Diamond Affair review: received the goods not matched listing I ordered

Order no [protected] order date 27/10

Items no [protected]

Set of Swarovski Crystal Filled Sterm Glasses 2 Champagne Flutes 2 wine glasses

Refer to above order that I just received this morning 12 Nov 2019 but being totally upset and disappointed as item received are not the one I purchased! The order I placed are as above described whereas the one I received are 2 sets of wine glasses ( all 4 are wine glasses without Champagne Flutes)! Besides, the metal ring at top and bottom of the sterm are scratched, package is poor that the boxes are scratched with corners almost broken. I duly attached photos for your reference.

I have followed e bay customer service informed to return goods to seller . I am very clear that all return expense must be pay by seller it is not my fault . Up till now seller no response / keep silent .

Just got response from different eBay customer service she told me as following : -

Quoted
If your seller doesn't refund you, you can let us know. But for the return shipping cost, accordingly to eBay policy and seller's return policy, buyer will need to shoulder it, base on this situation,

Unquoted

I am not agreed above points. I am contact with eBay HK and they let us to return goods to seller ( if not return can't get refund and the return courier fee will be pay by seller due to goods not matched listing as I ordered) Only 10 days for return if late will be closed the case .

Would you pls help to settle this issue and the seller is no response by mail I have chasing them many time and through eBay message and seller direct website .

E bay in worldwide service, it is fair to protect both party's and kindly assist this issue and feedback to us .

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