GateHouseSupplies
reviews and complaints

It was my pleasure to come across GateHouseSupplies - an eminent online store providing high-quality garage door products. I'm deeply grateful to the team's support in helping me find a compatible remote to replace my aging opener. The remote was simple to set up and is functioning perfectly.

The support team deserves a special mention as they were prompt in responding to all my queries. When I reached out for assistance, I received a reply the very next day, which was tremendously helpful in making an informed purchase decision. I was completely unaware of the compatibility requirements but their expert guidance simplified things drastically.

Overall, I'm extremely pleased with the product and service provided by GateHouseSupplies. They've set the bar high with their exemplary customer service and premium quality products. I would happily recommend them to anyone in need of garage door supplies. Thanks again for making this purchase a smooth and hassle-free experience!

I recently had an experience with GateHouseSupplies (gatehousesupplies.com), and I have mixed feelings about their technical support and customer service. On the one hand, I had some trouble with a part that was incorrectly recommended for my system - not once, but twice. This understandably left me feeling frustrated and dissatisfied, as I had to spend a good portion of my morning trying to get the return shipping waived.

That being said, I do want to give credit where credit is due - the order agent I worked with was excellent. They saw the mistake that had been made and promptly sent me a prepaid return label, which was exactly the type of customer service interaction I was hoping for. This simple act of kindness and understanding made all the difference for me, and I'm happy to give them a five-star rating for this transaction.

All in all, while I had some negative experiences with the technical support and customer service chat, my experience with GateHouseSupplies ultimately ended on a positive note. I appreciate the efforts of the order agent who went above and beyond to make things right, and I wouldn't hesitate to use their services again in the future.

I recently had an unpleasant experience when I broke the case of my remote, rendering it unusable. Desperately trying to find a solution, I turned to Google and discovered that there was a way to replace just the case, without having to purchase an entirely new remote. That's when I came across GateHouseSupplies, and it turned out to be the perfect solution to my problem!

Their website was extremely user-friendly, and I was easily able to navigate through various options till I found the perfect replacement for my remote case. Even though I live in a different state, the delivery was prompt, and the package arrived in good condition, without any damage or defects.

Upon receiving the package, I was ecstatic to find that the remote case was brand new and in pristine condition! The replacement fit snugly and securely, and my remote now looks as good as new - I am positively thrilled with the results!

The customer service at GateHouseSupplies is top-notch! Clear communication, prompt delivery, and hassle-free experience exceeded all my expectations. I even managed to save some money since I only had to replace the damaged case instead of having to purchase a new remote altogether!

To summarise, GateHouseSupplies provided me with exceptional service, and my remote now looks and functions brilliantly! Their range of products is impressive, with something to suit everyone's requirements. I would highly recommend this store to anyone seeking high-quality products and an excellent customer experience.

I have recently had an experience with GateHouseSupplies that was quite frustrating, to say the least. I ordered a part based on the product description in the Linear manual, only to realize that it was incorrect when it arrived. I promptly returned the part, which was still unopened and in perfect condition, and placed an order for the correct one. However, after waiting for two weeks to receive an update on shipping, I was disappointed to find that there was none. When I decided to follow up, the customer service representative's attitude left a lot to be desired, with vague assurances along the lines of 'we will contact Linear blah blah blah'. I finally lost my patience and cancelled the order altogether, but was dismayed to find that I had to pay a hefty 20% fee due to their return policy.

Overall, I would advise anyone considering purchasing from GateHouseSupplies (gatehousesupplies.com) to do their due diligence and pay close attention to the fine print. While their selection of products and competitive pricing may be tempting, their customer service leaves a lot to be desired if something goes wrong. I hope that they will take steps to improve their policies and procedures in the future, but for now, I would advise others to proceed with caution.

I recently had the chance to shop at GateHouseSupplies, and I must say that the overall experience was excellent. The only drawback that I faced was that the shipping section was not entirely clear about the delivery time for the parts that I had ordered. Despite that, I opted for overnight delivery and paid extra for it.

However, I had concerns since I have had unfavorable experiences in the past with overnight delivery. I had selected overnight delivery before, but it was only fulfilled when the part was in stock and not from the time when I had placed the order. This lack of clarity in the past has caused me some undue stress and inconvenience.

Therefore, I would suggest that GateHouseSupplies provide a more transparent and definitive description of their delivery options. It would indeed make their customers feel confident about their purchases and avoid any unnecessary stress or misunderstanding. A small note or some clarifying text could do the trick and provide complete peace of mind for the customers.

However, even with this small complaint, I would still recommend GateHouseSupplies to anyone looking for a reliable and efficient online supplier of gate opener parts. Their products are of excellent quality, and the customer service is second to none. So, if you are looking for a website to purchase gate-related goods and supplies, GateHouseSupplies is definitely worth considering.

When I was browsing through the website of GateHouseSupplies (gatehousesupplies.com), I found that the links for payment and shipping options were not positioned correctly in the text. This can lead to confusion for the end user as you end up tapping on the wrong link. Additionally, after selecting a type of shipping or payment option, there is no distinguishing feature to indicate that the choice has been made. As a result, one may not know what to do next or if the selection has been made already.

To enhance user experience on the website, I would recommend visually highlighting the selected choice, maybe by making the background color of the choice darker. Then, once the selection has been confirmed, the screen can smoothly scroll down to the next step, which indicates to the end user that they have successfully made their choice and it's time to proceed to the next stage of the process.

Overall, GateHouseSupplies offers an excellent range of products and services, but some improvements need to be made on the website to ensure a seamless and convenient experience for users. By taking these steps, the website will become more user-friendly and enjoyable to navigate.

I recently had an experience with GateHouseSupplies that I wanted to share. Overall, I was impressed with their prices and selection of products. However, I did have some issues with their chat feature and customer service.

I was in need of replacement remotes and decided to use the chat feature to try to get the specific part number I needed. I found that the response time was a bit slow, taking around three minutes for me to receive a reply. While the response was civil and helpful, I didn't feel like the representative was particularly friendly or personable, which made the interaction feel a bit impersonal.

Another issue I encountered was that the representative asked the manufacturer for the part number even though I had already provided the part number for the gate I was looking to purchase. This additional wait time left me feeling frustrated and annoyed.

As if that wasn't enough, I then had to ask if they were located in the US. The response came quickly, but then there was a long wait with no communication, and I ultimately disconnected without receiving any additional assistance.

Overall, while I appreciated the reasonable prices at GateHouseSupplies, my experience with their chat feature and customer service wasn't ideal. In the future, I may consider purchasing my remotes elsewhere. When it comes to customer service, it's important to be quick, efficient, and personable, and unfortunately, my experience with GateHouseSupplies didn't quite live up to those expectations.

When I decided to purchase a necessary item online, I did some research and found GateHouseSupplies to have a positive reputation and a fast delivery time. I was particularly attracted to their advertised availability, as the item was listed as "in-stock" on their website. Furthermore, I was pleased to see that they were listed on Google's product feed with a projected delivery date that worked for me.

Despite the site's advertised availability, I ran into difficulty when I placed my order. A "processing" status appeared and began to worry me, as I had requested a 2-day delivery option. When I asked for clarification from their support staff, I discovered that the item I had ordered was, in fact, not in stock. To add insult to injury, the support staff was not truthful in their responses, consistently leading me astray.

Needless to say, I was extremely disappointed with my experience with GateHouseSupplies. If they had been upfront with me about the item's availability, I would have been able to make a more informed decision about where to buy it. However, since they were not honest with me about something as fundamental as inventory status, it has significantly undermined my trust in them as a company. I cannot recommend this company to others, as I do not believe they have the customer's best interests in mind.

My recent purchase from GateHouseSupplies has truly been a wonderful experience. Although there was a slight delay in receiving the shipment, everything was delivered within a matter of days after I received the confirmation email. As I was quite apprehensive about receiving defective items, I was relieved that everything was in perfect condition upon arrival. However, I cannot say for certain how their customer service handles returns in such cases. From the looks of their return policy, they seem to have very strict guidelines in place to ensure that their products stay in pristine condition. This is definitely something to keep in mind when placing an order, especially for those like myself who live in remote areas with no way to inspect the product before it's delivered.

On the whole, I am extremely pleased with my dealings with GateHouseSupplies and would definitely consider purchasing items from them in the future. They offer a great selection of top-quality goods at reasonable prices and their website is user-friendly, making it easy to navigate and find what you're looking for. From my experience, I strongly recommend this online retailer for anyone looking for reliable and efficient service.

My experience with GateHouseSupplies (gatehousesupplies.com) was less than satisfactory. Although the website stated that the item was in stock, I was informed after four business days that it was actually on back order for two weeks. When I called to express my disappointment, the customer service representative was less than sympathetic and I decided to search for the item elsewhere.

However, shortly after ending the call, I received an email with a tracking number. Unfortunately, when I checked the tracking number, it was not in the system. I immediately called back and spoke with Arnel, who assured me that the item had been shipped the day of my order. When I questioned why the tracking number wasn't working, he claimed that the item had been shipped three minutes before our call. I found this highly suspicious and felt that they were trying to keep my business by creating a false shipping confirmation.

In the end, I was left feeling frustrated and disappointed with GateHouseSupplies. Their misleading website, poor customer service, and untrustworthy shipping practices make me hesitant to recommend them to anyone. Additionally, I would advise potential customers to thoroughly check the shipping costs before placing an order, as I was quoted one price during checkout and charged a different amount on my receipt. Such a discrepancy is unacceptable, and borders on fraud. All in all, if you're looking for reliable and trustworthy service, I would advise looking elsewhere.

Thanks for letting us know about your experience, we appreciate all feedback. We apologize for any inconvenience caused by the issue you had accessing our website via your phone. We understand that technology can be temperamental at times, and we're always working to improve the user experience. We're glad to hear that you were able to switch to a computer and successfully navigate our site.

In terms of contacting our customer service team, we're sorry to hear about the long hold time you experienced. We strive to provide prompt and efficient service to all of our customers, and we'll work to ensure that wait times are minimized going forward.

At GateHouseSupplies, we take pride in providing high-quality products to our customers at competitive prices. If there's anything else we can do to enhance your experience with us, please don't hesitate to let us know. We're always here to help and we value your business. Thanks again for your honest feedback.

I recently had a disappointing experience while trying to purchase a transmitter from GateHouseSupplies - a company that specializes in gate openers and access control systems. Unfortunately, my experience with their customer service left a lot to be desired.

Firstly, I attempted to contact them via phone but was unable to get through to anyone. Despite trying multiple times, I was left on hold for an extended period of time without any response. Needless to say, this was quite frustrating and not something that I would expect from a reputable company.

After failing to get through on the phone, I decided to try out their online support instead. I was disappointed to find that after 5 minutes of waiting for assistance, I was still unable to receive the part number for the specific transmitter I was interested in buying. As a result, I was referred to Doorking - another company that GateHouseSupplies works with.

Unfortunately, my experience with Doorking was no different from that of GateHouseSupplies. I was unable to get through to anyone and was left feeling increasingly frustrated and disappointed.

In the end, I decided to proceed with my purchase in the hopes that I had gotten the right parts. However, the entire experience left me with a sour taste in my mouth and I would seriously reconsider purchasing from GateHouseSupplies again in the future.

I recently had a less than ideal experience with GateHouseSupplies that left me feeling rather disappointed. Like many other customers before me, I had ordered a new motherboard for my gate from their website, gatehousesupplies.com. Unfortunately, when we received the product, it was clear that something wasn't quite right. Even after trying to troubleshoot the issue with the manufacturer, Liftmaster, we were still unable to get the motherboard to work properly.

To make matters worse, when I reached out to GateHouseSupplies to inquire about exchanging the defective product for a replacement, I was informed that I would be responsible for paying the return shipping fees. Needless to say, I found this incredibly frustrating, as it was not my fault that the motherboard was faulty in the first place.

While I certainly appreciate that sometimes things can go wrong with online orders, I was hoping for a smoother and more straightforward process when dealing with GateHouseSupplies. It's understandable that mistakes can happen or products can be defective, but it's how a company handles these situations that really sets them apart. Unfortunately, I don't feel like I was given the best customer service in this instance.

Overall, I would probably think twice before ordering from GateHouseSupplies again, as my experience left a lot to be desired. While they certainly have a wide selection of gate-related products, the level of customer service I received was lacking. If you're looking for a reliable and hassle-free online shopping experience, this may not be the best option for you.

GateHouseSupplies is a website that sells gate openers and parts, and I must say that my initial impression of the website was not very good. In fact, it lacked the appeal that one would expect from a reputable business. I was hesitant to make a purchase because I was not entirely convinced of the legitimacy of the business. However, curiosity got the better of me, and I proceeded to browse through their products.

One of the things that caught my attention was that the description of the gate opener was repeated in the description area. This made me a little skeptical about the level of detail that they put into their product listings. I mean, if they can't be bothered to provide a unique description for each product, what else might they be neglecting? Despite these concerns, though, I decided to take a chance and make a purchase.

Now that I have received my order, I must say that I am happy with the product. The pricing was decent, and the delivery time was reasonable. Had the website been more visually appealing and provided more comprehensive descriptions of the products, I might have purchased more. Nevertheless, I am satisfied with my purchase so far, and I hope that they can make some improvements to the website to make it more attractive to potential customers.

When I was in search of particular parts for my garage door opener, I discovered GateHouseSupplies.com. Initially, I was impressed by the wide range of products they offered to customize garage doors of all styles and makes. As I began my search for the specific parts for my opener, I found it a bit challenging to navigate through the products that were appropriate for my model. However, with a little patience, I was able to filter the options and locate what I was looking for.

As I proceeded to purchase the parts I needed, there was some level of uncertainty as to whether I had selected the right parts for my liftmaster opener, as the labeling left some room for ambiguity. However, I decided to take a chance and placed the order, waiting eagerly for the arrival of the parts.

Despite the slight hesitation, I appreciated the easy and streamlined process of ordering from GateHouseSupplies. I was able to track my shipment effortlessly, and the parts eventually arrived as expected. Overall, I would say that I had a decent experience with the website, and even though it wasn't perfect, my garage door is now operating smoothly thanks to the parts I ordered from GateHouseSupplies.

Upon exploring the site of GateHouseSupplies, we encountered some issues with payment methods. It is disheartening to note that Apple pay seems to be malfunctioning, leaving us unable to complete our purchase. We speculated that this could have something to do with us having a different shipping address. On using Paypal as an alternative payment method, we were surprised to find that we still had to manually fill in both shipping and billing details. This certainly defeated the purpose of us desiring to make a quick and seamless single-click purchase. We sincerely hope that the team behind GateHouseSupplies will rectify these issues as it would be a shame for customers to be hindered from making purchases due to technical difficulties.

I recently had the opportunity to do business with GateHouseSupplies, and although my experience was not all sunshine and rainbows, I feel like it's important to share it with others. The story goes like this:

I ordered a part that was suggested by the manufacturer, but when it arrived, I noticed that it had the wrong end clip on it. I contacted a representative from GateHouseSupplies to see if they could help me resolve the issue, and while the rep was able to point me in the direction of the right part, they did not offer any assistance in returning the incorrect part.

This was frustrating for me, because I knew that returning the incorrect part would cost me even more money on top of what I had already spent, and I was hoping that GateHouseSupplies would be able to help me resolve the issue in a way that was cost-effective and reasonable. Unfortunately, that was not the case.

To make things more frustrating, I also noticed that both pictures of the harness on the website did not show the end clip from the connecting side, but only a side view. This made it difficult for me to know exactly what I was ordering, and it underscored the importance of being able to see an item from multiple angles before making a purchase.

All in all, while I appreciated the fact that GateHouseSupplies had the part I needed, I was disappointed by the lack of help I received in resolving my issue, and by the lack of clear visuals on the website. I hope that this review will help others who may be considering doing business with GateHouseSupplies, so that they can make an informed decision about whether or not this company is the right fit for their needs.

As a human being, I have to say that my experience with GateHouseSupplies was quite frustrating. I had called twice during their listed business hours, but unfortunately, I was not able to speak with any representative as no one answered my calls. I had to wait on hold for over 30 minutes as well, which added to my disappointment. Later, I decided to go ahead and place an order. However, I was alarmed when I was first quoted about $10.00 to have the item shipped to me. When I proceeded with the order and added all the necessary shipping information, the total cost for shipping increased by another $5.00! This sudden hike in prices took me aback. I tried to call again and explain my issue, but even after waiting for another half-hour, I was still unable to reach out to anyone from their customer support team. The overall experience left me feeling let down and unappreciated as their customer. I hope they work on addressing these issues as I would like to have a smooth experience when dealing with them in the future.

Recently, I had an unpleasant experience with my purchase on GateHouseSupplies.com. I placed an order and even paid for the faster delivery option, hoping to receive my item quickly. However, it has been two long frustrating weeks, and I'm still waiting for it. The website displays "Pending Shipment" status, which got me little worried. A customer service inquiry was left unattended, so I couldn't even cancel the order. My whole experience left me feeling stuck and frustrated.

Unfortunately, I am not alone in this. Several other customers have posted about their negative experiences with GateHouseSupplies.com's unchangeable shipments. In fact, I would strongly recommend you read their posts before considering ordering from the site.
Sadly, the lack of customer service provides a huge downside to this online store. I even attempted to place an order through the phone, and unfortunately, no one was there to answer my call.

Perhaps this store has some excellent products, but the lack of customer service has proven not to be worth the risk. Therefore, I strongly advise potential customers to think twice before deciding to order from GateHouseSupplies.com.

and show us a visual representation of all the components that come in the package so that we can easily understand how everything fits together during the installation process.

Also, the website could benefit from better organization of the various products offered. It can be overwhelming to navigate through the vast range of items available. A more user-friendly categorization system, perhaps with subcategories, would make it easier for customers to find what they need quickly and efficiently.

Furthermore, adding customer reviews and feedback would be a great way to provide more information and transparency about the products. This could help potential buyers make informed decisions and feel more confident about their purchases.

Overall, GateHouseSupplies offers a wide range of garage door products, but improvements could be made to enhance the user experience and ensure customers have all the information they need before making a purchase.