FNAC’s earns a 2.2-star rating from 6 reviews, showing that the majority of customers are somewhat dissatisfied with purchases.
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Efficient Seller with Informative Products, Fast Delivery, and User-Friendly Website; Minor Website Speed Issue
Good seller. They have a lot of information about the products they sell, which is really helpful. The website is easy to navigate and find what you're looking for. The delivery was fast, I got my order in no time. The only downside is that sometimes the website can be a bit slow, but overall it's a good experience. I would recommend FNAC to others.
Warning: Fnac Portugal Marketplace Blocks Payments for 3 Years, Avoid Selling on Their Website
I gotta warn ya, stay away from sellin' on the Fnac Portugal marketplace, 'cause they gonna block your payments for a whopping 3 years, right durin' the whole warranty period. And lemme tell ya, sellin' on their website ain't no better.
Now, I used to be a seller on this platform, so I know what I'm talkin' 'bout.
Review: Satisfeito com a compra de um iPhone 7 recondicionado na FNAC, mas entrega poderia ser mais conveniente
Comprei um telemóvel (iPhone 7) recondicionado no site da FNAC (fnac.pt) e fiquei satisfeito com a minha compra. O telemóvel chegou dentro do prazo estabelecido, o que foi ótimo. No entanto, a única coisa que me aborreceu um pouco foi ter que ir buscar o pacote no armazém da empresa de entrega. O local era bastante distante, o que me fez pensar se não seria mais conveniente deixar o pacote na estação dos correios da minha área. Seria mais prático para mim e para muitos outros clientes. Fora isso, estou contente com a minha experiência de compra na FNAC.
Review: FNAC.pt - A Variety of Products, but Disorganized and Limited Payment Options
O site da FNAC (fnac.pt) é, na minha opinião, um tanto desorganizado. As categorias em que os artigos estão "arrumados" nem sempre são intuitivas. Tentei efetuar o pagamento de um artigo várias vezes, mas a página de pagamento estava sempre fora do ar... Acabei desistindo.
Outro ponto muito negativo é o fato de não ser possível pagar através do PayPal. É uma pena, pois muitas pessoas preferem essa forma de pagamento por ser mais prática e segura.
Além disso, a navegação pelo site também pode ser um pouco confusa. Às vezes, é difícil encontrar exatamente o que estamos procurando. Seria bom se houvesse uma melhoria nesse sentido, para facilitar a experiência do usuário.
No entanto, devo ressaltar que a FNAC possui uma variedade interessante de produtos. Há opções para todos os gostos e necessidades. É possível encontrar desde livros e CDs até eletrônicos e eletrodomésticos. A diversidade de marcas também é um ponto positivo.
Outro aspecto que merece destaque é o atendimento ao cliente. Sempre que precisei entrar em contato com a FNAC, fui bem atendido. Os funcionários são prestativos e tentam resolver os problemas da melhor forma possível.
Apesar das falhas mencionadas, a FNAC ainda é uma opção a considerar na hora de fazer compras online. É importante ter paciência e estar ciente das limitações do site, mas, no geral, é possível encontrar bons produtos a preços competitivos.
Espero que a FNAC leve em consideração as críticas dos clientes e busque melhorar sua plataforma. Com algumas mudanças, certamente se tornaria uma referência no comércio eletrônico.
Disappointed with FNAC: Late Delivery, Refusal to Collect, and Poor Customer Support
Atrasam-se na entrega e quando pedi para devolverem só me respondem que já foi entregue.
Queria que enviassem a transportadora que se atrasou vários dias para recolher o artigo e recusaram-se.
O artigo era para a minha irmã logo e vou ter de me deslocar 30km para o ir buscar e ir aos correios EM TEMPOS DE PANDEMIA.
Tudo a meu custo, claro.
Apoio ao cliente quase inexistente e demoram dias a responder quando não lhes interessa.
Eu estou muito desapontado com a FNAC. Fiz uma encomenda e eles atrasaram-se na entrega. Quando lhes pedi para devolverem o produto, eles simplesmente me disseram que já tinha sido entregue. Que absurdo! Eu queria que eles enviassem a transportadora que se atrasou por vários dias para recolher o artigo, mas eles recusaram-se a fazer isso. Agora, tenho que me deslocar 30km para ir buscar o produto e ainda tenho que ir aos correios, tudo isso em tempos de pandemia. É um verdadeiro incômodo e ainda tenho que pagar por tudo isso.
Além disso, o apoio ao cliente é quase inexistente. Eles demoram dias para responder, especialmente quando não lhes interessa. É muito frustrante ter que lidar com essa falta de atenção e consideração por parte da FNAC. Estou muito insatisfeito com essa experiência e definitivamente não recomendaria a FNAC para ninguém.
FNAC Complaints 1
Apple Watch series 5
Scanned by this product online have a written confirmation from apple that it’s a scam and fnac is currently not responding to my constant pleas of a return and reimbursement please help ! I ordered it a week ago on fnac.com in France and after it arrived I was unable to connect it to my apple iPhone. I then decided to visit the Apple Store in Paris where a technician checked out the issue for me. He couldn’t connect the watch to my phone either Basically we just couldn’t set it up so he suggested to me to get a reimbursement from fnac in one of their shops maybe and show the letter by apple . I did go to a fnac shop but they refused to help me and she’d me to call or email customer service. After which I did that too but customer service e inisists that since the product has been bought by a particular seller it is him who must accept that the product dosnt work and reimburse me. At this point I have no solution and just want a quick reimbursement thank you
Desired outcome: Please refund
I ordered the watch online on fnac.com to pair with my original iPhone 14 brought from apple. It’s the first time I bought an Apple Watch to connect with my iPhone though I have been an iPhone user since years I bought the watch now. After it arrived I tried to pair it several times with my phone but it dint work. I also asked many friends who use both Apple Watch and iPhone both to pair it with their phones but it dint work either.
Then I decided to visit the Apple Store in Paris opera. One of the apple technicians there checked out the watch for me. It took over an hour after which the finally I was informed by apple that the product would have to be sent to their factory for further investigation and in case the issue needed to be repaired I would have to pay for it at my own expense and the cost could go upto 300 euros. So they told me go to to a fnac shop and ask for a reimbursement if I wished as I am protected by the consumer protection act the product having been ordered by me barely a week earlier and being under a warrantee for 2 years more. After this I went to a fnac shop in chatelet and they refused to do anything telling me that I had ordered the product online so I must try to resolve it online. Online I spoke to fnac customer service who were rude and dint give me any satisfactory answer when I’m just asking for a simple reimbursement as the product just does not work I even have a letter from apple confirm in this for now I’m in a huge crisis as I’ll be travelling soon and I have no solution how to get my money back yet. The order number is GDS3TWZ4YBNO2
Is FNAC Legit?
FNAC earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
FNAC has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Fnac.pt has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- If you purchased a website from FNAC that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
- We conducted a search on social media and found several negative reviews related to FNAC. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About FNAC
One of the key strengths of FNAC is its extensive product selection. Whether you are looking for the latest smartphones, laptops, or home appliances, FNAC offers a diverse range of options to cater to different customer needs and preferences. Additionally, the company boasts an impressive collection of books, covering various genres and authors, making it a haven for book lovers.
Furthermore, FNAC is renowned for its commitment to providing a seamless shopping experience. The user-friendly website, fnac.pt, allows customers to easily navigate through different product categories, compare prices, and read detailed product descriptions. This ensures that customers can make informed decisions before making a purchase.
In addition to its online presence, FNAC operates physical stores across Portugal, providing customers with the opportunity to interact with products firsthand. These stores are known for their inviting ambiance and knowledgeable staff who are always ready to assist customers with any queries or concerns. This personalized approach sets FNAC apart from its competitors, as it creates a welcoming environment for customers to explore and discover new products.
Moreover, FNAC has established itself as a cultural hub, organizing various events and activities that cater to different interests. These events include book signings, live music performances, and film screenings, among others. By fostering a sense of community and promoting cultural engagement, FNAC has successfully positioned itself as more than just a retail store, but as a cultural institution.
Another noteworthy aspect of FNAC is its commitment to corporate social responsibility. The company actively engages in initiatives that promote sustainability, such as recycling programs and energy-efficient practices. By prioritizing environmental consciousness, FNAC demonstrates its dedication to making a positive impact on society.
Overall, FNAC is a reputable and reliable retailer that offers a wide range of products, exceptional customer service, and a commitment to cultural engagement and sustainability. Whether you choose to shop online or visit one of their physical stores, FNAC provides a memorable and enjoyable shopping experience for all customers.
Overview of FNAC complaint handling
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Most discussed FNAC complaints
Apple Watch series 5Our Commitment
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