- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Defective product and poor customer service
Purchased a $7500 3-piece couch. The recliner on the couch was defective a week after delivery. The mechanism was making loud noises and the whole couch was jerking while reclining. That was in October 2023. Management just updated me stating repairs will not happen until mid Feb 2024. Thats 4 months after I notified them that I am unable to use the recliner! They refused to accept a return or refund because it is past their 7-day return policy. But, the product was defective! The quality they promised before signing and the quality of the product the consumers receive is not the same. This couch was subpar at most. Even the battery pack i bought for $250 was defective and dead after 3 charging cycles and they did not want to exchange or refund! Very frustrating experience especially we got those couches for the holidays and none of my visitors was able to use the recliner! Dealing with the manager Andy was a nightmare as well. He basically talked like reading a script on how they help their customers but they can't control what happens at the manufacturer side. Well, let them know that the couches they manufacture are defective and to allow return of such defective items. Please save yourself some stress and stay away from Fashion Furniture. Nothing good will come out of your buying experience with them!
Recommendation: Stay away from Fashion Furniture. The quality of the product is subpar at best. They will not accept a return or refund even for defective products. Consumers are out of luck when it comes to defective products!
Purchased a 3-piece couch mid October 2023. The recliner part of the couch started jerking and making loud noises when reclining. This was a week after delivery. Contacted store and was informed it was the reclining mechanism under the couch and that they will order new parts. That was on 11/3/23. Today I was informed that repair will not happen until mid Feb 2024. Four months after I notified them of the defective couch they sold me. Management does not want to accept return or refund me for a defective product. Instead insisted they are replacing the parts and will perform service for free. In the meantime, the consumer is out of luck while waiting for the parts to come and for the service department to schedule the repair. Very bad customer service. Even the batter pack worth $250 was completely dead after 3 rounds of charging and they dont want to deal with that. Basically, I am out $250 and they dont care. All they cared about was for me to sign the dotted line and their promises of good quality and service is out the window.
Fashion Furniture complaints 1
d1210-60 bl reclining leather loveseat body 423-70
We purchased a loveseat and matching sofa at Fashion Furniture in Fresno, CA. Some months after the purchase the recliner would not function and the dye was fading. The loveseat was replaced at no cost. Just after the one year period ended the loveseat began to fade. We contacted the store and were told that there was nothing they could do. A few months later one of the recliner connections broke and again the store was contacted. We were told they would give us the name and phone number of a repair service, but it would be at our expense. We had the repair work done and paid for the parts and service. We are at a point where the loveseat looks so bad and our even our guest have made coments. The sofa also has areas where the dye is failing. The fading is not nearly as sever because it is used much less. I would be more than happy to send photos if needed. What are my options?
I would think that you would do something to honor my faith in your product and uphold your standards for quaility.
Is Fashion Furniture legit?
Fashion Furniture earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Fashion Furniture. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Fashionfurnitureco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Fashionfurnitureco.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Fashionfurnitureco.com you are considering visiting, which is associated with Fashion Furniture, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Fashionfurnitureco.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The fashionfurnitureco.com may offer a niche product or service that is only of interest to a smaller audience.
- Fashion Furniture protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Fashion Furniture complaint handling
-
Fashion Furniture contacts
-
Fashion Furniture phone numbers+1 (559) 440-9600+1 (559) 440-9600Click up if you have successfully reached Fashion Furniture by calling +1 (559) 440-9600 phone number 0 0 users reported that they have successfully reached Fashion Furniture by calling +1 (559) 440-9600 phone number Click down if you have UNsuccessfully reached Fashion Furniture by calling +1 (559) 440-9600 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Furniture by calling +1 (559) 440-9600 phone number+1 (559) 261-9000+1 (559) 261-9000Click up if you have successfully reached Fashion Furniture by calling +1 (559) 261-9000 phone number 0 0 users reported that they have successfully reached Fashion Furniture by calling +1 (559) 261-9000 phone number Click down if you have UNsuccessfully reached Fashion Furniture by calling +1 (559) 261-9000 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Furniture by calling +1 (559) 261-9000 phone number
-
Fashion Furniture emailskflores@fashionfurnitureco.com100%Confidence score: 100%Supportrod@fashionfurnitureco.com99%Confidence score: 99%ted@fashionfurnitureco.com86%Confidence score: 86%
-
Fashion Furniture address255 West El Paso, Fresno, California, 93711, United States
-
Fashion Furniture social media
Steinhafels
10 reviews
Mega Furniture
3 reviews
Prillo
9 reviews
We Wood
1 review
Floyd
14 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!