Game Stores South Africa / Game.co.za review: 8kg hth chlorine

Dear Sir/Madam,

I hope this message finds you well.

I tried buying 5x 8kg hth chlorine at you Welkom Store yesterday afternoon.

However, I am writing to bring to your attention an issue regarding the price displayed on the shelf and perplexed to note that your staff was not very helpful at all.

What is displayed on your shelf are (two items – please see picture) of three rows of 8kg hth and the bottom two shelfs containing 2x rows of 15kg hth chlorine. Now, your advert, stated in bold from R399 is very deceiving. When trying to pay at the till, the item was listed as R449. Finally, when the store manager got there, her response was that “there were other pool items there and they are finished now”. She could not clarify what those items was exactly. My concern is that I wanted to buy 5x 8kg hth and a few other items and for any other person or customer who would want to buy one of those two items would also be of the opinion that the 8kg is sold for R399 because of the advert. I bought the same items there just over a week ago and the same tags were on display.

Therefore, I demand that you rectify this and provide me those 5x buckets of 8kg hth chlorine for R399.

I value your commitment to customer satisfaction and appreciate your assistance in resolving this issue promptly.

Thank you for your attention to this matter, and I look forward to a swift resolution.

Sincerely,

Dr L Lezar

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