First Premier Bank review: Complaint regarding customer service representative and manager.

Dear First Premier Bank,

I am writing to express my disappointment and frustration with the level of customer service I received during my recent interaction with your company. I had the unfortunate experience of dealing with both a customer service representative and a manager, and I believe it is important to bring to your attention the issues I encountered.

Firstly, when I initially contacted your customer service helpline on 11/20/2023, I spoke to a customer service representative regarding Credit Protection Program. Unfortunately, the representative I spoke with displayed a lack of professionalism and failed to provide satisfactory assistance. Their tone was dismissive and they seemed uninterested in understanding my concerns or resolving the issue at hand.

Upon expressing my dissatisfaction with the initial interaction, I requested to speak with a manager. I was transferred to a manager, whose name I also did not catch, but unfortunately, the situation did not improve. Instead of addressing my concerns and providing the support I needed, the manager exhibited a dismissive attitude and did not take the time to listen to my perspective. This left me feeling unheard and frustrated.

As a loyal customer of your credit card company, I believe it is essential to provide exemplary customer service in order to maintain customer satisfaction. Unfortunately, my recent experience fell far short of this expectation.

I kindly request that you thoroughly investigate these incidents and take appropriate measures to rectify the situation. It is crucial that your representatives and managers are trained to handle customer concerns with empathy, active listening, and a genuine desire to help. I hope that you will take this complaint seriously and work towards improving the quality of customer service provided by your company.

I would appreciate receiving a response to inform me of the steps you will be taking to address this matter. I hope that you will take prompt action to resolve this issue and restore my faith in your company's commitment to excellent customer service.

Thank you for your attention to this matter.

Respectfully,

Catherine Macabulit

[protected]