Easy Energy
Reviews and Complaints

Here is how the scam works:

1) The salesperson asks to see your Fortis bill to find your gas rate ($/GJ).

2) They say you will save money by locking in at their rate if Fortis's prices climb.

3) They don't mention that they have never offered comparable prices to Fortis (over any contract length).

Now, the purposeful use of a bait and switch (all 3 pitches I have heard did exactly the same thing):

4) They say that if "rates" go down, your "rate" goes lower than the fixed rate of your contract.

The deception is that the conversation started by referring to your flexible "rate" from Fortis. But at point 4), the term "rate" began referring to the price offered by EasyEnergy. Allow me to clarify:

To the consumer, point 4) sounds like, "If Fortis starts offering a lower rate than us, you will receive that same rate."

What is actually being said is, "Once you're locked in with us, if the rate WE offer on NEW CONTRACTS falls below the rate of your EXISTING CONTRACT, you have the option of renewing your contract with us at the lower rate."

They call this option of renewing your contract at a lower rate a "Protection Plan". It is being misrepresented as: "Your rate with will always be either the same as Fortis's rate or lower. You can't lose!".

Of course, it is a grift. Just remember that you have 10 days to cancel. Their cancellations department is FANTASTIC and easy to deal with! Credit given where credit is due! And the salesperson is nice, but still earning a living grifting, so hopefully looking for new work. God speed!

Perhaps their pricing structure is worth it, but given their *** customer service I would strongly recommend everyone avoid this business. They left me a message demanding payment or I would be advanced to the next stage of collections. I do not owe any money to them or ***. My account is not in arrears. So their *** of collections was unfounded. When I called them to get this sorted, the customer service rep 'Nita' was rude, made accusations of non-payment, lied when she informed me there was no supervisor or manager for me to speak with. This was such a miserable experience I doubt they are even a legitimate business. I have no reason to think this is a legitimate company at all. DO NOT SIGN WITH EASY ENERGY! Stick with ***. I had to leave a star rating, zero should be an option. They are not deserving of even 1 star.

A salesperson phoned me this morning from ***, telling me they were calling as a contractor for ***. They stated that if I could confirm my billing for the last year and that I'd consistently paid my bills on time, I qualified for a pricing discount from ***. I told him to pull my bills up and look, the person said they couldn't, they were only a contractor so didn't have access to my account. I said I couldn't access my paid bills at this particular time, and so they indicated they will call me back. In the meantime, I checked with ***, who stated they have no such program, and are not providing discounts. I called the number above back, and ... it was EASY ENERGY - so their salesperson is clearly misrepresenting themselves in their calls. NOT IMPRESSED - ***.

This guy came to my house yesterday, portrayed himself a representative for Easy Energy, I asked for credentials, made everything sound VERY legit, signed the documents, after all he made it sound like I would be saving money on my gas bill. Said I would get a text tomorrow to get things locked in. Started to get a funny feeling this morning, phoned to cancel, could not get someone, had to ask for call back. Tried 3 times in less than 5 minutes to cancel by email, their email address kept bouncing back - huge red flag. Finally got a call back, person kept cutting me off, would not listen without interrupting. Had my email wrong, said her eyes were blurry, made her stay on line until I received my cancellation by email. Now reading the cancellation the working seems off, it says the cancellation code is for my reference - seems strange wording. DO NOT SIGN WITH THESE PEOPLE. READ THE REVIEWS! Extremely misleading.

I was lead to believe by the salesman, who made it appear as though he was representing *** through a service company that was helping clients who pay their bills properly. He said that *** is about to make huge increases to recoup a 30 billion dollar deficit caused by government legislation that stopped any gas cut offs during the pandemic. The result was numerous customers who to the opportunity to not pay and as a result the deficit grew. Now they were going to have to raise rates 130% over the next 3 years. But *** through Easy Energy was visiting good paying customers to keep their gas bills the same rate and not put the burden of cost recovery on us. He said that I am presently paying $7.5 per gigajoule and that I would be locked in at that rate for 5 years. When I recieved my confirmation of signing up with Easy Energy the *** letter warned to read carefully the wording. I told them what the man said and *** told me that isn't what I pay. I in fact pay $3.85 per gigajoule. *** WATCH OUT

What a ***! These guys called me at dinner time, were fast talkers suggesting they were an arm of *** and just wanted to make sure I was taking advantage of programs offered by *** as they can be hidden. After a few questions it became obvious that something was fishy. These salespeople are slick for sure. I almost signed up but decided the best thing to do was to do some research on the internet and told the guy to have someone contact me later. *** am I glad I did, this company described my fixed rate from day one for 5 years, what they did not say was that the starting fixed rate was 2 and a half times more than I pay now! Fast talker, friendly and personable these salespeople are seasoned professionals for sure. Stay far away. Checked online and the final fixed rate could be as high as triple current gas prices! They had access to all records that *** does so it seemed likely Easy Energy was a branch of ***. They wanted to close the deal asap with papers being delivered via email the next day, filled out, ready for my signature.

. They are going door to door pretending to be from ***. If you fell for it at the door, thankfully you have 10 days to cancel without penalty. Also, all the 5 star reviews on *** are clearly fake. I looked into this *** further and found out a few interesting things : 1. The Easy Energy rate that you're locked into is about 2.5 times higher than the current *** rate, meaning you'll pay hundreds, if not thousands of dollars more over the 5 year contract. You can find the rates on *** website. 2. There is a regulatory branch called *** that oversees these companies. You can complain by phone and/or email to help *** 3. There is a *** that these gas marketers are blatantly violating, meaning that even if you signed a contract and only found out weeks or months later that you were ***, the contract that you signed is likely not legally binding.

I received a call from a very smooth representative of Easy Energy that was highly ***. The caller was so friendly and casual at first that I thought it was friend whose voice I didn't recognize. I had to ask who was calling. He said he was from Easy Energy and asked if I was aware that my gas rate has increased significantly in the past few months. He said that I could expect another rate increase over the summer but that he was working with my gas company, *** - to have the rate reduced - and all I had to do sign a paper. He continued to say that he was working with *** to have my rate lowered and he had lots of personal information - so that I t appeared he really was with *** He then calmly asked for my email to forward more information and attempted to get me to sign and return 'the contract' with out my reading it or having it explained that he actually represented an 'alternative' gas provider. The caller was very smooth and convincing *** My advice is stay away form this company. I checked rates they offer

Door to door salesman came to my door and pretended to be from ***. *** to me about a "consumer choice program", saying that *** government were trying to get everyone to sign up to freeze gas prices. Assured me I would be getting "the lowest gas rates". Used con *** tactics such as playing on words, distraction techniques, and omitting the truth to purposefully deceive me and get me to sign their contract. Later, upon reading the contract, I realized they were going to charge me triple my current gas rate, and lock me in a 5 year contract. Luckily their contract included a 10 day cancelation period. I called them ASAP. Nobody answered the phone and there was no option to hold. I called 11 times before I finally got through, and hopefully canceled the contract.

I signed up with Easy Energy in April when a salesperson came to my door, wearing a *** and was offering to lock me in at a lower price for my gas. My monthly bill was 40.00. He seemed pretty legit, even complimenting my on maintaining low usage. What he said sounded reasonable, saying I would be guaranteed at my current bill no matter what, if I move or even if my usage increases. For some reason I thought he meant my bill wouldn't change. When I received the confirmation it quoted the same rate as I was paying. So imagine my surprise when my bill doubled. In going over the bill I could not determine the reason for the increase as all of my charges were the same. I guess I had agreed to a Green Energy charge which is equal to the cost per joule, so what ever my regular charge is, I pay twice. It said no where in my agreement that this would happen. I can swallow the cost, as when I complained they agreed to change the contract from five years to one. The only way out completely is *** or moving. *** How do we stop these companies from existing and taking advantage of people just hoping to save a buck? This company, Easy Energy, is a total ***. Oh, when another sales person came to my door a month later and I told him they were *** he flipped me the bird and told me to ***.

I had a similar experience with Easy Energy as described below by others. Their rep came at my door, presenting himself as being on behalf of *** and that my contract expired and that we need to renew it (to find out from *** when I called later that actually that is a complete lie because no contracts are required with ***). The rep also asked to see a *** invoice, so I showed him a copy. The rep generated the agreement which I had to sign on the spot (on his ***). Not at any time, he told me that their company is in direct competition with ***. At no point in time their rep mentioned any "numbers" or any charts showing how they align with the competition. *** has monopoly in , so rightfully so, I thought that *** is dealing with various gas companies on the customers behalf and I thought that this is them letting the customers know that there is a new company representing them, which will provide the gas in our area and a contract needs to be signed. Their contract is misleading as well. *** I believe that if *** or *** does not getting involved in a way to warn their customers

A sales agent of Easy Energy gave extremely misleading information to induce our organization to sign an agreement. He claimed that Easy Energy were a representative of *** and that our organization had been selected by them to be part of their Customer Choice program. He stated that *** were selecting people who had regularly paid their bills to be part of this program to protect those customers from future increases in gas prices. He further stated that through this program we qualified to fix our gas rate for 5 years at whatever price was set by *** in April 2022. He claimed that if the price of gas decreased our rate would also automatically decrease in line with this. He stated that he was just there to look at a gas bill and collect my signature to enroll us in this program. The clear impression I was given is that Easy Energy is a branch of *** and that we had no choice but to sign up for this program. The information was given in a forceful and rushed manner clearly designed not to allow the chance to question what was being said. At no time were the terms of the agreement explained in any detail. Specifically the fact that the price would be fixed at $5.75/GJ per term (much higher than Fortis current rates). The "sales pitch" from Easy Energy has strayed into the territory of misinformation and misrepresentation and is questionable at best and fraudulent at worst.

The gentleman that called me was good but very persistent and not forthcoming at all. Had me believe that we have always been part of the program (actually told me this) but that now they have to call businesses directly to sign them back up for the program. *** I can see on here that they have only been in business for 3 years, so how could we have been part of this program before now? *** when I was called by the next person I asked more questions and did not confirm anything. I then sent a letter for extra insurance that we were not going to be part of their program. They confirmed we would not be enrolled. I have our lawyers on standby in case they still enroll us and will make sure everyone in BC knows their name. ***. I did some research ***. Only way it benefits us is if prices go sky high (but I'm sure there is something in their contract that will allow their fixed rate to change). In the mean time you are paying higher rates for sure. You are locked in for five years *** Only thing he said was that this was just for businesses *** and we have always been part of this program and that the rate will never go above 8.75. What the actual rate would be as of today was never stated no matter what or how I asked. This question was continuously evaded. *** No real transparency was given. What happens if you move and no longer need ***?

These guys are using using deceptive sales tactics. Their door to door salesperson first explained to me that they could buy volume gas at lower prices. The way it was presented had me thinking that their "lower" price would be lower than my current providers price, the local utility which was currently priced at about 2.40 per GJ, which he did not state but I was aware of, which he knew. He did state their price was on a term contract. Later he would state that I would only save money if the market price of gas exceeded their price. I was confused so asked clarifying questions and he several times said I would always get the lower rate, all I had to do was call in and request the lower rate. In ignorance I signed up. Their instant emailing of the contract from their mobile unit, they deemed, as me reading and understanding the contract, when in reality I would not see the contract until I got to my emails. I later read it, and although it was unclear, the contract said the rate was $7.00 perGJ, for a 5 yr term, but was presenting it as a "maximum" rate that had me wondering if this implied there was in fact a lower rate. I could not find that anywhere...This was the first i learned of the $7.00 price, since the sales guy never mentioned this once!. In looking on the Web that eve I found data that compared the various retail gas companies contract term pricing, showing they all were very closely priced. I then realized what he meant when he was stating I would always get the lower price...he was *** refering to these competitors prices, all the while knowing I was thinking the lower price would be based on the current local utility provider price of $2.40 per GJ. *** I hope my story here can save others from getting taken to the cleaners on their gas rates... JW

Easy Energy Inc. June 29 Your enrollment in the Customer Choice program is almost complete. My involvement was predicated on that this was *** I do not want anything to do with Easy Energy Inc in any form. as stipulated in contract You have 10 days to cancel without penalty by providing us with notice of cancellation via telephone, facsimile, email or mail.

They called say this was on the part of ***. The person misrepresented himself. We thought we were signing on to a plan by *** We were told we had 10 days to can Once we realized we had been *** which was about a half hour of hanging up .We tried to cancel.I sent an email but it was sent back.They make it so we can't cancel.I am very worried about this.

The representative from Easy Energy said he was a government agent and was "here" to help small businesses in this COVID situation. He never explained about what the rates were going to be but said it would be cheaper than the bill that I showed him, but did not provide any details. He filled out a form on an *** and told me to sign - again indicating he was representing the government to help with COVID and business. We were not aware at the time of signing that the "signing" was starting a contract with a new company for the natural gas and would lead to a long term commitment with Easy Energy.

To whom it may concern: Easy energy has offer our company's natural gas rate with $ 7/GJ which is THREE times more than ***, and not to mention this price until they ask the boss to sign the contract . They only mention it's a very good and competitive pricing . Also *** they pushed him to sign on the electronic contract. And when we receive our natural gas bills. We figured out that we have to pay at lease $3500 more than what we normally pay. We contacted them and they said we can cancel the contract but need to pay $ 140000 for the cancellation fee which is doesn't make sense at all.

I had someone come to my door claiming that they were a company associated with *** and their company offers a service to "lock in" pricing for natural gas. Unbeknownst to me this company was actually charging double the current natural gas rates as a "locked in" rate. This company also supposedly offers a 10 day period in which you can cancel the service but they delayed processing in such a way that I did not receive the letter from *** showing the huge increase in rate until after the 10 days have passed (there was a form that mentioned the $6.25 rate but not the difference between that and what I was already paying). This company is now telling me that in order to cancel I have to pay over $700. I feel the lack of transparency coupled with the fact that they seem to have deliberately delayed the process to make sure I wasn't fully aware of what was going on until after the opt-out period ended is bad business practice

In July , I was solicitied by phone by an Easy Energy representative. He promised cheaper natural gas prices, and that he would lock me in for 5 years with a ceiling rate freeze. He explained that I would be paying the current rates which was 1.4 GJ, and that if the rates went up, I would never pay any higher than 6.0 GJ. He explained that my bills will still be sent by ***, so my change over would be seamless. ***. He had me sign up by email signature to a 5 year contract. After receiving my bills, I have noticed that they are charging me 6.0 GJ flat rate for my natural gas! The company sets up their customer service so that no one can inquire or complain. I cannot reach them by phone. I was hugely mislead and lied to by there representative. The contract cancel fee is $700!

An individual named Jeff, called our business under the pretense that he was from *** in August . He made an appointment at our business to discuss our natural gas rate, saying he could help us with future gas prices and fluctuating bills. He didn't realize we were a business as he said he was from the residential side of the the gas, all the while pretending he was from *** Gas. When he looked at our gas bill and realized we were categorized as residential he then proceeded to tell us how he could get us a lower rate for our bill. A few days later he called to get a verification. My husband answered the phone and was told the rate would be 6.750 per GJ, our current rate was 2.844 per GJ. I called Jeff back and told him we would NOT be signing up for the Easy Energy program (that was what he called it! He did not state it was a completely different company from ***!) Jeff explained to me that the 6.750 per GJ would include all the other charges that we saw on our *** bill, including Storage and Transportation and Delivery. Our bill went up a considerable amount! Jeff said there would be no change in the cost of our gas bill, that it would all be included in the 6.750 per GJ rate. I am looking for the difference of our bill for October 5-Nov 4th of $781.19 to be refunded to our *** account and a cancellation of the contract that was signed under false pretenses!