Menu
Facebook Customer Service Phone, Email, Contacts

Facebook
reviews and complaints

www.facebook.com
www.facebook.com

Learn how the rating is calculated

4.4 7765 Reviews 1378 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Facebook complaints 1378

ComplaintsBoard
J
12:53 pm EDT

Facebook I would appreciate a response as why my Facebook was disabled. I've used Facebook for years, never had any problem till now.

My Facebook was disabled for no reason, unless someone hacked into my Facebook. When I was on vacation about 3 weeks ago with a friend from college who I haven't seen in 10 years. It was just a picture of us in a restaurant. I posted the picture on Facebook at the hotel, after that it was disabled. I've tried everything and replied to Facebook with no luck. I can't even get a review form to filled out.

Can you please help me since I used Facebook to keep in touch with my college friends all over the Untied State.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
A
1:16 am EDT

Facebook payment not recevid

hi sir

my name is bineesh iam from kochin my instagram story boosting payment debited 1000 rupies but not add mony boosting section pls refund my payment oru add mony boosting section my mony debiting id ; [protected] please hell me

Desired outcome: please refund id g pay [protected]

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
D
11:44 am EDT

Facebook Memorialized account

I tried to access my facebook account, and it said it had been memorialized. I sent them the information they wanted - picture ID, Drivers license, and photos.

I received an email back asking for more ID information - bank account, school ID, or magazine with an address on it. I am hoping I didn't send this to a scammer.

This is the email address I sent the information to:

Now they want more information. I am a paraplegic and don't have a lot of money, but if this isn't facebook, then someone will.

Desired outcome: Open my account

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
L
6:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Can't get into my original account

I need help trying to get my old account back where i have all of my friends and contacts on i haven't been able to get onto since yesterday when a hacker hacked my friends facebook or mine i would like it back please help me. This happened yesterday on 7/4/2022 around 5 pm or 5:30 or it could have been later i don't remember the exact time and i just want to go back to my old page which i have had over 10 or so years.

Signed

Lori Moody

Read full review of Facebook
Hide full review
ComplaintsBoard
D
2:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook hacked and reported

My Facebook with User Name: [protected]@mtnloaded was hacked and username was change to [protected]@vintomaper.com

I received email from Facebook support and immediately reported that the account was hacked. The person who hacked that account is now using my details to scam people into investments.

Please deactivate that facebook account immediately

I have created a new account with User Name: [protected]@gmail.com

Desired outcome: Deactivate the facebook aaccount for Daphne Roets with user name: [protected]@vintomaper.com

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
S
1:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook 29 day ban

i commented on a wild boar being savaged by 6 dogs in a video that was posted on FB, it was shocking.

a lady then messaged me to say boar were Vermin to which i replied she was no Better than the men in the video who let the dog savage the poor Boar.

for some reason i was then given a 29 day ban which i feel was very Harsh for defending the poor Animal. if i said the wrong thing then i certainly wasnt meant.

i would like the ban to be looked into please.

Many Thanks

Simon Bunday

date was 3/7/22 approx time was 20.00 hrs uk time.

Appeal ref number. FB-Z3ZRWDDW

The Video was shared on O.G. Locos back yard-old family reds

Desired outcome: lift ban

Read full review of Facebook
Hide full review
ComplaintsBoard
P
8:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Hacked and no way to contact

July 3,2022

My account was hacked. Hacker changed my password. My two step verification does not work. I cannot contact anyone from Facebook. They want me to upload a passport or ID. Why would I do that when they let this hacker in my account.

The hacker has opened a business account and selling ads on my site. I'm not sure if they got a hold of any of my personal information and what they are doing with it.

Facebook is no help at all. I have spent all day stressed out and trying to get this resolved.

Desired outcome: Get ahold of me and lock my account. Prosecute these hackers. They are Islamic.

Read full review of Facebook
Hide full review
ComplaintsBoard
D
12:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Page disabled

My Facebook page was disabled and I did not do anything wrong. They claim there were explicit posts but I did not post anything wrong. They won’t show me the posts. If it happened my account was hacked. The problem is there is no recourse. I received a warning that my account was accessed from across the country Phoenix and from India with different IP addresses. This proves it was not me.

I’ve had my account for over 15 years never once had a problem. All my personal data and professional data are now hostage to Facebook.

I would like my account back. The problem is there is no telephone number to call. There is a form to appeal the decision. The form states it takes one day and it’s been three weeks. There is no place to reply to the form. There is no email to write to. There is no telephone number to call. They appear to be shut off from all communications with no customer support. I can’t even fill out the form a second time. Very frustrating.

Deana Deana Richardson

Desired outcome: I would like my account enabled.

Read full review of Facebook
Hide full review
ComplaintsBoard
M
12:34 pm EDT

Facebook Charges with facebook in yoworld

I got charged and my wife too for all these charges and we did not make them

Marjorie boozer and ronald boozer

Marjorie email is [protected]@gmail.com

And ronald is [protected]@gmail.com

Her bank is direct express card with the goverment and mine is all south bank of south carolina in lexington sc

Her facebook address is https://www.facebook.com/LonelyLade62 plese get us a full refund for these charges plus all charges on july 1st 2022 was charged to her card only 2 3.20 on mine the other charges today was her card too

Refunded

YoWorld

Facebook Games

Item

Piggy Bank 3

$3.20

Summary

Subtotal

$2.99

Tax

$0.21

Total

$3.20

Transaction detail

Transaction date

Jul 3, 2022

Payment method

Visa · 9451

Transaction ID

[protected]

Receipt

$5.34

Completed

YoWorld

Facebook Games

Item

Curly Community Hair Deal

$5.34

Summary

Subtotal

$4.99

Tax

$0.35

Total

$5.34

Transaction detail

Transaction date

Jul 3, 2022

Payment method

MasterCard · 8478

Transaction ID

[protected]

Receipt

$2.13

Completed

YoWorld

Facebook Games

Item

Piggy Bank 2

$2.13

Summary

Subtotal

$1.99

Tax

$0.14

Total

$2.13

Transaction detail

Transaction date

Jul 3, 2022

Payment method

MasterCard · 8478

Transaction ID

[protected]

Receipt

$10.69

Completed

YoWorld

Facebook Games

Item

July 2022 Loyalty Deal 2

$10.69

Summary

Subtotal

$9.99

Tax

$0.70

Total

$10.69

Transaction detail

Transaction date

Jul 3, 2022

Payment method

MasterCard · 8478

Transaction ID

[protected]

Receipt

$42.79

Completed

YoWorld

Facebook Games

Item

July 2022 Loyalty Deal 5

$42.79

Summary

Subtotal

$39.99

Tax

$2.80

Total

$42.79

Transaction detail

Transaction date

Jul 1, 2022

Payment method

MasterCard · 8478

Transaction ID

[protected]

Desired outcome: REFUND

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
R
6:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook locked out of facebook

I was lock outof facebook because I used a different device to login but don't worry the FBI will be looking into it

Read full review of Facebook
Hide full review
ComplaintsBoard
S
10:07 am EDT

Facebook Suspension of my account

On July 1 They suspended my account because I promote prion my page nothing bad or anything just stuff for everyday life to help people I didn’t break any rule or anything I had links i provided because I’m trying to promote my business to my friends and they didn’t give me a reason why they disabled my account they never have me a warning

Desired outcome: I want my account in use

Read full review of Facebook
Hide full review
ComplaintsBoard
P
5:45 am EDT

Facebook profile name chaned

i was wondering if you could help me change my name because the last name isnt correct my name is Pia Joven not Pia Alania if you help please and thank you.

Read full review of Facebook
Hide full review
ComplaintsBoard
W
11:25 pm EDT

Facebook Facebook Fault

I am a group administrator, there are 2 problems in my own group file area, 1. The "Create File" button in the file disappears, and a new file cannot be created; 2. "Edit" the existing file " The button disappears and the file cannot be updated, can you help me deal with this problem and give me back these 2 buttons? I aready change my password, can you help me to resume it?

Desired outcome: resume the two button to my group account

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
W
11:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Suspended for 30 days

06/29/2022 1000 AM

I was suspended for 30 days because I said, "He should of pulled the trigger". This was in reference to the issue of "Machine Gun Kelly" talking to his girlfriend on the phone with a gun in his mouth.

A number of other people said the same thing, or words similar, about him also.

I was NOT allowed to contest this action as everyone at "Facebook" Headquarters is too busy.

That is all.

WT Hatch

Desired outcome: Take me off this bogus 30 day suspension

Read full review of Facebook
Hide full review
ComplaintsBoard
T
11:20 am EDT

Facebook My account has been suspended (27/5/22)

I've had my account for well over 10+ years with no issues ever, I was at a Spa on 27th May with my sister/daughter and niece and tried to post a check in/pic.

I got home that night to 2 emails from Face book the 1st stating there had been a request to re-set password/2nd email stating that my account had been suspended as activity doesn't follow Community Standards.

I'm assuming someone has tried to hack my account?

I disagreed naturally with the decision requested a review and yet i still wait to hear back or get some sort of update from Facebook.

This is a lot of date built up over a 10 year period/messages on messenger and selling groups. I've not had access to my account through no fault of my own for more than 30 days now? I really need some help as don't know where to go/what to do next to recover my account.

I've had emails from Facebook telling me "Urgent reminder account will b permanent/y disabled in x days but no one is helping me...someone please help me

Desired outcome: I want my Facebook account re-instated as it was prior to 27th May 2022

Read full review of Facebook
Hide full review
ComplaintsBoard
C
7:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Access to use facebook

June 29 I receice a text sign in to facebook. when I couldnot I selected forgot password, I figured it was time to change it, The response to my email was to sign in to [protected]@outlook.com. This is not my email so I created a new account with my regular email which I have used for years [protected]@aol, com. I invited my friends and then I got calls about did I invite and ask to send mony to cash app. I confirmed the nvite but not for cash app to disregard. I send encouraging words everyday. I keep up with family and friends. I would like the account restord please.

Desired outcome: I would like my account restord

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
T
1:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook facebook account disabled

I had my account temporarily disabled and under review for ages. It's now been disabled. I have no idea why. there was no discussion no advise just a heavy handed overall decision made about my account. It's a dictatorship that does not allow communication or right of reply. This whole process has been disgusting. what an absolute joke that something so totalitarian is in charge of so many peoples social media communications and has no-one to answer to but them selves.

I DO NOT KNOW WHAT I DID WRONG!

Tarrlita Kay

Desired outcome: an email to advise what happened what I did wrong and an opportunity to reply and rectify the situation. Im a grandma not an outlaw.

Read full review of Facebook
Hide full review
ComplaintsBoard
P
6:04 pm EDT

Facebook you said i broke standards

i was talking to another drag racer and said would beat him - HELLO OPPOSITE IS to LOSE YOU ARE DISGUSTING BLOCKING ME AS I AM 76 years old former drag racer while the person I-E-MAILED IS STILL GOING AT IT GET A GIP ON WHO EVER MAKES the WRONG decision AS THEY ARE THE ONES WITH EVIL MINED

Desired outcome: tell them who blocked me about drag race as 2 cars one wins so the other car beat him OMG

Read full review of Facebook
Hide full review
ComplaintsBoard
S
2:51 pm EDT

Facebook Account not found

Hi,

I can't log into my facebook account . Where I can contact with you or how I can do it ?

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
B
3:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Stole My account a Bully

Hello Face Book My Name is Brent Vincent This Guy has been harrasing me on my facebook account he has taken over my account pretending to be soliciting my friends and family to invest money with him he's a scammer he scammed me by using the platform on Facebook My email is [protected]@yahoo.com also [protected]@gmail.com and [protected]@yahoo.com those are my emails but he may have access to those as well what he did he removed them from my account and used his own please help me regain and take control of my account and lock him out for GOOD! This is my contact number if you think its good to text [protected]

Read full review of Facebook
Hide full review

About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.

Facebook Customer Reviews Overview

Facebook is a social networking platform that allows users to connect with friends and family online. It enables the sharing of photos, videos, and messages, as well as the creation of groups and events. Additionally, Facebook offers a marketplace for buying and selling items, and its business pages allow companies to establish a presence and engage with their audience. The platform also provides targeted advertising opportunities for businesses looking to reach specific demographics.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review I am complaining about my account has been suspended! was posted on Apr 16, 2024. The latest complaint I am blocked and can not log in was resolved on Jun 20, 2023. Facebook has an average consumer rating of 1 stars from 7765 reviews. Facebook has resolved 132 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.3
14800 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Facebook contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 65 65 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 146 146 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
Facebook Category
Facebook is related to the Websites category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.