Mixed Experience with Eneba: Difficulties with Verification and Exchange Rate Concerns
When attempting to purchase DLC from Eneba, I was met with some difficulties during the phone number verification stage. Despite trying various combinations, including the country prefix, I was unable to proceed with the purchase. Upon contacting customer support to resolve the issue, I initially received timely responses; however, communication ceased after a certain point and it has now been over 12 hours since I received any response. The last message I received suggested that I use a different phone number, which was not a feasible solution.
Additionally, I noticed that the price of the game had increased due to the exchange rate, meaning that the price displayed on the page was not the final price. While the increase was not significant (2-3 dollars), this does raise some concerns about potential misleading practices.
Ultimately, I decided to choose a different key reseller and found that the transaction was successful on the first attempt and at a slightly lower price.
Based on my experience, I am hesitant to conduct business with Eneba in the future. While I cannot fully discourage others from using the site, I would advise customers to exercise caution and remain aware of these issues.
I purchased a €50 Steam Gift Card key from Eneba for €65, only to find out that the key was already used. When I contacted customer support, they refused to provide either a replacement key or a refund. Extremely disappointing experience – I expected much better service.
I bought cd key for 4,41 euro but eneba put on hold 441 euro instead and it's now pending in my bank
I provided photos
Please refund my money!