Diyanni Homes
reviews and complaints

***BEWARE*** Biggest mistake ever! They try to get rid of all negative truthful complaints.

Diyanni deleted my other reviews under Nicky Sixx. Also deleted the BBB complaint. You can call me at [protected] or find my Facebook page: https://www.facebook.com/profile.php?id=100092010464271 or the Facebook group page: https://www.facebook.com/groups/diyannihomesbuildingnightmare/

Started the building process with Diyanni.

Contract was signed over 2 years ago. (Aug. 2019). I would only recommend this builder if you have a lot of extra money and time.

*UPDATE* 3 November 2020 (0 Stars)

I would give zero stars if possible.

We are still in the process of building. Have had too many problems to list. The house is not anywhere near completion. I will update once (if) the house is ever completed. *We were supposed to move in sometime this month, but that will not happen.

*UPDATE* 24 February 2021 (0 Stars)

Still not finished. Just more problems. No end date in sight. We wanted to meet with the owner and no response. We have sent messages with our concerns and a list of problems that need to be addressed/fixed.

*UPDATE* 29 April 2021 (0 Stars)

Still not finished. Our home should have been completed 171 days ago as of today. Almost 6 months ago.

*UPDATE* 17 July 2021 (0 Stars)

Not finished. So many problems. Our home should have been completed 250 days ago as of today...…

*UPDATE* 13 September 2021 (0 Stars)

Not finished. Nothing fixed. Just more problems/messes. Signed our contract over 2 years ago. Our home should have been completed 308 days ago as of today...

*UPDATE* 1 October 2021 (0 Stars)

Not done and no end in sight. Next month will be 1 year since we were supposed to be moved into our home. *326 days and counting...

*Update* 29 January 2023

Do not make the same mistake as us.

1249 days since we signed and our house has so many problems/issues. We finally moved in 2 years after our house should have been done and it is not what we contracted for. I can not reiterate enough to find another builder. We can’t even relax or enjoy our home because we have so much to fix. We keep finding more problems. Windows leaking and so many other problems. The pandemic is not an excuse for the lack of quality that we were promised.

Started the building process with Diyanni. (This original post was posted over a year ago) (September ) *UPDATE3 November (0 Stars) I would give zero stars if possible. We are still in the process of building. Have had too many problems to list. The house is not anywhere near completion. I will update once (if) the house is ever completed. *UPDATE24 February (0 Stars) Still not finished. Just more problems. No end date in sight. We wanted to meet with the owner and no response. We have sent messages with our concerns and a list of problems that need to be addressed/fixed. It is one step forward 10 steps back. *UPDATE29 April (0 Stars) Still not finished. Our home should have been completed 171 days ago as of today. Almost 6 months ago. They can't use covid for all of the problems and our house not being completed. The work gets done wrong and then needs to be fixed/replaced. This has been the entire process.

We have been working with Diyanni since we signed our contract in Nov '20 - we actually just began digging this week! When we first signed we were told the estimated time from signing to moving in would be 12-14 months, which is about what we are at currently as long as the house moves along smoothly. To this point, the planning process has taken longer than we had originally expected mostly I think based on inexperience on our end of how much more planning we had to do before digging. However, we do appreciate that things are being fully planned out prior to execution. Thus far, we have found that Diyanni does offer many nice options included in their base pricing for most items. We have upgraded a few things here or there but overall I appreciate that our contract price included the majority of upgrades we needed to make. Kati has been very helpful in the design studio helping us select options that match our style and expectations for the home. Overall, we are excited to move along in the building process!

Our experience with Diyanni so far has been a pleasure. Our sales *** and design center *** have both been extremely helpful. Both ladies, as well as everyone behind the scenes who are making things happen, have been very responsive and have answered all our questions without making us feel like we are a burden. The process is very laid out and we have been given numerous resources to help guide us through this huge (and exciting) process. Being a first-time homebuilder, I feel Diyanni has done a great job being as transparent and detailed as possible. The only minor process I would tweak is to offer a checklist of ideas of upgrades and possible changes that we could review at the time of pricing/designing our house. While possibilities are somewhat limitless, being presented with common upgrades or things to consider up front will help to ensure we are considering all options prior to signing the contract. Im excited to work with Diyanni on the next phase of our homebuilding process! I would definitely recommend them based on my experience so far.

This has been an awful experience. Very poor communication. And very bad craftsmanship. Way too many things that needed to be finished after we took possession. We upgraded our cabinets and one came in busted. My wife pointed it out BEFORE they installed them. The installer didn't respond instead he walked to his car and sat there until my wife left. As she was pulling out she noticed him getting out of his car and walking back in. We notified our project manager and said he would handle it. They did order another cabinet that sat in the house for weeks. It was never installed. They pushed the busted cabinet back together and installed the granite on top of the busted cabinet. Now they are refusing to fix it. We still have the dented construction door on the man door leading from the garage to the house. The new one has been painted and leaning up against the wall in the garage. Maybe it's our job to install the locks and door. I'm a REALTOR and I'll never suggest Diyanni Homes to my clients. They do not care about their customers. Once you sign the contract they got you. Be warned!

We purchased a challenging lot in ***, *** with a creek on 2 sides of the property. We worked with AZ *** to make a house we wanted fit on our land. We had to go through multiple redesigns to get the house we wanted. AZ patiently offered suggestions and answered multiple questions that we had. Because of the creek, we had to go to the *** for a variance. We worked with *** in Permitting to write up the variance wording to present to the City. Due to deadlines of submitting the variance paperwork, *** called and talked to the *** several times in order to get the wording correct for the variance and submitted by the deadline. We were granted the variance and the building process began. Our next step was picking out our exterior colors and cabinets. We worked with *** and had a great time making our selections. *** offered her opinions, but we never felt pressured to go with her ideas. What a great team helping us make decisions on our forever home. Everyone we have worked with at Diyanni has been professional and helpful throughout our process so far. We can't speak more highly of them.

We are in the process of building our home with Diyanni and have been so happy with the level of care and professionalism we've received from each and every person we've come into contact with along the way. Our salesperson really helped us maximize the floorplan we selected to make it perfect for our growing family and kept us in the loop through different phases of the planning process. Clayanne has been incredible during the design process. She really listened to what we wanted and made amazing suggestions to bring our house to life. She even made time outside of our appointments to talk through some design questions I had that weren't even related to what we chose with her, which was extremely appreciated. We've only worked with our project manager for a short amount of time since our construction just started last month, but he has been great about communicating and ensuring we know what has been completed so far and what is to come, which is really exciting once you start physically seeing things happen. I also can't say enough about all of the staff members that work in their office coordinating appointments, answering questions and efficiently communicating changes or needs throughout the process. One of the reasons we chose Diyanni over other builders we considered was their known standard of quality when it comes to the homes they build, however I can also say now that their staff is just as top-notch.

Diyanni Homes has a good reputation in the Columbus, *** area. Thus far, our experience has been a bit uneven. We just excavated last week and we're waiting for foundation walls. It's been about 11 months since we signed a contract with them - so we've been waiting quite a while to get going. When we've worked with them on the sales and selection side, it's been great. However, the industry is having challenges with input pricing (cost of lumber and other materials), obtaining enough contractors, long lead times, all during a time when lots of people want to build new homes due in part to rising home prices. So in that respect, Diyanni has done an "ok" job weathering that. I think one area where I would offer advice is don't take on too many customers that your existing staff can't provide good and timely service. The second is that provide pro-active and verbal communication. If there's bad news - pick up the phone! Smooth it over. Don't communicate unexpected delays on the builder website without a conversation to help the customer understand. If excavation is delayed 6 weeks and it's completely outside your control? Call your customer preemptively explain what's going on so that they don't feel like they're getting blown off. Ultimately, this is a difficult time to be running a business and building homes, so I commend Diyanni on their efforts. I think some more pro-active communication and not being afraid to call about bad news would go a long way! We anxiously await our completed home in Spring 2022.

Diyanni turned our dream home into a nightmare. We just passed inspections to begin the drywall. Diyanni left propane heaters running overnight. There was a major explosion and fire! 13 roof trusses needed to be removed and replaced. All the electrical, plumbing and HVAC systems had to be removed and replaced. And the basement flooded. Phil *** the owner, stood in the middle of the burned out area and told us Diyanni would make everything right. We have been asking them to just do their job for 2 1/2 years now. Their first attempts to repair the roof failed. Finally we hired an attorney to make sure the roof repairs were structurally sound. We have TWO DIFFERENT COLORS of shingles on the front of the house. We were told the shingles meet Diyannis model home standard of quality. We were told if we went with their appliance supplier all appliances would fit. Many issues with the kitchen including knocking a hole in the drywall behind the refrigerator so it could be shoved in to place. The project manager response was what do you want me to do? No one will see it. When moving the refrigerator to repair the drywall, they marred the hardwood flooring. We were told they would repair the flooring. Five weeks later I have had no response to my email asking about the floor repair. Their craftsmanship is poor and their communication is even worse. Every contractor who comes to the house to repair something leaves with something else needing repaired. They talk a good game at the beginning. Dont be fooled. Be warned. Once you sign a contract they have you. I hope it is not too late for you to find another builder of your dream home. My *** page has pictures of the nightmare Diyanni will not fix.

I really gave this company as much patience and understanding as I possibly could. I knew Covid would be an excuse even when it wasnt. The initial consultation was great however I wont go into too much detail because no one wants to read a book. We signed our contract with Diyanni in august, its now June 2022 and our home is still not finished, never in my life have I seen such sloppy painters. My windows are covered in paint in which they were supposed to clean and power wash the outside of our home and it never happened. Paid for the two tone door package which was almost 1k and selected Grey for interior doors and black for exterior. Initially they forgot to paint my doors and hung the doors anyway. Then when I told them they slapped some paint on them, drip marks, never bothered to take off the hinges or door handles though so dont ever try to switch your handles because youll have white rings around them. The painters were two hours late last time and no one bothered to call me (I work nights and I waited all morning for them) finally showed up slapped some paint on the outside and tried to talk me out of painting my vents because they didnt have ladders that tall and no one wants to get on a roof to paint vents. Still waiting for them to come fix the black paint thats now caked all over the inside of my door which is Grey or was Grey I guess now its Grey with black streaks and some white spots where they took the handle off and it didnt quite fit back on where it did before.Sloppy paint jobs inside, paid for finished steps to the basement, they have dark paint all over the white trim. Project manager contacted me last week to tell me the painters that have been out 3 times will contact me to fix them again. At this point we could have painted them better ourselves. I dont want to have to take time out of my day during the week every week to watch someone ruin my doors over and over again. I want my money back for the doors.

I have mixed feelings about our home building process. Clayanne for color appointments is amazing and she alone gets five stars. However, my other experiences drop my score.Designing in bits and pieces is very confusing. I highly recommend changing the process to design a home. I do not like that you pick the cabinets and outdoor colors before you pick floors. Then you pick the colors for the interior before you pick your granite. I highly recommend changing the color appointments to be room focused where you pick everything for an entire space so you can see it all come together. This is where Clayanne deserves five stars because she patiently sat through me trying to organize all of the little details that are at other appointments with other people.In addition, I suggest purchasing a software that allows your color selections to be inputted to see all together on a device. It is very hard to make choices with little swatch samples held up to each other. I also was told that all of my sample choices would be available to help me make other selections. However, I was missing my master floor tile and carpet color which made it difficult to pick wall colors.I find the app used to design the home process very confusing. It is also very confusing to have multiple people reaching out about so many different things. As a new home builder, I do not know what Im doing. I wouldve appreciated someone who oversaw my account like a case manager and was just one point person to direct me when I needed to schedule different appointments. So many different people are always contacting us that when I have a question I do not know which person I should contact. I found it frustrating that it was up to me to schedule the plumbing fixture appointment and lighting fixture appointment on my own after the date passed.I also have been frustrated with the lack of communication that we have received. Our project manager called less than *** person before the dig begins. The dig had been scheduled for multiple weeks and no one reached out to us to schedule this until it was dig day. In addition, I reached out about some price changes through the app and was not responded to until I inquired about it again after a week had passed. I am sure my home is going to be beautiful. But for me, the customer service has not been up to the level I expected for the amount of money I am investing in this home.