FedEx review: Package delivered to the wrong person.

Dear Mr Subramaniam,

My name is Miranda Pazura. My husband, Karl Riddlespurger and I have an account setup with FedEx for years for our business, Liberty Distributing Company. Our account number is [protected] and my cell phone number is [protected].

On 10/19/2023, my husband took a package to our local FedEx office located in Cockeysville, Md for the next day delivery with direct signature to our customer in New Braunfels, Texas. Customer needed that package the next day for his and his wife Anniversary. Customer called us yesterday to let us know that he never received the package on10/20/2023. He took his wife away for the celebration of their Anniversary and got back yesterday on 11/01/2023 and tried to track down his package and FedEx told him that they have already delivered the package and the package was signed by M.NEO. The customer name is John Ngo and he does not know anyone by the name of M. NEO.

Dear Sir, I am imploring you and desperately seeking your help in finding out who was the delivery person from FedEx and to retrieve the package from whoever he delivered it to and get it to the right person, MR John Ngo. This package has a lot of sentimental value attached to it and I thrived to give the best customer service to all my customers and very saddened thyat he did not get his package.

Sir, the reason I am reaching out to you is because yesterday I spent about 5 hours and talking to 9 different customer service associates from FedEx to help me out with this matter and I even went to our local FedEx to copies of the status of the package and the name of the person who received it.

There were no signature on there except a typed name M.NEO, however the last person I talked to from FedEx, walked me through the tracking of the package on my Computer and told me that he can see the actual signature of the person who received the package on his end and if I cannot see it that there was something wrong with my Computer.

I would very much appreciate if you could help me get this matter resolve. Thank you so much in advance.

Sincerely,

Miranda Pazura

[protected]