm tellin' ya, it's like a treasure trove over there. I'm hopin' to become one of their best customers 'cause I love it when I'm treated with honesty and respect. It's a rare find these days, but Gray and Sons sure know how to do it right.

So, if you're lookin' for some quality watches and a darn good experience, look no further than Gray and Sons. Trust me, you won't be disappointed. KJ

When I retired, I decided to treat myself to a new watch. It was a stroke of luck that I ended up in a job that I probably shouldn't have taken, but it was that very job that allowed me to afford the watch I'm about to talk about. You see, I'm in the process of setting up a photography, videography, and recording studio to help at-risk kids. This means that I don't wear my watch every day.

When I first received the watch, I wanted to keep it safe, so I put it away for a while. When I finally decided to use it, I realized that I had no idea how to unlock the crown or change the day or date. Thankfully, the lady who sold me the watch was incredibly helpful when I called her. She patiently guided me over the phone and taught me how to do it. I was grateful for her assistance.

However, after a few days of not using the watch, I noticed that the date wouldn't change. I decided to send it back to the company, and they promptly returned it to me with the correct date. I put it down again, and once more, the date refused to change. Frustrated, I did some research and discovered instructions from other watch repairmen. It was during this time that I also realized that I had purchased from a highly reputable company.

So, today, I decided to call the lady again. She kindly put her watch expert on speakerphone, and he shared some valuable insights that the other repairmen hadn't mentioned. It turned out that I had been winding the date by turning it in the wrong direction. Following his instructions, I must admit that the watch remained in mint condition. I am extremely pleased with my purchase and deeply appreciate the integrity of Gray & Sons.

By the way, I also bought a watch for my beloved wife. This is a true story. Thank you, Gray & Sons, for your honesty and the well wishes you include in all your boxes. May blessings be upon you and your families. I am a loyal customer, and today, I give all the glory to God.

Everything was good, but I gotta say, $20 for two watch straps? That seems a bit steep, ya know? And the shipping, man, it took forever. I mean, it felt like it was dragging on and on. Plus, they didn't even bother to follow up with the tracking number. I had to take matters into my own hands and give 'em a call myself.

and again. It was quite frustrating, to be honest. However, once I finally managed to place my order, I was pleased with the selection of products available on Gray and Sons. They have a wide range of watches and jewelry to choose from, which is great for someone like me who enjoys variety.

The prices on the website are reasonable, and they often have sales and discounts, which is a bonus. I was able to find a beautiful watch at a discounted price, and it arrived in a timely manner. The packaging was secure and the item was in perfect condition, so I was happy with the overall shopping experience.

One thing I would suggest improving is the customer service. I had a question about my order and tried to contact them through the website, but it took a while for them to respond. When they did, the response was not very helpful and I had to figure things out on my own. It would be great if they could improve their response time and provide more detailed assistance to customers.

Despite the minor issues I encountered, I would still recommend Gray and Sons to others. They have a good selection of products at reasonable prices, and the quality of the items is excellent. Just be prepared for some potential hiccups with the website and customer service. Overall, I am satisfied with my purchase and would consider shopping with them again in the future.