Menu
Login
Reference number
FGLQRX
Case Number
[protected]
Bank account Number
FAB bank debt card
[protected]
On 10th January 2023 a soft payment was made to Etihad for flight to Barcelona. I have been unsuccessful in receiving the refund, despite many phone calls and emails.
Over the last eight months I have not received an acceptable standard of customer service in seeking my refund. Communication has been poor and I am still the one needing to follow up and no refund has been received.
I have sort further information from Perla regarding her email stating a refund had been issued. My bank has no record of this refund and funds are not in my account. I have asked for further information eg date of refund and SWIFT code of this transaction so it can be investigated from the banks end and have had no further information or contact from Perl.
I think from the lack of information and clarity from Etihad the money still sits with them and I will need to seek further help to ensure I am refunded the money.
Desired outcome: I seek a quick and final solution to my complaint by ensuring the money is refunded into my account immediately.
