DrChrono’s earns a 2.3-star rating from 6 reviews, showing that the majority of healthcare professionals are somewhat dissatisfied with their electronic health record platform.
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Billing edi issues
I have been calling evere other day to have someone at Dr Crono help with an EDI billing issue. They are blaming Anthem BCBS that its thier fault. I cannot talk to a human and when I do I am promised a call back that day and a month later noone has called me back. I have gotten timely filing on my claims and becaue of the neglagence with the Dr chrono team.
Claimed loss: $6000.00
Desired outcome: I would love someone to fix my billing issue and call back.
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Absolute garbage!
Do not use company, support is never available they are hard to reach by phone and messages. Unconcerned with your issues when an representative do decide to contact you 4 to 5 hours later. Horrible customer support!
The site is always going down, rendering your business to operate in an professional matter for e-scripts to be sent. It is always something wrong with this site, avoid them by all means!
Yep. In addition to being super frustrating, and costing your business money, it makes you look incompetent to your patients, and erodes their trust in you.
Replied
drchrono ehr
False advertisement, False promises. Setup of EHR takes months and till then you pay them the subscription fee. They record everything you say, but makes false promises of giving you extra for no cost on non recorded line and then charge after you sign a contract with them. Beware, this is not a fair company to deal with. Their product too is worthless. You can create a better EHR on your MS database than this.
Read full review of DrChronoIs DrChrono Legit?
DrChrono earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for DrChrono. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Drchrono.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Drchrono.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Drchrono.com you are considering visiting, which is associated with DrChrono, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
DrChrono website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with DrChrono's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to DrChrono. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Unethical behavior - Constant spam delivered to me
The e-mails below tell the story. I can't imagine that anyone in the world would want to have anything at all to do with this bunch. From: csilverman=drchrono.[protected]@mg.drchrono.com [mailto:csilverman=drchrono.[protected]@mg.drchrono.com] On Behalf Of Craig Silverman Sent: Tuesday, November 10, 2015 11:14 AM To: Keith Zimmerman Subject: Re: quick question Hi Keith, I wanted to let you know that drchrono is a free, ICD-10 compatible, Meaningful Use Certified EHR focused on helping physicians run an efficient practice. It’s incredibly easy to use. That’s why we’ve been the #1 EHR platform in the iTunes Appstore for 5 years. Can I show you how it can help Right at Home get 30-40% more in reimbursements? Or is there maybe someone else I should reach out to? Best, craig silverman / vp sales & customer success 844.569.8628 / [protected]@drchrono.com From: Keith Zimmerman Sent: Thursday, November 05, 2015 1:57 PM To: 'Craig Silverman' Subject: RE: quick question Importance: High Please stop sending us e-mails. We aren’t permitted to use any software other than given to us by our franchiser for this purpose. It doesn’t matter if yours is the perfect solution and you pay us to use it – we can’t. Don’t ever again send to any e-mail addresses ending with @XXXXXXX.com; @XXXXXXX.com, or @XXXXX.com. You are coming across to me like a used care salesperson. You ignored a previous request to stop sending, and now I continue to receive something from you repeatedly. If your spam doesn’t soon stop, I’ll make special efforts to let everyone that I can know how your company harasses with spam. Keith Zimmerman Owner On Thu, Nov 5, 2015 at 8:42 am, Craig Silverman wrote: Hi Keith, Just wanted to check if you’d seen my previous emails? Any information you could provide would be really helpful for us. And if you like I’d be happy to show you how your EHR ranks compared to others, based on a survey of 27, 000+ doctors & EHR users. Let me know if I can send the report over. It compares all of the features of the different applications. craig silverman / vp sales & customer success 844.569.8628 / [protected]@drchrono.com On Mon, Nov 2, 2015 at 8:39 am, Craig Silverman wrote: Hi Keith, Our EHR platform is free, 100% ICD-10 compatible & Meaningful Use Certified. We built it to make your life easier. That’s why 27, 000 doctors & EHR users voted us the #1 mobile EHR for the past 3 years in a row. Can I show you how much fuss it would save you? Or is there someone else I should reach out to? Best, craig silverman / vp sales & customer success 844.569.8628 / [protected]@drchrono.com On Thu, Oct 29, 2015 at 8:36 am, Craig Silverman wrote: Hi Keith, Just wanted to ask which EHR you’re using at Right at Home? We’re trying to understand how different EHRs fit the needs of different medical specialties. Best, craig silverman / vp sales & customer success 844.569.8628 / [protected]@drchrono.com
Refuse to issue refund
This company has horrible customer service. I was charged $3600 for services that were never received and now they just give me the run around every time I contact them. They transfer me back and forth to different people. Then say I'll be getting a refund, then they don't even know what they charged me so they're trying to refund me $798.00! Such a terrible way to do business and I am so disappointed.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service
Drchrono is functionally not useable. They will likely fail unless they step back and Fix the multitude of problems that seem to worsen by the day with this program. Examples include frequent crashes, freezes, lost data, buttons that don’t respond, unreadable mixed up notes and on and on. The positive press is only coming from their company and not really their users. It is the right concept and what doctors are waiting for but very poorly executed.
I agree! They refuse to answer my request for a refund of $3600 for services they never provided and they only give me the run around every time I call them!
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Overview of DrChrono complaint handling
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DrChrono Contacts
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DrChrono phone numbers+1 (844) 569-8628+1 (844) 569-8628Click up if you have successfully reached DrChrono by calling +1 (844) 569-8628 phone number 0 0 users reported that they have successfully reached DrChrono by calling +1 (844) 569-8628 phone number Click down if you have unsuccessfully reached DrChrono by calling +1 (844) 569-8628 phone number 0 0 users reported that they have UNsuccessfully reached DrChrono by calling +1 (844) 569-8628 phone number
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DrChrono emailsmarketing-private@drchrono.com100%Confidence score: 100%Supportsales@drchrono.com97%Confidence score: 97%sales
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DrChrono address1001 N. Rengstorff Avenue, Suite 200, Mountain View, California, 94043, United States
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DrChrono social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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