Excel Promotional Products
reviews and complaints

Quality products at a very competitive price. Outstanding customer service by Brendan Smith! Appreciate your prompt and courteous service sir! We'll definitely be ordering again.

I highly recommend getting all your custom work done here... only if you want the job done well. Brendan is very personable and works VERY quickly with all my requests. 5 stars all the way!

Brendan was extremely helpful with my order. We are doing a memorial run and benefit for a fallen brother and I have never done this before so Brendan was very kind and made it easy to order.

Great experience overall. The artwork came out great and Brendan was awesome to work with. Prices were extremely competitive and everything came out better than expected. Couldn't ask for more!

Brendan has always been a pleasure to work with. The prices are competitive, the products have been perfect quality, and everything has always arrived on time. I'm an extremely satisfied customer.

We have used Excel to purchase lapel pins for a couple of years. Our school has always been happy with the quick response, quality, and customer service. Thanks to Brendan White for taking care of us on our most recent order

It was wonderful working with Excel Promotional Products! They offered great prices and exceptional customer service. Brendan was very knowledgeable, quick to respond to my questions and helped me get a great deal. I highly recommend using them!

I oreded lapel pins and challenge coins for our veterans. The process was fast and easy and the proofs looked great. They even supplied the logos of the different military branches that I was unable to find. Can't wait for the finished products to arrive.

I needed trading pins for my daughters fastpitch team. Brendan answered all of my questions and made my pin idea come to life. I was very pleased with the print and so were our coaches. Brendan was super friendly and had a quick turnaround. I will definitely use this company again.

Our manager Brendan Smith was incredible to work with. He helped us efficiently and affordably get exactly what we needed! Easy to talk to and thinking ahead, he made the whole process very easy. Our 80-year-old business looks forward to working with him and Lapel Junction for years to come!

Lapel Pin Junction, one of their subsidiaries, took a design, replicated it well producing one marvelous lapel pin at a fair reasonable price in a manner that was courteous and professional at all times. This is the second time they have done so for us. Terry Smith; Chairman, XYZ Corporation

Brendan was prompt in communication via email. Then he asked me to call him for a clarification.
He was courteous with a few changes I had and made sure that I was satisfied. I will 100% use this company again and hope I get Brendan. I'm sure everyone there is great. I was just quite impressed.
Way to ROCK the service mentality and service delivery!
Jon Excel Promotional Products

The salesperson, Brendan was friendly, helpful, knowledgeable and quick to act. I was 100% going to another company before I took one last chance and tried The Trading Pin Junction. Brendan answered the phone after they had closed. I told him what I wanted and he actual delivered a better pin than I had requested. It was a little more money but looked a lot better. Thank you

Our sales person, Clyde, expertly guided me through the design, making suggestions that created a very nice challenge coin. We have used Custom Challenge Coin Junction for our 20th, 25th and now again for our 30th anniversary of the Washtenaw County Vietnam Veterans War Memorial (special commemorative) challenge coins.

We've also purchased our Vietnam Veterans of America, Charles S. Kettles Chapter 310 challenge coins through them as well.

We've had about 11 pin designs done with Lapel Pin Junction / Excell Promotional Products over the past 10 years. Our orders have equated to about 9,000+ individual pins, which we've given to attendees at conventions we run. We've had nothing but great experiences with them! The products turn our great every time. The process of placing orders, asking questions, and touching base with (actually real) people has all been exceptional. They're super responsive via phone or email. I wish I could speak so highly of all of the different service and product providers we use! Though I've worked with different contacts there over the years (who have all been great), Brendan has been helping us for our last 3 events, and he's just awesome to work with.

Failure to contact me to advise there was a two week delay in manufacturing and Guaranteed delivery of my item which made the item useless to us.I had I had ordered 20 custom patches to be delivered by 2/25. I initially approved the artwork and after payment was sent an email stating I'd be receiving a tracking # immediately after. That email was not received. After not hearing from the company and having several email unanswered, with one week till the event, I phoned the company. Ryan states there was a delay in shipping due to China's situation. I asked why I had not been notified as he knew this was a very time sensitive matter. He stated he'd t to contact the factory and call me Right back. I never received a call. I called Ryan the next day and he stated that the patches were not made and he would look into it. I reminded him that they were time sensitive, he assured me a call back. No call was returned and the weekend passed. I called first thing Monday morning, a week before the deadline and he responded by sending yet another artwork which needed approval. The artwork was different and was unacceptable. I called and stated I would likely need a refund since it was not going to make it in time and he said he'd look into refunding, as my debit card used was no longer in use, so I'd need it refunded to a different source. Later in the evening I emailed to tell him I'd definitely need to cancel since the artwork was wrong and it was too late. The next communication was an email. (Attaches) stating that yet a new design would need to be approved before anything was made. I called the company and he said he received my email (after I had asked) and he said the new artwork, which was ALSo unacceptable, needed approval. I stated it was incorrect and needed a refund as it was now too late and I had another company doing the patches which would take 24 hours and they'd ship overnight for about half the code, and their artwork was what I had originally wanted. He refused to refund me and said I had approved the order, which I had not approved either of the designs which were causing the "hold up." I then spoke to another individual who hung up on me after telling me I had approved artwork. I stated Ryan had sent me two addition designs which were both unacceptable. He claimed I had approved them and the patches were now made, which I had been told not an hour before that they were not yet created. The patches are manufactured in China. This company failed to follow up, fabricated a story that I had approved artwork on 2/17 and 2/18, and refused to refund me when they failed to contact me In the many ways, that the order would not make the guaranteed arrival date. They had become extremely aggressive after I had stated I had them made quickly for half the cost. Their story seemed to change after my statement. No final artwork was ever approved by me, and they threatened to send the incorrect work to me, after the date required, so as not to receive any refund. I specifically stated repeatedly that I needed it for this date and was repeatedly reassured it would arrive on time. They then later claimed I needed to approve what "you already approved" which was completely different from the initial proof many weeks earlier when I believed the manufacturing was already underway, but still is not as I refuse to approve a design which is not satisfactory with a company who takes weeks off from responding but only does when they feel they are losing a sale. These items are no longer necessary as I have them being done by a reputable place who responds to messages and works with what is a satisfactory finished product.

The final product is a disaster. Without approval, Excel Promotional Products shipped the order to us and ignored our requests to remedy the situation. This company has a long list of complaints against them on several different websites including the ComplaintsBoard.com. All of the complaints have a similar pattern where the customer is duped by a great looking rendering of their product, but once the bill is paid they get an awful product and a cold shoulder from a revolving door of "sales representatives." The following is our frustrating experience with this shady organization. During the quoting process we were provided a beautiful rendering of a patch at a good price. Customer service employees seemed friendly, responsive, and verbally exclaimed they'd work with us until we were satisfied. --March 17th - (Purchase date) We purchased 200 custom patches for a total of $290. Purchase was completed over the phone using our company's credit card. A receipt was promised, though one was never provided...All signs of professionalism and responsiveness disappeared almost immediately after they had our money. -- March 23rd - Our sales rep (Ryan) emailed a picture of the first "sew-out" sample. It was an utter disaster, but it was the first pass so we provided a lengthy bulleted list of what needed improvement. -- March 27th - A new "sales rep" (Lacey) emailed a picture of the second sew-out sample which was only slightly improved and still extremely sloppy. Once again, we provided a list of all the issues and asked for a new sample. -- April 7th - We receive an email from Lacey saying that the patches were complete and ready to ship and she needed to confirm our shipping address. We requested a picture of the patch they intended before we'd confirm anything and received no response. -- April 15th - Having received no response from Lacey/Ryan, we reached out to find out what was going. A new "sales rep" named Todd responded with the SAME picture Lacey sent to us on March 27th. We AGAIN provided a list of needed fixes. Todd said he'd have it all taken care for us. -- April 21st - SURPRISE! We were surprised to receive a box full of horrible looking patches. We emailed the company asking for details. Surprisingly, Lacey responded the next day stating that she'd have a manager call us. -- April 30 - Still no response, we reached out once more and again explained that we were willing to work with them to fix this situation or that we needed a refund. -- May 8 - No response from a manager, now extremely frustrated we reached out and asked what was going on and that we wanted a refund in full. We sent an email and then called their 800 number. A guy named Brendan remarked that he was the manager and would fix the situation. He requested we send a picture of the patches and ANOTHER list of things we had issues with. -- May 12th - We sent Brendan the list of issues making clear our growing frustrations, but now thinking we were speaking to a manager noted that we were willing to work with them to remedy the situation. -- May 18th - No reply from Brendan so we sent yet another follow up. Brendan responded saying he was taking it up with his "Owner" and would get back to us "immediately the following day." -- May 22nd - Still no response from Brendan, Lacey, Ryan, Todd or this owner. We demanded communication. Brendan responded via email mid-afternoon and said he was going straight into the "Owner's" office and would get back to us before close of business. -- May 26th - The date of this complaint, Brendan has still not returned a call or email as was promised multiple times. We are out the money we paid, have no usable patches for our fundraising event and have endured over two months of run-around with this company. This is not a professional company, they prey on customers and it needs to be recognized.