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Etihad Airways

Etihad Airways review: Urgent warning: etihad airways’ severe baggage mishandling

M
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12:44 am EDT
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Attention, fellow travelers:

Before you consider booking with Etihad Airways, it's crucial you're informed about a grave incident I recently experienced. This is not just a complaint but a stern warning about the potential pitfalls you might face when choosing this airline.

On Oct 26th, I boarded flight EY78 from Amsterdam to Abu Dhabi, expecting a journey up to the international standards Etihad supposedly represents. To my astonishment, upon landing, my baggage was nowhere to be found. It has been a distressing so many days since then, and Etihad’s response has been nothing short of lackluster.

They gave me this PIR number AUHEY35594

Contained within that luggage were invaluable items vital for a wedding - specialized attire, shoes, and unique dry fruits. The emotional and monetary toll of this loss is immense.

While the airline has acknowledged the issue, their action has been limited to mere lip service and generic updates about my baggage being "under tracing." I’ve provided descriptions, even photographs of my distinct dark grey Travelite brand baggage, yet the actual progress is nil.

If a reputed airline like Etihad can falter this significantly, where does that leave us, the passengers? This ordeal has been a wake-up call, and I implore all potential passengers to think twice and weigh their options before trusting Etihad with their belongings.

I’m raising this issue publicly in hopes it not only expedites my case but also serves as a cautionary tale. No one should have to experience this level of negligence and distress.

For those considering Etihad for their next journey: Beware and be informed. And to Etihad: Immediate and tangible action is demanded.

#LostBaggage #EtihadAirways #ThinkTwice

Desired outcome: Locate the baggage, Refund the compensation, Apology

Nov 01, 2023 9:23 am EDT
Etihad Airways customer support contacts
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New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, AE

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Hi there, please do join us via direct message on any of our social media platforms such as Instagram, Facebook or Twitter with your case number and we shall further look into this for you. Thank you. *Aya
Update by Moh01
Nov 02, 2023 5:08 am EDT

We already mentioned the Baggage PIR number here and Also, contacted you via DM on Social Media but there is no significant update from you and just a vague response "under tracing".

Can you do some serious action on this instead of generic replies!

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