Fargo Travel Agency review: Unwarranted fee for a nonexistent service

On 2/8/2024, I telephoned a company calling itself "Air Ticket/Fargo Travel/Airline Help Desk" at [protected]. Fargo fraudulently misrepresented itself as Delta Airlines. I contacted Fargo (believing it to be Delta Air) for help cancelling 3 flights I had made months prior. I was newly-diagnosed with a serious disease and had to undergo extended medical treatment. I told Samuel Dean, in truth an "agent" for Fargo masquerading as a legitimate Delta representative, the confidential Delta flight confirmation numbers and passenger names for my party's flights. Using that information, Dean quickly penetrated the Delta website and said yes, he could cancel the flights for me, but it would involve a penalty of $150 per person x 3 = $450. (We later learned that the actual cancellation process requires just a few clicks once inside delta.com, and that I could have just as easily done the same myself.) Believing Mr. Dean to be an actual representative of Delta, I paid him the $450 fee using the same credit card I had used to pay for the flights in September, 2023. I thought it reasonable that Delta would charge a cancellation fee because such a practice is not uncommon for "economy" airline seats. Later that day, I followed up with Delta, this time by calling the airline using its true, actual phone number. A Delta agent confirmed the flights had been cancelled a few hours earlier. In that conversation I discovered Delta had refunded 100% of the ticket price, and that NO PENALTY WAS CHARGED. The Delta agent said the company does not bill its customers, it does not do business that way--it deducts penalties, if any, from refund amounts. Fargo Travel has, on numerous occasions, similarly misrepresented itself and its association with Delta. For evidence, see https://tinyurl.com/2cqjuufc Fargo will not refund any of the $450 it stole from me. Fargo alleges I agreed to the $450 charge, which I did. But I DID NOT AGREE to being swindled by Fargo as it pretended to be Delta.