Five Below
reviews and complaints

As I reflect on the reviews from various customers, it's evident that Five Below offers a mixed experience. While some customers appreciate the affordability and variety of products, others have expressed concerns about customer service and product quality. It's important to approach shopping at Five Below with realistic expectations, considering the range of feedback provided by customers. Whether you're looking for budget-friendly items or unique finds, it's advisable to be mindful of potential challenges highlighted by past customers.

This is my go to to stock up on affordable gifts for Christmas. Fast shipping too. I have never had an issue.

They have the nicest people! Every time I go into a store, they are so helpful. I love visiting & will be back!

Me and my friend went in to get sum stuff and our Apple Pay wasn't working and generously one of the works payed for us

This is a wonderful store that is clean and friendly. They have all the items you are looking for. All the employees are very friendly. Thanks Culiat

I visited 5 Below in Willowbrook NJ and spoke to the employee at the door. Her name was Leighana. I was looking for a particular key ring and she knew exactly what I wanted and where to find it! She was so friendly and helpful! She showed me the great reusable shopping bag, so I bought 10! I will definitely be back to shop!

Went into Five Below to return and replace phone chargers. My husband had gotten 2 sets of chargers for our phones, but they weren't the right fit. I brought the chargers to the front ti return before I went to find what we needed. The cashier needed a code or something from the store manager. This is where I meant Kristina. She asked me to go what I wanted first and we would do the whole process at once.

While I must have been gone too long because Kristina came over to me and noticed I was lost. I was on the phone with my husband trying to figure out what he wanted me to get. She asked if she could help...I put her on the phone with my husband and very patiently she helped. She brought the chargers back to the desk and even tried them out to make sure they worked the way we wanted.

How many people in this day and age take such pride in their job. She not solving major world problems, she was just being kind, respectful to a store customer. She deserves an acknowledgement from her superiors. She deserves a raise. She deserves something. This kind of interaction is natural, she must be like this to all customers. Hope she gets rewarded.

Store manager Kristina at Five Below Pittsfield MA

I was so pumped to try out Five Below's online store and ordered a couple of things from their Michigan location. My first order didn't quite go as planned and I ended up getting a partial refund in the form of store credit. No biggie, I thought, and decided to order something else.

But then the waiting game began. I kept checking my email for updates on when my package would arrive, but nothing came. Finally, I received a notification that my package had been delivered. Hooray! But wait... it was delivered to an address in Grand Rapids that I had never heard of before. I live in Big Rapids, which is a good 50 miles north of there. And get this - the address numbers weren't even remotely similar.

I tried reaching out to Five Below multiple times to get this sorted out, but it was a total hassle. I had to jump through so many hoops just to submit a request to them, and even then I never got a response. I'm beyond frustrated and disappointed with this experience, and I don't think I'll be shopping with them again anytime soon.

So, I recently bought some headphones from Five Below's website, fivebelow.com. I was hoping to use them while working out or at school, but I was pretty disappointed with the quality. When I started listening to music, it sounded like a bunch of loud, screeching noises that hurt my ears. I'm pretty sensitive to sound, so it was really uncomfortable for me. Plus, even though the headphones were supposed to be comfortable, they didn't really help much. One time, I was in the car and they hurt so bad that I had to take them off.

This morning, I went to grab the headphones and put them on, but they snapped in half! I was pretty frustrated, but I didn't want to deal with the annoying kids on the bus, so I just kept them on. Unfortunately, they still hurt my ears and it was really difficult to listen to music. All I wanted to do was listen to Set it Off and K/DA in peace, but I had to keep taking the headphones off to fix my ears from hurting too much.

Overall, I wouldn't really recommend these headphones from Five Below. They might be cheap, but they're definitely not worth it if they're going to hurt your ears and break so easily. I think I'll be looking for some better quality headphones next time.

My first order from Five Below was a complete disaster. I spent over $204 and was missing six items from my cart. When I reached out to customer service, they refused to swap out the missing items or provide a refund. This left me extremely disappointed, as I had planned to give these items as Christmas presents to my kids. I strongly advise against ordering from this company, as they clearly cannot be trusted to fulfill orders correctly.

To make matters worse, the representative I spoke with, Jacqueline, was extremely unhelpful. She seemed disinterested in resolving my issue and offered no solutions. If I could give a negative five-star review, I would. As a customer, I am beyond frustrated and disappointed with the lack of care and attention given to my order.

I sincerely hope that Five Below takes steps to improve their customer service team. It is unacceptable to treat customers in this manner, especially during the busy holiday season. I urge them to get their act together and prioritize the needs of their customers. As for me, I will not be ordering from Five Below again and will be sure to share my negative experience with others.

So, my daughter dragged me into Five Below for the first time and I gotta say, it was pretty dope. We found some really cool stuff at a great price and the quality was surprisingly good. I was so impressed that I decided to order some things online a few days later. I added everything to my cart and paid right away, but it took a little longer than I'm used to for my items to arrive. When the package finally came, I was bummed to find that some of the items were missing. I paid eight bucks for shipping, so I was pretty annoyed that I didn't get everything I paid for. I mean, why let me pay for something if you're just gonna sell it to someone else later on? And to top it off, I didn't even get an email about it. But, I talked to the online chat and they did refund me my shipping fee and the missing items, so that's something. Overall, it was a bit of a letdown, but at least they made it right in the end.

I recently visited Five Below to purchase a new cell phone screen saver. I had just left the cell phone store and thought my phone was cracked, but it turned out to be the screen saver that was cracked. Luckily, I had purchased my previous screen saver from Five Below, so I headed straight there to buy a new one. The cell phone store wanted to charge me $45 for a new screen saver, but I knew I could find a better deal at Five Below.

When I arrived at the store, I was greeted by a friendly sales clerk named Christopher Banks. He helped me at the self check out and made sure that the cover I was buying was the correct size. Unfortunately, they didn't have any full screen covers in stock at the time, but Christopher went out of his way to make sure I was taken care of. He even waited while I went to my car to get my phone so I could make sure the cover fit properly.

Christopher was very friendly and welcoming to all customers entering the store. He greeted them with a warm "Welcome to Five Below!" and made sure they felt comfortable and taken care of. I was impressed by his excellent customer service skills and decided to share my positive experience with his supervisor.

Overall, I had a great experience at Five Below and would definitely recommend it to anyone looking for affordable and high-quality products. The store has a wide variety of items, from electronics to home decor to beauty products, all priced at $5 or less. It's a great place to shop for gifts or just to treat yourself without breaking the bank. And with friendly and helpful employees like Christopher, you're sure to have a positive shopping experience every time you visit.

Listen up, folks! I have a warning for all of you out there. If you're thinking about buying the fart spray from Five Below, DON'T DO IT! I made the mistake of buying it as a stocking stuffer for my cousin Joey, and let me tell you, it was a disaster. I couldn't resist the temptation to try it out before Christmas, and boy, was that a mistake. I told Joey to just do a tiny squirt, but he went all out and sprayed half the bottle all over the living room. And unfortunately, I got hit too.

Let me tell you, this spray is no joke. It's like a demon in a bottle, waiting to unleash its foul stench on unsuspecting victims. The smell is so bad, I can't even describe it. It's like a mixture of rotten eggs, spoiled milk, and something else I can't even put my finger on. It's like the creator of this spray took all the worst smells in the world and combined them into one vile concoction.

Joey and I were both gagging and coughing for a good ten minutes after he sprayed it. I had to scrub myself down with soap and water to get the smell off, and even then, I could still smell it. I had to use up all my apple-scented room spray just to mask the smell a little bit. But even now, there's still a hint of it lingering in the air.

So, take my advice and don't buy this spray. It's not worth the money, and it's definitely not worth the smell. Spare yourself the misery and buy your kids something else. Trust me, you'll thank me later.

I recently had an experience with Five Below's website and app that left me feeling frustrated. I was trying to make a fairly large order for my son, including things like pool floats, games, and fillers for around the house. While I don't expect these items to last forever, I have been pleasantly surprised by the durability of some of the things I've purchased from Five Below in the past.

However, my issue was with the website and app. I spent days trying to shop and put my order through, but half of the items I clicked "add to cart" for were not showing up on the website. I couldn't remove or add anything at that point, and the app was even worse. I spent a long time adding things to my cart, only to find out at checkout that my cart was empty. I was so confused and frustrated! When I tried to use the website instead, I had similar issues. It was a mess, and I ended up giving up on my order altogether. I would give the website and app one star - they really failed me.

As for the products themselves, I think it's important to remember that you get what you pay for. If you're paying an average of $5 for something, you can't expect it to be top-of-the-line quality. However, most of the things I've seen and purchased from Five Below serve their purpose well, and some have even exceeded my expectations. Some people might expect these products to perform at a higher level, but I think it's important to keep in mind that you're paying a low price for them. If you want something of higher quality, you'll have to pay more for it elsewhere.

So, I was super excited to order some stuff online from Five Below but boy was I disappointed when they claimed my package was delivered but I never received it. I even checked with FedEx and they said they never even received the package from Five Below in the first place. I tried calling Five Below several times but they said they would get back to me and I'm still waiting. It's frustrating because I was really looking forward to my order and now it seems like I might never get it.

I ain't gonna lie y'all, my experience with Five Below wasn't the best. I mean, yeah, their prices are cheap, but you really do get what you pay for. The products they got are straight-up trash, like seriously, they ain't worth your money. And can we talk about the tech they sell? It don't work. Like, at all. I tried buying some headphones and they broke within a week. I was so mad, y'all.

I think this is gonna be the last time I shop at Five Below. They done robbed me. I wish they weren't even in business, to be honest. I mean, I get it, the low prices are supposed to be a draw, but if you're gonna sell cheap products, they should at least work, you know? But nope, Five Below can't even give you that.

Overall, I can't recommend Five Below. Save your money and go somewhere else where you can actually get something decent for what you're paying.

When I went in the store in Cicero, NY, I felt like someone was watching me. I swear, every time I turned around, there was this girl checking on me. I know they want to keep an eye on things, but it was a bit much. I even said something to her about it, but she just smiled and said she was doing her job. And, honestly, I get it. You don't want people stealing from your store. But, maybe they can find a better way to do it. I'm in my mid-50s and have never stolen anything in my life, so it was a little bit insulting. Maybe they can train their staff better. Other than that, the store was okay. They had lots of cool stuff for cheap. I mean, you get what you pay for, but it's great for a quick grab and go. I got a bunch of things for my grandkids and they were all happy with them. Overall, I'd say it's worth checking out if you're in the area and want to save some money.

I recently visited a Five Below store here in Houston, TX and I must say, I am not impressed. The prices have been raised. It seems like their name should be changed to "Five Above" instead of "Five Below". They have added more items in their store, many of which cost more than five dollars. Even the items marked as five dollars have jumped to $5.55 and $5.95. It's getting harder and harder to find a good deal in there.

On my last visit, I purchased six items and was shocked to learn that I had spent $46.11. That's almost fifty bucks! Who would have thought that you could spend that much money at a store called Five Below? It's preposterous! They need to get their prices in check and remember what their name suggests.

Furthermore, the quality of their items is questionable. Some of the things I bought broke after only a few uses. I'm not sure if it's worth spending your hard-earned money on something that will break so easily.

In conclusion, I would advise shoppers to be cautious when visiting Five Below. Don't assume that everything costs "five below". Take your time and read the price tags before you buy. And as for the store, they need to stick to their original concept and keep their prices low. Until then, I'll be taking my business elsewhere.

Five Below is just like any other store when it comes to prices, but there's one thing you need to watch out for when you visit: the check out process. It's all self checkout which I'm not a fan of. If I'm going to be my own cashier and bagger, then the prices should be lowered. And let's not forget about hand sanitizer. It's more important now than ever before to have it readily available at the register. The machines are used by everyone, and nobody wipes them down. It's very unsanitary and reminds me of Walmart. I won't be shopping at either of these stores if I have to play the role of a cashier and bagger. I'm not getting paid for it, and it's downright unsanitary.

It's a shame, I recently visited a new Five Below store and was disappointed to see that there wasn't a real person at the register to assist with any questions or inquiries. I was hoping to receive a friendly greeting and possibly even be thanked for stopping by, but sadly that wasn't the case. To make matters worse, when I needed help with an item that wouldn't scan, I had to wait around for a worker to assist me and even then they had trouble scanning it. In the end, I just put the item back and left feeling frustrated and disappointed.

I understand that mistakes happen and technology can be faulty, but it's important for businesses to prioritize their customers' experiences. After all, they are the reason why the business exists in the first place. It's unfortunate to see that some businesses forget this crucial aspect and end up losing customers as a result.

Overall, Five Below's lack of customer service was a letdown and I don't think I'll be returning to this particular location. I hope that the company can improve their customer service practices in the future, as it can greatly enhance the overall shopping experience.

June 15 2019 I emailed customer service the info below. Today is July 16 and they never even responded!

I just called your customer relations line and the greeting states a message may be left, or alternatively, an email may be sent via one of two email addresses.

I wanted to leave a message and the call disconnected after the greeting states goodbye.

I was visiting your store on Northwest Highway in Dallas Texas first thing Saturday morning (around 9am), for the start of my shopping spree.

As I approached the entrance a lady possibly around 30 years of age, slender, brown hair in a shoulder length ponytail was hauling items out for sidewalk placement.
I said hi, are you open yet?
She responded with a look of disdain and then looked right past me as she continued to haul the items out.

In disbelief I said wow I know you heard me and that was rude, are you open yet?

She mumbled something and then shrugged both shoulders, with both palms facing upwards and said you see the door open!

With eyes and mouth agape. I said well sometimes stores need a few minutes to set up and I didn't know if it was 9 yet (I'd just seen hours on the door.)

I then said forget it, with your rude a!
I'm calling headquarters right now!

I have never had something that inconsiderate or rude happen in a business in any recent years.

My son has long recommended the store and this was my second visit-the item I bought yesterday was not in working condition.

I will stick to mainstream stores-I didn't get 20 feet inside Target without being greeted by three employees.

Do something about that lady!

Revise your phone greeting menu to actually accommodate the options that are stated.

I used to go to Five Below all the time, for all sorts of reasons - back to school shopping, getting gifts for the holidays, even picking up some things for work. But I gotta say, I'm not too happy with them right now. They've gone and made it so that the only way you can check out is by using the self-checkout machines. I get that they're trying to save some money, but come on - what about customer service? It feels like they don't care about us anymore. And that's just not right. I mean, we're the ones who are spending our hard-earned cash there, right? So why should we have to put up with this kind of treatment? Honestly, I'm thinking about taking my business elsewhere if they don't change things up soon. It's just not worth it to me to deal with all this hassle.

So, I went to Five Below in Columbia, SC and I gotta say, it was a bit of a weird experience. I mean, I was just trying to shop and enjoy myself, but this older lady kept following me around. At first, I didn't really pay it no mind, but then she just kept popping up everywhere I went. It was like she was trying to catch me doing something wrong or something. And to top it off, when I went to check out, she was just plain rude to me. I mean, come on now, I'm just trying to buy some stuff here. It was pretty embarrassing, to be honest. I don't know if I'll be going back to that store anytime soon. Maybe I'll just stick to shopping online from now on.

I recently visited a Five Below store here in Houston, TX and I must say, I am not impressed. The prices have been raised. It seems like their name should be changed to "Five Above" instead of "Five Below". They have added more items in their store, many of which cost more than five dollars. Even the items marked as five dollars have jumped to $5.55 and $5.95. It's getting harder and harder to find a good deal in there.

On my last visit, I purchased six items and was shocked to learn that I had spent $46.11. That's almost fifty bucks! Who would have thought that you could spend that much money at a store called Five Below? It's preposterous! They need to get their prices in check and remember what their name suggests.

Furthermore, the quality of their items is questionable. Some of the things I bought broke after only a few uses. I'm not sure if it's worth spending your hard-earned money on something that will break so easily.

In conclusion, I would advise shoppers to be cautious when visiting Five Below. Don't assume that everything costs "five below". Take your time and read the price tags before you buy. And as for the store, they need to stick to their original concept and keep their prices low. Until then, I'll be taking my business elsewhere.

So, I recently went to Five Below to grab some candy, but I ended up getting lip balm instead. I didn't even notice that it said "lip balm" on the packaging because the letters were so tiny. It was a bit disappointing, but I decided to give the store another chance and picked up some headphones. Unfortunately, when I tried to use them, the sound was still coming out of my phone. I tried to take the headphones out, but they ended up breaking in my phone. It was frustrating because I used to really enjoy shopping at Five Below, but now I'm not so sure.

Five Below is just like any other store when it comes to prices, but there's one thing you need to watch out for when you visit: the check out process. It's all self checkout which I'm not a fan of. If I'm going to be my own cashier and bagger, then the prices should be lowered. And let's not forget about hand sanitizer. It's more important now than ever before to have it readily available at the register. The machines are used by everyone, and nobody wipes them down. It's very unsanitary and reminds me of Walmart. I won't be shopping at either of these stores if I have to play the role of a cashier and bagger. I'm not getting paid for it, and it's downright unsanitary.

I had a really bad experience at Five Below. I went to the store near my house to buy a furry venom black panther funko-pop, but they didn't have any in stock. I was really disappointed and upset. I felt like they were being racist because it's black history month and they should have had more black panther merchandise. It's not fair that they didn't have what I wanted.

I also think it's not cool that they don't support the furry community. I'm a furry and I feel like they should have more furry merchandise available. It's not fair that they only cater to certain groups of people.

Overall, I was really disappointed with my experience at Five Below. I don't think I'll be shopping there again. They need to do better and be more inclusive.

I recently visited the Five Below store located at 1011 University Blvd on a Sunday evening at around 5:49 pm. To my surprise, the doors were locked even though I could see people shopping inside. I knocked on the door and a young lady came to answer, but she seemed quite angry and asked me why I was knocking. I explained that according to their website, the store was supposed to be open for another 10 minutes and I needed to buy a few things.

The lady and her colleagues started talking about how I must be having a bad day, which was quite rude and unnecessary. I just wanted to do some shopping, but their behavior made me feel unwelcome.

When I finally got inside, I was disappointed to find that there were very few items available on the shelves. The store was also quite dirty, which was not a pleasant sight.

Overall, my experience at Five Below was not a good one. The staff's behavior was unprofessional and the store was not well-stocked or clean. I hope they can improve their customer service and store maintenance in the future.

I recently went to Five Below at the river landing site in Miami and had a bit of a frustrating experience. The manager seemed to be constantly sending employees over to me when I was trying to pay, which was a bit annoying. And when I left, he was pretty rude to me, which was embarrassing.

However, I will say that two of the employees were really nice and friendly. They were both very charismatic and made me feel welcome in the store. Unfortunately, the other employee was pretty rough and had a bad attitude, just like the manager. She even excused her behavior by saying that she was Cuban and that's just how they speak.

Overall, I think that the employees at Five Below could benefit from more training, especially the manager who doesn't even speak English. It would be great if they could all be as friendly and welcoming as the two employees who made my experience a little bit better.

I visited Five Below and it was hype. There was so much stuff for so cheap, I couldn't even believe it. I think it's perfect for college kids and teenagers who don't wanna spend too much money. I do wish there were some nicer quality items, but for the price, you really can't beat it. Overall, I really enjoyed my experience there and would definitely go back.

Five Below is a cool place to shop if you're looking for some budget-friendly finds. Their website is easy to navigate and you can find some really great deals on there. The only downside for me is the self-checkout. I understand that it's supposed to be more convenient but sometimes it can be a hassle. I personally prefer dealing with cashiers because it's just easier for me. I hope in the future they'll have more cashiers available so that shoppers can have a better experience. Another thing that irks me is when employees are just standing around and not really doing anything. I know it can get boring but it doesn't look very professional, and sometimes they can be a bit rude when you ask them for help. Overall, I like Five Below and I think it's worth checking out if you're on a budget. But maybe they should consider having more cashiers and train their employees to be more helpful and friendly to shoppers.