Menu
For Business Write a review File a complaint
Deriv Customer Service Phone, Email, Contacts

Deriv
Reviews and Complaints

www.deriv.com

Learn how the rating is calculated

1.9 6 Reviews 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Deriv Reviews 9

ComplaintsBoard
M
11:43 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Deriv Deriv.com = scammers

You choose to respond selectively to what you think is in your interest, without addressing the substantive concerns at hand. In anyway, point of correction , l never used derive.com as a bank , why should l use derive.com as a bank whiles my funds are very safe with Binance?, l have mentioned over and over again that the funds should be return immediately back to source , which is my Binance wallet address “XXXXXXXXXXXXXX" however, you are completely adamant about that , and you are only interested in charging 2% on my capital upfront , it was a mistake my funds was transferred to your scam platform . And you still want to profiteer from an error, right? I have also requested for immediate closure of my account , which you are refusing to comply with , and this is also in violation of my right and abuse of my privacy and dignity. The second point is that you can’t force me to trade just for your selfish gain. Deriv.com is very diabolic, and always manipulating the trades , commission and spreads … I have a lot of evidence and screenshots …… similar instance occurred 2 years ago , when my running trades where closed by derive.com and when l mentioned of reporting to the regulators , my funds where immediately credited back to my account, since then l have stopped trading with Binance , l have all the evidence and trail of emails , which l will share with the regulators . It was a mistake. My funds were transferred to your thievery platform yesterday, and l want the funds back to source . ( ensure you copy the regulators in your response , since they are fully informed of your manipulative and thievery behavior) derive.com = scammers

Recommendation: I believe you have read my full conservations with your other colleagues and you are fully aware of all my concerns?, you people are very diabolic and manipulative. I am not interested in working with a fraud broker , who does not have the interest of the customers , in any case , l have told you it was a mistake the funds were transferred to derive.com , and l want the funds back to source – “binance wallet”. And as usual , derive.com is forcing me to take a trade so that they could manipulate the trades against me , as they always do … l have a lot of evidence and screenshots , and also from other trades in the community , so l could finally lose all the funds to them. The funds were not meant for that, hence, l want my funds back , and you close my derive.com account …. I am not interested in working with scammers ….. Your colleagues told me that they secretly charge 2% on the USDT because; it is illegal and not regulated by the SEC. This is very ridiculous, you charging on something you claimed is illegal ? I will share all the screenshots with the regulators. I am not interested in working with derive.com , and i am requesting for a total closure of my account immediately , and my funds transfer back to me , I can’t work with fraud broker , who always manipulate the trades , and spread & commission against traders …..i will show all the evidences to the regulators

Read full review of Deriv
Update by Maxwell Kwame

*Attention Regulators of Deriv.com *

*FRAUD ALERT – DERIV . COM *

I wish to draw your attention to the thievery conduct of derive.com, whose

operation is under your supervision as displaced on their website.

On the 29/2/23 l transferred an amount of 4,344USDT from my Binance account

to Deriv.com mistakenly. However, at the time of transferring the said

funds there was no displacement of any information by derive.com relating

to the charges by the medium of deposit , or whatsoever , on the cashier

section for the purposes of informing the potential clients. This

information is completely hidden from the view of clients. so after the

said funds was mistakenly transferred and received by derive.com, l noticed

the amount i was expecting in my derive.com wallet had reduced to 4,336

USDT, upon further follow ups and back-and – forth, with several of the

staffs of derive.com , l was told the deduction was a hidden charge for

transferring USDT , since USDT is not regulated by SEC and it is illegal ,

they charge 2% fees. This is very ridiculous, and fraudulent , so I

requested for the funds to be returned back to source- Binance wallet ,

and my deriv.com account shut down immediately , since it clear derive.com

aimed at exploiting the clients without any good business intention .

This notwithstanding , derive.com has refused to release my funds to me

for a reason l should forcefully open a trade so that they can charge other

commissions and eventually manipulate the trades against me , as has always

been the case, so that l can eventually lose all my funds to them. I am

not interested in trading the funds, it was a mistake the funds got to

derive.com , and l want the funds back to source . I have no other option

than to spread this message on every social media page until I get justice.

this behaviour of derive.com is just a – daylight robbery of an innocent

client.

Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Deriv Deriv's Withdrawal Process Frustrates User: Support Team Unhelpful

I transferred some money to Deriv and then I tried to withdraw it, but I couldn't. I talked to the support team, but they didn't help me. They told me to transfer more money if I wanted to withdraw what I had there. It's really frustrating because I don't have more money to transfer. I don't know what to do now. I hope they can fix this issue soon.

Read full review of Deriv
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Deriv Review of Deriv Trading Platform: Pros, Cons, and My Experience

Deriv is a trading platform that I recently tried out. I have to say, it was a bit confusing at first. But after a while, I got the hang of it. The website is easy to navigate, and the charts are helpful in making trading decisions. However, I did experience a few glitches while using the platform. Sometimes, my trades wouldn't go through, and I had to refresh the page multiple times. It was frustrating, but I eventually figured out a workaround.

One thing I appreciate about Deriv is the variety of assets available for trading. There are options for forex, commodities, and cryptocurrencies. I also like that the platform offers demo accounts for practice trading. It's a great way to get a feel for the platform before investing real money.

Overall, I think Deriv has potential, but there are some improvements that could be made. The glitches I experienced were a bit of a turn-off, and I hope they can be fixed soon. Additionally, the platform could benefit from more educational resources for new traders. But if you're willing to put in the time and effort to learn, Deriv could be a good option for trading.

Read full review of Deriv
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Deriv Deriv Review: Reliable Broker for Forex and Binary Options Trading with Low Spreads and Commissions

Deriv is a great broker for those who want to trade forex and binary options. They have been around for over 20 years and are very reliable. You can trade 24/7 without worrying about fundamental news affecting your trades. They have the lowest spread and commissions, which means you can keep more of your profits. The minimum deposit and withdrawal is only $5, which makes it easy for anyone to get started. If you're interested in trading with Deriv, click on the link https://bit.ly/2QPf6ga to get started for free!

Read full review of Deriv
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Deriv Deriv review: scam alert! Don't invest with them - find a reliable recovery service instead

This website, Deriv, is not trustworthy at all. They are only out to take your money and ruin your life. I learned this the hard way, losing everything to them. They will say anything to get you to invest, but don't believe a word they say. They are just trying to scam you out of your hard-earned cash.

I tried to get my money back on my own, but it was a complete failure. I was about to give up hope until I found DwightR12 on Telegram. He was able to help me get my total balance back, and I am so grateful that I took the right step and reached out to him.

If you are thinking about investing with Deriv, please don't. They are not worth the risk. Instead, find someone like DwightR12 who can help you get your money back if you have already fallen victim to their scam. Don't let them ruin your life like they almost did to me.

Read full review of Deriv and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shoaib Rasheed
US
Verified customer This complaint was posted by a verified customer. Learn more

Yes, they have also defrauded me. The candle in the terminal in the tendelstick went from bottom to top. From the cell to the bottom, the candle went up. Can you tell me how to file a complaint against them? Cybercrime in Dubai. How do I comply and how do I get my deposit back from them?

ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Deriv Deriv.com: A Fraudulent Firm That Preys on Vulnerable Investors

I was convinced to deposit a large sum of money into Deriv (deriv.com), including funds from my children, family members, and friends. They preyed on my vulnerability and convinced me to invest more than I could afford. Once I made my initial contribution, they became more aggressive in their pursuit of additional deposits, even when I explained that I couldn't afford it due to my daughter's medical expenses.

Their tactics were alarming. They would remotely access my desktop and urge me to ignore safety warnings and notifications. They were relentless in their pursuit of my money, and I eventually lost all of my savings. They even convinced me to encourage my family members to invest more money, which only added to my financial losses.

I strongly advise against using this fraudulent firm. They are not to be trusted. However, I am grateful to have found INGRAMSCAMSPECT, who helped me recover my lost investments. They were able to reimburse me for the $160,000 that I had lost. If you find yourself in a similar situation, I highly recommend reaching out to them for assistance. They are top-notch and truly saved me from financial ruin.

Read full review of Deriv
Hide full review

Deriv Complaints 3

ComplaintsBoard
R
10:08 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Deriv Loss due to server issue

I opened a trade in Crash300 and did not put SL as I was monitoring the trade and had a eye on my loss/profit then suddenly Deriv broker stopped wokring and when it started working I was running with around 40% loss in to my account and I had to close it. I made a complaint jn their customer but there is any satisfactory reply from them. Later I opened trade in step index nd same thing happened. I logged with Deriv and complaint id is ECGG3 but even after 5 days, Deriv has not updated anything. They are not responding to my mails. I am afraid they might have closed my complaint without any resolution.

Claimed loss: 18$

Confidential Information Hidden: This section contains confidential information visible to verified Deriv representatives only. If you are affiliated with Deriv, please claim your business to access these details.

Read full review of Deriv and 1 comment
Hide full review
1 comment
Add a comment
L
L
L. Paucek
Jul 24, 2024 6:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You've been treated poorly, and it’s clear they’re not taking your complaints seriously. You need to push harder. Contact their higher management and demand answers. Make it clear you won't tolerate this kind of service. Keep all your records and don’t let them brush you off. Use social media and any platform you can to make your voice heard. Stay relentless until they address your complaint and make things right. Don't let them get away with this. Your money and your trust are on the line, and they need to know you're serious.

ComplaintsBoard
D
9:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Deriv Volatility guru

A person with the name Egwumah Anthony. Phone number [protected] and email [protected]@gmail.com is using Deriv as a platform to defraud people. He will come under the guidance of trying to sell a robot to you. Once you paid for the robot. He'll start asking you to send your derive email and password for him to effect the settings to carry out his evil act. So I'm calling on Deriv to look into this and the information made available and take necessary actions to prevent further damage of her name and her brand

Claimed loss: $330

Desired outcome: For the purchase of robot and vps

Confidential Information Hidden: This section contains confidential information visible to verified Deriv representatives only. If you are affiliated with Deriv, please claim your business to access these details.

Read full review of Deriv
View 0 more photos
Hide full review
ComplaintsBoard
S
5:53 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a man from Pakistan and have been in trading for five years, earlier I have been working on Exness and there are different brokers that I have worked on, this time I have created an account with Deriv and trading on Direct. I gave my deposit for and on top of this deposit when I traded on top of meta five and on that their terminal stopped...

Read full review of Deriv

Is Deriv Legit?

Deriv earns a trustworthiness rating of 27%

Assess your risks. Protect your personal information when dealing with Deriv.

Our conclusion: After careful review, ComplaintsBoard concludes that Deriv has trust issues, raising doubts about their legitimacy. We highly recommend being cautious and doing some research before engaging with Deriv. If you have had a negative experience with Deriv, let ComplaintsBoard know by filing a complaint.

Deriv protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • Deriv has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
  • Deriv has registered the domain name for deriv.com for more than one year, which may indicate stability and longevity.
  • Deriv.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Deriv.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Deriv.com you are considering visiting, which is associated with Deriv, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Deriv as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
  • Several positive reviews for Deriv have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • Deriv website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

About Deriv

Screenshot Deriv
Deriv (deriv.com) is a reputable online trading platform that offers a wide range of financial products and services to traders worldwide. The platform is designed to provide traders with a seamless and user-friendly experience, making it easy for them to trade various financial instruments, including forex, commodities, cryptocurrencies, and more.

One of the key features of Deriv is its advanced trading tools, which are designed to help traders make informed trading decisions. These tools include technical analysis indicators, charting tools, and risk management tools, among others. Traders can also access a range of educational resources, including webinars, tutorials, and articles, to help them improve their trading skills.

Deriv is also known for its high level of security and reliability. The platform uses advanced encryption technology to protect traders' personal and financial information, and it is regulated by several reputable financial authorities, including the Malta Financial Services Authority (MFSA) and the Vanuatu Financial Services Commission (VFSC).

In addition, Deriv offers a range of account types to suit different trading needs and preferences. These include demo accounts, real accounts, and advanced accounts, each with its own set of features and benefits. Traders can also choose from a range of payment methods, including credit/debit cards, e-wallets, and bank transfers, to fund their accounts and withdraw their profits.

Overall, Deriv is a reliable and user-friendly trading platform that offers a range of financial products and services to traders worldwide. With its advanced trading tools, educational resources, and high level of security, Deriv is an excellent choice for traders looking to trade various financial instruments online.

Overview of Deriv complaint handling

Deriv reviews first appeared on Complaints Board on Jun 3, 2023. The latest review Loss due to server issue was posted on Jul 23, 2024. Deriv has an average consumer rating of 1 stars from 9 reviews. Deriv has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.4
53517 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Deriv Contacts

  2. Deriv social media
  3. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 24, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.