Expedia
reviews and complaints

Expedia has a hotel on it's site that is unsafe to stay at. The Econo Lodge in South Holland, IL.

Disgusting room conditions. First red flag was the front desk was behind bulletproof glass! Rooms at this location are crack house conditions! After walking into the room and walking around the room with my jaw on the floor I did not unload my items. Holes in the flooring, Desk chair to disgusting to use with purposeful burn holes in the upholstery. Sappy residue on the night stands. Burn holes in the comforter. The bathroom was like what you see in a horror film! NO WAY! Instead, I returned to the desk and said I couldn't stay in this room. I had to arrange for a different stay.

I complained to Expedia! I told them that they should not have this property on their site! They tried to get my money back. The messages to this place went unreturned for a week and then they refused to refund my pre-paid two night stay. Expedia then also refused to act any further on this matter.

DO NOT use Expedia for any travel service!

I booked international flights for 2 adults one way and paid by credit card as per Expedia directions when booking. I found the next morning 2x payments had been taken for $807.00 totalling $1,614.00. The same day another $1,614.00 payment for the same flights appeared on my credit card and bank account. I have tried contacting Expedia via their website and virtual chat line and all I get is it dose not recognise my flight booking, flight ID no, email or phone number. I have lodged a dispute with my bank as well. This is poor service from Expedia and frustrating when wanting a simple answer as to why I have been charged twice and request a refund.

I'm complaining about several issues I've had, in addition to the lack of communication between Expedia and their partners.

On July 28th, 2022 I had a reservation for an apt in Hollywood, Florida. When I arrived at the room, it smelled bad, the a/c was not working well, the guests next door were very noisy and were smoking weed, I didn’t feel safe because my door had signals of a previous break-in and I immediately contacted Expedia about the whole situation and asked them for a refund because I wouldn’t stay there.

I stayed for a few of hours because I had nowhere else to go. But in the middle of the night my boyfriend found us another place and then we left.

I had a lot of pain caused by a stiff neck. That was very stressful because the Expedia guy told me that I would get my refund (I have prints of that) and I woke up on Sunday morning, July 30th, 2022 with an e-mail saying that I wouldn't get a refund for something I didn’t use!

I don’t speak good English and a I think they take advantage of that, which is really sad. It was supposed to be a good time because it was my boyfriend's birthday weekend and we were very excited about this trip. Unfortunately we were stressed, sad, disappointed and tired of that situation.

I replied to the email directly to the hotel and told them that I had not been on their property and explained the whole situation again. They told me that at that point there was no way for them to refund me as I should have contacted them instead of contacting Expedia. But the guy from Expedia (Christopher is his name) didn't tell me anything about it. On the contrary, he told me that he was taking care of the situation and that I wouldn't have to do anything else.

How could I possibly know that I should contact the hotel directly if I made my reservation through Expedia?

And then I told them that was not asking for much, I just wanted my refund or even a credit to be used in another property, as I'm (or was) a regular and loyal customer of Expedia. After this point I got no response from either Expedia or hotel.

I hope you guys help me.

Thank you very much.

My name is Dominique Theresa Marino and I am a longstanding, loyal customer of Expedia. I am writing because after over two (2) years, I have not received refunds to which I am entitled for cancelled flights. Recognizing that I am not the only one who has had travel plans cancelled due to the pandemic, I have been more than patient. However, after over a dozen long phone calls with your customer service representatives (and thus repeating the chain of events each time), submitting a formal refund request once the process was available, filing a complaint through the Expedia website (which was ignored, even after a follow up email), virtual chat conversations to Expedia representative (which were the least helpful), and having the Expedia travel/escalation team review and fail to address the issue, the delay is unacceptable.

I purchased a flight in the amount of $648 dollars on February 6, 2020. The trip was from Rome  Newark under Itinerary No. [protected]. On the same date, another flight was purchased, for Anthony Giuliano under Itinerary No. [protected], also for $648, going from Rome  Newark. The flights were cancelled on April 22, 2020 and May 9, 2020, due to the ongoing COVID-19 pandemic. Specifically, Tap Portugal cancelled the departing flights to Italy, thus requiring the cancellation of the returning flights.

Subsequently, I called Expedia on several occasions regarding receipt of a refund. A refund was finally received in the fall of 2021 for the flights from Newark  Naples. After being placed on hold for hours numerous times while Expedia representatives conferred with Tap Portugal, finally, I was informed by Expedia representative, Jane, that the refunds for the tickets going from Rome  EWR were processed. I received email confirmation of this to [protected]@yahoo.com, which I demanded before I hung up the phone – in light of my fear of not receiving the money to which I was entitled - on December 12, 2021.

Over eight (8) months later, I have seen zero (0) dollars refunded to my account for the cancelled flight from Rome --> Naples, and neither has Anthony Giuliano. My options, besides filing a lawsuit, at this point, are limited.

Thank you for your time and prompt attention to this matter.

Itinerary #[protected]. On 8 July, as I was doing on-line check in, I discovered that the airline has no record of the last leg of my trip (home-bound) LIS-IAD scheduled for 9 July. I was required to purchase a one-way ticket back (Receipt attached) because the Expedia agent was not able to assist, told me to wait for 2 days for airline reply and that someone will contact me. If I did not have enough funds, I should contact my relatives for assistance (Really!). It has been almost one month, I have not heard from anyone nor provided with an explanation. I have been receiving the same automated message for the last month as per below:

Hello Graziella, Itinerary : [protected]

Just a quick update, we're still working your refund request with TAP Portugal. We know you're hoping to hear back on this, and we'll reach once they respond. Please let us know if you have any additional questions in the meantime – we're here for you and want to ensure you have a good travel experience.

Regards,

Anjali Soni

Expedia Travel Team

booked a hotel through expedia from July 30 to August 8 2022. I arrived at the hotel a day late July 31st, only to arrive at the property and the yard is unkept, it lacked proper mesh for bug intrusions, the house was filthy and worst of all there was no running water and the owner had prior knowledge. I spoke with neighbours and there was no running water for over 2 days. I spoke to VRBO after speaking with the host she was only willing to refund 50 percent of my $1357 that I paid upfront if I left on July 31st. I was at the property 3 hours and I left. VBRO did nothing to try to remedy the situation even though I sent pictures to the agent. I asked to speak with s Manager or a Supervisor I was told they would call me within an hour and I have yet to receive a call back.

VBRO is assisting these scammers that list properties that are unsuitable and they are not willing to assist with any hardships that customers face. This is unacceptable. I would appreciate any help with trying to resolve this issue. I would like s full refund.

It occurred on: 2022-07-31

This meant that I had to book another property on air b n b. Otherwise I would have no where else to stay with my 2 young children

I want a full refund

I recently chatted online with an Expedia customer service agent (please see web capture of chat below). I inquired if this canceled flight was refunded or a credit had been issued. I also stated that I wanted to use the credit, if one had been issued. The agent told me it had been "refunded" and that I would see my refund from Alaska Airlines to my credit card in up to 10 business days. After 10 business days and no refund, I contacted Alaska Airlines directly. They informed me they had issued a credit voucher. If I had been told this by Expedia's customer service agent, I would have used the credit voucher! Now I have paid basically twice for his trip to Portland!

Original itinerary number: #[protected].

I have tried calling, online chat, and two different email addresses for Expedia. No one ever comes on the line for my call, online chat turns off before an agent comes on, and the email addresses come back as not valid and direct me to Expedia's website, which gets me nowhere!

One way trip to PDX

Sat, Jul 2-Sat, Jul 2

Confirmation: 47CG35

See itinerary

One moment while I look into this. It may take a few minutes.

9:50 PM

One of our friendly agents could help you cancel your flight faster, do you want me to get you in touch?

9:50 PM

Contact an agent

9:50 PM

Virtual Agent

Hang on while I check on that.

9:50 PM

Your estimated wait time: 1-2 minutes. Would you like to continue?

9:50 PM

Continue

9:50 PM

Virtual Agent

Help is on the way! An agent will say hello shortly.

9:50 PM

Please keep this chat open. If you leave this page or make other selections, you could lose your place in line.

9:50 PM

Milcy J. joined the conversation

9:50 PM

Milcy J.

Hi Tracy. My name is Milcy, and I will be happy to help you with your flight reservation.

9:50 PM

I had to cancel my husband's flight on July 2nd, GEG to PDX. Now I need to book a flight for him using the credit I was told we had from Alaska Air.

9:51 PM

Milcy J.

Thank you for coordinating this with us. Let me check it for you.

9:52 PM

This is for the cancelled flight going to Portland last July 02, correct?

9:52 PM

This was a cancelled flight for 3 days ago

9:53 PM

Hello?

9:55 PM

Milcy J.

Yes, the reservation was already cancelled. Please keep this chat window open so we can stay connected.

9:55 PM

Sorry, we lose internet frequently here.

9:55 PM

I need to book a flight using the credit from the cancelled flight.

9:56 PM

Milcy J.

No worries. I'm still here and we're still connected.

9:56 PM

I am just checking the cancelled reservation.

9:56 PM

As I can see here the status of the ticket is already refunded.

9:57 PM

The flight on July 2nd, 2022 from GEG to PDX?

9:57 PM

Milcy J.

Yes, the cancelled flight under itinerary number [protected] for Steven Lee Jamison last July 2 from Spokane to Portland. The status of the ticket was already refunded. You can check your bank from time to time to check if charges was refunded.

9:59 PM

Alaska told us they would not refund, just issue a credit. Is the credit from Expedia?

10:00 PM

Milcy J.

The refund was processed by Alaska Airlines

10:00 PM

Can I help you with anything else?

10:01 PM

They said they would refund the baggage fee but not the ticket. Where can I confirm the refund for the ticket?

10:02 PM

Milcy J.

From what I can see the ticket amounting to 249USD was already refunded. Let me check if we can check this on their website.

10:03 PM

One moment.

10:03 PM

I tried checking their website and there is no option to check the refund. You can call the Airline again as the status is already refunded.

10:07 PM

Ok. How can I get a copy of this chat session?

10:08 PM

Milcy J.

You can take a screenshot of our conversation.

10:08 PM

Thanks.

10:08 PM

Milcy J.

You're most welcome. Can I help you with anything else?

My husband called the number for the Quality Inn in Horseheads NY and somehow ended up with Expedia, which he didn't know he thought he was talking to the front desk. The man he spoke to barely spoke or understood English and added a day to our reservation. Upon receiving our confirmation we called to try and remove this early extra day from our reservation and they refused we tried for three weeks, upon arrival we found the hotel had given our room to someone else because we hadn't arrived that day early and still charged us for it. The moral of this story tell everyone you know make sure you aren't talking to a third party and never use Expedia for any of your travel or hotel reservations.

The tour operator/tour company owner, left us (4 people) in a castle for a lecture about the history of that castle. After the lecture, instead of picking us up from the place where he left us, he had instructed us to look for him in his parking spot across the town. Amid thousands of tourists i had lost a track of the people from the tour, and eventually lost my way while trying to find where the tour operator was.

Eventually, as i had approached the tour van, i met with a barrage of aggressive offensive coming from the tour operator and addressed towards me. He was yelling and screaming in a abusive and disrespectful way. His language was coarsely insulting, berating, degrading and demeaning. He continued on and on, even while driving, screaming, offending, insulting and disrespecting me.

I did not bargain and did not pay to be abused

Expedia has offered us a voucher for a travel cancellation due to COVID restrictions. The voucher will expire in Dec 31, 2022 but we can only travel in 2023. Our request is very simple: We need the voucher valid date to be extended to 2023 so we can book our new trip.

The original itinerary number is:

Hotel Rebook CA Coupon

CA $578.00

For use at Ibsens Hotel

Travel by Jan 1, 2023

Issued for itinerary #[protected]

Please help.

I made a reservation which I canceled because the facility wasn’t what I thought it was and the guest would not be able to make it, I canceled the day I made the reservation or the next day. I am being charged $473.60 for a room I didn’t want or Use possibly because your cancelation system didn’t process the cancellation. The consumer is stuck holding the ball.

I paid for flight insurance and then got covid the day of my trip so couldn't go. I tried booking another flight using the flight credit and it only showed me flights that I had to pay an extra $350 for! What a scam. When I tried to book not using credits there are plenty of cheaper flights to be found. I will never use Expedia or American Airlines again. Losing customers by cheating them is not the best business model.

I had a trip from New York City - Boston - Calgary - Kamloops. Flew to Boston to find out my flight from Boston - Calgary had been canceled. Called Expedia. They absolutely refused to help me, or to cancel or change or rebook my flight because I'd "already started my journey." Spoke to Westjet reps...was at the reservations counter for 8 full hours- they called their higher-ups and were told (and rightly so) that since I'd booked with Expedia, they had to change my flight. Expedia told me the airline had to (since my journey had started). After many hours of this cyclical argument both sides just shrugged and said there was nothing they could do on their end. I had to pay over 2k to book a flight with a different airline to get home because the flight I had ALREADY PAID FOR was canceled. How is that legal? Called Expedia and rep outright refused to escalate my complaint. Said a supervisor would call immediately but of course nobody did. What's my recourse?

On May 18, 2022, I booked a trip to Fort Myers FL in Sun Country and rented a car. I was charged $ 1020.40 for the Sun Country tickets and $ 155.20 for the car rental. However, although the car rental was done no money was transferred to the car rental, which means that Expedia pocketed this amount just for making the reservation. I had to full in full all the expenses for the car rental. I complained to the company but this issue has not been resolved. In the future, I will make my travel arrangements directly with the companies and not involve Expedia because I think they are charging me for services that they do not provide.

Made reservation through Expedia for car rental with Budget in March 2022. Arrived at pickup location on May 19, told no record of reservation (despite written confirmation from Expedia).

I ended up having to make 2 long-distance international calls and an expensive taxi ride across the city to an alternate location to get a car.

Budget showed me proof that Expedia was at fault.

Since I returned home, I have made over 20 calls to Expedia, demanding reimbursement for my out-of-pocket costs that arising from their error. However, they keep giving me a runaround.

Good morning,

I booked a hotel and flight round trip thru Expedia for 2 travelers back in January and also added the Trip Protection just in case. There have been many times changes with Untied Airlines and I never authorized nor agree to the change. I have called Expedia Customer Service several times to rectify the issue and also find out why the changes were taking place without my authorization. I spoke with a very helpful lady the week of 6/27 - 7/1 and she did state that I was entitled to a full refund from United Airlines due to the airline changes. She said she was going to call me back, but never received a call.

I called this week (twice) 7/5 - 7/8 and spoke with 2 females, who stated that I was not entitled to a full refund. I requested to speak with a supervisor several times and was ignored. I became very frustrated and cursed (I did apologize) I do not think this is fair that I book and pay for my trip thru Expedia and not receive a refund or credit for the flights. Instead Expedia will keep the money, unacceptable. The hotel refunded me, so I am looking for the remaining balance to be refunded or credited back some how. The amount Expedia is staying with is $878.00, why? Going forward I will not use Expedia to book my travels. I hope Expedia Company are not stealing or finding ways to stay with customers money. This is not fair. I have also filed a complaint with BBB.

They canceled our flight the day before without telling us. We never got a message or email that the flight was canceled, and were still receiving itineraries telling us about the travel package until the day before. Expedia refuses to refund for the hotel and mini van. We called customer service, in which we had to wait more than 30 minutes to get connected. We talked for over 2 hours, and the representative still refuses to acknowledge that they are at fault.

On June 14th, 2022 I have purchased 3 two-way flight tickets. I have not received any confirmations. No emails, no confirmation on the expedia app.

I assumed that my purchase did not go through.

I made another order on July 4th for the same tickets, same flight, same dates.

Next, day July 5th. I found a charge on my credit card for June 14th purchase.

I called to expedia and spoke with an agent, after a lengthy search he was able to find my original purchase and sent me confirmation email.

I asked him to cancel my July 4th purchase and he advised me to call to customer service for cancellation.

I called to customer service but was advised that expedia will not make a refund.

I am asking for expedia to look into this matter and return my funds for July 4th purchase.

Thank you,

Several weeks ago, I submitted a refund request to expedia regarding airline tickets I did not use. Although I purchased my tickets directly with expedia, they/you continue to withhold my refund of nearly $600USD.

Please refund my money immediately, as to avoid legal consequences.

I made a mistake when I booked my flight. I brought this issue up with a representative and it took over an hour of me repeating my issue for them to finally give a resolution. By then it was midnight my time and I was just done. Had an issue with another flight where I was being up charged by the airline for services I already purchased through Expedia because the airline said there was an issue with Expedia's systems and they couldn't honor what I had already paid for. 3 hours of my life trying to get everything resolved just to be told sorry, there's nothing we can do. Absolutely horrible headache and anger. I then asked if I could get a small discount on a car rental because I had to pay extra with the airline for services already purchased through Expedia. All they could say is we can't provide discounts because "our deals are the best around"