DSW Canada
reviews and complaints

I live in a rural area and recently ordered a pair of shoes from DSW Canada's website. Unfortunately, the shoes didn't fit me properly, so I had to return them. Since the nearest DSW store is over an hour and a half away from me, I had to pay for return shipping. I was shocked to find out that the cost of shipping was $27, which was almost half the price of the shoes themselves! I was very upset about this and decided to contact customer service to express my frustration.

To my disappointment, the customer service representative I spoke with didn't seem to care about my concerns. They simply told me to drive to the nearest store to receive a full refund. However, they didn't seem to understand that this wasn't a feasible option for me, given the distance and cost of gas. I tried to explain that buying shoes online can be difficult, and that having to pay so much for a return was unreasonable. Unfortunately, they didn't seem to care about my situation.

As someone who has done a lot of online shopping, I was very disappointed with DSW Canada's return policy. In my opinion, it's greedy and disrespectful to expect customers to pay for return shipping, especially when the cost is so high. It's clear that this company doesn't care about keeping their customers happy, and I will definitely not be shopping with them again.

Overall, I would not recommend DSW Canada to anyone who values good customer service and fair return policies. If you're looking for a company that truly cares about their customers, I suggest looking elsewhere.

So, I decided to give DSW Canada a try and ordered a pair of boots on their website. I was really excited to receive my order, but unfortunately, things didn't go as planned. I waited patiently for a shipping confirmation, but it never came. I decided to reach out to their customer service team for more information, and they told me that my order would arrive on or before December 12th.

I waited until December 13th, but still, there was no sign of my boots. I was getting worried, so I decided to email them again on December 9th, but I didn't receive a reply. I was starting to get frustrated, so I decided to call them on December 16th. The customer service representative told me that my boots were on site and being prepared for shipping, and that I should expect a shipping confirmation email within the next 24-48 hours. Unfortunately, I never received that email.

Today is December 22nd, and I decided to call them again to check on the status of my order. The representative I spoke to was very kind and informed me that they didn't have any information on my order and that they were unaware of its status. They promised to provide me with an update by the end of the day, but I've decided to cancel my order anyway.

Overall, my experience with DSW Canada has been disappointing. It's frustrating to wait for an order that never arrives, and it's even more frustrating when customer service doesn't provide you with the information you need. I hope that they can improve their service in the future, as I would love to give them another chance.

I recently made a purchase on dsw.ca for a pair of tall boots, but unfortunately they didn't fit me properly. Before making the purchase, I made sure to read the return policy and it seemed pretty accommodating, which gave me confidence that there wouldn't be any issues. However, when I tried to drop off the return at the courier outlet, I was directed to a town house in a residential neighbourhood. I was confused and didn't know what to do, so I called their customer support later that day to figure out where I went wrong. To my surprise, I was told that the address information was accurate and there was no suggestion of how to actually return the boots.

I started emailing their support team, but all I received were some auto replies that they'd get back to me. Unfortunately, no one ever did. To make matters worse, when I tried to log in to my account, which I had done several times before, I found out that my account had been cancelled. I was frustrated and confused as to why this had happened.

A few months later, I received a "welcome to shoe me.ca!" message out of the blue. This made me wonder how many others they had done this to. It was a disappointing experience overall, and I wouldn't recommend buying anything from this site.

In the end, I gave the boots to my sister-in-law, so at least it wasn't a complete waste. I hope that dsw.ca can improve their customer service and make the return process more clear and straightforward for their customers.

I had a pretty bad experience with DSW Canada, or Shoe Me as they call themselves. Their customer service was just terrible! I ordered a pair of shoes for my son as a Christmas gift on November 27, 2014, and almost three weeks later, I still hadn't received anything. I tried emailing them, but got no response. So, I finally decided to call them up and ask what was going on. And guess what? They told me that they had already sent me an email the very next day after I placed my order. But, I swear I never received any email from them, not even in my spam folder.

As a business owner myself, I know how important it is to respond to customers' queries and concerns in a timely manner. If I don't hear back from someone within a day or two, I would definitely try again. But, it seems like Shoe Me doesn't care about their customers at all. They didn't even bother to follow up with me after I placed my order.

Finally, when I called them up, they told me that they would refund my money and offer me a 15% discount on another pair of shoes. But, that was nothing compared to the discount I had originally received. I was really disappointed with their response. So, I decided to go to Shoe Company instead and got a pair of shoes from there.

One thing I noticed about Shoe Me is that their Facebook page only shows positive comments. They delete any negative comments and make it impossible for customers to leave honest feedback. They did this to me and some of my friends as well. So, I would advise everyone to be careful when dealing with this company and spread the word.

In conclusion, my experience with DSW Canada was really bad. Their customer service was terrible, and they didn't even bother to follow up with me after I placed my order. I would not recommend this company to anyone.

Ordered two pairs of Blundstone boots on sale and got an extra 40% off, which was a steal! The boots were shipped from a warehouse in Mississauga and arrived the next day, which was impressive. However, the sizing was a bit off, so I had to call for an exchange. The customer service representative was helpful and provided me with shipping information for the exchange order, which was shipped off even before they received the original order. I received the exchange the next day, which was super fast! I got two pairs of boots for just over $240, which was a great deal.

Unfortunately, the sizing was still not right, as I am somewhere between a size 10 and 10.5. So, I called again and returned the second order without any questions asked. The refund took about two weeks to process, which was a bit of a hassle. However, when I called to inquire about it, the customer service representative assured me that it would be issued right away. And true to their word, I received a confirmation email within a couple of minutes.

Yesterday, I placed an order for a pair of Redwing chukkas on sale for $197 after tax. With the US dollar going up, this was an unbeatable price! I was thrilled to receive an email today that the order had been shipped. I can't wait to receive them!

Overall, my experience with DSW Canada has been great! The prices are unbeatable, and the shipping is super fast. The customer service representatives are helpful and friendly. I would definitely recommend DSW Canada to anyone looking for great deals on shoes! Five stars!

I bought some keen sandals for my boy in the middle of April or May of last year from DSW Canada (dsw.ca). When they arrived, they didn't fit, so we followed the instructions and sent them back with all the details that were given to us, including the address to send them to. After many moons and lots of back-and-forth, I still haven't received a refund or the shoes. I have emails where they said I would get a refund after months of hearing that they hadn't received the shoes back. Right after the email saying I would FINALLY get a refund, they sent another email saying I would have to contact the courier myself and figure it out. After supporting this company for many years, the thanks I got was a great big old screw you, and they got $90 of my money and their product back. Shame on you DSW for giving people the runaround instead of doing the right thing and refunding me my money so I could buy my son some good shoes. As I said, I have an email stating I would get the refund, and then your company backed out right after instead of doing the right thing. Beware of ordering anything from this company. God forbid you have to mail it back to them.

DSW Canada, oh boy, where do I start? Let me tell you, I had a pretty bad experience with them. So, I was on the hunt for an Aldo brand purse and DSW was the only place in Canada that still had it in stock. I was pretty excited to support a Canadian brand and ordered it online from DSW. The transaction went smoothly, but when I received the purse, the crossbody strap was missing from the shipping bag for the Legelith bag. I was pretty bummed out, but I contacted DSW and they agreed to send me another purse.

Now, here's where things started to go downhill. I asked if they could just send me the strap in the mail since the bag was okay, but they said no. I also asked if they could send me the replacement bag before receiving the old one since the stock was almost depleted on the model, but again, they said no. I was pretty disappointed, but they said they would send me the Purolator return label in 1-2 days so I could return the purse prepaid.

I followed up after 3 working days, but because of Covid slowdowns, I didn't get it until a week and a half after notifying them of their error. Finally, I sent the purse back to DSW and emailed them when the package showed it had been picked up. But, guess what? DSW still didn't send me out the replacement bag. And then, when they received the defective item, they emailed me that they had no more stock and had to refund me.

I mean, come on, they were advised at the beginning that the stock was low and they did NOTHING to support the customer. They didn't pay attention to any of the details I gave them, and for that, I will never buy from DSW again. It's a shame because I really wanted to support a Canadian brand, but DSW just didn't deliver. So, if you're thinking of buying from DSW, I would think twice.

I've been eyeing a pair of shoes on DSW Canada's website for a while now, and finally decided to take the plunge and order them. Unfortunately, the price had recently gone up, which was a bummer, but I didn't have any other options for finding my size. I placed my order and waited patiently for it to arrive.

However, the processing time was incredibly slow - it took almost two weeks before my shoes were even shipped. When they finally arrived, I was disappointed to find that Purolator had "safe dropped" them, leaving a notice on my door telling anyone where to find them. This was a major security concern for me, and I was also dismayed to discover that the shoes were the wrong size.

I contacted Shoeme to initiate an exchange, but they had already started the process without my consent. While I appreciated their promptness, I was frustrated that they hadn't addressed my concerns about the price increase or the unsafe delivery method. I shipped the wrong shoes back, which seemed to go smoothly enough.

However, when I received the tracking notice for my exchange, I was once again disappointed to see that Purolator had left the package at my door. This time, there was no notice and no sign of the box - just footprints leading to the same spot where the first box had been left. I'm starting to suspect that the exchange box was stolen, which is incredibly frustrating.

I've opened a ticket with Purolator and called Shoeme to try to resolve the issue. They're sending me yet another pair of shoes, but I'm starting to worry about the authenticity of their stock. I may have to leave a placard on my door to prevent any further unsafe deliveries, and I'll definitely be verifying the authenticity of any future orders.

Overall, I'm very disappointed with my experience with DSW Canada. The slow processing time, unsafe delivery method, and incorrect sizing have all been major issues. I hope that they can address these concerns and improve their service in the future.

I've been using DSW Canada (dsw.ca) for a while now and I gotta say, they're pretty great. They've got a huge selection of shoes, both regular and fancy, and I've found some brands that I've never seen in any of the stores around here in Calgary. I'm a pretty standard size 8M, and they always have what I need. Plus, their prices are pretty good, especially when they're running sales. I usually wait for those to buy anything.

I've ordered everything from work shoes to fashion shoes, and I've never had a problem returning anything. I've had to return a couple of things, but they always send me a return label within a couple of days, and I just pop it off at Purolator, which is super close to me. I usually get my refund within a week, which is pretty good. Shipping is usually pretty fast too, usually within 3-4 days.

I don't really have the time or the desire to go from mall to mall looking for shoes, especially when I can just order them online and try them on at home. I usually wear them around the house for a day or so just to make sure they're comfortable. I've read some negative reviews about them, but most of them seem to be about one particular brand, so I think the problem is with the supplier, not DSW.

I've even bought stuff from their outlet site, and I've been pretty happy with everything I've gotten. I work as a server, so I'm on my feet for like 12 hours a day sometimes, and I've found that the Propet and Walking Cradles shoes are fantastic for that.

The only complaint I have is that their descriptions can be a bit limited sometimes, especially when it comes to knee-high boots. I have pretty small calves, and they don't always list the circumference size, so I have to go to other websites to find that info. But that's not a big deal, really.

Overall, I think DSW Canada is a great place to buy shoes online. They've got a huge selection, good prices, and easy returns. I don't think I'll ever buy shoes anywhere else.

I gotta say, I was pretty excited to find DSW Canada (dsw.ca) as an option to buy shoes. I've tried a couple of US companies before, but the shipping was always a hassle and it ended up costing me a lot with the exchange rate. So, I decided to give DSW Canada a try and ordered three pairs of shoes on June 2nd. They were pretty expensive, but I figured it was worth it to have some quality shoes.

However, it took a whopping two months to receive my shoes and it was a ton of hassle. I waited for four weeks thinking it was just a shipping issue, but I finally got an email on July 2nd stating that my shoe order was suspended for random audit purposes and I needed to contact them or my order would be cancelled. I tried calling them for about a week, but I sat on hold for about an hour each time. It was beyond frustrating, especially since I know proper call center etiquette and they should have finished with the people waiting on the phone before closing for the day.

Finally, I got someone on the line and although the person was polite and helpful, he advised that a mistake had been made and the order was cancelled instead of suspended on the day the email was sent to me. He reordered my shoes and gave me a 15% discount for the trouble. He advised that my shoes would be there in two business days and they were, but Purolator had the wrong address for me so it took a couple of extra days for them to come back and leave them on my porch.

When I tried them on, two of the three pairs were too big for me and they did not carry a smaller size so I wanted to return them. I looked at the online policy and it stated a 100-day return policy (with no other disclaimers regarding timeframes). I was leaving for an extended vacation so I figured I would have more time to return them once I got back. There was no return slip or paperwork included in the delivery so I knew I would have to call them again to find out how I should send them back, since the online policy indicated they only accepted certain paperwork.

I got my shoes on August 5th and called them on September 17th when I got back home. The rep said that she would send me paperwork to return the shoes but that they would not refund me and I would have to take a gift card or store credit instead, since it was past 30 days. Nowhere had I read this policy online and no one had ever mentioned it before. I explained all the problems I had to get the shoes and she said there was nothing she could do. I do not want to be forced to order more shoes and had this policy been clearly stated I would have sent them back before my vacation or I would have taken accountability that I did not send them back in time, but I could never have known.

I am beyond frustrated with this company and am now at a loss of $400-$600 for these damn shoes. I can try and sell them, but I doubt I will have much luck since my feet are so small and most people aren't looking to buy shoes this expensive for such small feet. I feel cheated, ripped off, stolen from, and horribly ashamed that this company is Canadian. I expected something like this from a US company, but I have never received such poor service from them. I will never shop with DSW Canada again and will let all my friends and family know to avoid them as well unless they feel like being scammed. I will also be reporting them to the Better Business Bureau since they clearly make up these policies on the spot. It makes me sick to my stomach.

So, if you're thinking of purchasing from DSW Canada, just know that it is Buyer Beware. Shop at your own risk.

I gotta say, I ain't too impressed with DSW Canada. I mean, I ordered some shoes over three weeks ago and still haven't gotten 'em. They were real quick to take my money though, that's for sure. I had to call customer service four times just to get some answers. The first two times, I didn't hear back from anyone. But the third time, this lady finally sent me an email explaining what was going on and even offered me a discount. I replied to her email, but never heard back. So I had to call again yesterday, and finally got some answers. The rep said my shoes should be here in about a week and offered me the same discount as before. I guess we'll see if they actually show up this time. But honestly, this whole experience has been a real hassle.

So, I was browsing through dsw.ca and found a pair of slippers that I really liked. The website said that they were in stock, so I went ahead and placed my order. I was really excited to receive them, but four days later, I got an e-mail saying that the slippers were actually out of stock. I was pretty disappointed, but the e-mail offered me the option to order another pair instead.

I decided to call customer service to see if they could help me find another pair of slippers that I would like. The representative on the phone was really helpful and suggested a different style that was similar to the ones I had originally ordered. They confirmed that the new style was in stock, so I went ahead and placed my order over the phone.

I was really hoping that this time, my order would go smoothly. But three days later, I got another e-mail saying that the second pair of slippers was also out of stock! I couldn't believe it. I was starting to feel frustrated and annoyed at this point. I don't have time to play this guessing game when I shop.

In the end, I decided to cancel my order altogether. I was really disappointed with my experience at dsw.ca. I understand that sometimes items go out of stock, but it was frustrating to receive conflicting information about the availability of the slippers. I hope that dsw.ca can improve their inventory management system so that this doesn't happen to other customers in the future.

DSW Canada's website is not the best. They need to improve their inventory management system because it is not accurate. The website can be misleading, and it can be frustrating when you think you are purchasing a product, but it is not available. When you do make a purchase, you will receive an email saying that you will get a confirmation email when the product is shipped. Unfortunately, you may never receive that email. You may have to wait for weeks before you contact them to inquire about the delay. However, when you do contact them, they are quite responsive and apologetic. They will give you an extra 5% off and refund your money, which takes another week. It is not the best service, but at least they try to make it right.

Personally, I prefer to spend my money on import taxes and duty at www.heels.com. I know that I will get what I ordered, and I will not have to deal with the frustration of waiting for weeks and then having to contact customer service. It is worth the extra money to have peace of mind and not have to deal with the hassle.

I recently made a purchase on dsw.ca for a pair of Timberland boots. I was super excited to receive them and couldn't wait to show them off to my friends. The website stated that the expected delivery date was within 5 business days and that I would receive an email once the item was shipped from the warehouse. However, after 5 business days had passed, I still hadn't received any notification about my order.

Feeling a bit frustrated, I decided to give their customer service a call. The representative apologized and informed me that the item was out of stock. They offered to refund my money, but I was curious as to why I wasn't notified about the item being out of stock in the first place. The representative simply stated that it was an oversight on their part. I couldn't believe it! They had already taken my payment, and I was left waiting for an item that was never going to arrive.

As of now, I'm still waiting for my refund. However, the representative did offer me a 25% discount on the site as a way to make up for the inconvenience. But, I couldn't help but notice that there was already a sale for 20% off on the site. So, I decided to take my business elsewhere and found a better deal on shoeme.ca.

Overall, my experience with dsw.ca was disappointing. I was let down by their lack of communication and oversight. However, I do appreciate the effort made by their customer service representative to make things right. But, in the end, I found a better deal elsewhere.

I gotta say, I'm pretty bummed out about my experience with DSW Canada. I mean, this is the second time I've bought shoes for my kiddos from them and both times I've had issues with the same brand. Last year, they were super helpful and fixed the problem right away. But this year, it's a whole different story. I bought a new pair of shoes for my little one back in May and by July, the seams were already coming apart. I sent them pictures and everything, but it's been a total runaround trying to get them to do anything about it. And get this, there's no DSW store anywhere near me, so they want me to send the shoes back during a pandemic. Like, what am I supposed to do, have my kid walk around barefoot? It's just ridiculous. I don't think I'll ever buy shoes from DSW again. There are plenty of other places to get better quality shoes without all the hassle.

So, I ordered a pair of boots from DSW Canada (dsw.ca) and boy was I disappointed. After only 4 months of having them, they fell apart! I mean, come on, that's just ridiculous. I reached out to their customer service team to see if they could help me out, but all they said was sorry and that they didn't have a warranty. What kind of company doesn't stand behind their products? I definitely won't be doing business with them again.

To make matters worse, I couldn't even warn other customers about the poor quality of the boots I purchased because there wasn't an option to leave a review on their website. I find that pretty shady. If a company truly believes in their products, they should allow customers to leave honest feedback.

And to top it all off, they even sent me the wrong color! But honestly, I didn't even bother mentioning it because I didn't mind the color. But still, it's just another example of their lack of attention to detail.

Overall, I would not recommend DSW Canada (dsw.ca) to anyone. Their poor quality products and lack of customer support are unacceptable. Save your money and shop elsewhere.

So, I thought I'd give DSW Canada a try and ordered a pair of shoes from their website, dsw.ca. I was in a bit of a rush and decided to pay extra for quick delivery. But boy, was I disappointed! The quick delivery only happens after the order is processed, which took a whole week in my case. I mean, come on, when you pay extra for fast delivery, you expect it to be from the point of order, not from the point of processing, right?

To make matters worse, I still haven't received my shoes, even though it's been over a week since I placed my order. I was hoping to wear them on a trip that I had planned, but it looks like that's not going to happen. I tried to cancel my order, but it seems like that's not possible either. I called their customer service over the weekend, and three days later, I received a notice saying that my order cannot be cancelled. So, I guess I'll just have to wait for the shoes to arrive and then send them back for a refund.

Overall, I'm not impressed with DSW Canada's service. The whole point of paying extra for quick delivery is to get your order on time, not to wait for a week and then find out that you can't even cancel it. I hope they improve their service in the future, or else I'll have to look for another online shoe store.

I recently had a shopping experience with DSW Canada (dsw.ca) and I must say, it was a breath of fresh air compared to my previous experiences with other online shoe retailers. The website was easy to navigate and had a wide selection of shoes to choose from. I was able to find the perfect pair of boots for the winter season.

The checkout process was smooth and I received my order confirmation promptly. The shoes arrived within a week and I was impressed with the quality of the packaging. The shoes were in perfect condition and fit true to size.

What really stood out to me was the customer service. I had a question about my order and was able to easily reach a representative through the live chat feature on the website. They were friendly and helpful, and I felt like they genuinely cared about my experience.

Overall, I am extremely satisfied with my purchase from DSW Canada. It's refreshing to find a company that values their customers and provides excellent service. I will definitely be a returning customer and recommend DSW Canada to anyone in need of a new pair of shoes.

I recently made an order on dsw.ca for three items. The first item was shipped right away and I received it quickly, which was great. However, the other two items were supposed to ship a couple days later, but after two weeks, the tracking information had not changed from "shipping label created". I was getting worried, so I decided to call Purolator to see what was going on. They informed me that DSW never provided them with the package. I was so frustrated and confused, so I decided to call DSW to see what was happening.

When I called DSW, they told me that they could "reship" the items, which didn't even make sense because the items had never been shipped in the first place. I was so annoyed and asked them to explain what was going on. They told me that they would look into it and get back to me. A week later, I still hadn't received any updates from DSW and the tracking information on Purolator remained at "shipping label created". I decided to contact DSW again and they told me the same thing - that they could "reship" the items. At this point, I was beyond frustrated and asked for a refund.

It's been several days and I still haven't heard anything back from DSW about the refund. I feel like I've been scammed and I'm so disappointed. I wouldn't recommend shopping on dsw.ca because of my experience. It's a total waste of money and time. I hope that DSW can improve their shipping process and customer service in the future.

So, I was looking for a new pair of boots and decided to check out DSW Canada (dsw.ca). I found a pair of Women's Dingo Wendy boots that I really liked and decided to order them. I did some research on the sizing and read that they run a size small, so I went with a size 8 instead of my usual 7. The shipping was pretty fast, and I was excited to receive my new boots.

However, when I opened the box, I was disappointed to find that the boots were not the right size. The box read size 8, but the boots themselves were size 6.5. Not only that, but they were also a much darker shade of brown than what was pictured on the website. I was pretty annoyed by this mistake, but I figured it wouldn't be a big deal to return them since the site offers "simple" and free returns.

I emailed DSW Canada (dsw.ca) twice to let them know that I needed to return the boots, but I never received a reply. I was pretty frustrated by this lack of customer service, especially since I had already paid for the boots and was now stuck with a pair that didn't fit me. In the end, I ended up selling the boots to a friend.

Overall, I had a pretty bad experience with DSW Canada (dsw.ca). I don't usually write reviews, but I felt like I needed to warn other shoppers about my experience. If you're looking for a bargain, you might want to look elsewhere.